4/10 - Insatisfatória
Mia R.
1 de set. de 2023
Nice location, communication can be better
The property is set 15 minutes drive from the beach and the town of Loule. Easy to access and being able to lie around and enjoy the pool on the days you don’t want to travel are lovely. The house is functional, the kitchen is tired but all items do work. The aircon in the bedrooms is appreciated on hot days.
There is a serious lack of communication between the owner of the property and Tita, who tries to facilitate the bookings and check-in and check-out process for Vrbo clients.
We discovered, on arriving on the Friday, that the owner takes bookings from Saturday to Saturdays. This is not clear on the website and we had paid for that day. Luckily Vrbo was able to accommodate a hotel for us on that Friday and we managed to check in the next day. We had also been assured we could check out an hour later than stipulated and then had the owner appear early and told us to leave. The owner appeared on some days without warning to garden etc while we were at the house and so privacy is a bit hit and miss. Tita was supportive when we asked for warning to ensure we could leave the property when maintenance needed to be done. This might not bother other guests but we prefer privacy when renting a house.
Tita has tried to be as accommodating as possible but communication between all parties can be improved.
Mia R.
Hospedou-se por 14 diárias em ago. de 2023