Dear Denise,Thank you very much for taking the time to review us.We are so happy to see that you had such a great experience while staying with us.We look forward to welcoming you back soon!Warm regards,

Dear Elizabeth,Thank you for your highest score on your recent stay with us. We really appreciate that.Thank you again.Warm Regards,Eugenia Reception Team

Dear Roberto, Thank you for taking the time to give us feedback, we truly appreciate it. We are delighted to hear you enjoyed your stay with us, especially due to our central location in Covent Garden. We will be looking forward to welcoming you back soon! Warm Regards, Micael Araujo Head Lobby Host

Dear Percival, Thank you so much for your amazing feedback, we are looking forward to welcoming you back! Warm Regards, Fabiana Polito Front Office Manager

Dear Ana Lucia, Thank you so much for rating us and for your lovely feedback. Kind regards, Guest Relations

Dear Mr. Jose, Thank you so much for rating us and for your lovely feedback. Kind regards, Guest Relations

Dear Mr. Robert, Thank you so much for rating us and for your lovely feedback. We hope to see you soon again in our hotel. Kind regards, Guest Relations

Dear Guest, Thank you for rating us and for your lovely feedback. We hope to see you soon again in our hotel. Kind regards, Guest Relations

Dear Ms. Thereza, Thank you for rating us and for your lovely feedback. We hope to see you soon again in our hotel. Kind regards, Guest Relations

Dear Guest, Thank you so much for your fantastic rating and feedback. We hope to see you again soon at Mercer Street Hotel. Best Regards, Guest Relations

Dear Guest, Thank you for rating us. We hope that your stay will be better next time you come back. Regards, Guest Relations

Thank you for your wonderful review! :)

Dear Mike, Thank you for your honest feedback regarding your recent stay at our hotel. We are glad to hear that you appreciated our central location which allows you easy and modern convenient access to some of the Capital's most popular attractions. Again thank you for your feedback about our staff being very impeccable. We at Mercer Street strive to provide a friendly and excellent service in a clean and modern environment.Once again thank you for taking the time to share your review with us - it is highly valued here at our hotel !Warm regards,Eugenia CravidReception Team

Dear Kevin, Thank you for your honest feedback regarding your recent stay at our hotel. We are delight to hear that you found the corner suite on the 7th floor to be comfortable. We at Mercer Street strive to provide a friendly and excellent service in a clean and modern environment.We apologise for that inconvenience due to the hot water and the broken thermostat control. Once again thank you for taking the time to share your review with us - it is highly valued here at our hotel !Warm regards,Eugenia CravidReception Team

Dear Masooda, Thank you for your feedback regarding your recent stay at our hotel. We are delight to hear that you found our staff to be very friendly and knowledgeable especially Ed.We at Mercer Street strive to provide a friendly and excellent service in a clean and modern environment.Once again thank you for taking the time to share your review with us - it is highly valued here at our hotel !Warm regards,Eugenia CravidReception Team

Dear Eren, Thank you for your honest feedback regarding your recent stay at our hotel. We are glad to hear that you appreciate our central location which allows you easy and modern convenient access to some of the Capital's most popular attractions. We understand that some of our room may be quite smaller and we are sorry to hear that on the time you visited us we where not able to provide a bigger room. We hope that despite this negative feedback, you had a pleasant trip overall and thank you again for sharing your review with us. Warm regards,Eugenia CravidReception Team

Dear Jason,Thank you for your review and for taking the time to share on your recent stay with us. We are glad to hear that you found our location to be great which allows you easy and convenient access to some of the Capital's most popular attractions, such as the London Eye and others. We understand that our rooms may not have been quite up to expectation on this occasion and would love the opportunity to make it up to you on a future stay or provide another resolution to ensure we regain your trust in us. Once again we thank you for taking the time to leave us your review.Warm regards,Eugenia CravidReception Team

Dear Robby,Thank you for your rating us on your last stay. We hope you had a great stay with us.Warm Regards,EugeniaReception Team

Dear Janet, hank you for your honest feedback regarding your recent stay at our hotel. We are glad to hear that you appreciate our central location which allows you easy and modern convenient access to some of the Capital's most popular attractions. We also appreciate your feedback about our bathroom being spacious and lovely. We at Mercer Street strive to provide a friendly and excellent service in a clean and modern environment.Once again thank you for taking the time to share your review with us - it is highly valued here at our hotel !Warm regards,EugeniaReception team

Dear Jeremy.I'm sorry to hear about your frustrating experience. It sounds like the situation wasn't handled well by the hotel staff. It can be really frustrating when things like this happen, especially when you're looking forward to a smooth check-in process.If you haven't already, you might consider reaching out to Expedia's customer support to let them know about the issue. They may be able to assist you with any follow-up or compensation. Sometimes sharing feedback directly with the hotel management can also be helpful in improving their services in the future.I hope the rest of your stay goes more smoothly. If there's anything else you need help with, feel free to let me know.Warm regards

Deat Joyce, Thank you for your positive review! We're delighted to hear that you found our location convenient and close to popular tourist spots and train stations. We strive to provide our guests with a comfortable and enjoyable stay, and we're glad you appreciated the Nespresso machine, bathrobes, and slippers. We hope to welcome you back for another great experience soon!Warm Regards,

Dear Marc,We're delighted to hear that you enjoyed your stay at Seven Dials! Thank you for sharing your experience. We hope to welcome you back again soon!

Dear Gurdeep,Your words about your recent stay with us are truly gratifying. It's wonderful to know that the location and service made your experience memorable. Our location in the heart of Covent Garden's Seven Dials indeed provides an enchanting backdrop for our guests.We eagerly await your return and the opportunity to serve you once again.Warm regards,Reception Team

Dear Mark,We are delighted to hear that your stay was a memorable one, particularly for your daughter's special day. Our reception team takes pride in their role and it's wonderful to know their efforts were appreciated. We're also pleased to hear the room met your expectations.Visit us again soon for another extraordinary experience!Warm regards,Reception Team

Dear Pasquale,It is encouraging to read your positive remarks about our central location and the professional service from our staff. Your desire to have stayed longer is the highest compliment!Indeed, the proximity to London's iconic attractions, shopping destinations, dining options, and the charm of Seven Dials enriches the stay of our guests. The advantageous transport links, including nearby tube and train stations, make exploration easier.We hope your next visit comes soon and that you will have the opportunity to stay longer. Warm regards,Reception Team

Dear Shoichiro,Your kind words are truly appreciated. It brings us immense joy to know that our varied breakfast selection played a part in making your day a delightful one. We're also delighted to hear your recognition of our staff's kindness, as their dedicated service is an integral part of our hotel's philosophy.Warm regards,Reception Team

Dear Runa,Delighted to hear that our location added to your positive experience. In the heart of Seven Dials, Covent Garden, our hotel truly offers a unique charm with the capital's popular attractions, shopping, dining, and theaters all within walking distance. We hope you had the opportunity to explore them all.Warm regards,Reception Team

Dear Amanda,Your feedback is valuable and we regret to hear that your experience did not meet your expectations. Our hotel strives to provide a comfortable stay and it's unfortunate that your room did not fulfill that. While we do offer different room sizes and services to cater to various preferences, we understand the importance of having personal space. Eugenia CravidReception Team

Dear Robert,Your feedback is valuable and we regret to hear that your experience did not meet your expectations. Our hotel strives to provide a comfortable stay and it's unfortunate that your room did not fulfill that. While we do offer different services to cater to various preferences, we understand the importance of having personal space. Warm regards,Eugenia CravidReception Team

Dear David,Your feedback is highly appreciated. It is delightful to hear that you found our location convenient for accessing central London's popular attractions. Our hotel indeed has a prime location with several attractions and shopping areas nearby.We're also glad to know that you found our staff helpful. However, we regret any inconveniences you may have experienced. We always aspire to provide the best service to our guests.We look forward to welcoming you back for another pleasant stay in the heart of London.Warm regards,Reception Team

Dear Hashem,Your positive remarks about our standards are certainly appreciated. We strive to provide an exceptional experience for all our guests, and your comments help us in that endeavor. We note your observations about our solo room and we value this feedback. Warm regards,Reception Team

Dear Lisa,It's delightful to hear that you enjoyed the convenience of our location in the heart of Covent Garden, nestled amongst charming old streets. We're thrilled you found our staff friendly and helpful, particularly during the late hours. It's also great to know that you found the room setup accommodating for your party of three.We hope to welcome you back in the near future for another wonderful stay.Warm regards,Reception Team

Dear Loise,Your kind words are greatly appreciated. We are delighted to hear that you found our staff to be welcoming and our location convenient. Our aim is to always provide a comfortable and enjoyable experience for our guests, allowing them to fully explore the beauty of London, from the London Eye to Buckingham Palace and the bustling shops of Oxford Street.We look forward to welcoming you back on your next visit.Warm regards,Reception Team

Dear Rudolf,We regret the inconvenience caused during your stay. It's disappointing to hear about the confusion regarding your room allocation. We strive to ensure our guests have a smooth and comfortable experience, and apologies if we missed the mark on this occasion.It's encouraging to note that our hotel manager was able to provide some compensation for the discomfort. We hope this gesture reflects our commitment to guest satisfaction.We value your feedback and look forward to hosting you again in the future, aiming for a flawless stay.Warm regards,Reception Team

Dear R,Thank you for taking the time to leave us your rate about your stay. we understand that our rooms and price may have not been quite to your expectation on this occasion and we apologise for that. We would love the opportunity to make it up to you on the future stay. Warm regards,Eugenia CravidReception Team

Dear Qian,Thank you for taking a time to highly rate us on your last stay.Your positive feedback about our location is greatly appreciated and we hope that it contributed to making your stay memorable. We look forward to the pleasure of welcoming you back in the future for another great stay.Warm regards,Eugenia CravidReception Team We hope to have the pleasure of welcoming you back in the near future.Warm regards,Reception Team

Dear Guest,Your commendation of our excellent staff is truly appreciated. We are delighted to hear that you found them to go above and beyond in providing exceptional service. Our team is indeed very committed to ensuring our guests feel comfortable and well-cared for.Nonetheless, we were sorry to read about the issues you experienced with the thermostat and the bed in your room. It is our aim to ensure every guest enjoys a seamless stay, and we regret that your experience was not entirely up to your expectations. While we strive to maintain the charm and size of our rooms in keeping with the architectural style of London, we understand that this might not always align with individual preferences.We hope that despite these minor issues, your overall stay was a pleasant one. We hope to welcome you back, and deliver an even better experience on your next visit.Warm regards,Eugenia CravidReception Team

Dear Ken, Thank you very much for taking a time to rate your recent stay at our hotel. We really appreciate that !Warm regards,Eugenia CravidThe Reception Team

Dear Sinea, Thank you very much for taking a time to rate your recent stay at our hotel. We really appreciate that !Warm regards,Eugenia CravidReception Team

Dear Debbie,Your review of your recent stay with us is greatly appreciated. It is through feedback such as yours that we are able to monitor and improve the quality of our services.We are glad to hear that you found our hotel to be clean and comfortable. Maintaining a high standard of hygiene and providing a comfortable setting for our guests is a top priority for us.We regret to hear about the challenges you encountered concerning the service at the reception and the mix-up with your order in the lounge. Please be assured that we strive to provide prompt and efficient service to all our guests and we are sorry to hear that this was not reflected during your visit.Regarding the room size and layout, we understand that the right side of the bed was difficult to access due to the angled walls. We do have a variety of room types and sizes available and we would be more than happy to assist in choosing a more suitable room for your comfort on your next visit. We also take note of your preference for ordinary coffee sachets and the condition of bed linen. We understand that details such as these can impact your overall experience, and we appreciate your bringing them to our attention. Your feedback is invaluable to us as it helps us understand where we need to focus our efforts to improve. We hope that despite the issues you encountered, you will give us another opportunity to serve you better in the future.Warm regards,Micael AraujoReception Team Leader

Dear Joanne,We are encouraged to hear that your overall experience at our hotel was good. Your feedback is instrumental in our ongoing commitment to create a wonderful stay for all our guests, and we are glad you've given us the opportunity to serve you.Once again, we appreciate your feedback and look forward to welcoming you back to our hotel in the near future.Warm regards,Micael AraujoReception Team Leader

Dear Clare,It's truly heartwarming to read your kind words about our hotel and staff. Your comments about our excellent location and welcoming team are greatly appreciated. We feel fortunate to be situated in the heart of Covent Garden's charming Seven Dials.Our team strives to create a welcoming and comfortable atmosphere for every guest. Knowing that you found our staff to be warm and hospitable brings us joy as it is an essential part of our hotel's philosophy.We hope to have the pleasure of welcoming you back soon and providing you with another memorable experience.Warm regards,Eugenia CravidReception Team

Dear Dani,It's truly heartening to read about your delightful experience at our hotel. Your kind words about our staff and the cleanliness and size of our rooms are greatly appreciated.It's also wonderful to hear that our location added to the enjoyment of your stay. Situated in the picturesque heart of Seven Dials, we are indeed fortunate to be surrounded by some of the city’s most charming old streets and Covent Garden's vibrant dining scene. Thank you again for staying at our hotel. We look forward to welcoming you back on your next visit to the city.Warm regards,Eugenia CravidReception Team

Dear Stephen,It's wonderful to hear that you and your family had an enjoyable stay with us. We're pleased to know that you found our rooms to your liking and our staff helpful throughout your stay. It's always heartening to hear such positive feedback about our team's commitment to service.We understand that your check-in experience didn't meet your expectations, and we sincerely apologize for any inconvenience caused. Rest assured, we constantly strive to streamline our procedures to provide a seamless start to our guests' stay.We're delighted to know you enjoyed our breakfast. It's carefully crafted to cater to wide-ranging tastes, from the health-conscious to those who enjoy a hearty start to their day. We take pride in offering fresh fruits, yogurt, granola, and superfoods, alongside cooked options, French toast, eggs Benedict, and a variety of pastries.It's also lovely to hear your recommendation. We aim to provide an exceptional stay for all our guests, and your encouraging feedback motivates us to continue doing so. For future reference, we also offer understated yet stylish meeting and event spaces for up to 60 guests which could be useful for family events.We look forward to welcoming you back soon.Warm regards,Reception Team

Dear Clive,Your feedback is valuable and we regret to hear that your experience did not meet your expectations. Our hotel strives to provide a comfortable stay and it's unfortunate that your room did not fulfill that. While we do offer different room sizes and services to cater to various preferences, we understand the importance of having personal space. Warm regards,Eugenia CravidReception Team

Dear Monica, It's wonderful to hear that you found our location to be great and our staff to be super friendly. Your positive remarks truly mean a lot to us. Being nestled in the heart of Seven Dials, we are indeed privileged to be surrounded by some of Covent Garden's most charming old streets. It's a wonderful area to explore and we're pleased that you found our location advantageous for your stay. We're also delighted to learn that you loved the VIP Access upgrade. We always strive to offer the best to our esteemed guests and it's rewarding to know that you enjoyed the extra privileges that come with it.We hope you will consider us again for your future visits to London. Warm regards,Eugenia cravidReception Team

Dear Sarah,Your feedback is valuable and we regret to hear that your experience did not meet your expectations. Our hotel strives to provide a comfortable stay and it's unfortunate that your room did not fulfill that. While we do offer different room sizes and services to cater to various preferences, we understand the importance of having personal space. Warm regards,Eugenia CravidReception Team

Dear Kevin,Thank you very much for the high rating regarding your recent stay at our hotel. We really appreciate that.Thank you again for taking a time to leave your rating.Warm Regards,Eugenia CraivdThe Reception Team

Dear Gillian,Thank you for taking the time to share your wonderful experience with us! We are so delighted to hear that you enjoyed your stay here and found our hotel clean, comfortable and conveniently located. We are proud to be surrounded by some of the city’s most charming old streets in Seven Dials – Covent Garden – allowing our guests easy access to all of London's popular attractions like The London Eye or Buckingham Palace. Shopping on Oxford Street, dining in Covent Garden and visiting West End theatres are also just a few steps away. Our team puts a lot of effort into making sure that guests receive the best possible service and we are thrilled that you felt the same. To make sure everyone starts their days off right, we offer a selection of delicious options at breakfast. Thank you again for your kind words – we look forward to welcoming you back soon!Warm regards,Eugenia CravidReception Team