Café da manhã com buffet grátis todos os dias

Avaliações de Embassy Suites by Hilton Valencia

3.5 out of 5
Embassy Suites by Hilton Valencia
28508 Westinghouse Place, Valencia, CA

Avaliações

8,8

Excelente

Nota 10 - Excelente. 631 de 1000 avaliações" "
Nota 8 - Boa. 195 de 1000 avaliações" "
Nota 6 - Ok. 92 de 1000 avaliações" "
Nota 4 - Insatisfatória. 37 de 1000 avaliações" "
Nota 2 - Terrível. 45 de 1000 avaliações" "

8,8/10

Limpeza

9,0/10

Serviço e funcionários

8,8/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Leslie

Viagem com a família
Pontos positivos: Limpeza e comodidades
The breakfast was fantastic! This property is no frills but very clean with friendly helpful staff. Perfect place for our trip to Magic Mountain
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 27 de mai. de 2024
Leslie, thank you for your wonderful feedback. Embassy Suites by Hilton Valencia is delighted that you enjoyed the fantastic breakfast and found the property clean with our friendly team members. We're glad it served as a perfect base for your trip to Magic Mountain. We're looking forward to welcoming you back for another great stay!

4/10 - Insatisfatória

Anthony

Pontos negativos: Condições e instalações da propriedade
Honestly it’s pretty run down for an embassy suites.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Customer Service em 26 de mai. de 2024
Anthony, thank you for sharing your thoughts. We strive to provide a high-quality experience and regret that this visit didn't meet your expectations. Your feedback is important and will help us improve. We hope you'll give us another chance to serve you better in the future.

10/10 - Excelente

SARAH

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Comfy
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 13 de mai. de 2024
Sarah, we're thrilled to hear you found comfort at Embassy Suites by Hilton Valencia. There's nothing better than having a relaxing stay. We look forward to welcoming you back for another cozy visit in the future!

10/10 - Excelente

Alina, Taft

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We always enjoy the breakfast options and the happy hour. The rooms are specious too.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 10 de mai. de 2024
Alina, it's wonderful to hear that you enjoyed your stay at Embassy Suites by Hilton Valencia. Our diverse breakfast options and lively happy hour truly set us apart. Additionally, we're glad to know that you appreciated the spaciousness of our rooms. We look forward to welcoming you back on your next visit!

8/10 - Boa

Rose

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We stay at this hotel EVERY TIME we are in the area. This will never change because of all the property offers. Until next time, have a blessed day. Tommy & Rose Keith
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 8 de mai. de 2024
Rose, it's fantastic to learn that Embassy Suites by Hilton Valencia has become your home-away-from-home whenever you're in the area. We're thrilled to know that you appreciate all that we have to offer. We eagerly await your return. Until then, have a blessed day. Best wishes, Tommy & Rose Keith.

10/10 - Excelente

Diane

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Customer Service em 8 de mai. de 2024
Diane, it's delightful to learn that your stay at Embassy Suites by Hilton Valencia was a pleasant experience. We genuinely appreciate your rating. Should you choose to return, we promise to maintain our high standards and provide another wonderful visit.

8/10 - Boa

AMY

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Easy freeway access….great for family stays We used the sofa bed…that needs to be updated also the rooms need to be updated as well…..only thing that has been updated are the TV’s
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 6 de mai. de 2024
Amy,It's great to know that you appreciated the convenient location of Embassy Suites by Hilton Valencia, ideal for family stays. We take note of your comment regarding the sofa bed and room modernization. It's feedback like yours that aids us in enhancing our guest's experience. We're delighted though that you noticed and appreciated our updated televisions. We look forward to providing an even more satisfying experience on your next stay.

10/10 - Excelente

Christiane

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The gentleman at the front desk was absolutely amazing
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 29 de abr. de 2024
Christiane, it's wonderful to hear about your positive experience at Embassy Suites by Hilton Valencia. We're delighted our colleague at the front desk made a significantly favorable impression on you. It's these moments of service that we strive for. We're looking forward to welcoming you back on your next visit.

10/10 - Excelente

Jose

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 18 de mai. de 2024
Thanks for the perfect rating, Jose!We're pleased to hear that you have fully enjoyed your stay at Embassy Suites by Hilton Valencia, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 - Excelente

Tom

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice property. Right off freeway.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 27 de abr. de 2024
Tom, it's great to hear that you appreciated the convenience of Embassy Suites by Hilton Valencia's location. Thank you for highlighting our well-placed property. We look forward to welcoming you back on your next journey.

10/10 - Excelente

Rachel

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean clean clean!!!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 26 de abr. de 2024
Rachel, we're thrilled to hear how much you appreciated the cleanliness at Embassy Suites by Hilton Valencia. We take great pride in providing our guests with a neat and tidy environment. Thank you for your feedback. We look forward to your next visit!

10/10 - Excelente

Jessica

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 16 de abr. de 2024
Thank you for sharing, Jessica!At Embassy Suites by Hilton Valencia, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - Excelente

Debbie

Pontos positivos: Limpeza e serviço e funcionários
It is a good deal for the cost. But I found the rooms to be dark ( in need of more lighting). The fan in the bathroom didn't work. We had the space we needed and it is convenient to have breakfast there in the am. Overall, it was good, but the rooms are in need of some updating.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 15 de abr. de 2024
Debbie, the team at the Embassy Suites by Hilton Valencia appreciates your feedback. Your insights on areas needing attention, such as the lighting conditions and the décor are valuable. We also delighted to hear that you found our hotel offers good value, and appreciated our spacious rooms and convenient breakfast options. We continually strive to improve our guest experience and your comments will assist us in this process. We hope to serve you again in the near future.

10/10 - Excelente

Jane

Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

natalie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was great
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 15 de abr. de 2024
Natalie, it's wonderful to hear your stay at the Embassy Suites by Hilton Valencia was up to your expectations. We feel honored by your kind words and look forward to welcoming you in the future.

10/10 - Excelente

Sean

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 4 de mai. de 2024
Thank you for the 5 out of 5 rating, Sean!We're thrilled to see how much you enjoyed staying at Embassy Suites by Hilton Valencia. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 - Excelente

Shannon

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 14 de abr. de 2024
Thank you for the amazing rating, Shannon!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Embassy Suites by Hilton Valencia soon!Thanks again for leaving your feedback!

6/10 - Ok

James

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Check in - on phone - then called someone to tell them that a light was on that should not be on - no acknowledgement that we were waiting to check in - rapid explanation of check in pkg - model 6 experience on check in - rest is fine - stay in many of these hotels - worst reception at check in
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 13 de abr. de 2024
James, thanks for your feedback. It's disappointing to learn about your recent check-in experience. Here at Embassy Suites by Hilton Valencia, we know how important first impressions are, and we strive to provide an easy and welcoming arrival for all our guests. It seems like we fell short on your visit, but we're glad to hear the rest of your stay met expectations. We value your loyalty to our brand, and assure you that we're working to enhance our guest experiences. Looking forward to your next stay.

8/10 - Boa

Cesar

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 30 de abr. de 2024
Cesar, it's great to hear that you had a pleasing experience at Embassy Suites by Hilton Valencia. We strive to offer top-notch service and superior comfort to all our guests. We're looking forward to welcoming you back in the future.

10/10 - Excelente

blake, Tacoma

Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was great for my family while traveling.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 9 de abr. de 2024
Blake, it's wonderful to hear that you and your family enjoyed your stay at the Embassy Suites by Hilton Valencia. Our goal is to provide a convenient and enjoyable experience for all of our guests, especially those travelling with families. We appreciate your feedback and look forward to welcoming you back.

10/10 - Excelente

Michel

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was very clean
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Michel, it's great to know that you appreciated the cleanliness at Embassy Suites by Hilton Valencia. Our team prioritizes maintaining a hygienic environment for the comfort and well-being of our guests. We hope you'll choose us again whenever you're back in the area.

8/10 - Boa

Jennie

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Jennie, thank you for rating Embassy Suites by Hilton Valencia. We're pleased to see you had a positive experience during your stay. We look forward to providing you another wonderful experience on your next visit!

8/10 - Boa

Victor

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Josh Graboyes gave us excellent customer service. We forgot some items and after numerous failed attempts with housekeeping. I spoke to Josh and immediately he resolved my issue. The items were of sentimental value. I am very grateful for his help.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 4 de abr. de 2024
Victor, we're thrilled to hear that you had a positive experience at Embassy Suites by Hilton Valencia, especially due to the assistance from our team member, Josh. It's heartening to know he was able to swiftly resolve your issue, evidencing the care and dedication we put into providing excellent customer service. Your grateful sentiments will be shared with him. We sincerely hope to welcome you again in the future.

10/10 - Excelente

Dina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place to relax
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 2 de abr. de 2024
Dina, it's wonderful to hear that you found the Embassy Suites by Hilton Valencia to be a perfect spot for relaxation. We thank you for the fantastic feedback and hope to welcome you back in the near future for another enjoyable stay.

2/10 - Terrível

Beant

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We been to other Embassy Suite hotels in other towns. This facility doesn't match the standard of at all. Rooms were full of allergies and Ac was too loud. Bathroom was not clean like previously someone used and left dirty. Loud thumping sounds during night. It was noisy. I would not recommend anyone this property to stay at all.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de wr em 29 de mar. de 2024
Thank you.

8/10 - Boa

Larenda

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 27 de mar. de 2024
Larenda, it's wonderful to learn that you had a positive experience at Embassy Suites by Hilton Valencia. We appreciate your rating, and look forward to having the pleasure of welcoming you back in the future.

10/10 - Excelente

Nicole

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza
Staff was very friendly and helpful. Made you feel welcomed and attentive to one’s needs. Laundry facilities were clean and convenient. Rooms need to be updated and thoroughly cleaned though and not being able to lower thermostat was maddening during the night.
Hospedou-se por 1 diária em mar. de 2024
Resposta de wr em 26 de mar. de 2024
Thanks

10/10 - Excelente

Shad

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de wr em 26 de mar. de 2024
Thanks

10/10 - Excelente

Summerly, Queen Creek

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Summerly, thank you for your stellar rating of Embassy Suites by Hilton Valencia. We're delighted to know your stay exceeded expectations, and we hope to have the pleasure of hosting you again in the future.

6/10 - Ok

Jose

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 11 de mar. de 2024
We appreciate the feedback, Jose.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - Excelente

Debrah

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely suites.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 6 de mar. de 2024
Debrah, thank you for sharing your positive feedback. We're delighted to hear that you enjoyed your stay at Embassy Suites by Hilton Valencia. Your kind words are greatly appreciated and we look forward to welcoming you back in the future.

10/10 - Excelente

Sonia

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
mold in the shower wall
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 4 de mar. de 2024
Sonia, while it's pleasing to see the high rating, it's troublesome to note your comment about cleanliness in the bathroom. We diligently maintain a strict protocol around hygiene and cleanliness, hence your feedback is concerning to us. We'll definitely look into this matter to ensure we're upholding our standards. We hope you'll give us the opportunity to provide a more flawless experience on your next visit.

10/10 - Excelente

James

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Awesome Stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 4 de mar. de 2024
James, thank you for sharing your experience at Embassy Suites by Hilton Valencia. We are elated you enjoyed your stay. We can't wait to welcome you back for another great visit.

10/10 - Excelente

james d

Viagem em grupo
Pontos positivos: Comodidades
The staff was extremely helpful and friendly. It was great to have complimentary drinks and a nice omelette bar for breakfast
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 4 de mar. de 2024
James, thank you for your lovely remarks about your experience at Embassy Suites by Hilton Valencia. We're thrilled to hear our team members were able to assist you and enhance your stay with us. It's great to know you enjoyed the complimentary drinks and our breakfast omelette bar. We would be delighted to welcome you back soon for another stellar experience.

10/10 - Excelente

Ammon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great facility, nice staff, love the breakfast and happy hour!
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 1 de mar. de 2024
Ammon, thank you for sharing your experience with us. We're delighted to know that Embassy Suites by Hilton Valencia exceeded your expectations with our facilities and delightful meals. Our team members are pleased that they could enhance your stay, and appreciate your compliment toward their amicability. We eagerly await the opportunity to serve you again in the future.

10/10 - Excelente

Johan, Flushing

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very spacious and clean to the eye
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Customer Service em 28 de fev. de 2024
Johan, we're thrilled that you enjoyed the ample space available at Embassy Suites by Hilton Valencia and appreciated its tidy interiors. We continuously strive to offer a comfortable environment to all our visitors. Thank you for choosing our hotel and sharing your positive review. We look forward to welcoming you back on your next visit.

6/10 - Ok

Tara, Salinas

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The doors and walls are dirty and have scuff marks
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 26 de fev. de 2024
Tara, we appreciate your feedback. It's regrettable to hear about the general cleanliness during your stay. Be assured that maintaining a pristine environment is our top priority. Our team will put more focus on ensuring all areas meet our high standard of cleanliness. Your comments are valuable to us and will be taken into consideration.

10/10 - Excelente

Victor

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The breakfast was really good . The people cooking were amazing
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 26 de fev. de 2024
Victor, we're thrilled that the breakfast at Embassy Suites by Hilton Valencia met your expectations! It's great to hear that our team members at the cooking station left a positive impression. We value your feedback and look forward to welcoming you back soon.

10/10 - Excelente

JESSICA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Clean and comfortable and the best breakfast
This is our go-to hotel whenever we are in the Valencia area. It’s always clean, great service, well-maintained, and the best breakfast!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 25 de fev. de 2024
Jessica, it's music to our ears hearing that Embassy Suites by Hilton Valencia has become your go-to hotel in the area. Our team members are thrilled you appreciate their hard work in maintaining cleanliness and service. The breakfast team especially will be glad about their efforts being recognized. We look forward to welcoming you back next time you are in Valencia.

6/10 - Ok

Lisa

Pontos negativos: Limpeza
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 25 de fev. de 2024
We appreciate the feedback, Lisa.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - Excelente

Hoi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Customer Service em 24 de fev. de 2024
Thanks for sharing this perfect rating, Hoi!We're thrilled to hear you enjoyed your stay at Embassy Suites by Hilton Valencia! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 - Ok

Tiffany, Punta Gorda

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
Roof needs to be replaced, so when we got rain it caused leaks all over the hotel. We had water start dripping on our table during breakfast. The fourth floor hallways all had leaks as well. Some staff members were very pleasant and a few were not great.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Customer Service em 22 de fev. de 2024
Tiffany, we're sorry to hear about the unexpected inconveniences during your stay, particularly with the unusual weather conditions impacting the comfort of your breakfast. Your feedback concerning the fourth floor and breakfast area are important to us as we are committed to improving our guest experience. It's encouraging to hear some team members provided you with a pleasing service, it's unfortunate that not all interactions matched this standard. We appreciate you taking the time to share your experience and we hope to welcome you back in the future under better circumstances.

10/10 - Excelente

Diana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing service and hotel
The receptionist was very kind and friendly! The rest of the staff was as well! The breakfast was amazing! But the best part was the amazing room and cleanliness of it too!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 21 de fev. de 2024
Diana, we're overjoyed to hear about your pleasant experience at Embassy Suites by Hilton Valencia. It's wonderful to hear that you found our team members to be friendly and efficient. Moreover, the comments about our remarkable breakfast and immaculate rooms are truly appreciated. Our colleagues will be pleased to hear they managed to exceed your expectations. We're eager to welcome you back on your next visit.

10/10 - Excelente

Marcela

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Thank you for the perfect rating, Marcela!We are very pleased to hear that you had a wonderful stay at Embassy Suites by Hilton Valencia. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

2/10 - Terrível

Corey

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Bad customer service
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 20 de fev. de 2024
Corey, we're genuinely sorry to hear about your less than satisfactory experience. Please know that enhancing the guest experience is our top priority, and it's evident we missed the mark during your stay. We'll certainly be using your feedback as part of our ongoing efforts to improve our service. We hope you give us another opportunity to exceed your expectations in the future.

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
VERY NICE !!
I really like the King Suite with the separate bedroom and nice glass walk-in shower. The location is perfect for going to a lot of different places. The breakfast is always really good. I will continue to stay here!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 20 de fev. de 2024
Andrew, it's wonderful to learn that you enjoyed your King Suite and the distinctive walk-in shower at the Embassy Suites by Hilton Valencia. We're thrilled that our location proved to be convenient for your travels and that our breakfast offering met your expectations. Feedback like yours truly highlights our dedication to excellent guest experience. We can't wait to host you again on your next visit. Safe travels until then.

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários
Pontos negativos: Conforto do quarto
Embassy Suites
Very noising hotel. All night long. Made it extremely difficult to get a decent night's sleep.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 19 de fev. de 2024
We regret to hear about the inconvenience you faced during your stay, particularly concerning noise disturbances. We understand the importance of a comfortable, quiet environment, and we are committed to that goal. Please know we have procedures in place to handle such situations promptly. We'd appreciate the chance to offer you an improved stay in the future.

10/10 - Excelente

Christine

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay and great size rooms. This property is very busy, but you don’t hear the business at all. It’s in a nice area and it’s not right next to the freeway. Breakfast was fresh with a large variety of options as well. Know that it is $75 per day for incidentals. (PER DAY) also, it is $15 per day for parking. Make sure you keep that in mind. Also, if you want an early check in: it’s an extra $90. Make sure to plan accordingly
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 18 de fev. de 2024
Christine, we're so glad you enjoyed your stay at Embassy Suites by Hilton Valencia. It's always a pleasure to know our guests find the room size satisfactory, appreciate the peaceful atmosphere and the location of our hotel. You're spot on - we do strive to maintain a wide variety of fresh options for breakfast. Thank you for bringing your thoughts about the incidental, parking, and early check-in fees to our attention - it's our goal to ensure our guests can plan their visits with complete transparency. Looking forward to your next stay.

6/10 - Ok

George

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
TV remote noy working. Front dest staff not very friendly
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 18 de fev. de 2024
George, we sincerely regret to hear that you faced some challenges with the TV remote during your stay. Additionally, we are disheartened to hear about your experience with our front desk personnel. It's our aim to always provide an exceptional experience for our guests, and we would like to deeply apologize if this wasn't reflected during your visit. We value your feedback and will take it into consideration as we strive to continually enhance our service offerings for our guests.

10/10 - Excelente

Melissa

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 17 de fev. de 2024
Thank you for the great rating, Melissa!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Embassy Suites by Hilton Valencia! We hope you plan on staying with us again soon!We're looking forward to your next visit!