Recepção

Avaliações de Radisson Blu Hampshire Hotel, London

5 out of 5
Radisson Blu Hampshire Hotel, London
31-36 Leicester Square, London, England

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 669 de 1002 avaliações" "
Nota 8 - Boa. 212 de 1002 avaliações" "
Nota 6 - Ok. 69 de 1002 avaliações" "
Nota 4 - Insatisfatória. 26 de 1002 avaliações" "
Nota 2 - Terrível. 26 de 1002 avaliações" "

9,2/10

Limpeza

9,4/10

Serviço e funcionários

8,8/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Maria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel próximo aos shows e quarteirão movimentado!
Hotel localizado muito próximo aos teatros, Piccadilly, Convent Garden e Trafalgar Square. Minha sugestão é que tem uma barra de segurança dentro do box !
Hospedou-se por 4 diárias em jul. de 2022
Resposta de The Management Team Hampshire Hotel em 19 de jul. de 2022
Dear Maria, Thank you very much to take the time and leaving for us your feedback. We are delighted to hear that Leicester Square Hotel location was convenient for you and all of your plans. Thank you for sharing your experience. We wish you all the best and we are looking forward to see you again hopefully soon at the Hampshire Hotel. Warm Regards,

10/10 - Excelente

Walter

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 7 diárias em jun. de 2022
Resposta de The Management Team Hampshire Hotel em 5 de jul. de 2022
Dear Walter, Thank you very much to take the time and leaving for us such a good score. We wish you all the best and we are looking forward to welcoming you very soon at the Hampshire Hotel. Warm Regards,

10/10 - Excelente

Antero

Hospedou-se por 4 diárias em mai. de 2022
Resposta de Reception Management Team em 25 de mai. de 2022
Dear Antero , Thank you for taking the time to review your stay with us here at The Hampshire and we are delighted to see your score . We look forward to welcoming you back in the future and appreciate the time taken to review your stay with us . Kind Regards , Reception Management Team

10/10 - Excelente

Daniel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Cama pequena
Hospedou-se por 1 diária em mar. de 2019

10/10 - Excelente

Bruna

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing
The place you could possible stay
Hospedou-se por 1 diária em fev. de 2019

10/10 - Excelente

Ana Beatriz

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Confortável com design
Recepção ótima, localização excelente, café da manhã gostoso e charmoso !
Hospedou-se por 1 diária em set. de 2018

10/10 - Excelente

David

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Service was excellent; treated us on our special anniversary too. Really first class breakfast
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Clifford, Signal Mountain

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a GREAT location and it is an historic hotel. It has a feel of an older British hotel with modern conviences. We attended theater and found some great places to eat. I haven't stayed there in 30 years and I still love it. If you want a new, shiny hotel, it's not for you. A tip. Tell drivers to drop off and pick up at St. Martin's Lane and Orange Street and pull into St. Martin's. The hotel entrance is just a few steps away. Street in front of the hotel is pedestrian only. Also booked an Uber to LHR in advance. Great driver and only 60 GBP with tip. Very good service and price.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de The Hampshire Management Team em 19 de mai. de 2024
Dear Clifford,Thank you for your lovely review and for rating us 5 out of 5. We are delighted to hear that you enjoyed your stay and appreciated the unique blend of historic charm and modern conveniences at our hotel. We are also pleased to hear that you found our location convenient for attending the theatre and dining.Your tip for other guests about the drop-off and pick-up location is much appreciated. We're glad that your travel arrangements went smoothly.We hope to welcome you back to our hotel in the near future for another wonderful stay.Kind Regards,The Hampshire Management Team

10/10 - Excelente

Michael, Matthews

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Hampshire Front Office em 15 de mai. de 2024
Dear Michael, We are thrilled to hear that you enjoyed our location. It's always rewarding to know our guests are having a pleasant experience. We look forward to welcoming you back in the future.Kind Regards,The Hampshire Management Team

8/10 - Boa

JOSE

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel staff was very friendly and helpful. The lobby, bar and restaurant areas were modern and inviting. We had the best dinner of the trip in the hotel restaurant. However, the room was old and outdated.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de The Hampshire Management Team em 9 de mai. de 2024
Dear Jose,Thank you for taking the time to review our hotel. We're thrilled to hear that you found our staff friendly and helpful, and that our modern and inviting common areas impressed you. It's wonderful to know that you had a great dining experience at our restaurant.We regret, however, that the room didn't meet your expectations due to its outdated decor. We appreciate your feedback as it is of utmost importance for us to improve and provide a better experience for our guests.We hope to have the pleasure of welcoming you back in the future and providing an even better stay.Kind Regards, The Hampshire Management Team

10/10 - Excelente

joe

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
The staff is excellent, go above and beyond normal expectation
Hospedou-se por 3 diárias em mai. de 2024
Resposta de The Hampshire Management Team em 9 de mai. de 2024
Dear Joe,Thank you for the wonderful review and the perfect rating! We're thrilled to hear that our staff exceeded your expectations and made your experience memorable. Your kind words truly inspire us to continue delivering outstanding service. We look forward to welcoming you back to our hotel in the future.Kind Regards,The Hampshire Management Team

10/10 - Excelente

ROBIN

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location and staff were so friendly and helpful
Hospedou-se por 1 diária em mai. de 2024
Resposta de The Hampshire Team em 6 de mai. de 2024
Dear Robin,Thank you for your delightful review. We are pleased to hear that our strategic location and friendly staff contributed to making your stay a pleasant one. Your kind words are greatly appreciated and we look forward to welcoming you back in the future.Kind Regards,The Hampshire Team

10/10 - Excelente

Karen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was beautiful & well maintained. The staff in every area couldn’t have been more friendly or helpful. The only area we would question is the restaurant. The food was excellent but we made the hotel our base & stayed for 2 weeks. We could not eat spicy Mexican and Peruvian tapas for that long.
Hospedou-se por 14 diárias em abr. de 2024
Resposta de The Hampshire Management Team em 1 de mai. de 2024
Dear Karen,We are thrilled to hear that you enjoyed your stay at our hotel, and that you found our property beautiful and well-maintained. Our staff strives to deliver the best service possible, and your kind words will surely motivate them to continue doing so.We appreciate your feedback on our restaurant. We strive to cater to a wide range of culinary preferences and are delighted to know that you enjoyed the quality of our food.We look forward to having you with us again for another memorable stay.Kind Regards,The Hampshire Management Team

10/10 - Excelente

Alina, Staten island

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Hampshire Front Office em 20 de mai. de 2024
Dear Alina,We are delighted to see your perfect rating. It's wonderful to hear that your stay with us was a great one. We appreciate your feedback and look forward to welcoming you back to our hotel in the future.Kind Regards,The Hampshire Management Team

10/10 - Excelente

Robert, Maple Ridge

Viagem a dois
Pontos positivos: Limpeza e comodidades
1st time in London Loved it
Hospedou-se por 4 diárias em abr. de 2024
Resposta de The Hampshire Team em 27 de abr. de 2024
Dear Robert,We are thrilled to hear that your first visit to London was a memorable one and that our hotel contributed to your positive experience. Thank you for rating us a perfect 5. We look forward to welcoming you back to the Hampshire Hotel on your next visit.Kind Regards,The Hampshire Management Team

10/10 - Excelente

Karla

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfecto
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Reception Management Team em 26 de abr. de 2024
Dear Karla,Thank you for your succinct yet high-praising review of our hotel. We are truly delighted to know that your experience with us was a perfect 5 out of 5! We aim to provide exceptional service and it seems we hit the mark during your stay. Looking forward to welcoming you back for another stay soon.Best Regards,The Hampshire Team

6/10 - Ok

mohamed

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The property in a very good location but my suite was very bad no outlets working the air conditioner and heat is not working and they send me a portable heater and to charge my phones I need to charge it through the tv USP
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Reception Management Team em 24 de abr. de 2024
Dear Mr Mohamed , We appreciate your valuable feedback regarding your recent stay at our property. We're glad that you found our location to be favorable, as we strive to offer our guests the convenience of being in close proximity to central London's attractions.However, we deeply regret to hear about the issues you experienced with your suite. It's disappointing to learn that you encountered difficulties with the electrical outlets and the air conditioning system. We sincerely apologise for any inconvenience caused and understand how this could affect the comfort of your stay.We assure you that your feedback has been taken seriously and it will be used to review and rectify the areas you highlighted. While we do everything in our power to ensure our guests have an enjoyable stay, we do understand that there are areas where we can still improve.Once again, we appreciate your feedback and hope that you will give us another opportunity to better serve you in the future.Kind Regards,The Hampshire Management Team

10/10 - Excelente

Quynh

Pontos positivos: Limpeza
Hospedou-se por 8 diárias em mar. de 2024
Resposta de RP em 19 de abr. de 2024
Thank you so much for your feedback we value this.

10/10 - Excelente

Randall, Buda

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great barstaff and pisco sours!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de The Reception Team em 16 de abr. de 2024
We are delighted to receive your positive feedback, Christina! We are pleased that you appreciated our excellent location and the exceptional service provided by our friendly staff. Your 5-star review is greatly appreciated! Thank you for your kind words.

8/10 - Boa

Neelam

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hampshire Front Office em 17 de abr. de 2024
Dear Neelam,Thank you for taking the time to rate your stay at our hotel. We are glad to know that you had an overall positive experience. We remain committed to providing a superior experience to our guests and we hope to welcome you back soon for an even better stay. Kind Regards, The Hampshire Management Team

10/10 - Excelente

jalkesh

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location
Hospedou-se por 1 diária em abr. de 2024
Resposta de The Hampshire Team em 15 de abr. de 2024
Dear Jalkesh,Thank you for your review. We are glad that you appreciated our first-class location, which is truly one of the best features of our hotel. Being in the heart of Leicester Square, we are surrounded by the city's vibrant life and iconic landmarks, providing our guests with easy access to it. We look forward to the pleasure of welcoming you back.Sincerely yours,Hampshire Management Team

10/10 - Excelente

Naomi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Noisey in the morning
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hampshire Front Office em 13 de abr. de 2024
Dear Naomi,Thank you for sharing your review. We regret to hear about the noise disturbance you experienced in the morning. Your comfort is our utmost priority, and we sincerely apologise for any inconvenience caused. We hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay in the future.Kind Regards,The Hampshire Management Team

10/10 - Excelente

Alan, Fulshear

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing hotel!!! We prepaid Breakfast and it was worth it; great spread to start the day. Location is perfect, walkable to three tube stations. China town was a 5 min walk. I think this hotel is top notch. One thing, Lecister square is blocked from driving; however, it’s literally a 2 min walk from a car drop off to the hotel entrance. All around, Wonderful Hotel
Hospedou-se por 2 diárias em abr. de 2024
Resposta de RP em 10 de abr. de 2024
Dear Alan,It is always a pleasure to know that our guests have enjoyed their time with us.Your positive experience is at the heart of what we strive for every day. It is our priority to ensure that all our guests feel comfortable, relaxed, and well-taken care of during their stay.We hope to have the opportunity to welcome you back in the near future for another enjoyable visit.Best Regards,Reception Management Team

8/10 - Boa

Camilla

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Reception Management Team em 24 de abr. de 2024
Dear Camilla , Thank you for taking the time to rate your stay with us. We're glad that you had a positive experience and we hope to welcome you back in the future for an even better one. Best Regards,Reception Management Team

6/10 - Ok

Jessica

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Reception Management Team em 24 de abr. de 2024
Dear Guest,Thank you for taking the time to rate your stay at our hotel. While we appreciate your rating, we are committed to providing a 5-star experience to all our guests. If there are any areas where you feel we could have improved, we would greatly appreciate your feedback. We hope to have the opportunity to welcome you back and provide an improved experience in the future.Kind Regards,The Hampshire Management Team

10/10 - Excelente

Amine

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay!
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Hampshire Front Office em 31 de mar. de 2024
Dear Amine,We are delighted to hear that you had a great stay at our hotel. It is always a pleasure to know that our guests have enjoyed their time with us. Your positive experience is at the heart of what we strive for every day. It is our priority to ensure that all our guests feel comfortable, relaxed, and well-taken care of during their stay. We hope to have the opportunity to welcome you back in the near future for another enjoyable visit. Best Regards, Reception Management Team

10/10 - Excelente

Masanori

Hospedou-se por 4 diárias em mar. de 2024
Resposta de The Hampshire Management Team em 18 de abr. de 2024
Dear Masanori,Thank you for sharing your experience at our Radisson Blu Hampshire Hotel. We're delighted to know that you thoroughly enjoy your stay with us.We are very much looking forward to welcome you back in a near future.Kind Regards

10/10 - Excelente

LISA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect location, could walk to everything. Rooms are very clean.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hampshire Front Office em 29 de mar. de 2024
Dear Lisa,We are delighted to hear that you found our location to be perfect for your stay. It's wonderful to know that you could easily explore the city and reach the numerous attractions that London has to offer. We believe our hotel provides an ideal base for both leisure and business travellers. Your comments about the cleanliness of our rooms are also greatly appreciated. Ensuring a clean and comfortable environment for our guests is a priority for us, and it's pleasing to hear that this aspect of your stay met your expectations.Please know that your positive feedback is a source of motivation for our team as we strive to consistently deliver high-quality services to all our guests.We look forward to the opportunity of welcoming you back in the near future.Best Regards, Reception Management Team

8/10 - Boa

Carolyn

Hospedou-se por 4 diárias em mar. de 2024
Resposta de Hampshire Front Office em 17 de abr. de 2024
Dear all,Thank you for taking the time to rate your stay at our hotel. We are glad to know that you had an overall positive experience. We remain committed to providing a superior experience to our guests and we hope to welcome you back soon for an even better stay. Kind Regards, The Hampshire Management Team

8/10 - Boa

Shirley

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Cheeky weekend trip to see a show - spotless room (if starting to look a bit dated). Internal corridors a maze - trail of crumbs required to find the lift again! Restaurant was busy and staffing was a bit lacking for a Saturday night; that said, those on duty were working their behinds off! Dinner in house was a bit disappointing, tapas style tiny portions not really enough to sustain. Drinks prices extortionate (it is central London, so rip off prices are to be expected). Breakfast buffet was plentiful and well presented - prebook breakfast though - at £29pp on spec, it’s pricy, prebooked is £21.50pp
Hospedou-se por 1 diária em mar. de 2024
Resposta de Reception Management Team em 25 de mar. de 2024
Dear Miss Shirley , It is gratifying to hear that you enjoyed your weekend trip whilst staying with us. We're pleased to know that you found our rooms spotless, although you felt they could use a bit of an update. We are always looking for ways to enhance our guest's experience and will take note of your comments. Our location in the heart of theatreland, surrounded by almost 40 of London’s best theatres, and on Leicester Square, indeed makes our corridors seem like a maze. We are sorry if this caused any confusion and rest assured, we are keen to ensure that all our guests can navigate our premises with ease.We understand that your dining experience did not meet your expectations, and we apologise for any inconvenience caused. Our restaurant staff are committed to providing the best service possible, and we are sorry to hear that you found the staffing to be insufficient. Every piece of feedback we receive is invaluable in helping us improve. We're glad to hear that you found our breakfast buffet plentiful and well-presented. Our goal is to set our guests up for the day with a selection of fresh fruits, granola, yogurt and superfoods, as well as hearty cooked options, French toast, eggs Benedict, delicious pastries and more. Your comments regarding the pricing are appreciated and will be taken into consideration.Once again, thank you for choosing to stay with us. We value your feedback and hope to have the opportunity to welcome you back in the near future.Best Regards, Reception Management Team

10/10 - Excelente

Juliana

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent place to stay in London! The staff is absolutely amazing, the breakfast is very good and highly recommended. The room is very comfortable and the bed/pillows are really good! The location of the hotel is hard to beat! Close to main attractions, easy to walk around, full of restaurants and very safe! Again, highly recommended hotel! I would definitely stay there again!!
Resposta de Reception Management Team em 18 de mar. de 2024
Dear Juliana , We are delighted to hear that you had a fantastic stay with us! Your kind words about our staff, breakfast, and comfortable rooms truly warm our hearts. We strive to ensure our guests have a memorable and exceptional experience, and it's encouraging to know we achieved this during your visit.Your mention of our unbeatable location brings a smile to our faces. Being situated in the heart of London’s iconic Leicester Square, we are proud to be a gateway for our guests to explore London’s most popular sights. It's wonderful to know that you found our location convenient for your travels, and we hope it enriched your London experience.We are particularly pleased that you found the neighborhood safe and full of great dining options. Indeed, our location offers the perfect blend of tranquility and vibrancy, allowing you to enjoy London's iconic attractions and culinary delights at your leisure.Your high recommendation and eagerness to return are the highest compliments we could hope for. We are thrilled to know that we left such a positive impression and we eagerly await the opportunity to welcome you back to our boutique hotel in the future.Best Regards,Reception Management Team

10/10 - Excelente

Sarah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect from start to finish, will definitely stay again!
Hospedou-se por 1 diária em mar. de 2024
Resposta de RP em 9 de mar. de 2024
Dear Sarah,Your review warms our hearts! It is delightful to hear that your stay with us was perfect from start to finish and you are considering a return visit.In your next visit, do remember to take advantage of our modern mirrored gym. Open 24 hours a day, it is equipped with cardio machines and a free weights area, tailored to keep you fit and energized.Moreover, we're glad to mention our Leicester Square Kitchen. This vibrant restaurant is known for its exquisite Mexican and Peruvian small plate dining. It's open for lunch, dinner and cocktails and we're hoping you might enjoy a meal there during your next stay.In the event you're traveling for business or planning a special celebration, we offer a range of stunning event spaces. They can accommodate up to 100 guests and include a penthouse with panoramic city views and modern meeting rooms. Lastly, we are indeed privileged to be located in the heart of theatreland, surrounded by nearly 40 of London’s best theatres. This makes us an excellent choice for theatre lovers and those who wish to immerse themselves in London's vibrant cultural scene.We appreciate your kind words and look forward to welcoming you back in the near future.Best Regards, Reception Management Team

10/10 - Excelente

Yuhui, charleston

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved it! Will definitely stay here again. It’s conveniently located. However, the taxi doesn’t come to the door of the hotel. The road is closed for walkers only. There is a short walk down to the end of the street.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de The Hampshire Team em 3 de mar. de 2024
Dear Yuhui,We are thrilled to know that your stay with us was a memorable one and that you appreciated our convenient location. Our central position in the heart of London indeed provides our guests with easy access to the main attractions of the city.We acknowledge your point about the taxi not being able to come right to our doorstep due to the pedestrian area. This measure is in place to maintain the tranquillity of the surroundings and to promote a pedestrian-friendly environment. We understand this can mean a short walk for our guests and we appreciate your understanding in this matter.Your endorsement of our hotel means a lot to us and we look forward to welcoming you back. We hope your next visit will be as enjoyable as the last one and that you will continue to explore the rich cultural offerings that our wonderful location allows.Best Regards, The Hampshire Hotel

8/10 - Boa

HYUNJOO

Hospedou-se por 3 diárias em fev. de 2024
Resposta de The Front Desk em 21 de mar. de 2024
Dear HYUNJOO,Thank you for choosing to stay at Radisson Blu Edwardian Hampshire Hotel during your recent visit to London. We sincerely appreciate your decision to provide feedback on your experience, and we're grateful for the opportunity to address your review.Shopping Experience:We're pleased to hear that you enjoyed the shopping opportunities available in the vicinity of our hotel. Situated in the heart of Leicester Square, our hotel offers convenient access to some of London's most renowned shopping destinations. From luxury boutiques to high-street stores, guests can explore a diverse range of shopping experiences just steps away from our doorstep. We're glad that you found this aspect of your stay enjoyable, and we hope you were able to discover some wonderful treasures during your time with us.Room Service:We apologize if you encountered any issues with our room service during your stay. At Radisson Blu Edwardian Hampshire Hotel, we strive to provide prompt and attentive service to ensure our guests' comfort and satisfaction. Your feedback is invaluable to us, and we will review our room service procedures to identify any areas for improvement. Please rest assured that we take your comments seriously and will take steps to address any shortcomings to enhance the overall guest experience.Restaurant:Thank you for your positive feedback regarding our restaurant. We're delighted to hear that you enjoyed the dining experience at our hotel. Our culinary team is dedicated to offering an exceptional dining experience, with a focus on quality ingredients and innovative flavors. Whether you're indulging in a leisurely breakfast, a delicious lunch, or an exquisite dinner, we aim to exceed your expectations with every meal. Your satisfaction is our priority, and we're thrilled that you found our restaurant to be a highlight of your stay.In conclusion, we sincerely appreciate your feedback and your valuable insights into your experience at Radisson Blu Edwardian Hampshire Hotel. Your comments help us to continually improve and enhance our services for future guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Warm regards,Radisson Blu Edwardian Hampshire Hotel31 - 36 Leicester Square, London WC2H 7LH, United Kingdom

10/10 - Excelente

Jie Qun, arendal

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em fev. de 2024
Resposta de The Front Desk em 21 de mar. de 2024
Dear Jie Qun,Thank you for choosing to stay at Radisson Blu Edwardian Hampshire Hotel during your recent visit to London. We sincerely appreciate your decision to provide feedback on your experience, and we're grateful for the opportunity to address your review.Shopping Experience:We're pleased to hear that you enjoyed the shopping opportunities available in the vicinity of our hotel. Situated in the heart of Leicester Square, our hotel offers convenient access to some of London's most renowned shopping destinations. From luxury boutiques to high-street stores, guests can explore a diverse range of shopping experiences just steps away from our doorstep. We're glad that you found this aspect of your stay enjoyable, and we hope you were able to discover some wonderful treasures during your time with us.Room Service:We apologize if you encountered any issues with our room service during your stay. At Radisson Blu Edwardian Hampshire Hotel, we strive to provide prompt and attentive service to ensure our guests' comfort and satisfaction. Your feedback is invaluable to us, and we will review our room service procedures to identify any areas for improvement. Please rest assured that we take your comments seriously and will take steps to address any shortcomings to enhance the overall guest experience.Restaurant:Thank you for your positive feedback regarding our restaurant. We're delighted to hear that you enjoyed the dining experience at our hotel. Our culinary team is dedicated to offering an exceptional dining experience, with a focus on quality ingredients and innovative flavors. Whether you're indulging in a leisurely breakfast, a delicious lunch, or an exquisite dinner, we aim to exceed your expectations with every meal. Your satisfaction is our priority, and we're thrilled that you found our restaurant to be a highlight of your stay.In conclusion, we sincerely appreciate your feedback and your valuable insights into your experience at Radisson Blu Edwardian Hampshire Hotel. Your comments help us to continually improve and enhance our services for future guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Warm regards,Radisson Blu Edwardian Hampshire Hotel31 - 36 Leicester Square, London WC2H 7LH, United Kingdom

10/10 - Excelente

Klemens

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
A
Hospedou-se por 3 diárias em fev. de 2024
Resposta de The reception Hampshire Hotel em 23 de fev. de 2024
Dear Mr. Klemens,We are truly delighted to hear that your recent stay met your expectations and brought you joy. It is guests like you that make our commitment to service excellence so rewarding.Looking forward to welcome you again in the future.Warm regards,

8/10 - Boa

Cyril

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Suite was roomy, the bed and pillows great. View of Leicester Square was good. Staff friendly.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Hampshire Front Office em 19 de fev. de 2024
Dear Guest,It's heartening to hear such positive remarks about your stay with us. We're pleased to know that you found the suite spacious and comfortable, and that our bedding contributed to your overall satisfaction. We're equally delighted to learn that our team made a good impression on you with their friendliness.The view of Leicester Square you mentioned is one of the unique charms of our location. Being a five-star boutique hotel located right in the heart of London’s iconic theatreland, we aim to offer our guests not just superior accommodation, but also the delight of being close to some of the most popular attractions the capital has to offer.Indeed, our strategic location allows our guests to enjoy the convenience of being within walking distance of renowned landmarks such as the London Eye and Buckingham Palace. For those who enjoy shopping and dining, Oxford Street and Covent Garden are just around the corner. And of course, as you've pointed out, we are perfectly located for visiting the West End’s theatres.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back in the near future for another memorable stay in London.Best Regards,Reception Management Team

10/10 - Excelente

Carol

Hospedou-se por 1 diária em fev. de 2024
Resposta de Hampshire Front Office em 19 de fev. de 2024
Dear Carol, It's heartening to see your perfect score! Your "10 out of 10" rating has truly brightened our day.Our bar and terrace spaces are indeed popular spots for soaking in the atmosphere, enjoying cocktails, wines, and light bites. We are glad you could experience the vibrant ambiance of our establishment and the lively buzz of the square. It's truly a unique aspect of our hotel that we are proud to offer our guests.Your positive feedback encourages us to continue striving for excellence and creating memorable experiences for all who choose to stay with us. We look forward to the pleasure of welcoming you back in the future.Best Regards,Reception Management Team

8/10 - Boa

Andrew

Hospedou-se por 1 diária em fev. de 2024
Resposta de Hampshire Front Office em 19 de fev. de 2024
Dear Andrew,It is heartening to learn that you have rated us an 8 out of 10. Your rating is a testament to our commitment to delivering quality service and a memorable stay for our guests.In our continuous endeavor to improve, your feedback holds immense value. It would be beneficial for us if you could share specific areas where we excelled, and where you feel there could be room for improvement. Your insights will guide us towards making every guest’s experience even better.Once again, we appreciate your valuable rating and we look forward to the opportunity of welcoming you back to our hotel. We hope to not only meet, but exceed your expectations on your next visit.Best Regards, Reception Management Team

4/10 - Insatisfatória

Kate

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Reception Management Team em 13 de fev. de 2024
Dear Kate,We truly regret to see that your recent stay didn't meet your expectations, as reflected in your score of 4 out of 10. We strive to provide our guests with an exceptional experience, and it seems that in your case, we fell short of this.Please accept our sincere apologies for any inconvenience you may have experienced. We aim to provide a positive and memorable stay for all of our guests and it's clear we have not fulfilled this promise during your stay.Without detailed feedback, it's difficult for us to understand where we missed the mark. We would greatly appreciate if you could spare some time to share more about your experience. This would help us immensely in taking the necessary steps to ensure such instances do not reoccur.Your feedback is valuable to us, and we hope that despite this experience, you will give us another chance to serve you better in the future.Best Regards,Reception Management Team

6/10 - Ok

Phillip

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
nice staff outdated hotel
hotel staff were professional and accommodating. excellent breakfast service. front desk staff ere fantastic. the drawbacks of this hotel are, very noisy area surrounding the hotel and the rooms are very outdated. the hotel rooms need a complete refurbishment.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Reception Management Team em 11 de fev. de 2024
Dear Mr Philip , We understand that your recent stay at our hotel did not meet your expectations and for this, we sincerely apologise. It is our aim to provide an exceptional experience to all our guests and we are deeply sorry to hear that we fell short in this instance.The situation you described regarding the room allocation is certainly not indicative of the standards we strive to achieve. We believe that clear and timely communication with our guests is crucial and we regret that we missed the mark on this occasion. We are taking your feedback seriously and will use it to improve our processes moving forward.We are sorry to hear that the size of the room did not meet your expectations. Our various room types are designed to cater to the diverse needs of our guests, and we are disheartened to learn that the room allocated to you was not up to par.We are, however, pleased to hear that you found our location to be great. With the London Eye, Buckingham Palace, Oxford Street, Covent Garden, and the West End’s theatres within walking distance, we understand the importance of our strategic location to our guests' experience.We appreciate your feedback as it helps us identify areas where we can improve. We hope that despite the setbacks, you will give us another opportunity to serve you better in the future.Best Regards,Reception Management Team

10/10 - Excelente

Christine, CHESTER

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel is central and reasonable for the excellent location near to the main theatres and good restaurants
Hospedou-se por 1 diária em fev. de 2024
Resposta de Reception Management Team em 9 de fev. de 2024
Dear Christine ,Your words truly reflect the essence of our hotel's prime location. It's delightful to learn that you found our hotel's proximity to the main theatres and good restaurants beneficial.Our location does indeed provide a wonderful advantage to our guests, allowing them to explore the heart of the city with ease. From the iconic London Eye and the regal Buckingham Palace, to the bustling shopping district of Oxford Street and the delightful dining options in Covent Garden, everything is within a stone's throw from our doorstep. We hope that your stay with us not only offered convenience but also added value to your experience of the vibrant city life. We take pride in creating a comfortable and welcoming environment for our guests, and your acknowledgment of our location is truly appreciated.Once again, thank you for your commendation and we look forward to having the opportunity to serve you again in the future.Best Regards,Reception Management Team

8/10 - Boa

pierre

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em fev. de 2024
Resposta de The Hampshire Hotel em 10 de fev. de 2024
Dear Pierre,We appreciate your rating of 4 out of 5 stars. It brings us immense pleasure that your stay with us met your expectations.We always strive to provide an experience that is both enjoyable and memorable. While your rating is gratifying, we acknowledge there is always room for improvement to reach that coveted 5-star rating.We would be thrilled to learn more about your stay and any areas you believe could be enhanced. Your insights help us to continually refine our guest experience.Thank you once again for choosing us as your accommodation provider during your visit to London. We are hopeful of having the opportunity to serve you in the future.Best Regards, The Hampshire Hotel

10/10 - Excelente

Lynne

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly,attentive staff,especially Sonia from Portugal....10/10
Hospedou-se por 2 diárias em fev. de 2024
Resposta de The Hampshire Team em 7 de fev. de 2024
Dear LynneFirstly, we are delighted to hear that you had a positive experience at our hotel and rated us with a perfect score. It's wonderful to know that our staff, especially Sonia, was able to make your stay an enjoyable one. We pride ourselves on our attentive and friendly service and it’s always heartening when this is recognized and appreciated by our esteemed guests like you.Our central location in the heart of theatreland, surrounded by almost 40 of London’s best theatres, is indeed one of the many aspects our guests find appealing. We trust you had the opportunity to take advantage of this and enjoy some of the best performances London has to offer.We look forward to welcoming you back on your next visit to London, and we promise to deliver the same level of service and comfort that you experienced during your recent stay.Best Regards, The Hampshire Hotel

10/10 - Excelente

christopher

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Extremely comfortable stay with amazing food
fully happy and comfortable experience from the ease of check in with smiles all round to the incredibly tasty and different food served in the restaurant.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Reception Management Team em 5 de fev. de 2024
Dear Christopher ,It's truly heartening to learn that your stay with us was a comfortable and satisfying experience. Your kind words about our check-in process and cordial staff have been greatly appreciated. It is indeed our goal to provide an easy and pleasant experience right from the moment our guests step into our hotel.The culinary journey you had at our restaurant, Leicester Square Kitchen, truly seems remarkable. It's a pleasure to know that you relished the distinctive flavours of our Mexican and Peruvian small plate dining. We take immense pride in offering a unique gastronomic experience to our valued guests.Moreover, we are thrilled to know that you found our location convenient. Being nestled in the heart of theatreland, we offer our guests the privilege of being surrounded by almost 40 of London’s best theatres. It's always our endeavour to provide a perfect blend of comfort and convenience to all our guests.We look forward to welcoming you back for another remarkable experience. Best Regards, Reception Management Team

10/10 - Excelente

Goran

Hospedou-se por 1 diária em fev. de 2024
Resposta de The Hampshire Team em 6 de fev. de 2024
Dear Goran, Your succinct review, "10 out of 10", truly resonates with us. We are delighted to hear that your stay at our hotel met your expectations to such a high degree. Our team strives to provide a memorable experience for every guest, and your kind words serve as an affirmation of our efforts. It is feedback like yours that motivates us to continuously enhance our services.We look forward to welcoming you back on your next trip to London.Best Regards, The Hampshire Team

10/10 - Excelente

Paul

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Reception Management Team em 5 de fev. de 2024
Dear Paul,We are absolutely delighted to learn that you've rated your experience at our hotel with a perfect score. It's wonderful to know that your stay with us was a resounding success.Our prime location in the heart of theatreland certainly delivers an atmosphere like no other. The fact that we are surrounded by almost 40 of London's best theatres indeed brings a unique and unforgettable touch to the stay of our guests. We hope you had the chance to indulge in the rich cultural experiences that the area has to offer.Moreover, we trust that you had an enjoyable time at our bar and terrace. These spaces aim to provide a vibrant yet relaxing environment for our guests, where they can unwind with cocktails, wines, and light bites while soaking up the buzz of the square. It's part of our commitment to ensure that every aspect of your stay is as enjoyable as possible.We are grateful that you chose to stay with us and we hope to have the pleasure of welcoming you back soon. Best Regards,Reception Management Team

10/10 - Excelente

Steven

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de RP em 5 de fev. de 2024
Dear Steven,Thank you very much for taking the time to provide us with your score in regards to you recent stay in our Leicester Square Hotel.We are delighted to learn that you thoroughly enjoyed your stay with us.We are very much looking forward to welcome you back again very soon.Kind Regards,Reception Management Team

10/10 - Excelente

Julie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Reception Management Team em 1 de fev. de 2024
Dear Julie, Your succinct review of "10 out of 10" is indeed a testament to the efforts we put into ensuring our guests' stays are memorable. Your positive rating has truly brightened our day, and it's rewarding to know that we've met your expectations. Located in the heart of theatreland, we are privileged to be surrounded by nearly 40 of London's top theatres. We hope that this location added an extra touch of magic to your stay, enhancing your London experience.Your support is much appreciated and it's feedback like yours that motivates our team to strive for excellence. We look forward to welcoming you back for another wonderful stay in the future.Best Regards,Reception Management Team

4/10 - Insatisfatória

Aksarinth

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em jan. de 2024
Resposta de The Hampshire Management Team em 28 de jan. de 2024
Dearv Aksarinth,We are deeply sorry to hear that your recent stay at our boutique hotel did not meet your expectations. It is our aim to provide all our guests with an exceptional experience, and it is clear that we fell short in this instance.We take all feedback seriously and we want to assure you that your concerns are not taken lightly. We are committed to ensuring that our guests are satisfied with their stay, and we are sorry for any inconvenience you may have faced.We would be grateful if you could provide some more details about your visit. This information will be extremely valuable in helping us identify where we may need to focus our improvements.Your feedback is greatly appreciated, and we hope that you will give us another opportunity to provide you with the high level of service that we strive to deliver.Kind Regards