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Avaliações de Sunborn London

4 out of 5
Sunborn London
Royal Victoria Dock, London, England

Avaliações

8,6

Excelente

Nota 10 - Excelente. 534 de 1002 avaliações" "
Nota 8 - Boa. 296 de 1002 avaliações" "
Nota 6 - Ok. 82 de 1002 avaliações" "
Nota 4 - Insatisfatória. 50 de 1002 avaliações" "
Nota 2 - Terrível. 40 de 1002 avaliações" "

9,2/10

Limpeza

8,6/10

Serviço e funcionários

8,0/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Vanessa

Hospedou-se por 2 diárias em mar. de 2023

8/10 - Boa

Jodie

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely view's from the Yacht, rooms were nice we got a feee upgrade with a balcony which was great! The only thing ill say is there was no tea spoon in the room for coffee machine, no tea spoons at breakfast where you make tea and coffee. There were no small plates ready for use at breakfast with the breads etc. The head of waitress said she was going to get our culterty and never came back with any so i had to leave my breakfast to go find someone else to give me some...breakfast was then cold. Plates also werrent the cleanest id seen, breakfast was very standard ive had nicer at a premier inn im afraid. Bar staff and reception staff were lovely.
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Jude

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Brian

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024

6/10 - Ok

Raymond

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Renda

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was nice but a little out dated Coffee machine did not work .the air conditioning did not work ither Everything else was great The bed was very comfortable Shower was good nice hot water
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Kenneth

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Sanborn is an experience not to be missed. It provides affordable hotel accommodation that allows you to experience luxury yacht facilities and living. Beautiful environment and decor, with some really good touches!
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Dawn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely Hotel, great breakfast, large rooms, close to Excel and easy to get to the O2 arena via the cable car.
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Catherine

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Location ideal. 2 minutes from a tube station, away from the hussle and bustle of London, quiet setting with beautiful views of the docklands and shops and restaurants close by. Brilliant for the O2. Stunning yacht with big rooms and excellent service. All very competitvely priced. Definitely recommend.
Hospedou-se por 1 diária em abr. de 2024

4/10 - Insatisfatória

Marcia

Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
The property is clean a big plus. However, the property is advertised as having cable but all the rooms have terrestrial channels only. Big minus as we planned to escape the children, eat, sleep and watch TV. The coffee machine did not work. A member of staff having attempted to fix it for 20min eventually replaced it. Which he should have done immediately to avoid infringing on our time. We were provided with only one bath towel. The menu for room service is extremely limited although the quality of food is good. We checked out one night early so also lost out financially (We have better amenities at home) Overall, the yacht is the selling point so glad we went it wasnt a 'celebratory' event though because of all the lack of attention to all the small details that would have made it a good experience for us.
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Christian

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was great, we had dinner in The restaurant, food was lovely. Stayed before many times and will continue to us it as our east London sleep spot.
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Neil

Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

caroline

Viagem a dois
Loved this unique experience would definitely recommend it to family and friends
Hospedou-se por 2 diárias em mar. de 2024

10/10 - Excelente

Amie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely hotel ! Beautiful scenery
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Mercy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice experience
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Amanda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very different experience staying upon this boat hotel. Large rooms, comfortable beds, good breakfast. Overall we enjoyed our stay. Bathrooms a little on the small side but adequate.
Hospedou-se por 2 diárias em mar. de 2024

8/10 - Boa

Liam

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely but i think a tip should not automatically be added to the bill
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Holly

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Sophia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely hotel to stay , food lovely, staff helpful and friendly. Would recommend people to stay here.
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Ashraff

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024

2/10 - Terrível

Amanda

Viagem com a família
Pontos negativos: Serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024

8/10 - Boa

Angela

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Would definitely stay again
Our second stay here and everyone was professional, friendly and eager to help. The rooms are huge and very comfortable. There was an espresso machine but my mum likes good old instant coffee in a sachet so would have preferred this. The bed is lovely. Arrived there via the cable car- definitely the way to arrive
Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

joanne, lowestoft

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent service and quality stay, cost effective… We will be back, Many thanks
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Claire, South Ockendon

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Charming hotel, bar and restaurant were both exquisite. Views were beautiful especially at night time.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ronnie Patel em 7 de fev. de 2024
Dear Claire, Thank you for sharing your feedback on your recent stay at Sunborn London. We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

10/10 - Excelente

Joshua

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ronnie Patel em 7 de fev. de 2024
Dear Joshua, Thank you for sharing your feedback on your recent stay at Sunborn London. It was a pleasure to have you onboard.We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London Yacht Hotel! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

8/10 - Boa

Sithembile

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful hotel and very clean.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Ronnie Patel em 7 de fev. de 2024
Dear Sithembile, Thank you for sharing your feedback on your recent stay at Sunborn London. It was a pleasure to have you onboard.We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London Yacht Hotel! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

10/10 - Excelente

Peter Wilhelm

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
it was very nice and perfect
Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

Lancelot

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Ronnie Patel em 7 de fev. de 2024
Dear Lynsey, Thank you for sharing your feedback on your recent stay at Sunborn London. It was a pleasure to have you onboard.Thank you for your kind words. We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London Yacht Hotel! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

10/10 - Excelente

Lynsey

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Ronnie Patel em 7 de fev. de 2024
Dear Lynsey, Thank you for sharing your feedback on your recent stay at Sunborn London. It was a pleasure to have you onboard.Thank you for your kind words. We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London Yacht Hotel! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

10/10 - Excelente

Claire

Hospedou-se por 1 diária em jan. de 2024
Resposta de Ronnie Patel em 7 de fev. de 2024
Dear Claire, Thank you for sharing your feedback on your recent stay at Sunborn London. It was a pleasure to have you onboard.Thank you for your kind words. We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London Yacht Hotel! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

10/10 - Excelente

RAJNEET, London

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent stay. Management was very attentive to our needs and made our stay special.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ronnie Patel em 7 de fev. de 2024
Dear Rajneet, Thank you for sharing your feedback on your recent stay at Sunborn London. It was a pleasure to have you onboard.Thank you for your kind words. We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London Yacht Hotel! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

10/10 - Excelente

Ayotunde

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Ronnie Patel em 7 de fev. de 2024
Dear Ayotunde, Thank you for sharing your feedback on your recent stay at Sunborn London. It was a pleasure to have you onboard.Thank you for your kind words. We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London Yacht Hotel! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

10/10 - Excelente

Alison

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Christmas on the Sunborn
We booked this stay last minute, when our Christmas plans changed. We were able to book Christmas lunch and then decided to stay the night. The room (cabin) was luxurious with bathrobes, coffee machine and everything needed for a comfortable stay.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Ronnie Patel em 7 de fev. de 2024
Dear Alison, Thank you for sharing your feedback on your recent stay at Sunborn London. It was a pleasure to have you onboard.Thank you for your kind words. We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London Yacht Hotel! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

10/10 - Excelente

Martyn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent
Excellent stay and grateful reception were able to give us adjacent rooms. Buffet breakfast was also very good
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Ronnie Patel em 7 de fev. de 2024
Dear Martyn, Thank you very much for your time and for sharing your feedback on your last stay at Sunborn London. It was a pleasure to have you onboard.We always thrive to provide the highest standard of service to our guests and we are truly happy to read that you had a wonderful stay with us. Once again thank you for choosing to stay at Sunborn London Yacht Hotel! Please do not hesitate to contact me directly when planning your next trip to London and I will ensure we will make your future stay extra special. Kind Regards, Ronnie PatelDuty ManagerSunborn London Yacht Hotel

10/10 - Excelente

Karen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Totally recommend
Fantastic location and great experience
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Amara em 19 de dez. de 2023
Dear Karen,We are thrilled by your amazing feedback - thank you for sharing your thoughts! Its been a great pleasure being host during your time in London and we are looking forward to welcome you back in the near future.Best regards

10/10 - Excelente

Lisa

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent experience.. from the yacht to staff everything was wonderful and was kindly upgraded for my birthday
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Amara em 15 de dez. de 2023
Dear Lisa,We wanted to extend a heartfelt thank you for taking the time to share your experience at Sunborn London and leave a review about your recent stay at our hotel. Your feedback means a lot to us!Amara FouadeAssistant Front of House managerSunborn London Hotel

10/10 - Excelente

Michelle

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Amara em 13 de dez. de 2023
Dear Michelle,Thanks for rating your recent experience at Sunborn London.We are happy that your stay with us was perfect.KindestAmara FouadeAssistant Front of House managerSunborn London Hotel

10/10 - Excelente

Alistair

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Sunborn break
Lovely hotel ,nice location,friendly staff beautiful atmosphere.but sausages were horrendous
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Amara em 11 de dez. de 2023
Dear Alistair,thank you for leaving a post stay review following your recent experience at Sunborn London.We are glad you enjoyed your stay so much and received great service.Your comments about the sausages at breakfast will be addressed to the relevant department.Thank you for having chosen Sunborn London and we are looking very much forward to welcoming you back in a not too distant future.SincerelyAmara FouadeAssistant Front of House managerSunborn London Hotel

10/10 - Excelente

Catherine

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Amara em 11 de dez. de 2023
Dear Catherine,We are thrilled by your amazing feedback - thank you for rating us following your stay at Sunborn London! Its been a great pleasure being host during your time in London and we are looking forward to welcome you back in the near future.Best regardsAmara FouadeAssistant Front of House managerSunborn London Hotel

10/10 - Excelente

Mark

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Fab location
What a great venue! Right next to the exhibition centre where I was working. Rooms are a decent size Only slight downside was the bar, which struggled to keep up with the early evening rush
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Amara em 11 de dez. de 2023
Dear Mark,Please accept our sincerest and gracious thanks for this review following your recent stay. We are delighted that you enjoyed your stay and that you received great service.Please return soon!SincerelyAmara FouadeAssistant Front of House managerSunborn London Hotel

10/10 - Excelente

Tracy

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Quiet ,peaceful and beautiful
Great one night stay at a quieter location of London. Lovely rooms, bar, lounge and great breakfast. Would have been nice to have been served coffee/tea at breakfast rather than self serve, but other than that everything was great.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Amara em 11 de dez. de 2023
Dear Tracy,Thank you very much for taking the time to tell us about your recent experience at Sunborn London. Our entire team is looking forward to welcoming you back for another unforgettable stay soon. SincerelyAmara FouadeAssistant Front of House managerSunborn London Hotel

10/10 - Excelente

Steven

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I cant fault this place. The service, the staff were top class. Breakfast was great, room was fantastic and great river view. Absolutely loved it.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Amara Fouade em 5 de dez. de 2023
Dear Steven,We are thrilled by your amazing feedback - thank you for sharing your thoughts! Its been a great pleasure being host during your time in Sunborn London and we are looking forward to welcome you back in the near future.Best regardsFront of House

10/10 - Excelente

Michelle

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Amara Fouade em 5 de dez. de 2023
Dear Michelle,We appreciate your feedback following your recent stay at Sunborn London.We are looking forward to meeting you soon.Front of House

8/10 - Boa

bradley

Hospedou-se por 1 diária em nov. de 2023
Resposta de Amara em 19 de dez. de 2023
Dear Bradley,We wanted to extend a heartfelt thank you for taking the time to share your experience and leave a review about your recent stay at our hotel. Your feedback means a lot to us!

10/10 - Excelente

Geoffrey

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Amara Fouade em 26 de nov. de 2023
Thank you for taking the time to post your most recent experience at Sunborn London.Your feedback means a lot to us!

8/10 - Boa

Rosemarie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Amara Fouade em 26 de nov. de 2023
Please accept our sincerest and gracious thanks for this review following your recent stay. We are delighted that you enjoyed your stay and that you received great service.Please return soon!Sincerely,

8/10 - Boa

Jeremy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
When is a boat....
Great hotel on a boat but...it doesnt really feel like a boat. No complaint just an observation
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Amara Fouade em 26 de nov. de 2023
Dear Jeremy,We wanted to extend a heartfelt thank you for taking the time to share your experience and leave a review about your recent stay at our hotel. Your feedback means a lot to us!

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Below par customer service.
Room not ready at check in time (3pm) Plug sockets in room didn’t work. After numerous complaints verbally and in writing no acceptable response came. Won’t recommend or stay here again.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Amara Fouade em 26 de nov. de 2023
thank you for your feedback on your recent visit to Sunborn London. We are thankful for your comments and will share it with the relevant departments.Best regards

10/10 - Excelente

Monika

Hospedou-se por 1 diária em nov. de 2023
Resposta de Amara Fouade em 26 de nov. de 2023
Dear Monika,Thank you very much for taking the time to tell us about your recent experience at Sunborn London. Our entire team is looking forward to welcoming you back for another unforgettable stay soon. SincerelyAssistant Front of House managerSunborn London Hotel

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Did enjoy but with a few issues.
I took my sister here for her 50th birthday treat. We had a nice time. I was a bit disappointed that we didn’t get the twin room I asked for. I was told we could have that when I emailed to ask. The room was very clean but very hot and the air con didn’t work so they bought us 2 fans up which did really help. Also had to ask for more towels as was only left one. The staff were lovely and very helpful.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Amara Fouade em 15 de nov. de 2023
Dear Guest,Warm greetings from Sunborn London!Firstly, I would like to express my sincerest appreciation to you for having chosen Sunborn London For your sister's 50th birthday. We are delighted to read that your overall stay with us was enjoyable.However, I took note of the challenge you encountered with your room (temperature, bed layout). While I do sincerely apologize for the inconvenience caused, your constructive comments will certainly motivate us to find solutions in a timely manner.Thank you once again for sharing your constructive comments with us and for choosing to stay at Sunborn London. My colleagues and I look forward to welcoming you back again in the futureAssistant Front of House managerSunborn London Hotel