Recepção

Avaliações de La Quinta Inn & Suites by Wyndham Memphis Airport Graceland

2.5 out of 5

Avaliações

7,2

Boa

Nota 10 - Excelente. 504 de 1509 avaliações" "
Nota 8 - Boa. 406 de 1509 avaliações" "
Nota 6 - Ok. 244 de 1509 avaliações" "
Nota 4 - Insatisfatória. 173 de 1509 avaliações" "
Nota 2 - Terrível. 182 de 1509 avaliações" "

7,4/10

Limpeza

7,6/10

Serviço e funcionários

7,0/10

Comodidades

7,0/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Recepção horrivel
O check in demorou meia hora( a noite). Só uma pessoa para atender e ela queria atender duas pessoas de uma só vez. Reclamei porque quem chegou depois é que foi atendido, ela não gostou e fechou a cara para mim. No outro dia precisei pedir para imprimir um documento ( pc de lá está quebrado e não tem impressora) ela foi rude comigo, após atender os homens cheia de gracinhas. Na parte da manhã, no primeiro dia, esperei quinze minutos e ninguém apareceu para atender-me na recepção. Liguei várias vezes do quarto e ninguém atendeu. Na saída no último dia quem orientava na recepção era a moça do café, que esporadicamente ia ver se tinha alguém para ser atendido . Em resumo, o atendimento foi péssimo. Café da manhã sofrível, padrão americano. Quarto bom. Estacionamento seguro.
Hospedou-se por 1 diária em mai. de 2022
Resposta de Hotel Manager em 10 de jun. de 2022
Dear Guest, Thank you for your recent stay at our hotel. Your comments are appreciated. From what you have written, it sounds like we missed the mark in giving you the extraordinary experience we want all of our guests to have while they are with us. We regret not having the opportunity to address your concerns while you were still here and apologize for all the inconveniences you encountered during your stay. We have taken all the issues very seriously and necessary action is being taken. We hope you’ll give us another chance to further impress you on a future visit. Thank you. Sincerely, Hotel Manager

8/10 - Boa

Robert

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 28 de mai. de 2024
Dear Robert,Thank you for your kind feedback! We're delighted to hear that you had a very nice experience with us. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 - Excelente

Yana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Besides how loud other occupants were on our floor, I was satisfied with everything else. It’s near the highway, near restaurants, & near gas stations. It’s also only 13 minutes from Beale Street.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 28 de mai. de 2024
Dear Yana,Thank you for your feedback. We're glad to hear that you were satisfied with most aspects of your stay, including the convenient location near the highway, restaurants, gas stations, and Beale Street. We apologize for any noise disturbances from other guests and appreciate your understanding. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 - Ok

Jamie L

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
We had an issue with the A/C leaking in the room which got our bags wet and almost ruined our electronics.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 28 de mai. de 2024
Dear Jamie L,We're truly sorry to hear about the issue you experienced with the A/C leaking in your room. This is certainly not the experience we want for our guests. Please accept our sincere apologies for any inconvenience and potential damage to your belongings. We will address this matter immediately to prevent such incidents from happening in the future. Thank you for bringing it to our attention, and we hope to have the opportunity to make it right for you.Sincerely, Hotel Manager

10/10 - Excelente

Brandi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Robert

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Arrived late but it was easy to check in and they accept pets
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 27 de mai. de 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that your check-in process was smooth and that we could accommodate your furry friend. We hope you had a comfortable stay and look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 - Ok

Sheryl

Viagem com a família
Pontos negativos: Comodidades
I was uncomfortable that the outer doirs on the side if building were not locked. The inside of building wasnt terribly nice. It was just sad looking. The beds were really comfortable however.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 27 de mai. de 2024
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any discomfort caused by the unlocked outer doors and the appearance of our premises. Rest assured, we take security and guest satisfaction seriously, and we will address these concerns promptly. We're delighted to hear that you found our beds comfortable and hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 - Ok

Allison

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Staff was pleasant but this was not a clean Property.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 27 de mai. de 2024
Dear Guest,Thank you for sharing your feedback. We're glad you found our staff pleasant, but we're disappointed to hear about the cleanliness issue. Rest assured, we're addressing this promptly to ensure a more enjoyable stay for our guests in the future. We hope to welcome you back for an improved experience.Sincerely, Hotel Manager

8/10 - Boa

Juliana

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were very helpful and friendly. The room was clean and had everything I needed. A breakfast and bus shuttle was available. The hotel is very close to the airport but not in the best area of the city.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Hotel Manager em 27 de mai. de 2024
Dear Guest,Thank you for your review! We're delighted to hear that you found our staff helpful and friendly, and that you enjoyed our clean and well-equipped rooms. We appreciate your feedback regarding our breakfast and bus shuttle services. While we are conveniently located near the airport, we understand your concern about the area and will continue to strive for the best guest experience possible. We hope to welcome you back soon!Sincerely, Hotel Manager

8/10 - Boa

Addison

Pontos positivos: Limpeza e condições e instalações da propriedade
We kept having someone try and open our door in the middle of the night
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 25 de mai. de 2024
Dear Addison,Thank you for bringing this concerning issue to our attention. We sincerely apologize for any inconvenience or discomfort caused by someone attempting to open your door during the night. Please rest assured that we take the safety and security of our guests very seriously, and we will investigate this matter thoroughly to prevent any recurrence. We appreciate your understanding and hope to have the opportunity to provide you with a flawless stay in the future.Sincerely, Hotel Manager

10/10 - Excelente

Jeremiah

Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 27 de mai. de 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you had a fantastic experience during your stay with us. We hope to welcome you back again soon for another exceptional stay!Sincerely, Hotel Manager

8/10 - Boa

Pat

Viagem com a família
Dust on furniture; no iron in one room; greasy fingerprints on door; bathroom very small.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Hotel Manager em 24 de mai. de 2024
Dear Guest,We apologize for the cleanliness and maintenance issues you encountered during your stay. This falls short of our standards, and we're taking immediate steps to address these concerns. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 - Ok

Christian

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Everything is run down.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 24 de mai. de 2024
Dear Christian,We apologize for the disappointment you experienced due to the condition of our property. Your feedback is concerning, and we are taking immediate steps to address any maintenance issues to improve our facilities. Please accept our sincere apologies, and we hope to have the chance to welcome you back for a more positive experience in the future.Sincerely, Hotel Manager

2/10 - Terrível

Kellen

Viagem a dois, Viagem com animais de estimação
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
When we arrived, we waited a very long time in the lobby. There was only one staff member and she seemed to be all over the place with the check ins. In the 45 min wait, we noticed suspicious people in the parking lot hanging around and the area felt unsafe. In fact, we didn’t even end up checking in/staying because we felt unsafe leaving our belongings in the car.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 22 de mai. de 2024
Dear Kellen,We're truly sorry to hear about your experience upon arrival. Ensuring the safety and comfort of our guests is our utmost priority, and we apologize for any inconvenience or discomfort you experienced. Your feedback will be addressed with our team to prevent similar situations in the future. We hope you'll give us another chance to provide you with a better experience.Sincerely, Hotel Manager

10/10 - Excelente

Ryan

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Mexican restaurant right beside so it's perfect for late night eats.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 21 de mai. de 2024
Dear Ryan,Thank you for sharing your experience! We're delighted to hear that you found the Mexican restaurant next door convenient for late-night eats. We hope to welcome you back soon!Sincerely, Hotel Manager

10/10 - Excelente

Raymond

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent breakfast
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 21 de mai. de 2024
Dear Raymond,Thank you for your feedback. We are so pleased to hear of your satisfaction with our service. This is what we work hard for, and your kind words are greatly appreciated. We look forward to your return as a valued customer.Sincerely, Hotel Manager

8/10 - Boa

Stephen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We ate at the restaurant next door. Food was fine but others there had big problems
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 21 de mai. de 2024
Dear Stephen,Thank you for your feedback. We hope the experience was enjoyable and memorable. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 - Excelente

MARQUITA

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Thank you so much ! Enjoyed. My stay very much
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 20 de mai. de 2024
Dear MARQUITA,We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're thrilled to have provided you with a memorable experience. Thank you for choosing our hotel, and we hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 - Excelente

Abdullah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good nights sleep had by all.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 20 de mai. de 2024
Dear Abdullah,We're thrilled to hear that you and your companions enjoyed a restful night's sleep during your stay with us. Providing a comfortable experience for our guests is our priority, and we're delighted to have met your expectations. Thank you for choosing our hotel, and we hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 - Excelente

Jeremy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great fir the price
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 20 de mai. de 2024
Dear Jeremy,Thank you for your positive feedback! We're delighted to hear that you found value in your stay with us. Providing a great experience at an affordable price is important to us, and we're thrilled that we could meet your expectations. We hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 - Excelente

Latasha L

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 20 de mai. de 2024
Dear Latasha L,Thank you for your outstanding rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're grateful for your positive feedback. We look forward to welcoming you back for another 5-star stay in the future!Sincerely, Hotel Manager

6/10 - Ok

Thomas

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 20 de mai. de 2024
Dear Thomas,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

10/10 - Excelente

Leonard

Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Good hotel for a one or two night stay.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 20 de mai. de 2024
Dear Leonard,Thank you for your feedback! We're pleased to hear that you found our hotel suitable for a short stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another comfortable stay.Sincerely, Hotel Manager

6/10 - Ok

Jon

Fine
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 17 de mai. de 2024
Dear Jon,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

4/10 - Insatisfatória

Mary, Brewer

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Not much
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 15 de mai. de 2024
Dear Mary,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 - Excelente

Stephen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice hotel. The Mexican restaurant adjacent to the hotel was lauded for its food. However, a security guard was at the entrance, checking for weapons. Not much else around to eat
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 14 de mai. de 2024
Dear Guest,Thank you for your review! We're glad you enjoyed the hotel and the food at the adjacent Mexican restaurant. The security measures are in place for the safety of all our guests. We appreciate your feedback and hope to welcome you back soon.Sincerely, Hotel Manager

8/10 - Boa

Janet, Airdrie

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 14 de mai. de 2024
Dear Guest,Thank you for your positive review! We're thrilled you enjoyed your stay with us. If you have any suggestions on how we can earn that extra star, we'd love to hear them. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 - Boa

Mark

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Front desk was fine. I waited ten minutes while the cashier chatted on their cell phone BUT another desk clerk came out and was great.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 13 de mai. de 2024
Dear Mark,Thank you for your feedback about your experience at our front desk. We apologize for the delay you experienced while waiting and for any inconvenience caused by the cashier's distraction. We appreciate your understanding and are glad to hear that another desk clerk was able to assist you effectively. We will address this issue with our team to ensure better service in the future. Your satisfaction is important to us, and we hope to welcome you back for a more seamless experience.Sincerely, Hotel Manager

4/10 - Insatisfatória

D

They closed breakfast before 9:30 I arrive at 9:27 and it as all put away
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 12 de mai. de 2024
Dear Guest,We apologize for the inconvenience you experienced with the breakfast hours. Your feedback is valuable, and we will address this issue with our team to ensure better service in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience on your next visit.Sincerely, Hotel Manager

8/10 - Boa

Rob

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The customer service at the desk was top notch!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 10 de mai. de 2024
Dear Guest,Thank you for your kind words about our customer service at the front desk! We're thrilled to hear that you had a top-notch experience during your stay. Providing exceptional service to our guests is our priority, and we're delighted that our team was able to make your stay memorable. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 - Boa

Dawn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the safety of a gated parking lot.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 9 de mai. de 2024
Dear Dawn,Thank you for your feedback. We're thrilled to hear that you appreciated the safety of our gated parking lot during your stay. Your comfort and security are important to us, and we're glad you felt safe and secure during your time with us. We look forward to welcoming you back!Sincerely, Hotel Manager

10/10 - Excelente

David, Belize city

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Airport shuttle was great, so try the night to see how it will be
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 8 de mai. de 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our airport shuttle service great! We hope your stay was enjoyable and that you had a comfortable night with us. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 - Boa

Shannon, DeBerry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
😊
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 8 de mai. de 2024
Dear Guest,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 - Excelente

Linda S.

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were able to get last minute accommodations. Staff was very friendly and helpful. Hotel and grounds were clean. Breakfast was great, sausage, eggs, waffles, various cereals, toast or bagels. Mexican restaurant next door is excellent. Would definitely stay here again.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Hotel Manager em 8 de mai. de 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your last-minute stay with us and found our staff friendly and helpful. It's great to know that you appreciated the cleanliness of our hotel and enjoyed the breakfast options. We're also glad you liked the nearby Mexican restaurant. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

2/10 - Terrível

Alain, Cypress

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Dirty place, terrible breakfasts, damages furniture all over the places, unsafe environment.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 8 de mai. de 2024
Dear Guest,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

6/10 - Ok

Trease

Viagem em grupo
The pool wasn’t available they had people living there that was fighting in parking lot
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Hotel Manager em 7 de mai. de 2024
Dear Guest,We sincerely apologize for the inconvenience and disturbance you experienced during your stay. The behaviour you described is not acceptable, and we are addressing this matter with urgency to ensure the safety and comfort of all our guests. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Manager

10/10 - Excelente

LaQuincia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stay was great
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 7 de mai. de 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great stay with us. We appreciate your kind words and hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 - Boa

Steve

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good rate
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 7 de mai. de 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our rates favourable. We appreciate your comments and hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 - Terrível

Douglas K

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My accommodation plans were necessarily changed upon my arrival in Memphis. I informed the manager at the desk that I would no longer need the room that I had already paid for and that I expected that I would be charged for one night. La Quinta did not care and refused to refund any of my fee, and I'm sure they let the room to the next customer and double charged for the room. Never again will I stay at a La Quinta Inn & Suites.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Hotel Manager em 6 de mai. de 2024
Dear Douglas K,We have taken note of your comments for further investigation by our concerned team. Please accept our sincere apologies for any inconvenience caused.Sincerely, Hotel Manager

10/10 - Excelente

Jeremiah

Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 6 de mai. de 2024
Dear Jeremiah,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 - Excelente

Diana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The room was very clean
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 4 de mai. de 2024
Dear Diana,Thank you for your glowing feedback. We're glad to hear that you found your room to be very clean. Maintaining a high standard of cleanliness is a top priority for us, and we're pleased that we met your expectations in this regard. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 - Excelente

Gabrielle

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was in a good location.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 4 de mai. de 2024
Dear Gabrielle,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

6/10 - Ok

Ellen

Viagem a dois
Pontos positivos: Serviço e funcionários
Didn't no it was so fare from restaurant bar no were to go found out later it is one of the most dangerous parts of memphis.no were to go to eat we had to use taxis to the outlet village or to go into Memphis which had a few over priced restaurants. When people book it would be nice to be told your out in a industrial area with big lorries opposite for your view.l am very disappointed with wydhams haven't been impressed .
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Hotel Manager em 4 de mai. de 2024
Dear Ellen,We're sorry to hear that your experience with Wyndham fell short of your expectations. Your feedback about the location, lack of nearby dining options, and safety concerns is concerning, and we apologize for any inconvenience caused. Please know that we take your comments seriously, and we'll review our communication procedures to ensure guests are well-informed about the surroundings before booking. We understand your disappointment, and we hope to have the opportunity to regain your trust and provide a more positive experience in the future.Sincerely, Hotel Manager

10/10 - Excelente

Blanca

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Buena
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hotel Manager em 3 de mai. de 2024
Dear Blanca,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

10/10 - Excelente

M

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Gated parking was nice.
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Shirley

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
LIKE FRIENDLY CUSTOMER SERVICES
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hotel Manager em 30 de abr. de 2024
Dear Guest,Thank you for your positive feedback regarding our friendly customer service. We strive to provide excellent service and hospitality to all our guests. Your satisfaction is our priority, and we're delighted that you had a pleasant experience with us. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

8/10 - Boa

Julia

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Staff unapproachable but hotel is nice
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 30 de abr. de 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience you experienced with our staff's approachability. Your comments are valuable to us, and we will address this issue to ensure a more welcoming and accommodating experience for all guests. We're glad you found our hotel nice overall. We hope to have the opportunity to host you again.Sincerely, Hotel Manager

6/10 - Ok

Christopher

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Nothing special about the property - average facility
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 29 de abr. de 2024
Dear Guest,Thank you for sharing your feedback with us. We regret to hear that your experience was not as exceptional as we strive for. We appreciate your honesty and will use your comments to identify areas for improvement. If there are specific aspects you feel we could enhance, please don't hesitate to let us know. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

Jessica

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Rude staff
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 27 de abr. de 2024
Dear Guest,We apologize for any interactions with our staff that did not meet your expectations. Providing excellent service is important to us, and we will address this issue promptly. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to the airport and clean rooms and facility. Surrounding area was industrial and noisy.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 26 de abr. de 2024
Dear Guest,Thank you for sharing your feedback. We're pleased that you appreciated our convenient location near the airport and our clean facilities. We apologize for any inconvenience caused by the surrounding industrial noise. Your comments are valuable to us, and we hope to provide an even better experience on your next visit.Sincerely, Hotel Manager