Loft presidencial, 1 cama Queen | Lençóis italianos Frette, roupas de cama premium, edredons de pluma

Avaliações de Century Park Hotel

2.5 out of 5
Century Park Hotel
10330 W Olympic Blvd, Los Angeles, CA

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 422 de 1002 avaliações" "
Nota 8 - Boa. 298 de 1002 avaliações" "
Nota 6 - Ok. 142 de 1002 avaliações" "
Nota 4 - Insatisfatória. 70 de 1002 avaliações" "
Nota 2 - Terrível. 70 de 1002 avaliações" "

8,4/10

Limpeza

8,4/10

Serviço e funcionários

7,4/10

Comodidades

7,8/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Monica Andreia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 2 de set. de 2023
Hello Monica Andreia,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 - Ok

Diogo

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em set. de 2022
Resposta de Manager em 30 de set. de 2022
Hello Diogo,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - Excelente

STEPHAN

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Custo beneficio muito bom, excelente localização
Hotel barato, muito bem localizado com breakfast substancial, pessoal atencioso, estacionamento coberto com manobrista, limpeza impecável. Quarto pouco espaçoso para 3 adultos ( duas camas queen)
Hospedou-se por 2 diárias em nov.. de 2018
Resposta de Manager em 5 de dez. de 2018
Thank you so much for the incredible rating. We look forward to your next visit!

8/10 - Boa

cristiane, São Paulo, SP

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótima escolha em Los Angeles
Hotel agradável e de ótima localização, distante cerca de 6 km da placa de Beverly Hills e de fácil acesso para outros pontos turísticos. O quarto era grande e limpo, acomodou bem 4 pessoas e o Staff atencioso. Tem café da manhã incluído e estacionamento pago (20 dólares), o que é comum na cidade. Recomendo e me hospedaria novamente
Hospedou-se por 5 diárias em jul. de 2018
Resposta de Manager em 30 de jul. de 2018
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 - Boa

Emerson

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótimo custo beneficio! Quarto espaçoso!
Checkin e estacionamento ($20) OK! Quarto grande! Café bom! Localização bem boa! Ótima opção para 1 ou 2 noites.
Hospedou-se por 1 diária em jul. de 2018
Resposta de Manager em 30 de jul. de 2018
Thank you for being a valued guest and for providing us the feedback regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 - Terrível

Maria, São Paulo, Sp

Pontos negativos: Limpeza e condições e instalações da propriedade
EU ACORDEI COM UMA BARATA EM MIM NA PRIMEIRA NOITE
Na primeira noite do hotel, me colocaram em um quarto que apesar de não parecer sujo era pequeno e perto da cozinha portanto tinha um cheiro meio esquisito. As cinco da manhã daquela noite, eu acordei com uma barata em cima de mim, sai correndo e fui ao lobby reclamar. Eles disseram que no momento não podiam fazer nada, então eu, irritada e enojada, voltei para o quarto. Quando estava lá tirei uma foto dela já que ela estava na parede e a matei. No outro dia, me trocaram de quarto, mas nao fizeram nada mais.. foi terrível.
Hospedou-se por 4 diárias em mar. de 2018
Resposta de Manager em 4 de abr. de 2018
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 - Boa

Paulo Cesar , Pereira

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Faltou tato em alguns aspectos
As duas críticas que faço ao hotel são: 1- vc de férias tem a liberdade de acordar a hora que lhe convém. Entretanto, após às 12:00 hs e, a camareira não limpa. Aconteceu 2x num período de 8 diárias. 2- não gostei que a recepção ligasse informasse que estava na hora de fazer o check out. Como se o hospede não soubesse! Fora isso, nada a reclamar.
Hospedou-se por 7 diárias em jul. de 2017
Resposta de Manager em 21 de jul. de 2017
It would be a pleasure to have the opportunity of providing you better services and accommodation.We hope you will give us a chance to make up with all of our shortcomings and that you will return to fully enjoy a true five star experience. Seria um prazer ter a oportunidade de oferecer-lhe melhores serviços e acomodações. Esperamos que você nos dê uma chance de compensar todas as nossas deficiências e que você irá voltar a desfrutar de uma verdadeira experiência de cinco estrelas.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Agradável
Hotel é simples , mas mtttttttttt limpo , cama ótima , café da manhã gostoso Ótima localização Ficarei lá novamente
Hospedou-se por 2 diárias em jun. de 2017
Resposta de Manager em 22 de jul. de 2017
We are so glad to hear from you and to discover that you enjoyed your stay with us so much.It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience.We look forward to serving you again! Estamos tão felizes em saber de você e descobrir que você gostou muito de sua estadia conosco. É muito gratificante ouvir sua perspectiva do nosso hotel e nós apreciamos que você reconheceu nossos esforços para fornecer um ambiente limpo, confortável e hospitaleiro Experiência. Esperamos servi-lo novamente!

8/10 - Boa

Gabriela Michelle

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
The room was whimsical and convenient with the microwave and mini fridge. The room was definitely not the cleanest. We had better customer service from the valet gentlemen than the front desk people. It would have been perfect had the listing been more clear when booked because it said “sleeps 4” and it turned out to just be a queen bed and a sectional sofa for 2 people. An extra twin mattress was an extra cost per night. Essentially the options given to us were to either pay for two extra twin mattresses or pay an exorbitant amount of money for a room with a pull-out couch instead. When requesting supplies at night, we were received with attitude because we forgot to ask for toilet paper and they said “make sure you know everything you need so we don’t have to do any more trips.” The best part of the stay was the layout of the room and location close to everything, but they need to work on their customer service from the part of the front desk team.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Manager em 13 de mai. de 2024
Hello Gabriela Michelle, We appreciate your detailed feedback on both the positive aspects and opportunities for improvement during your stay. It's great to hear you enjoyed the convenient amenities in the room and the location. We will share your comments with our team to enhance our customer service. Thank you for choosing our hotel and we hope to welcome you back in the future.

6/10 - Ok

Greg

The street traffic noise was horrible. There are no nearby restaurants.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 13 de mai. de 2024
Hello Greg, We regret to hear about your experience with the street noise. Our location may not be ideal for all guests, but we strive to offer a peaceful environment. We recommend reaching out to management directly for any further assistance or feedback.

8/10 - Boa

Galit

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Reception looked small and motel like but rooms were nice. I got a 2 story loft that was spacious and clean. Bed was small but cozy. Pillows were not greats staff was very helpful and stored our bags all day. Parking and Ubers are easy in this location
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Relation Management em 9 de mai. de 2024
Hi Galit,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you enjoyed the spacious and clean two-story loft room during your visit. We appreciate your comments regarding the reception area and the helpfulness of our staff in storing your bags. Ensuring convenience and assistance to our guests is important to us. Your concern is valuable, and we will take it into consideration as we strive to improve our accommodations for our guests. We value your patronage and hope to have the opportunity to welcome you back for another pleasant stay

8/10 - Boa

Michael

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Serve food
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Guest Relation Management em 7 de mai. de 2024
Hi Michael,Thank you for your feedback regarding the food service during your stay with us. We're delighted to hear that you enjoyed the meals provided at our hotel! Our goal is to offer delicious and satisfying dining options to our guests, and we're pleased that you found our food service to your liking. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - Excelente

Maria Susana Najera

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was an excellent experience, some areas un the lobby need some paint, the room was spotless, the staff was friendly and welcoming! Thanks for a good experience, we'll come back
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 7 de mai. de 2024
Hello Maria Susana Najera,We appreciate your feedback and are pleased to hear you enjoyed your stay with us. Our team works hard to ensure a clean and comfortable environment for all our guests. Your comments about the lobby will be shared with the appropriate department for review. We look forward to welcoming you back again in the future.

10/10 - Excelente

Norit Dvir

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was truly fantastic. Everyone was wonderful. Daniel was incredible minus his football team.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 3 de mai. de 2024
Hi Norit,We're thrilled to hear that you had such a positive experience with our staff during your stay! Providing excellent service and a welcoming atmosphere for our guests is a top priority for us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic visit in the future!

8/10 - Boa

Mary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
the road noise from olympic avenue is loud even n the back rooms - there should be a source of white noise in the rooms
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 2 de mai. de 2024
Hi Mary,Thank you for sharing your feedback about the road noise from Olympic Avenue. Your suggestion for providing a source of white noise in the rooms is appreciated. We will take this into consideration as we continually strive to enhance the comfort of our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future.

10/10 - Excelente

Ashley

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Relation Management em 30 de abr. de 2024
Hi Ashley,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

10/10 - Excelente

BLAIR

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We so enjoyed our stay but have a warning to the manager. The lounge couches and chairs on the outside patio to the lobby are very dangerous. The legs angle and protrude out and create a tripping hazzard. I almost fell and the next morning I saw another woman trip on them also. Luckily she caught herself also. But this is an accident waiting to happen.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 30 de abr. de 2024
Hello BLAIR,We appreciate your feedback regarding the lounge patio furniture, and we will share your concerns with the appropriate team. The safety of our guests is a top priority, and we will ensure that your comments are taken seriously to prevent any potential incidents in the future.

8/10 - Boa

Kazuyoshi, Munakata

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
また泊まりたい
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Guest Relation Management em 24 de abr. de 2024
Hi Kazuyoshi,Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us and that you're considering staying with us again. We would be delighted to welcome you back for another enjoyable visit. We appreciate your patronage and look forward to hosting you again soon.

10/10 - Excelente

Jason

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cool
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 20 de abr. de 2024
Hello Jason,We appreciate your feedback and will share your thoughts with our team for future improvements. Thank you for staying with us.

10/10 - Excelente

Ufuk, San francisco

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Every accountant, so friendly, helpful, and reasonable person.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 18 de abr. de 2024
Hi Ufuk,Thank you for your kind words about our staff! We strive to provide exceptional service and a friendly atmosphere for all our guests. It's wonderful to hear that our team members were helpful and accommodating during your stay. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - Excelente

Don, Kaneohe

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Relation Management em 18 de abr. de 2024
Hi Don,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 - Ok

Thoby

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
The room was nicely set up with very comfortable beds, but lots of street noise on the third floor. $30 parking fee. Lobby is tired and the computers were down when we arrived so we had to wait there 15 minutes until the computers got back up.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 15 de abr. de 2024
Hello Thoby, We appreciate your feedback on the comfortable beds and room setup. We regret any inconvenience caused by the street noise and lobby situation. Your comments are valuable and have been noted for our continuous improvement efforts.

8/10 - Boa

patrick

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Location is convenient and property is clean
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 15 de abr. de 2024
Hello patrick,We are delighted to hear that you found our location convenient and the property clean. Your feedback is greatly appreciated as we strive to provide a positive guest experience. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 - Excelente

Maxwell, Santa Barbara

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Surprisingly good for a budget hotel. Walking distance Century City mall with lots of really good dining options. My rental car battery died overnight and the attendant went the extra mile to give me a jump and get me on my way at 5AM in the morning.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relation Management em 11 de abr. de 2024
Hi Maxwell,Thank you for your wonderful feedback about your recent stay with us. We're thrilled to hear that you had a surprisingly good experience at our budget hotel and that our location near Century City mall was convenient for you. We're especially pleased to hear about the exceptional service provided by our attendant when your rental car battery died. Going the extra mile to assist our guests is a top priority for us, and we're glad that we could help you get on your way promptly, even at 5AM. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

4/10 - Insatisfatória

Timur

Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Relation Management em 30 de abr. de 2024
Hi Timur,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - Excelente

Serge

Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 26 de abr. de 2024
Hi Serge,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

8/10 - Boa

Petr, Wolverhampton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Simple, friendly price hotel to stay for few nights.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Petr,We're glad you found our hotel to be a friendly and affordable option for your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Should you have any further comments or suggestions, please feel free to reach out to us directly.

2/10 - Terrível

Mike

This isn’t Europe, the size of the room is too small, the shower didn’t even have hot water, and shower, what is that. The window is nailed shut
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Mike, We appreciate your feedback. Each room size is designed to maximize space efficiency. We constantly monitor water temperatures to ensure a comfortable shower experience. Our windows are secure for guest safety. We encourage you to reach out to management for further assistance.

10/10 - Excelente

Naya

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Front desk was very efficient for whatever we needed!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Guest Relation Management em 1 de abr. de 2024
Hi Naya,Thank you for sharing your positive feedback with us! We're thrilled to hear that our front desk team provided you with efficient service and assistance during your stay. Ensuring prompt and helpful service for our guests is a top priority, and we're delighted that we met your expectations in this regard. We appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 - Excelente

Adriana

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relation Management em 29 de mar. de 2024
Hi Adriana,We're thrilled to hear that you had an excellent stay with us! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent stay in the future!

10/10 - Excelente

Adriana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excelente en todos los aspectos ‘
Resposta de Guest Relation Management em 29 de mar. de 2024
Hi Adriana,Thank you very much for your kind words! We're thrilled to hear that you had an excellent experience in all aspects of your stay with us. Providing top-notch service and ensuring our guests' satisfaction is always our goal, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent stay in the future!

10/10 - Excelente

Mark, Columbia

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Front desk and valet parking were all great.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 28 de mar. de 2024
Hi Mark,Thank you for your feedback! We're delighted to hear that you had a positive experience with our front desk and valet parking services during your stay. Providing exceptional service is our priority, and we're glad that our team members made your stay enjoyable. Your kind words will be shared with them as recognition of their efforts to ensure our guests have a pleasant experience. Thank you for choosing to stay with us. We look forward to welcoming you back for another great stay in the future.

4/10 - Insatisfatória

MARLAINA

Viagem com família e crianças pequenas
Pontos positivos: Comodidades
Pontos negativos: Condições e instalações da propriedade
Hello The overall stay was good. I wasn't to happy about the facility not having free parking so I had no choice but to pay the $33.00 valet fee.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 27 de mar. de 2024
Hi Marlaina,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that your overall stay was good, although we understand your disappointment regarding the parking situation. We appreciate your feedback, and we'll take it into consideration as we continue to evaluate our services and amenities. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 - Excelente

Jeffrey

Pontos positivos: Limpeza
Excellent value!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 26 de mar. de 2024
Hi Jeffrey,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be an excellent value. Providing exceptional value for our guests is one of our top priorities, and we're delighted that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 - Boa

Greg

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was neat and quiet.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 26 de mar. de 2024
Hi Greg,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be neat and quiet during your stay. Ensuring a clean and peaceful environment for our guests is one of our top priorities, and we're glad that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 - Excelente

JOSE

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quiet and safely hotel, staff is very friendly.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 26 de mar. de 2024
Hi Jose,Thank you for sharing your feedback with us! We are thrilled to hear that you found our hotel to be quiet, safe, and that our staff provided friendly service throughout your stay. Creating a welcoming and comfortable environment for our guests is our top priority, and we're delighted that we succeeded in providing you with a positive experience. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 - Ok

Shelby

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manager em 15 de abr. de 2024
Hello Shelby, We value your stay with us. Should you have any feedback to share, please reach out to our team so we can address any concerns.

4/10 - Insatisfatória

Jessica

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The hotel was very old and our first room smelled bad. The lady was very nice and moved us to one that we liked. Once there the couch that was supposed to be a sofa bed was not. They brought us a roll out bed and mentioned they might have to charge for the 4th. I stated how I booked a room that sleeps 4 and it’s not my fault the room didn’t have a proper sofa bed, the manager approved for me to get the second roll out bed for free. The staff was nice other than that i didn’t like the hotel at all. The pictures makes it look nice but once there it’s old and even bathroom tile was coming apart.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relation Management em 26 de mar. de 2024
Hi Jessica,We appreciate your kind words about our staff and are glad to hear that they were able to assist you promptly and courteously. However, we understand that the issues you experienced, such as the room smelling bad, the lack of a proper sofa bed, and the condition of the bathroom tiles, were disappointing. Please know that we take your comments seriously, and we will address these issues with our team to ensure that they are resolved promptly. Your feedback helps us to identify areas for improvement, and we are committed to making the necessary changes to enhance the guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 - Boa

tissa

Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 14 de abr. de 2024
Hello tissa,We're delighted you enjoyed your stay with us! Should you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic experience at our hotel.

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice place. Good service
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello David,We're pleased to hear you enjoyed your stay and appreciated our service. Your feedback is truly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

8/10 - Boa

GINA, STUDIO CITY

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I thought my room with the loft bed was really cool! I wish the lightswitches had been labeled and all worked. It was really difficult to figure out which ones to use. Everything was clean and comfortable though and check in was easy. The parking price is outrageous but typical for the area.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello GINA,Thank you for appreciating the uniqueness of your loft bed room. We appreciate your feedback about the light switches and will share this with the team for improvement. We are glad you found everything clean and comfortable during your stay. We understand your concerns about parking prices, which are in line with the surrounding area's rates.

10/10 - Excelente

Kenneth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Kenneth,We are thrilled to hear that you enjoyed your stay with us! Please do not hesitate to contact us if there is anything we can assist you with in the future.

2/10 - Terrível

chris

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great room and location
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 17 de mar. de 2024
Hello chris,We are pleased to hear that you enjoyed our room and convenient location! We appreciate your feedback and hope to welcome you back in the future for another pleasant stay.

10/10 - Excelente

Marek

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relation Management em 15 de mar. de 2024
Hi Marek,We're thrilled to hear that you had a perfect stay with us! Providing an exceptional experience for our guests is what we strive for, and we're delighted that we could meet your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 - Boa

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This was a clean, spacious room with a very comfortable bed, which is what I deem most important in a hotel room. It is a no frills lower cost option compared to most of the hotels. Decor is upbeat and modern. I was hoping to soak in the tub, but there was no stopper, so I showered instead.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 14 de mar. de 2024
Hi David,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our room clean, spacious, and comfortable. Providing a comfortable and inviting environment for our guests is our top priority, and we're glad that we met your expectations in this regard. Your feedback regarding the tub is noted, and we will address this issue promptly to ensure that all necessary amenities are provided for our guests' comfort. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 - Excelente

Lura

Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 28 de mar. de 2024
Hi Lura,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 - Excelente

Paul

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Chris from the Front Desk em 7 de mar. de 2024
Thank you for staying with us. We look forward to your next visit.

10/10 - Excelente

Lura

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice property. No nearby restaurants within walking distance but a Ralph’s across the street where I pick up dinner.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Guest Relation Management em 7 de mar. de 2024
Hi Lura,We're pleased to hear that you found our property very nice! While we don't have nearby restaurants within walking distance, we're glad to know that you found a convenient option at Ralph's across the street for picking up dinner. We appreciate your positive comments and look forward to welcoming you back for another enjoyable stay in the future!

10/10 - Excelente

Victor

Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Victor,We're delighted to hear that you had an outstanding experience with us! We look forward to welcoming you back on your next visit.

10/10 - Excelente

Dallas C

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing location, they have covered SECURE parking with a guard ! There is a Ralph’s grocery store across the street and a microwave in they room, that helps to save money of food.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relation Management em 29 de fev. de 2024
Hi Dallas,We're thrilled to hear that you enjoyed the location and amenities during your stay with us! Providing secure parking and convenient amenities like a nearby grocery store and in-room microwave are just some of the ways we strive to make our guests' stays as comfortable and convenient as possible. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!