Dear Rui,Thank you for the great value of our hotel and thank you for choosing us for your stay in Madrid. We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective.We hope to welcome you back soon.Best regards, Carolina CerveraHost - Manager

Estimado Leonardo,Muchas gracias por su increible valoración y por elegirnos para su alojamiento en Madrid.Nos alegra mucho saber que disfruto de su estancia con nosotros y que estuvimos a la altura de sus expectativas.Esperamos que vuelva a alojarse con nosotros en proximas ocasiones, hasta entonces aprovechaos para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperience managerPetit Palace Savoy Alfonso XII

Prezado EduardoObrigado pela ótimaa valiação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente,María FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Karina, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards María Franco Experience manager Petit Palace Savoy Alfonso XII

Prezado Luis, Obrigado pela ótimaa valiação do nosso hotel! Estamos contentes que vocêtenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, María Franco Experience manager Petit Palace Savoy Alfonso XII

Muito obrigado Priscilla por suas fantásticas palavras sobre sua experiência conosco! Fica muito feliz em saber que você e sua família aproveitaram seu tempo em Madri. Na esperança de ter o prazer de cumprimentá-lo novamente em breve. Atenciosamente, David Brañas | Experience Manager

Muchas gracias Alexandre por habernos elegido y por valorar su estancia con la puntuación más alta, es un orgullo para todo el equipo saber que su experiencia con nosotros ha estado a la altura. Esperando tener pronto el placer de saludarle de nuevo, Atentamente, David Brañas | Experience Manager

Muchas gracias Alexandre por habernos elegido y por valorar su estancia con la puntuación más alta, es un orgullo para todo el equipo saber que su experiencia con nosotros ha estado a la altura. Esperando tener pronto el placer de saludarle de nuevo, Atentamente, David Brañas | Experience Manager

Dear Fabio, Thank you very much for choosing us and telling us about your stay. It is great to know that we reached your expectations and that you enjoyed a perfect experience. We hope to see you back soon. Kind regards, David Chía Experience Manager

Aprezado Hélio; Agradecemos o seu comentário e ficamos felizes que a sua experiência tenha sido positiva. Esperamos voltar a recebê-lo para que possa desfrutar de novo do conforto e acolhimento do Petit Palace Savoy Alfonso XII. Melhores cumprimentos. Gema de Tera General Manager

Cara Roberta, Muito obrigado por escolher o Petit Palace Savoy Alfonso XII para a sua visita a Madrid e por comentar a sua experiência através da Reserva. Estamos satisfeitos por saber que você gostou da sua visita e tudo estava de acordo com as expectativas Esperamos que ele volte logo Uma saudação, Laura Ortega Front Desk Manager

Dear Guest, Thank you very much for taking your time to write this wonderful review about your stay with us recently. We are privileged to be in such a great location close to the Prado Museum ,Thyssen Museum and just in front Retiro Park. We are sorry if you experienced problems with the keys during your stay, I understand this was due to a puntual occurance because in general it works very well and we dont have complaints about it. Once again, thank you for your feedback and I look forward to welcoming you and your friends back to the Petit Palace Hotel in the very near future. Best wishes Pablo Rozas

Prezado Marcio, Agradecemos a vossa confiança em Petit Palace Alfonso XII na vossa pasada visita a Madrid, assim como o tempo que voçe tem dedicado a fazermos chegar a sua valoraçao da estadia no nosso estabelecimento. Temos muito prazer de saber que voçe desfrutou imenso pela nossa localizaçao . Estamos muito satisfeitos de saber que o atendimento do nosso pessoal e também o pequeño-almoço têm sido melhores do que as vossas expectativas. Esperamos dar-lhe em breve as boas-vindas ao Petit Palace Alfonso XII Atenciosamente, Pablo Rozas

Estimado Pedro, ,Nos agrada saber que su experiencia en Petit Palace fue positiva. Ha sido un honor el transmitir en su nombre sus amabilísimas palabras a todo nuestro Equipo quien se siente orgulloso, a su vez, de haber sido capaz de contribuir a que su estancia haya sido placentera y agradable. Esperamos poder volver a verles muy pronto por nuestro Hotel. Reciba un saludo de todo el equipo de Petit Palace Alfonso XII Pablo Rozas

Caro Cliente, Obrigada por compartilhar sua opinião com a Comunidade de expedia Esperamos vê-lo novamente em breve. Atenciosamente Pablo Rozas Hotel General Manager

Prezada Carolina, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Pablo Rozas | Front Desk Manager

Dear Guest, Thank you for your nice comments on your stay in our hotel. We hope to see you again soon in Alfonso XII! Best regards Rebecca Evans General Manager

Querido convidado, Obrigado por tomar o tempo para preencher o inquérito sobre a sua estadia no nosso hotel. Estamos felizes em saber que fomos capazes de tornar a sua estadia agradável e que a nossa hospitalidade e serviços atingiu suas expectativas. Nós esperamos vê-lo novamente em breve em Alfonso XII! Cumprimentos Rebecca Evans Diretor geral

Dear Guest, Obrigado por tomar o tempo para preencher o inquérito sobre a sua estadia no nosso hotel. Estamos felizes em saber que fomos capazes de tornar a sua estadia agradável e que a nossa hospitalidade e serviços atingiu suas expectativas. Nós esperamos vê-lo novamente em breve! cumprimentos Rebecca Evans Diretor Geral

Estimado Javier,Muchas gracias por elegirnos para su estancia en Madrid y por tomarse unos minutos en compartir su estancia con nosotros.Nos alegra enormemente saber que su experiencia estuvo a la altura de sus expectativas y disfrutó de nuestros servicios y de nuestra privilegiada ubicación.Javier, para nosotros el mayor regalo sería volver a recibirle en Petit Palace Savoy Alfonso XIIUn saludo de parte de todo el equipo.Lucía Lamas, Guest Service.

Dear Vladimir, Thank you for your feedback. We're sorry to hear that your stay did not meet your expectations and that you experienced issues with the bed, doors, and balcony. We appreciate your comments and will work on addressing these concerns. We're glad you enjoyed our location.Best regards,CarolinaHost - Manager

Estimada Ariadna,Muchas gracias por elegirnos para su estancia en Madrid y por tomarse unos minutos en compartir su experiencia con nosotros.Nos alegra enormemente saber que su experiencia estuvo a la altura de sus expectativas y disfrutó del hotel y los servicios que ofrecemos.Cada día trabajamos y nos esforzamos por brindar el mejor servicio posible.Ariadna, para nosotros el mayor regalo sería volver a recibirla y ofrecerle la mejor de las experiencias.Un saludo de parte de todo el equipo.Lucía Lamas, Guest Service.

Dear Moises, We apologize for the inconvenience you experienced regarding the air conditioning and noise issues during your stay. We would have been more than happy to address these concerns if they were brought to our attention at the time. Please accept our apologies, and feel free to contact us directly so we can make it right for you.However , that information I m sure it would help us to improve them. If you give us a new opportunity I can assure you that we will do our best to give you a great hotel experience Best regards, Carolina CerveraHost - Manager

Dear Edgar,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to hear that your stay lived up to your expectations and you enjoyed the hotel and the services we offer. Thank you for highlighting especially the treatment received from the staff. Our goal is to make our guests feel at home and live unique experiences.Edgar, it would be a privilege for us to welcome you back and provide you with a perfect stay again.Best regards from the entire team.Lucía Lamas, Guest Service

Dear David,Thank you for sharing your feedback with us. We're glad you enjoyed the charm and location of our hotel, as well as the breakfast options provided. Regarding the air conditioning, we apologize for any inconvenience caused. We do have a system in place that switches between heating and air conditioning based on external temperatures. However, we regret that this wasn't communicated clearly during your stay. We're sorry for the inconvenience you experienced and appreciate your patience as we worked to resolve the issue. Your comments are valuable, and we will use them to improve our service.Best regards,Carolina CerveraHost - Manager

Dear Franklin, We hope you had a pleasant and safe return journey to your home. We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience with us. Your comments are very important for us in order to improve our service. We regret to read, your stay with us was not as enjoyable as I would had wished because of the details you raised and I would like to apologize for the inconveniences it may caused you. Regarding our air conditioning I would like to inform you that we have a centralised system so we have to choose the mode depending on the season, we have had very low temperatures at night, and for that reason we had it in heating mode. We hope we get the opportunity to welcome you back very soon for that do not hesitate to contact me in order to provide you with a personalized service.Best regards, Carolina CerveraHost - Manager

Dear Mary,Thank you for your review. We're pleased to hear you enjoyed our prime location and found our staff friendly. We apologize for any shortcomings with the patio and windows cleanliness. Your feedback is valuable, and we'll use it to improve our services.Best regards,Carolina CerveraHost - Manager

Dear Parkson,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to hear that we lived up to your expectations and that you enjoyed the hotel and the services we offer.We would love to welcome you back.Best regards.Lucía Lamas, Guest Service.

Estimado Jaime, Muchas gracias por elegirnos para su estancia en Madrid, y por el tiempo que se ha tomado en hacernos llegar su valoración y comentarios, nos son de gran ayuda para serguir mejorando cada día. Lamento mucho no haber cumplido sus expectativas y la decepción de que no arreglasen en el momento el espejo de aumento, hablaré con el servicio técnico para ver lo que ha sucedido, ya que no es lo normal, deberiamos haberlo detectado antes de su llegada, y de no ser asi, haberlo solucionado en el momento que nos lo dijo. Lamento mucho los inconvenientes que esta situación le ha podido ocasionar. Esperamos que vuelva a alojarse de nuevo con nostros muy pronto y que disfrute de una estancia memorable.Atentamente, Carolina CerveraHost - Directora

Estimado Javier, Muchas gracias por elegirnos para su estancia en Madrid y por el tiempoq ue se ha tomado en hacernos llegar sus comentarios y su valoración. Nos alegra mucho saber que hemos cumplido sus expectativas. nuestro objetivo es hacer que nuestros huéspedes se sientan como en casa, ofreciéndoles una estancia confortable y el mejor servicio. Estamos muy felices de saber que hemos logrado nuestro objetivo. Esperamos que vuelva a alojarse de nuevo con nosotros.Atentamente, Carolina CerveraHost - Directora

Estimado Javier,Muchas gracias por elegirnos para su estancia en Madrid y por tomarse unos minutos en compartir su experiencia con nosotros.Nos alegra saber que tu estancia fue perfecta y disfrutó de la ciudad gracias a nuestra magnifica valoración.Javier, para nosotros sería un regalo volver a recibirle y brindarle una experiencia excepcional de nuevo :)Un saludo de parte de todo el equipo.Lucía Lamas, Guest Service.

Dear Eva, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal. Looking forward to welcoming you again very soon.Best regards, Carolina CerveraManager / Host

Dear Juanita, Thank you very much for choosing us to stay in Madrid and sending your feedback. We are pleased to know that we meet your expectations and that you were especially satisfied with our staff. We will pass along your praise to our entire staff. We hope to welcome you back soon. We would love to see you again soon. Best regards,Carolina CerveraHost - Manager

Dear Barbara,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to know that your stay was perfect and you enjoyed our great location.Reviews like yours encourage us to keep working in the same line.We would love to welcome you back again.Best regards.Lucía Lamas, Guest Service.

Dear Fauze, Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We're delighted to hear that our proximity to Parque del Retiro and the museums such as Prado, Thyssen, and Reina Sofia contributed positively to your stay. However, we're sorry to hear that you found our furniture, equipment, and amenities to be old and tired. Your feedback is invaluable to us as we continuously strive to improve our facilities and enhance the overall guest experience.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects the high standards we aim to achieve.Carolina CerveraManager / Host

Dear George,Thank you very much for choosing us for your stay in Madrid.We are glad to hear that your experience lived up to your expectations and that you enjoyed our services and our fantastic location.Our goal is to make our guests feel at home and live unique experiences.We would love to welcome you again. Best regards.

Dear Sonia, Thank you for taking the time to share your feedback on your recent stay at our hotel. We're thrilled to hear that you had such a wonderful experience and I will congratulate Lucía, Alvaro & Breakfast team in your behalf. We're delighted to hear that you plan to return to our hotel in the future. We look forward to welcoming you back and providing you with another fantastic stay.Best regards, Carolina CerveraManager / Host

Dear Michael,Thank you very much for choosing us for your stay in Madrid.We are very happy to know that your stay lived up to your expectations and that you enjoyed the hotel and the services we offer.Thank you for highlighting the treatment received from the staff. Our goal is to make our guests feel at home.Michael, we would love to welcome you again at Petit Palace Savoy Alfonso XII. Greetings from the whole team.Best regards.

Dear Shiori, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal. Looking forward to welcoming you again very soon.Best regards, Carolina CerveraManager / Host

Dear Annabel, Thank you for the great review of our hotel and thank you for choosing us for your stay in Madrid. We truly appreciate your positive comments regarding our hotel and services and we are happy knowing that your experience at our property was positive.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Karen, Thank you for sharing the PETIT PALACE EXPERIENCE with everyone!!! It is amazing to see that our location and service helped to make your family a success.It would be a pleasure to welcome you again during your next visit to Madrid.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Gabrielle, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Estimada María,Muchas gracias por su fantástica valoración y por elegirnos para su estancia en Madrid. Nos alegramos mucho de que su estancia fuera tan satisfactoria y que cumpliéramos con sus expectativas.Esperamos que vuelva a alojarse con nosotros, hasta entonces aprovechamos la ocasión para enviarle un cordial saludo de parte de todo el equipo.María FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Marc, Thank you for taking the time to leave your review. We value all positive and negative feedback from our guests. I am disappointed to read your stay was not a positive experience and I will be addressing these issues to ensure they are not repeated. We always take customer feedback with the highest priority, as they help us deliver better performances and a more targeted level of service for all our guests. I do hope we will have the chance to welcome you back to the Petit Palace Savoy Alfonso XIIand give you the experience of which I expect all our customers to have Best regardsMaría FrancoExperience managerPetit Palace Savoy Alfonos XII

Estimada María José,Muchas gracias por su fantástica valoración. Para nosotros no hay mayor recompensa que saber que disfruto de su estancia con nosotros y de la ciudad gracias a nuestra fantástica ubicación.Esperamos poder darle la bienvenida en próximas ocasiones.Un cordial saludoMaría FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Akinori,Thank you very much for choosing us for your stay in Madrid and for taking a few minutes to share your experience with us.We are glad to know that, in general, your stay was up to your expectations. Every day we work hard to make our guests feel at home.We would love to welcome you back and provide you with a perfect experience.Best regards.

Dear HenrikThank you very much for your nice review!!We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay, along with a hearty and healthy buffet breakfast and the best service. We are very happy to know that we achieved our goal.Looking forward to welcoming you again very soonKind regards,María FrancoExperience managerPetit Palace Savoy Alfonso XII

Dear Frank,Thank you very much for your nice review!!It is a pleasure for us to hear that your expectations were met at our property.We are very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, offering them a comfortable stay and the best service. We are very happy to know that we achieved our goal.The best comments are always the ones where they mention our staff, as is our biggest asset, we are really proud of them all and will congratulate them in your behalf.Looking forward to welcoming you again very soonKind regards,María FrancoExperience managerPetit Palace Savoy Alfonso XII