Recepção

Avaliações de Tru by Hilton Manchester Downtown

2.5 out of 5
Tru by Hilton Manchester Downtown
135 Spring Street, Manchester, NH

Avaliações

9,2

Maravilhosa

Nota 10 - Excelente. 415 de 604 avaliações" "
Nota 8 - Boa. 123 de 604 avaliações" "
Nota 6 - Ok. 35 de 604 avaliações" "
Nota 4 - Insatisfatória. 21 de 604 avaliações" "
Nota 2 - Terrível. 10 de 604 avaliações" "

9,6/10

Limpeza

9,2/10

Serviço e funcionários

9,0/10

Comodidades

9,4/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Luiz Fernando

Viagem em grupo
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hotel moderno, confortável, mas serviço péssimo
Hotel moderno e confortável, café da manhã fraco (diversidade e qualidade da oferta), pessoal seco, não atencioso e sem o senso do cliente.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Matthew Richman- Assistant General Manager em 11 de nov. de 2023
Obrigado pelo seu feedback. Pedimos desculpas por qualquer decepção que você tenha experimentado com nossas ofertas de café da manhã e com a atitude de nossa equipe. Nós nos esforçamos para oferecer um café da manhã diversificado e de alta qualidade e analisaremos seus comentários para fazer melhorias. Agradecemos também seus comentários sobre a atenção de nossa equipe e a conscientização do cliente. Valorizamos sua opinião e abordaremos essas preocupações para garantir uma melhor experiência para nossos hóspedes. Esperamos ter a oportunidade de recebê-lo de volta e proporcionar uma estadia mais agradável no futuro.

10/10 - Excelente

John, Johns Island

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay
Hospedou-se por 3 diárias em mai. de 2024

10/10 - Excelente

Graciela

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
First time in Manchester and loved the hotel and surrounding area.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Matthew Richman- Assistant General Manager em 12 de mai. de 2024
Thank you for choosing our hotel for your first visit to Manchester! We're delighted to hear that you loved your stay with us and enjoyed the surrounding area. It's always rewarding to know that we could contribute to a positive experience. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.

10/10 - Excelente

Keith

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was a cool spot
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Matthew Richman- Assistant General Manager em 10 de mai. de 2024
Thank you for your review! We're glad to hear that you found our hotel to be a cool spot. We appreciate your positive feedback and hope to welcome you back again in the future for another enjoyable stay. If there's anything else we can do to enhance your experience, please let us know.

10/10 - Excelente

Abrham

M
Hospedou-se por 1 diária em abr. de 2024
Resposta de Matthew Richman- Assistant General Manager em 10 de mai. de 2024
Thank you for taking the time to leave your review. We are pleased you enjoyed your stay with us.

10/10 - Excelente

DARRYL

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved the common area
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Matthew Richman- Assistant General Manager em 10 de mai. de 2024
Thank you for your review! We're thrilled to hear that you loved our common area. Creating a welcoming and comfortable space for our guests is important to us. We appreciate your positive feedback and hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 - Excelente

Joshua

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our experience was top notch, we experienced no issues whatsoever
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Matthew Richman- Assistant General Manager em 10 de mai. de 2024
Thank you for your wonderful review! We're delighted to hear that you had a top-notch experience at our hotel. It's great to know that you encountered no issues during your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another flawless experience. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 - Excelente

Elizabeth

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was spotless , beautiful, updated . Free breakfast included . Great hotel . Would highly recommend
Hospedou-se por 1 diária em abr. de 2024
Resposta de Matthew Richman- Assistant General Manager em 2 de mai. de 2024
Thank you so much for your kind review! We're thrilled to hear that you found our hotel spotless, beautiful, and updated. We're also glad you enjoyed our free breakfast. Your recommendation means a lot to us and we hope to welcome you back soon. Safe travels!

6/10 - Ok

Gerardo, Bedford Corners

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Our room was not cleaned after the first night
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Matthew Richman- Assistant General Manager em 20 de abr. de 2024
hank you for bringing this to our attention. We sincerely apologize for the oversight and any inconvenience it may have caused. Providing a clean and comfortable room is our top priority, and we take your feedback seriously. We will address this issue with our housekeeping team to ensure that it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to make it up to you on a future visit. Thank you for choosing our hotel.

10/10 - Excelente

Amanda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Front desk was super helpful!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Matthew Richman- Assistant General Manager em 15 de abr. de 2024
Thank you so much for your kind words about our front desk team! We're delighted to hear that they were able to assist you during your stay. We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

8/10 - Boa

Kimberly

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I chose this property due to its close proximity to NHSU Arena as it was within walkable distance.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Matthew Richman- Assistant General Manager em 8 de abr. de 2024
Thank you for choosing our hotel for your recent stay and for highlighting the convenient proximity to the SNHU Arena. We understand the importance of location when selecting accommodations, and we are pleased that our hotel met your needs in this regard. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 - Boa

Susan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel was nice enough for a one night stay but the pillows were terrible. Way too soft. Bring your own if you have back/neck issues
Hospedou-se por 1 diária em abr. de 2024
Resposta de Matthew Richman- Assistant General Manager em 8 de abr. de 2024
Thank you for your recent stay and for sharing your feedback with us. We apologize for the inconvenience caused by the pillows not meeting your expectations. We understand the importance of a comfortable sleep experience, especially for those with back or neck issues. Please know that we take your feedback seriously, and we will look into improving the pillow options available to our guests. We appreciate your valuable input and hope to have the opportunity to serve you better in the future.

10/10 - Excelente

Israel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel and staff overall were very friendly and inviting but the noise from other guests that stayed there was a little inconvenient. Hotel was very close to many restraunts and the event we went to, however a little bit of a pain to drive around.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Molly em 2 de abr. de 2024
Thank you for staying with us at Tru Manchester Downtown. Guest noise can certainly alter your experience and I am sorry to hear the issue. Hope you will come back and ask for an end room where the noise might not be as bad.

10/10 - Excelente

Steve

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Walking distance to everything
Hospedou-se por 1 diária em mar. de 2024
Resposta de Molly em 1 de abr. de 2024
Thank you for staying. The hotel is in a great location so close to many activities. Hope to see you again soon.

10/10 - Excelente

Christine

Hospedou-se por 6 diárias em mar. de 2024
Resposta de Matthew Richman- Assistant General Manager em 20 de abr. de 2024
Thank you for taking the time to leave your review. If you would provide any feedback, it would be greatly appreciated. We value al our guest input so that we can provide an enjoyable and comfortable stay. Thank you again for your time.

10/10 - Excelente

Cynthia S

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Modern but tasteful and comfortable.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Matthew Richman- Assistant General Manager em 25 de mar. de 2024
Thank you for taking the time to leave us a review. We appreciate your kind words about our modern and tasteful accommodations. We strive to create a comfortable experience for all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 - Excelente

FRANK

Hospedou-se por 1 diária em mar. de 2024
Resposta de Matthew Richman- Assistant General Manager em 14 de abr. de 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay, it would be greatly appreciated. We value all our guest input so that we can provide an enjoyable and comfortable stay. Thank you again for your time.

10/10 - Excelente

Mia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I truly enjoyed my stay at this establishment. It was clean, quiet, and had everything you needed. Would stay again!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tru Management em 19 de mar. de 2024
Thank you for staying. Glad you had a great stay we hope to see you again soon.

10/10 - Excelente

Nancy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Tru Management em 19 de mar. de 2024
Thank you for staying with us, Hope to see you again when you are in the area

10/10 - Excelente

Raluca

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent
Hospedou-se por 1 diária em mar. de 2024
Resposta de Matthew Richman- Assistant General Manager em 11 de mar. de 2024
Thank you so much for your excellent review! We truly appreciate your kind words and are delighted to hear that you had a wonderful experience at our hotel. It was our pleasure to serve you, and we hope to have the opportunity to welcome you back again in the future. Thank you for choosing our hotel!

10/10 - Excelente

jason

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I actually don't understand how this is only a 2 star hotel. It's nicer than most 4 stars that I've stayed in.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Matthew Richman- Assistant General Manager em 11 de mar. de 2024
Thank you for your feedback! We are thrilled to hear that you found our hotel to be nicer than many 4-star establishments. We strive to provide a high level of comfort and service to all of our guests. Your kind words are truly appreciated. We hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel!

8/10 - Boa

Denny

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Overall great nice hotel Manchester just not what it used to be
Hospedou-se por 1 diária em fev. de 2024
Resposta de Matthew Richman- Assistant General Manager em 13 de mar. de 2024
Thank you for taking the time to leave your feedback. We are pleased you found our hotel accommodating. We are sorry to hear that Manchester isn't what it used to be. It's interesting how things change over time, some for the good and some for the not so good. We hope to see you again in the future so you can enjoy yourself at our hotel. Thank you again for your time.

10/10 - Excelente

Gilda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice & helpful staff. Very clean in room and throughout the establishment.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Matthew Richman- Assistant General Manager em 10 de mar. de 2024
Thank you so much for your kind review! We're thrilled to hear that you found our staff helpful and enjoyed the cleanliness of our establishment. We appreciate your feedback and hope to welcome you back in the future!

10/10 - Excelente

Nicole

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved how close this is to everything downtown! Great time
Hospedou-se por 1 diária em mar. de 2024
Resposta de Matthew Richman- Assistant General Manager em 3 de mar. de 2024
Thank you for your review! We're glad to hear that you enjoyed our convenient downtown location and had a great time. Being close to everything certainly adds to the overall experience. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future. Safe travels!

8/10 - Boa

Gerardo

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Modern
Hospedou-se por 11 diárias em fev. de 2024
Resposta de Matthew Richman- Assistant General Manager em 2 de mar. de 2024
Thank you for your review of our hotel. We appreciate your feedback and are delighted to hear that you found our hotel to be modern. We strive to provide a modern and comfortable experience for all of our guests. We look forward to welcoming you back in the future.

8/10 - Boa

Isaac

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
cleanliness
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Matthew Richman- Assistant General Manager em 24 de fev. de 2024
Thank you for taking the time you leave your review. If you would provide us with more feedback about your stay, it would be greatly appreciated. We value all our guests input so that we can provide an clean and comfortable stay. Thank you again for your time.

10/10 - Excelente

Omar, lawrence

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Easy to find
Hospedou-se por 1 diária em fev. de 2024
Resposta de Matthew Richman- Assistant General Manager em 19 de fev. de 2024
Thank you for choosing our hotel and for your kind review! We're delighted to hear that you found us easy to find. It's our goal to provide a convenient and accessible location for our guests. We appreciate your feedback and hope to welcome you back again in the future!

8/10 - Boa

Mariegloria

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Noisy
It is a good place. My only con is that you can hear everything through the walls. And the air conditioner was incredibly noisy. Other than that it was a nice room. Most important room was clean.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Matt Richman- Assistant General Manager em 18 de fev. de 2024
Thank you for taking the time to share your feedback. We greatly appreciate your kind words about our hotel and are glad that you found the room clean and enjoyable. We apologize for any inconvenience caused by noise from the walls and the air conditioner. Your comments have been noted and we will take steps to address these concerns. We hope to have the opportunity to welcome you back for an even better stay in the future. Thank you again!

2/10 - Terrível

denis

Viagem de negócios
Pontos positivos: Serviço e funcionários
Noisy and disruptive
Hospedou-se por 1 diária em fev. de 2024
Resposta de Matthew Richman- Assistant General Manager em 19 de fev. de 2024
Thank you for your feedback, and we apologize for the inconvenience. I'm glad our management team was able to speak with you and offer you compensation.

10/10 - Excelente

Mark, Big Pine Key

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Did not like that Hilton Charges to park in their designated parking lot. Just another way to add more fees.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Tru Management em 9 de fev. de 2024
Thank you for staying at Tru Manchester. I understand your concerns regarding the parking fee. Many downtown hotels like ours, don't own their parking lot. We can't always include it in the room costs since many don't drive or rent cars. Hope we will see you again soon.

8/10 - Boa

Michael

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Reasonable property. Certainly not expensive.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Matthew Richman- Assistant General Manager em 8 de fev. de 2024
Thank you for staying with us and for your reasonable review. We appreciate your feedback and are glad to hear that you found our property to be a good value. We hope to have the opportunity to welcome you back in the future.

10/10 - Excelente

Addison

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly staff, quiet and peaceful, close to everything downtown, awesome inclusive breakfast 😋
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Matthew Richman- Assistant General Manager em 8 de fev. de 2024
Thank you so much for taking the time to leave us a review! We are delighted to hear that you found our staff to be friendly, enjoyed the peaceful atmosphere and convenient location of our hotel, and especially loved our inclusive breakfast. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

10/10 - Excelente

Ali

Hospedou-se por 3 diárias em fev. de 2024
Resposta de Matthew Richman- Assistant General Manager em 8 de fev. de 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay, it would be greatly appreciated. We value all our guests input so that we can continue to provide an enjoyable and comfortable stay. Thank you again for your time.

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Matthew Richman- Assistant General Manager em 4 de fev. de 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay, it would be greatly appreciated. We value all our guests input so that we can ensure a comfortable and relaxing stay. Thank you again for your time.

8/10 - Boa

Jonathan James

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Matthew Richman- Assistant General Manager em 22 de mar. de 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay, it would be greatly appreciated. We value all our guest input so that we can ensure a relaxing and comfortable stay. Thank you again for your time.

8/10 - Boa

Erika

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel is so new, the rooms smell like paint. They are extremely clean, but cold and noisy due to seemingly little sound insulation. Staff is lovely. Breakfast is beyond terrible.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Matthew Richman- Assistant General Manager em 29 de jan. de 2024
Thank you for taking the time to share your experience with us. We appreciate your kind words about our staff and the cleanliness of our rooms. We apologize for any inconvenience caused by the smell of paint and the noise level. We did have some rooms recently painted within the last week. We are continuously working to improve our sound insulation and address. Additionally, we apologize that our breakfast did not meet your expectations. Your feedback helps us identify areas for improvement, and we will certainly take it into consideration. We hope you will give us another chance to exceed your expectations in the future.

10/10 - Excelente

Jennifer

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location with the necessary amenities.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Matthew Richman- Assistant General Manager em 29 de jan. de 2024
Thank you for your review! We appreciate your kind words about our hotel's location and amenities. It was a pleasure to have you as our guest, and we hope to welcome you back again soon.

10/10 - Excelente

Scott

Hospedou-se por 1 diária em jan. de 2024
Resposta de Matt Richman- Assistant General Manager em 18 de fev. de 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay with us, it would be greatly appreciated. We value all our guests feedback so we can ensure a comfortable and relaxing stay. Thank you again for your time.

10/10 - Excelente

Matthew

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Manchester is a great walkable town and this hotel is in the center of it all with easy access to the highway where you can drive a short distance to mountains, beaches, or Boston within an hour.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Matthew Richman- Assistant General Manager em 13 de jan. de 2024
Dear valued guest,Thank you for your fantastic review! We're thrilled to hear that you enjoyed the convenient location of our hotel in the heart of Manchester. It's great to know that you found our town to be walkable and that our hotel offers easy access to the highway for exploring nearby attractions such as mountains, beaches, and Boston. We appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards,The Hotel Management

10/10 - Excelente

Cara

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Matthew Richman- Assistant General Manager em 8 de jan. de 2024
Thank you for taking the time to leave your review. If you would provide any feedback, it would be greatly appreciated. We value all our guests feedback so that we can share with your staff to ensure we provide a great guest experience. Thank you again for your time.

8/10 - Boa

john

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fit our needs perfectly at a great price
Hotel lobby was very modern and welcoming. Staff were helpful and pleasant. Room was smallish but clean, modern , and well-appointed, especially for the price.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Matthew Richman- Assistant General Manager em 7 de jan. de 2024
Dear valued guest,Thank you for your positive review! We're thrilled to hear that you found our hotel lobby to be modern and welcoming, and our staff helpful and pleasant. We're glad that your room, although on the smaller side, was clean, modern, and well-appointed, especially considering the price. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,The Hotel Management

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de Matthew Richman- Assistant General Manager em 8 de fev. de 2024
Thank you for taking the time to leave your review. If you would provide any feedback from your stay, it would be greatly appreciated. We value all our guests input so that we can continue to provide an enjoyable and comfortable stay. Thank you again for your time.

10/10 - Excelente

Joyciane

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Matthew Richman- Assistant General Manager em 22 de dez. de 2023
Thank you for taking the time to leave your review. If you would provide any feedback, it would be greatly appreciated. We value all our guest feedback so that we can share with our staff to maintain guest satisfaction. Thank you again for your time.

2/10 - Terrível

Kevin

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e comodidades
Booked a King room thru Orbitz, and showed up and they had none available and really could have cared less. Their response was, when you book thru Orbitz, its kinda take what you get. Not a good response at all and was turned off by their attitude. Other than that, hotel is newer, modern and clean.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Matthew Richman- Assistant General Manager em 9 de dez. de 2023
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with your room reservation and the attitude you encountered from our staff. This is not the level of service we strive to provide, and we apologize for falling short in this instance. Please be aware the notes on your reservation stated that 2 double beds were requested. We appreciate your compliments on our newer, modern, and clean hotel. We will address your concerns internally to ensure that this does not happen again in the future. We hope to have the opportunity to welcome you back and provide you with a more positive experience.

10/10 - Excelente

Kira

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Matthew Richman- Assistant General Manager em 9 de dez. de 2023
Thank your for taking the time to leave your review. If you would provide any feedback in regard to your stay, it would be greatly appreciated. We value all our guests feedback so that we can share with our staff. This gives us the opportunity to provide great service and a comfortable stay. Thank you again for your time.

10/10 - Excelente

Marianne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Everything was clean and modern. The staff and breakfast service was excellent.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Matthew Richman- Assistant General Manager em 9 de dez. de 2023
Thank you for your positive review! We're thrilled to hear that you found our hotel clean and modern. We're also glad to hear that our staff provided excellent service and that you enjoyed our breakfast offerings. We appreciate your kind words and hope to have the opportunity to welcome you back for another excellent stay in the future. Safe travels!

10/10 - Excelente

Jenny, Keene

Pontos positivos: Limpeza e serviço e funcionários
2nd time staying here very comfortable
Hospedou-se por 1 diária em nov. de 2023
Resposta de Matthew Richman- Assistant General Manager em 2 de dez. de 2023
Thank you for being a returning guest and for your kind review! We're delighted to hear that you found our hotel very comfortable during your stay. We appreciate your continued support and look forward to welcoming you back for another enjoyable experience in the future. Safe travels!

10/10 - Excelente

Beth

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was clean and quiet.
Hospedou-se por 1 diária em set. de 2023
Resposta de Matthew Richman- Assistant General Manager em 2 de dez. de 2023
Thank you for your review! We're glad to hear that you found our hotel clean and quiet during your stay. Providing a peaceful and clean environment for our guests is a top priority for us. We appreciate your feedback and hope to have the opportunity to welcome you back for another pleasant stay in the future. Safe travels!

2/10 - Terrível

Anthony

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Ventilation très bruyante… chambre salle et inconfortable
Hospedou-se por 1 diária em nov. de 2023
Resposta de Matthew Richman- Assistant General Manager em 2 de dez. de 2023
Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que vous avez été dérangé par le bruit de la ventilation et que vous avez trouvé la chambre sale et inconfortable. Votre confort est important pour nous, et nous nous excusons de ne pas avoir répondu à vos attentes. Votre commentaire sera pris en compte pour améliorer nos services. Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience plus agréable à l'avenir.

10/10 - Excelente

Anne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I would definitely stay here again. safe, quiet and convenient.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Matthew Richman- Assistant General Manager em 2 de dez. de 2023
Thank you for your positive feedback! We're thrilled to hear that you had a safe, quiet, and convenient stay with us. We appreciate your kind words and would be delighted to welcome you back for another enjoyable experience in the future. Safe travels!