Vista da propriedade

Avaliações de LA Crystal Hotel - Los Angeles Area

3 out of 5
LA Crystal Hotel - Los Angeles Area
123 E Artesia Blvd, Compton, CA

Avaliações

7,6

Boa

Nota 10 - Excelente. 415 de 1002 avaliações" "
Nota 8 - Boa. 248 de 1002 avaliações" "
Nota 6 - Ok. 127 de 1002 avaliações" "
Nota 4 - Insatisfatória. 82 de 1002 avaliações" "
Nota 2 - Terrível. 130 de 1002 avaliações" "

7,6/10

Limpeza

7,8/10

Serviço e funcionários

7,2/10

Comodidades

7,4/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Romualdo

Viagem de negócios
Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza
Falta de funcionarios prejudica
boa relação custo- beneficio
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Helen em 18 de fev. de 2024
Romusldo, Obrigado por compartilhar sua experiência conosco! Estamos felizes em saber que você considerou nossa relação custo-benefício excelente. Esperamos recebê-lo novamente em breve para outra estadia memorável. Se precisar de mais alguma coisa, não hesite em nos contatar. Tenha um ótimo dia. Helen

10/10 - Excelente

Luís Fernando

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2019
Resposta de YN em 21 de nov. de 2019
Dear Luis, thank you for choosing to stay with us for your accommodations and we are so glad you enjoyed your stay. Thank you for your feedback and time, we look forward to seeing you again

10/10 - Excelente

Luís

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2019
Resposta de YN em 4 de nov. de 2019
Dear Luis, thank you for choosing to stay with us and we are glad you enjoyed your stay. We look forward to seeing you again

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Não voltaria nem pela localização
A única coisa boa é a localização. A limpeza é péssima, o atendimento deixa a desejar, o café da manhã é sofrível e tem seguranças armados por toda parte, inclusive na entrada do café da manhã.
Hospedou-se por 2 diárias em set. de 2019
Resposta de YN em 6 de out. de 2019
Dear guest. Thank you for choosing to stay with us. We do have a great location near a great shopping center and one exit from the highway. But we are deeply sorry we failed to meet your expectations we are currently under renovations to improve and upgrade our hotel. We will continue to work with our staff to ensure we provide a better service. We are a casino hotel and for the safety of our staff and guests we do need to have armed security guards at all times. We thank you for your feedback and continue to work together to improve the quality of each of our guests experience.

8/10 - Boa

Lisiane

Pontos negativos: Conforto do quarto
Hospedou-se por 5 diárias em set. de 2019
Resposta de YN em 13 de set. de 2019
Dear Lisiane. thank you for choosing to stay with us for your accommodations, we are glad you enjoyed your stay. Thank you for your feedback and time

8/10 - Boa

PAULO S G DA

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2019
Resposta de YN em 26 de jul. de 2019
Dear Paulo, thank you for choosing to stay with us for your accommodations and for your feedback and time.

6/10 - Ok

Danielson

Hospedou-se por 2 diárias em mai. de 2019
Resposta de jh em 2 de jun. de 2019
Dear guest, May i know what happen during your stay? If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to contact us. We look forward to welcoming you back to our hotel in the future. We promise your next stay will be better.

8/10 - Boa

hak

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is real hotel not like other motel same price charge but this hotel give you value feel comfortable and the view was so great. Stuff friendly.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Helen em 23 de mai. de 2024
Dear Hak,Thank you so much for your wonderful review! We are thrilled to hear that you found great value and comfort in our hotel, especially compared to others. It’s fantastic that you enjoyed the beautiful views and found our staff friendly.Your kind words motivate us to continue providing excellent service and a welcoming atmosphere for our guests. We hope to have the pleasure of hosting you again soon!Warm regards,Helen

10/10 - Excelente

Valeria

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Helen em 14 de mai. de 2024
Dear Valeria,Wow! Thank you so much for the fantastic 5-star rating! We're thrilled to know that you had such a wonderful experience during your stay with us. Providing top-notch service and ensuring our guests' satisfaction are our top priorities, and it's incredibly rewarding to see that reflected in your review.We look forward to welcoming you back again soon for another exceptional stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Thank you again for choosing our hotel!Helen

10/10 - Excelente

Virginia

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Staff was very helpful & friendly for the full duration of our stay. Breakfast was fully available every morning. Location was centrally located to everything I had planned for my trip.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Helen em 12 de mai. de 2024
Dear Virginia,Thank you so much for taking the time to share your experience with us. We are thrilled to hear that our staff's helpfulness and friendliness enhanced your stay, and we'll be sure to pass on your kind words to our team.We're delighted that you enjoyed our breakfast offerings each morning and found our central location convenient for your trip's plans. It's always rewarding to know that our guests have had a seamless and enjoyable experience.We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Helen

10/10 - Excelente

Steven

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Our room in the La Crystal hotel in Compton, CA was extremely clean and sanitized. The service was real nice and the breakfast was superb. The hotel is conveniently located next to, but not in the immediate vicinity of a large strip mall. Covenant for shoppers.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Helen em 11 de mai. de 2024
Dear Steven,Thank you for sharing your recent experience at La Crystal Hotel in Compton, CA. We are thrilled to hear that you found your room to be extremely clean and sanitized, and that you enjoyed our excellent service and superb breakfast offerings.We're glad to know that our location near the large strip mall was convenient for your needs, offering a covenant for shoppers.It was a pleasure to have you as our guest, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,Helen

8/10 - Boa

Didier, Lille

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Autoroute à proximité
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Helen em 9 de mai. de 2024
Dear Didier,Thank you for taking the time to share your feedback with us. We genuinely value all comments as they help us enhance our guests' experiences.We apologize for any inconvenience caused by the highway noise during your stay. Our team understands the importance of a peaceful environment for our guests and is constantly working on ways to minimize any disturbances.For future stays, please don't hesitate to request a room further away from the highway, and we'll do our best to accommodate your preferences.We appreciate your understanding and hope to welcome you back for a more serene stay in the future.Warm regards,Helen

10/10 - Excelente

Gabriel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Helen em 3 de mai. de 2024
Dear Gabriel,Thank you for your kind words! We're delighted to hear that you had a great experience during your stay with us. If you have any suggestions for how we can make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,Helen

10/10 - Excelente

Darshan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good Staff and rooms were super clean and well maintained.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Helen em 30 de abr. de 2024
Dear Darshan,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our staff accommodating and our rooms up to your standards. Maintaining a clean and comfortable environment is always a top priority for us, and it's wonderful to know that our efforts are appreciated. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Helen

10/10 - Excelente

Darshan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was really good and room were super clean and tidy.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Helen em 30 de abr. de 2024
Dear Darshan,Thank you for your kind words! We're delighted to hear that our staff left a positive impression on you and that you found your room to be clean and tidy. Providing excellent service and maintaining a comfortable environment are always our top priorities, and we're thrilled to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back for another fantastic experience soon!Warm regards,Helen

6/10 - Ok

Denise

Viagem com a família
Good staff but unsafe. Once a homeless walked into the lobby! Security needs work. Room was not the best in terms of cleanliness
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Helen em 30 de abr. de 2024
Dear Denise,Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding our staff; they are dedicated to ensuring every guest feels welcome and attended to during their stay.We are genuinely sorry to hear about your experience regarding safety concerns and cleanliness. Please rest assured that the safety and security of our guests are of utmost importance to us, and we are taking your comments seriously. We are actively reviewing and enhancing our security measures to prevent such incidents from occurring in the future.Regarding the cleanliness of your room, we apologize for any lapse in our standards. Our housekeeping team strives to maintain a high level of cleanliness throughout the hotel, and we regret that we fell short during your visit. Your feedback will be shared with our housekeeping staff to address any areas of improvement immediately.We hope that you will give us another opportunity to provide you with the exceptional experience that we are known for. Please do not hesitate to contact us directly if there is anything further we can assist you with.Warm regards,Helen

8/10 - Boa

Caroline

Viagem a dois
Pas cher
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Helen em 26 de abr. de 2024
Dear Caroline,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our prices to your liking. Providing excellent value for our guests is always a top priority for us.We hope you had a fantastic stay with us and that our amenities and services met your expectations. Your satisfaction is our ultimate goal, and we're delighted to have delivered on that.Should your travels bring you back to this area, we would love to welcome you again for another wonderful experience.Warm regards,

8/10 - Boa

Gloria

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Helen em 26 de abr. de 2024
Dear Gloria,Thank you for taking the time to rate your stay with us. We appreciate your generous 4-star rating and are thrilled to hear that you had a positive experience during your time at our hotel.We are committed to providing exceptional service and comfortable accommodations, and your feedback reaffirms the hard work we put in every day. If there are any areas where you believe we could further improve and earn that elusive 5-star rating next time, please don't hesitate to let us know. Your insights are invaluable to us as we strive for excellence.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Helen

10/10 - Excelente

Lav

The staff were nice
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Helen em 24 de abr. de 2024
Dear Law,Thank you for your kind words! We're thrilled to hear that our staff made your stay enjoyable. We strive to provide exceptional service to all our guests, and it's wonderful to know that we succeeded during your visit. We hope to welcome you back soon for another fantastic experience!Best Regards,Helen

10/10 - Excelente

Kamron

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The complimentary morning breakfast needs to be better.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Helen em 25 de abr. de 2024
Dear Kamron,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honesty and take your comments about our complimentary breakfast seriously.We apologize that our breakfast did not meet your expectations on this occasion. Your feedback is invaluable to us as we continuously strive to enhance the quality and variety of our breakfast offerings to better cater to the preferences of our guests.We would welcome any specific suggestions you may have regarding how we can improve our breakfast experience. Please know that your input will be carefully considered as we work to make positive changes.We hope to have the opportunity to welcome you back in the future and provide you with an improved breakfast experience that exceeds your expectations.Warm regards,Helen

6/10 - Ok

Sussie

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Old, area outside old dirty, only 1 receptionist,
Hospedou-se por 1 diária em abr. de 2024
Resposta de Helen em 22 de abr. de 2024
Dear Sussie,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.We appreciate your comments regarding the condition of our property and the cleanliness of the surrounding area. Rest assured, we take these concerns seriously and will be addressing them promptly to ensure a more pleasant environment for our guests.Regarding the limited number of receptionists, we apologize for any inconvenience this may have caused during your stay. We will review our staffing arrangements to ensure that we provide efficient and timely service to our guests at all times.Your feedback is invaluable to us as we work towards improving our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more positive stay.Warm regards,Helen

10/10 - Excelente

Jayne

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Actually we were a bit nervous with this booking but you super eded every expectation and we were completely happy with our choice. Thank you for keeping your property well maintained and beautiful.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Helen em 29 de abr. de 2024
Dear Jayne,We're thrilled to hear that we exceeded your expectations and that you were completely happy with your stay! Providing a well-maintained and beautiful property for our guests is our priority, and we're delighted that you appreciated it. Your satisfaction means the world to us, and we look forward to welcoming you back for another wonderful experience in the future. Thank you for choosing our hotel!Helen

10/10 - Excelente

Vamshidhar Reddy

Nice hospitality but problem with Sower hot water
Hospedou-se por 1 diária em abr. de 2024
Resposta de Helen em 20 de abr. de 2024
Dear Reddy,Thank you for your feedback! We're glad you enjoyed our hospitality. We apologize for the inconvenience with the hot water in the shower and will address this issue promptly. We hope to welcome you back for an improved experience in the future!Warm Regards,Helen

10/10 - Excelente

Valmir

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was great. Nice staff. The breakfast lady was exceptionally awesome! She did everything for everyone smiling and happy to help, I really like her a lot, she deserves a really good raise. The front dest stuff was fast and welcoming. I like the rooms and the view from my windows. I recommend this hotel for sure!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Helen em 19 de abr. de 2024
Dear Valmir, Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience at our hotel. We'll be sure to pass along your kind words to our staff, especially the breakfast lady. We're glad you enjoyed the service and found our team welcoming. It's fantastic to know that you liked the rooms and the view as well. We truly appreciate your recommendation and hope to welcome you back soon!Helen

10/10 - Excelente

Muhammad Umer

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice hotel
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Helen em 17 de abr. de 2024
Dear Muhammad,Thank you very much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon!Kind Regards,Helen

10/10 - Excelente

Maria

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The best hotel
Hospedou-se por 1 diária em fev. de 2024
Resposta de Helen em 17 de abr. de 2024
Dear Maria, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon! Helen

10/10 - Excelente

Ana Belen

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Helen em 16 de abr. de 2024
Dear Ana,Thank you so much for the 5-star rating! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!Kind regards,Helen

10/10 - Excelente

Tyson

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great
Hospedou-se por 9 diárias em mar. de 2024
Resposta de Helen em 13 de abr. de 2024
Dear Tyson,Thank you for your kind feedback! We're delighted to hear that you had a great experience at our hotel.We hope to welcome you back soon for another fantastic stay!Warm regards,Helen

10/10 - Excelente

Natalie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient location and nice facilities.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Helen em 11 de abr. de 2024
Dear Natalie,Thank you for taking the time to leave us a review following your recent stay at our hotel. We are thrilled to hear that you found our location convenient and enjoyed our facilities.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we're delighted that you found our location convenient for your needs. Additionally, it's rewarding to know that you appreciate the facilities we offer.Your positive feedback serves as encouragement to our team to continue delivering exceptional service and maintaining our high standards.We look forward to welcoming you back on your next visit, and please don't hesitate to reach out if there's anything we can assist you with in the meantime.Warm regards,Helen

10/10 - Excelente

Raid, Fredericton

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I wish they had indoor swimming pool. We couldn't use the outdoor pool due to heavy rain during our stay
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Helen em 10 de abr. de 2024
Dear Raid,Thank you for taking the time to share your feedback with us. We appreciate your input and regret to hear that your experience was impacted by the heavy rain during your stay, preventing you from enjoying our outdoor pool.We understand the importance of having alternative options available, especially during inclement weather. Your suggestion for an indoor swimming pool is duly noted, and we will certainly consider it as we continue to enhance our facilities to better serve our guests.We hope that despite this inconvenience, you were able to find other enjoyable activities during your time with us. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.Warm regards,Helen

10/10 - Excelente

Manuel

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Muy agusto
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Helen em 8 de abr. de 2024
Manuel, ¡Gracias por tu comentario! Nos alegra mucho saber que te sentiste muy a gusto durante tu estancia en nuestro hotel.Esperamos tener el placer de recibirte nuevamente en el futuro.Saludos cordiales,Helen

6/10 - Ok

Nina Maria

Pontos negativos: Serviço e funcionários
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Helen em 6 de abr. de 2024
Dear Nina,Thank you for choosing to stay with us and for taking the time to leave a rating .We appreciate your feedback and take your rating seriously. We're constantly striving to improve our services and facilities to ensure a pleasant stay for all our guests.If there are any specific areas you believe we could enhance to earn a higher rating from you in the future, please don't hesitate to let us know. Your input is invaluable to us.We hope to have the opportunity to welcome you back and provide you with an even better experience on your next visit.Warm regards,Helen

8/10 - Boa

Hugo

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Worth the price!!! The breakfast is awesome!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Helen em 2 de abr. de 2024
Dear Hugo,Thank you for your glowing review! We're thrilled to hear that you found your stay to be worth the price and that you enjoyed our awesome breakfast offerings. Providing value and delicious dining experiences are top priorities for us, and we're delighted that we could exceed your expectations in these areas. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,Helen

10/10 - Excelente

lydia

Viagem a dois
Pontos positivos: Comodidades e condições e instalações da propriedade
Yes
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Helen em 1 de abr. de 2024
Dear Lydia,Thank you ever so much for your glowing 5-star rating! We're thrilled to learn that your stay with us was nothing short of exceptional. It's our utmost priority to ensure each guest experiences the pinnacle of luxury and comfort, and your kind rating affirm that we're achieving our goal.We hope to welcome you back to us soon for another unforgettable experience. Should you need any assistance in the future, please don't hesitate to reach out.Warm regards,Helen

8/10 - Boa

Haroon, Hayward

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property is huge, easy access off highway. Room was nice, spacious, clean. Breakfast was adequate. Only drawback was that windows are not sound proof, and there is a lot of traffic outside.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Helen em 31 de mar. de 2024
Dear Haroon,Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you found our property convenient, our rooms spacious and clean, and that you enjoyed our breakfast offerings.We appreciate your feedback regarding the noise from traffic outside. Please accept our apologies for any disturbance this caused during your stay. We understand the importance of a peaceful environment for our guests and will explore options to address this concern.Your comments are invaluable to us as we continuously strive to improve our services and facilities. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Helen

2/10 - Terrível

Masaru

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Helen em 18 de abr. de 2024
Dear Masaru,Thank you so much for taking the time to share your experience with us! We are absolutely thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and it's wonderful to know that we hit the mark during your visit.Your kind rating means the world to us and serves as great motivation for our team to continue delivering outstanding hospitality. We hope to have the pleasure of welcoming you back soon for another fantastic stay.Warm regards,Helen

6/10 - Ok

Anderson

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Helen em 28 de mar. de 2024
Dear Anderson,Thank you for taking the time to share your rating with us. We genuinely appreciate your valuable input, as it helps us continually improve our services.However, we also understand that there may have been aspects that didn't fully meet your expectations. Your comments are essential to us, and we will use them to address any areas that need attention to enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Helen

10/10 - Excelente

Carlos

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean and beautiful hotel
Hospedou-se por 1 diária em mar. de 2024
Resposta de Helen em 26 de mar. de 2024
Dear Carlos,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel to be clean and beautiful. Maintaining a pristine environment for our guests is a top priority, and it's rewarding to know that our efforts have met your expectations.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back to our hotel in the near future. Should you require any assistance or have any special requests for your next visit, please don't hesitate to let us know.Thank you once again for choosing to stay with us and for sharing your positive experience!Best regards,Helen

10/10 - Excelente

ruben

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Helen em 26 de mar. de 2024
Dear Ruben,Thank you so much for awarding us with a 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in achieving that goal during your visit.We truly appreciate your kind rating and positive feedback. It means the world to us to know that you were satisfied with every aspect of your stay, from the amenities to the service provided by our staff. Your support and recommendation are invaluable to us, and we couldn't be happier to have had the opportunity to host you.We look forward to welcoming you back for another fantastic stay in the future. Please don't hesitate to reach out to us if there's anything we can do to make your next visit even more enjoyable.Thank you once again for choosing us and for sharing your wonderful rating with us!Warm regards,Helen

10/10 - Excelente

Richard, San Bernardino

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I enjoyed my stay.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Helen em 24 de mar. de 2024
Dear Richard,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel.It's always rewarding for our team to know that our guests had a wonderful time. We strive to create memorable experiences, and your kind words motivate us to continue delivering exceptional service.We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything we can do to make your next visit even more remarkable, please don't hesitate to let us know.Warm regards,Helen

10/10 - Excelente

Jose

Hospedou-se por 1 diária em mar. de 2024
Resposta de Helen em 13 de abr. de 2024
Dear Jose,Thank you so much for your glowing 5-star rating! We are thrilled to hear that you thoroughly enjoyed your stay with us.Providing exceptional experiences for our guests is our top priority, and your feedback motivates us to continue delivering outstanding service.We can't wait to welcome you back for another fantastic stay in the near future.Warm regards,Helen

8/10 - Boa

Alfonso, San Antonio

Hospedou-se por 1 diária em mar. de 2024
Resposta de Helen em 7 de abr. de 2024
Dear Alfonso,Thank you so much for taking the time to leave us a 4-star rating. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us.We strive to provide exceptional service and comfortable accommodations to all our guests, and we're glad to see that reflected in your rating.If there is anything specific you loved about your stay or any areas where you think we could improve to earn that coveted 5th star next time, please feel free to let us know. Your input is invaluable to us as we continuously work to enhance the guest experience.We hope to have the pleasure of welcoming you back again soon for another memorable stay.Warm regards,Helen

8/10 - Boa

Steffany

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Helen em 17 de mar. de 2024
Dear Steffany,Thank you for choosing to stay at Crystal Hotel and for taking the time to leave us a rating. We are delighted to hear that you had a positive experience during your recent stay with us.Your generous rating of 4 stars is greatly appreciated. We are committed to providing exceptional service and comfort to all our guests, and we are pleased to know that we met your expectations.At Crystal Hotel, we continuously strive to improve and enhance our guests' experiences. If there is anything specific you enjoyed or any areas where you feel we could further improve, please do not hesitate to let us know. Your feedback is invaluable to us as we aim to exceed our guests' expectations.Once again, thank you for your kind words and for choosing Crystal Hotel. We look forward to welcoming you back in the future for another enjoyable stay.Warm regards,Helen

10/10 - Excelente

Linna

Pontos positivos: Comodidades
It was good
Hospedou-se por 1 diária em mar. de 2024
Resposta de Helen em 14 de mar. de 2024
Dear Linna, Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay. We hope to welcome you back again soon!Helen

10/10 - Excelente

Mahsa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Enjoyed the stay, breakfast, super helpful staff. The internet on 9th floor was not good though.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Helen em 13 de mar. de 2024
Dear Mahsa,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay, our delicious breakfast, and found our staff to be super helpful. We apologize for any inconvenience caused by the internet connectivity issue on the 9th floor. Rest assured, we'll address this promptly to ensure a smoother experience for our guests in the future. We appreciate your valuable input and hope to welcome you back for an even better stay soon!Warm Regards,Helen

10/10 - Excelente

Yosselin

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place was great to stay in. Definitely recommend and will be staying again in the near future! Staff was so friendly and attentive. There are many stores near by.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Helen em 12 de mar. de 2024
Dear Yosselin,Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at [Hotel Name] and that our staff made a positive impression on you. Providing exceptional service is always our top priority, and we're delighted that our team's friendliness and attentiveness enhanced your stay.It's fantastic to know that you found the location convenient with many stores nearby. We strive to offer our guests a convenient and enjoyable experience, and we're glad to hear that we succeeded in meeting your expectations.We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the near future. If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know.Thank you once again for choosing us. We can't wait to have you with us again soon!Warm regards,Helen

6/10 - Ok

Robert

Hospedou-se por 1 diária em mar. de 2024
Resposta de Helen em 1 de abr. de 2024
Dear Robert,Thank you for taking the time to share your rating with us. We genuinely appreciate your honest rating and the opportunity it provides us to improve.If there are specific concerns you'd like to discuss further, please feel free to reach out to us directly. We value your input and hope to have the chance to regain your trust during your next visit.Warm regards,Helen

10/10 - Excelente

marcos

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Thank you
Hospedou-se por 1 diária em mar. de 2024
Resposta de Helen em 12 de mar. de 2024
Dear Marcos, You can reply with a simple and appreciative message like:Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon! Helen

4/10 - Insatisfatória

Patrick, Sherbrooke

Viagem com a família
Pontos negativos: Limpeza e comodidades
A la limite de l'acceptable
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Helen em 10 de mar. de 2024
Estimado Patrick,Gracias por tomarte el tiempo para compartir tus comentarios con nosotros. Valoramos sinceramente todos los comentarios de nuestros huéspedes, ya que nos ayudan en nuestros esfuerzos continuos para mejorar nuestros servicios.Lamentamos sinceramente saber que tu experiencia no estuvo a la altura de tus expectativas. Por favor, ten en cuenta que proporcionar una estancia cómoda y agradable para todos nuestros huéspedes es nuestra máxima prioridad, y lamentamos cualquier inconveniente o molestia que hayas encontrado durante tu tiempo con nosotros.Agradeceríamos mucho la oportunidad de conocer más sobre tus preocupaciones específicas para poder abordarlas directamente. Si estuvieras dispuesto a compartir más detalles sobre tu experiencia, no dudes en ponerte en contacto con nosotros.Una vez más, nos disculpamos por cualquier decepción que hayas experimentado, y esperamos tener la oportunidad de darte la bienvenida nuevamente en el futuro y brindarte la estancia excepcional que mereces.Saludos cordiales,Helen

10/10 - Excelente

Terrell

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I enjoyedmy stay..they have good breakfast
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Helen em 8 de mar. de 2024
Dear Terrell,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and found our breakfast offerings to your satisfaction. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon! Warm regards,Helen