Dear MariaThank you for your feedback. We’re glad to hear you enjoyed our convenient location and friendly service. However, we’re sorry to learn about the issues you encountered with the bed and linens. This is certainly not the standard we strive for, and we’ll address these concerns with our housekeeping team immediately. A member of our management will be in touch shortly to discuss your stay further and ensure we can make amends. We hope to welcome you back soon for a more comfortable experience.

Hey RafaelThank you for your wonderful feedback! We're delighted to hear that your stay was enjoyable and met your expectations. Our proximity to the subway and our commitment to cleanliness are essential for a great experience. We're thrilled that our accommodations were just as depicted in the photos. Should your travels bring you back to London, we'd be honored to host you again!

Hey Mariana,Wow, a perfect 10 out of 10! Thank you for your fantastic rating. We're absolutely delighted to hear about your wonderful experience. It's guests like you who make our day brighter. We look forward to welcoming you back for another top-notch stay in the future!

Hey there!We are stoked that you discovered what we're all about during your visit to Leman Locke! We are so happy that you loved our insane location and stellar sleeping quarters. Thanks for picking up on what we're throwing down - we can't wait to have you back!

Hey Roberta, Thank you so much for staying with us. We are thrilled to see you enjoyed your stay and we are really looking forward to welcoming you back again soon!

Thank you for the great review and for recommending us. We hope to see you back sometime soon. Best regards, Andrea & the Locke Team

Dear Vera, Thank you for the great review and for recommending us. We hope to see you back sometime soon. Best regards, Andrea & the Locke Team

Dear Vera, Thank you for choosing to stay with us at Leman Locke during your recent visit to London and for completing our satisfaction survey. It’s a pleasure to read that you enjoy your stay with us and that the apartment was to your satisfaction. We hope to see you back again soon at Leman Locke, your home in East London. Regards Andrea and the Locke team

Thanks for the 5 star review!

Obrigado pelo seu comentario, esperamos sua proxima visita.

Dear Guest, Thank you for taking time to provide us with a great feedback on your recent stay at Locke. Please do accept our apologies about the issue with an air-condition and cleaning. We offer a full cleaning for stays over 7 nights, and a half clean for stays between 4-7 nights, hence you should have received a general quick clean up. We are glad to hear that overall you have enjoyed your stay, and hope to welcome you back in near future. Best regards, Aleksandra

Hey Linda,Thanks for the awesome review! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that you found the room spacious and clean, and that our amenities like the washer & dryer were handy for you. We're also glad you liked our convenient location and the cafe in the lobby. We can't wait to welcome you back for another great stay!Best regards

Hi Emma,Thanks a million for your awesome review! We're so glad to hear you had a fantastic week with us. Can't wait to welcome you back for another great stay!Cheers

Thanks for the positive feedback! We're glad to hear you had a good experience during your stay. If there's anything specific you think we could improve upon, feel free to let us know. We're always striving to make our guests' experiences even better. Hope to welcome you back soon!Best regards,

Hey John and Jane!Thanks for the fantastic review! We’re delighted to hear you enjoyed the convenience of our location and the kitchen amenities. Being just two minutes from the train station and close to grocery stores and restaurants really makes getting around a breeze. Hope to welcome you back soon!

Dear Elham,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to learn about the elevator issue and the lack of action taken to resolve it promptly. We understand how frustrating it must have been to wait for the elevator repeatedly.Regarding the room size and bed comfort, we regret that they did not meet your expectations. We strive to provide comfortable accommodations for all our guests, and we apologise for any discomfort you experienced.Additionally, we apologize for the confusion regarding room service fees and the delay in providing towels. This is certainly not the level of service we aim to provide, and we will address these issues with our team to ensure they are resolved promptly.A member of our management team will be in touch with you shortly to discuss your concerns further and hopefully make amends. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience.Best regards

Thank you for your wonderful feedback, Nina! We're thrilled to hear that you enjoyed your five-night stay with us and that your room was spacious, clean, and equipped with everything you needed, including a microwave and washer/dryer. We appreciate your feedback regarding the bathroom, and we'll certainly take your suggestions into consideration for future improvements. Your satisfaction is important to us, and we hope to welcome you back for another fantastic stay soon!

Thank you, Ron, for your feedback! We're delighted to hear that you found our hotel conveniently located near the London Tower and the underground, making it easy to explore the rest of London. We're also glad that you found our rooms clean and spacious, even by European standards. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future!

Hey Gina!Thank you, Gina, for taking the time to leave such a positive review! We're delighted to hear that you found our space comfortable and quiet. It's fantastic that you appreciated the convenience of our location near the underground and enjoyed the nearby restaurants. We hope to have the pleasure of welcoming you back again soon!

Hey Julia!Thank you, Julia, for your glowing review! We're thrilled to hear that you found your stay extremely comfortable and enjoyed the convenience of having a washing machine/dryer. It's great to know that our location and amenities met your expectations. We appreciate your feedback regarding the pink sofa and will address this promptly. We look forward to welcoming you back for another top-notch experience!

Thank you so much for your perfect rating! We're delighted to hear that you had a fantastic experience with us. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

Hey Lindsay!Thanks a bunch for sharing your experience with us! It's awesome to hear that you found our location convenient for exploring popular landmarks like Big Ben and Tower Bridge. We're thrilled that you enjoyed the spaciousness of your room, which was perfect for your group of three. The nearby train options and restaurant choices definitely add to the experience, and we're glad you appreciated them.Looking forward to welcoming you back for another fantastic stay at Leman Locke!Warm regards

Thank you, Alexander, for the stellar rating! We're delighted to hear that you had a very comfortable stay with us. Your satisfaction is our priority, and we hope to welcome you back for another excellent experience at Leman Locke in the future!

Bonjour ManonIt sounds like you had a fantastic stay! We're thrilled to hear that you enjoyed our convenient location, comfortable bed, and well-equipped amenities like the fantastic shower and Nutribullet in the kitchen. Your feedback about the storage options and bathroom shelves is appreciated, and we're glad they added to your convenience. We look forward to welcoming you back to Leman Locke on your next trip to London!

Thank you, Sing Fai, for your kind words and positive feedback! We're delighted to hear that our staff's efficiency and friendliness left a lasting impression on you. Providing swift solutions to any issues you encountered is always our top priority, and we're thrilled to hear that we were able to meet your expectations. Your recommendation means the world to us, and we can't wait to welcome you back again soon!

Hey QuashaeaThank you so much for your fantastic review! We're thrilled to hear that you had an amazing experience during your stay with us. It's wonderful to know that you found our location convenient and that our staff provided exceptional service to make your stay enjoyable. We're delighted that you appreciated the amenities and fully equipped facilities in your apartment. We can't wait to welcome you back on your next visit to London!

Thank you, Kimberley, for your review! We're pleased to hear that you had a positive experience overall. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

Hey JacquelineThank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that the experience lived up to your expectations. It's fantastic to know that you appreciated our convenient location, the amenities nearby, and the onsite coffee shop. We're thrilled that you found the room comfortable and well-equipped, and that you enjoyed the city sky view. Your kind words about our staff mean a lot to us, and we're glad you felt welcomed during your stay. We're also happy to hear that our cleaning arrangements suited your needs. Thank you for choosing to stay with us, and we look forward to welcoming you back for another lovely stay in the future!

We're genuinely sorry to hear about your disappointing experience, David. Your feedback is invaluable to us, and we take it seriously. A member of our management team will reach out to you shortly to discuss your concerns in more detail. We strive to provide exceptional experiences for all our guests, and we regret that we fell short of your expectations on this occasion.

Hey Ronson!We're thrilled to hear that you had a perfect stay at Leman Locke! Thank you for your kind words about our staff and accommodations. We're delighted that you enjoyed the amenities and found everything in perfect condition. It's fantastic to know that you loved the area and found it convenient for exploring London's attractions. We can't wait to welcome you back for another memorable stay!

Hey Jason!Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic experience staying with us and that our accommodations made your trip with your son so much easier.We take pride in providing clean, bright rooms with stunning floor-to-ceiling windows, and we're delighted that you found them to your liking. It's always a pleasure to hear that our guests feel like they have their own apartment in London while staying with us.We can't wait to welcome you back in the summer! Please don't hesitate to reach out if there's anything we can do to make your next stay even more enjoyable.Warm regards

Dear RichardI want to extend my sincerest apologies for the inconvenience and frustration you experienced during your recent stay with us. Your feedback is invaluable to us, and I'm truly sorry to hear about the issues you encountered upon check-in and check-out.It's unacceptable that you had to endure a delay in finding your reservation upon arrival, especially after a long day of travel. I understand how frustrating this must have been, and I'm sorry for any inconvenience it caused you. Additionally, I apologise for the lack of attention and service you received during the check-out process. Please rest assured that this does not reflect the standard of service we strive to provide.I have escalated your concerns to our management team, and they will be in touch with you shortly to address the issues you've raised and to make amends for any shortcomings. We are committed to ensuring that incidents like these are not repeated in the future.We genuinely appreciate your feedback, and I hope that you will give us another opportunity to provide you with the exceptional service and experience you deserve during your next trip to London. Please feel free to reach out to me directly if you have any further concerns or if there's anything else I can assist you with.Warm regards

Dear Susanne,Thank you for your kind feedback! We're delighted to hear that your stay was pleasant and enjoyable. We would be very happy to welcome you back soon.Best regards,Nadia & The Locke Team

Hey Claire!Thank you for the fantastic review! We're delighted to hear that you enjoyed your stay with us and found our accommodations quiet, clean, and comfortable. It's wonderful to know that our excellent location and transportation links added to your experience. We can't wait to welcome you back for another enjoyable stay in the future!

Hey HongThank you for the perfect rating! We're delighted to hear that you had such a wonderful experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

Thank you, Aishwarya, for your positive review! We're thrilled to hear that you enjoyed the views from one of our higher floors and that you found the apartment clean and cozy. Your recommendation means a lot to us, and we would be delighted to welcome you back for another stay in the future!Nadia and the Team

Hey Crystal,As an aparthotel, our mission is to prioritize sustainability, which is why we do not provide daily cleaning services. We aim to reduce our environmental impact by minimizing unnecessary resource consumption. Regarding your concerns about the beds and housekeeping, we appreciate your input and will take it into consideration for future improvements. It's important to note that we advertise ourselves as an Aparthotel rather than a traditional hotel, offering a blend of hotel-like amenities and the independence of apartment living. We regret that your experience did not meet your expectations, and we hope to have the opportunity to welcome you again in the future.Nadia & the Team

Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed your stay and that our amenities, including the gym, in-house cafe, Japanese restaurant, kitchen, and laundry facilities, met your expectations. We're delighted that you found our location convenient and appreciated the quiet atmosphere. We're grateful for your kind words and are glad to know that you felt you received value for your money. We look forward to welcoming you back on your next visit. If there's anything else we can do to make your stay even more enjoyable, please let us know. Thank you for choosing to stay with us!

Thank you for your glowing review! We're delighted to hear that our warm and attentive service made your stay feel like home. It would be our pleasure to welcome you back to explore more Locke properties in the future.Warm regards, leman team xx