Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 709 de 1002 avaliações" "
10 - Excelente
709
Nota 8 - Boa. 202 de 1002 avaliações" "
8 - Boa
202
Nota 6 - Ok. 52 de 1002 avaliações" "
6 - Ok
52
Nota 4 - Insatisfatória. 23 de 1002 avaliações" "
4 - Insatisfatória
23
Nota 2 - Terrível. 16 de 1002 avaliações" "
2 - Terrível
16
9,4/10
Limpeza
9,4/10
Serviço e funcionários
9,0/10
Comodidades
9,2/10
Condições e instalações da propriedade
8,8/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
Dina
30 de nov. de 2021
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel confortável e bem localizado. Excelente café da manhã
Dina
Hospedou-se por 2 diárias em nov.. de 2021
10/10 - Excelente
Leandro
2 de ago. de 2019
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Leandro
Hospedou-se por 5 diárias em jul. de 2019
8/10 - Boa
Vito
21 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I loved the spacious and modern rooms
Vito
Hospedou-se por 2 diárias em mai. de 2024
10/10 - Excelente
Manuela
18 de mai. de 2024
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
We had booked two adjacent rooms for our family of five. Check in was easy and we even got offered a complimentary glass of prosecco. Beds were comfy and the breakfast buffet offered plenty of options for all our tastes.
Manuela
Hospedou-se por 1 diária em mai. de 2024
8/10 - Boa
Oleg
Viagem com família e crianças pequenas
8 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All was good. Nothing to complain about.
Oleg
Hospedou-se por 3 diárias em abr. de 2024
Resposta de kristyna em 13 de mai. de 2024
Dear Oleg,Thank you for your high score. We are glad that you have enjoyed your stay with us and we hope to improve so we can make it 5 next time.Thank youBest regardsHotel management
10/10 - Excelente
JOSE
Viagem com a família
7 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is my second time in London, but my first stay in Canary Wharf. Great area to walk around, safe, plenty of restaurant and shopping options nearby. Our room was huge and comfortable, sound proofing windows, check-in and out was fast and simple. Will definitely consider this option for future stays.
JOSE
Hospedou-se por 1 diária em mai. de 2024
Resposta de kristyna em 13 de mai. de 2024
Dear Jose,Thank you for staying with us and thank you for giving us such a high score. We are glad that you have enjoyed your stay with us and the surrounding area also. we hope to accommodate you at very near future.Thank youBest regardsHotel management
10/10 - Excelente
Maggie
Viagem com a família
6 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I was there for a weekend with my nephew who had never been to london before. He loved it and the hotel was a huge part of that. The staff were lovely, attentive and couldn't do enough for you.
Maggie
Hospedou-se por 3 diárias em mai. de 2024
Resposta de kristyna em 13 de mai. de 2024
Dear Maggie,Thank you for the lovely review. We are glad that you have enjoyed the time with your nephew here with us.We hope to accommodate you very soon.Thank youBest regardsHotel Management
10/10 - Excelente
Sharon
Viagem a dois
5 de mai. de 2024
Our room was as large as an American Hilton room. The staff was very professional and the breakfast choices were fantastic. Great location, too.
Sharon
Hospedou-se por 4 diárias em mai. de 2024
Resposta de kristyna em 13 de mai. de 2024
Dear Sharon,Thank you for your very positive review. We really appreciate your high score. This is exactly what we strive for.We hope to see you very soon.Thank youBest regardsHotel management
10/10 - Excelente
KIN SANG KEVIN
Viagem a dois
29 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoy the stay in Canary Wharf Hilton
KIN SANG KEVIN
Hospedou-se por 11 diárias em abr. de 2024
Resposta de kristyna em 13 de mai. de 2024
Dear Kin,Thank you for your positive review. We really appreciate your high score. This is exactly what we strive for.We hope to see you very soon.Thank youBest regardsHotel management
6/10 - Ok
Aaron
Viagem a dois
28 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good property but annoyed that I cannot get Hilton points due to booking thru Expedia.
Also emails did not come through about quick check in from Expedia and had to wait to check in with no details about me shared
Aaron
Hospedou-se por 1 diária em abr. de 2024
Resposta de kristyna em 13 de mai. de 2024
Dear Aaron,Thank you for sharing your experience with us. As the valued Hilton member we recommend to book directly with us rather than through the third party, in order to earn points. That way also you will receive the invoice right away to your email address. We hope to see you soon.Thank youBest regardsHotel management
10/10 - Excelente
Paul
28 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had a good stay without any issue.
Paul
Hospedou-se por 1 diária em abr. de 2024
Resposta de kristyna em 28 de abr. de 2024
Dear Paul,Thank you for giving us such a high score. We are glad that we were able to make your stay pleasant and comfortable.We hope to see you soon.Thank youBest regardsFront of House
8/10 - Boa
Queen Esther
27 de abr. de 2024
Queen Esther
Hospedou-se por 2 diárias em abr. de 2024
10/10 - Excelente
Patricia
Viagem em grupo
26 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The reception staff and concierge were exceptional. Friendly, helpful and made us feel special. A truly lovely stay, will be back.
Patricia
Hospedou-se por 1 diária em abr. de 2024
Resposta de kristyna em 27 de abr. de 2024
Dear Patricia,Thank you very much for such a lovely feedback. We are glad that you have had such a pleasant stay with us and we are definitely looking forward to having you stay with us in the near future.Thank youBest regardsFront of House
10/10 - Excelente
Caroline
Viagem com a família
22 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My daughter was running the London Marathon so it was nice for her to soak in the bath afterwards. The room was a good size and it had a fridge which was useful.
Caroline
Hospedou-se por 2 diárias em abr. de 2024
Resposta de kristyna em 27 de abr. de 2024
Dear Caroline,Thank you for taking the time and writing such a lovely review. We are happy to hear that you had such an amazing time with us. We hope to see you very soon.Thank youBest regards
10/10 - Excelente
JAMES
Viagem com família e crianças pequenas
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fantastic breakfast. Great room. Very helpful and firndly staff.
JAMES
Hospedou-se por 2 diárias em abr. de 2024
Resposta de kristyna em 19 de abr. de 2024
Dear James,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management
10/10 - Excelente
R.
13 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
R.
Hospedou-se por 1 diária em abr. de 2024
Resposta de kristyna em 19 de abr. de 2024
Dear R,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management
6/10 - Ok
Matthew
7 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Matthew
Hospedou-se por 3 diárias em abr. de 2024
Resposta de kristyna em 13 de abr. de 2024
Dear Matthew,Thank you for staying with us. We hope that we can do better on your next stay.We hope to see you very soon.Thank youBest regardsHotel Management
10/10 - Excelente
Carsten
Viagem com a família
6 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was ready when we arrived early. Very nice and helpful staff. Easy check- in and check-out. The hotel is located only 5 minutes from the tube station. With the Jubilee Line it is only a short ride to different sightseeing places. The Elizabeth Line is a direct connection to Heathrow Airport. This is a very good hotel for a city trip to London with the family.
Carsten
Hospedou-se por 4 diárias em abr. de 2024
Resposta de p em 9 de abr. de 2024
Dear Carsten, Thank you for taking your time to provide us with your feedback. We are glad to hear you enjoyed your stay with us from check-in to check-out and our staffs have been helpful throughout your stay. Location of the hotel was convenient for your stay and travelling was easy. We will share your positive feedback with our team members. Hope to see you again at Hilton Canary Wharf. Kind regards, Pratik GRM
8/10 - Boa
Mark
5 de abr. de 2024
It was nice. Quick tube ride to most places
Mark
Hospedou-se por 3 diárias em mar. de 2024
Resposta de kristyna em 13 de abr. de 2024
Dear Mark,we are glad that you have enjoyed the stay with us and the location.We hope to see you very soon.Thank youHotel Management
8/10 - Boa
Bettina
30 de mar. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Good
Bettina
Hospedou-se por 1 diária em mar. de 2024
Resposta de kristyna em 1 de abr. de 2024
Dear Bettina,Thank you for giving us such a high score.We hope to impress you more next time to get the 5.Thank youBest regardsHotel management
10/10 - Excelente
Philip
30 de mar. de 2024
Philip
Hospedou-se por 1 diária em mar. de 2024
Resposta de krisrtyna em 19 de abr. de 2024
Dear Phillip,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management
10/10 - Excelente
Simon
Viagem com a família
30 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is the second time we have stayed at this hotel. Close to the O2 so perfect for our needs. The room was clean and offered everything we needed. Bed a little uncomfortable but we are spoiled by our Tempur mattress bed.
Simon
Hospedou-se por 1 diária em mar. de 2024
Resposta de kristyna em 1 de abr. de 2024
Dear Simon,Thank you for taking your time to submit the review. We are happy to hear that you enjoyed your stay with us.We will pass the positive feedback to our housekeeping department. We are sorry to hear about the bed condition.We hope to accommodate you vey soon.Thank youBest regardsHotel management
10/10 - Excelente
Maria
Viagem a dois
29 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A great hotel and perfect location for the O2 arena which was just one stop on the tube.
Maria
Hospedou-se por 1 diária em mar. de 2024
Resposta de kristyna em 29 de mar. de 2024
Dear Maria,Thank you for giving us such a high score.We are glad that you have enjoyed your stay with us and we hope yo see you very soon.Best regardsHotel Management
6/10 - Ok
Katie
Viagem com a família
24 de mar. de 2024
Pontos positivos: Limpeza e comodidades
I made a booking for two double rooms and requested adjacent rooms as we were travelling with teens and a family room is no longer suitable. This was also repeated by telephone a week before travel. I was told that rooms couldn't be assigned until the day, but they would do everything possible to fulfill my request, so I was disappointed when we checked in that we weren't even on the same floor and also told there was nothing they could do.
After a continued conversation, the check in team actually were able to move us to the same floor and then found us two rooms together. Quite the turnaround from 'nothing they could do'.
I do have to wonder if the hotel really did 'everything possible' to help me as promised. An unnecessary annoyance at the start of our stay unfortunately.
Katie
Hospedou-se por 1 diária em mar. de 2024
Resposta de P em 25 de mar. de 2024
Dear Katie, Thank you for taking your time to provide us a feedback of your recent stay with us. We understand how important it is to have adjacent rooms, especially when traveling with family. Please accept our apologies for the initial miscommunication and inconvenience you faced upon check-in. Your feedback regarding the handling of your request has been shared with our team to ensure such situations are addressed promptly and efficiently in the future.We're glad to hear that our check-in team was able to rectify the situation and accommodate your request for adjacent rooms on the same floor. While we're pleased with the positive outcome, we regret that it took a continued conversation to achieve this and acknowledge that it caused unnecessary annoyance at the beginning of your stay.Please be assured that your satisfaction is of utmost importance to us, and we strive to provide exceptional service to all our guests. We hope the rest of your stay was enjoyable, and we appreciate your understanding and patience throughout the process.Should your travels bring you back to the area, we would be grateful for the opportunity to welcome you again and demonstrate our commitment to exceeding your expectations.Kind regards, Pratik GRM
10/10 - Excelente
Mandy
24 de mar. de 2024
Pontos positivos: Condições e instalações da propriedade
Mandy
Hospedou-se por 1 diária em mar. de 2024
Resposta de kristyna em 28 de mar. de 2024
Dear Mandy,Thank you for giving us such a high score. It really brings our effort into the perspective. This is exactly what we strive for.We hope to see you soon again.Best regardsHotel Management
10/10 - Excelente
LEE, Botolph Claydon
15 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
LEE
Hospedou-se por 1 diária em mar. de 2024
Resposta de kristyna em 22 de mar. de 2024
Dear Lee,Thank you for taking the time and submitting very positive feedback. We are glad that you have enjoyed your stay with us and we hope to welcome you very soon.Best regardsManagement
10/10 - Excelente
Sean
Viagem com a família
3 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Maryam at the hotel reception was professional, friendly and checked us in very quickly. Thank you.
Sean
Hospedou-se por 1 diária em mar. de 2024
Resposta de kristyna em 10 de mar. de 2024
Dear Sean,Thank you for sharing the positive feedback with us. We will pass the praise to Maryam. This is exactly we are thriving for.We hope to see you soon.Best regardsKristyna
8/10 - Boa
christopher
Viagem com família e crianças pequenas
27 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location for docklands and the staff were friendly!
christopher
Hospedou-se por 1 diária em fev. de 2024
Resposta de kristyna em 10 de mar. de 2024
Dear Christopher,Thank you for your positive feedback. We are glad that you have enjoyed your stay with us and we hope to see you in the near future.Best regardsKristyna
10/10 - Excelente
Donna
26 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Donna
Hospedou-se por 1 diária em fev. de 2024
Resposta de kristyna em 10 de mar. de 2024
Dear Donna,Thank you for staying with us and we hope you enjoyed your time here. Please do let us know if there is anything to improve. We would love to hear any positive suggestions.Best regardsKristyna
10/10 - Excelente
Shirley
25 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Helpful staff & lovely interesting area
Shirley
Hospedou-se por 1 diária em fev. de 2024
Resposta de kristyna em 10 de mar. de 2024
Dear Shirley,Thank you for submitting very positive feedback. We are glad to hear that we made your stay satisfactory. We always thrive to impress our guests the best way possible.We hope to see you soon.Best regardsKristyna
10/10 - Excelente
Michael
Viagem em grupo, Viagem a dois
25 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good location for visiting the o2.
Michael
Hospedou-se por 1 diária em fev. de 2024
Resposta de kristyna em 10 de mar. de 2024
Dear Michael,Thank you for taking your time to submit the feedback. We are glad to hear that you enjoyed your stay with us and hope to see you again.Best regardsKristyna
8/10 - Boa
Shaun, Winkfield
Viagem a dois
25 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Easy for 02, comfortable beds, lovely reception staff
Shaun
Hospedou-se por 1 diária em fev. de 2024
Resposta de kristyna em 10 de mar. de 2024
Dear Shaun,We appreciate your positive feedback. We thrive to engage with our guests and love to hear that we left very positive impression.We hope to see you soon.Best regardsKristyna
10/10 - Excelente
Adele
Viagem em grupo
18 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Loved it.
Loved it. Staff were very friendly and nothing was too much trouble for them. Room was huge, modern and lovely and clean. Breakfast was plentiful, fresh, tasty and really well organised. Would definitely recommend to others and stay there again.
Adele
Hospedou-se por 2 diárias em fev. de 2024
Resposta de kristyna em 10 de mar. de 2024
Dear Adele,We are glad to hear that you found our staff friendly and accommodating. This is exactly what we strive for. We always try to exceed ours guests experience. We hope to see you very soon.Best regardsKristyna
10/10 - Excelente
Esther
Viagem em grupo
18 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fantastic stay!
We had a fabulous stay which started with a complimentary glass of fizz! The room was spacious & very comfortable with some lovely special touches. The breafast was delicious with a fabulous selection of food on offer. All the staff were extremely friendly and helpful. We had not visited Canary Wharf before but were pleasantly surprised at how much there was to do. We stayed in Canary wharf as we were going to Abba Voyage, which was amazing! We'll be back.
Esther
Hospedou-se por 1 diária em fev. de 2024
Resposta de k em 10 de mar. de 2024
Dear Esther,We are delighted to hear that you have had a great time while staying at our property. We are happy to hear that you enjoyed your Abba Voyage event and we hope to see you very soon.Best regardsKristyna
10/10 - Excelente
Kyle
Viagem com família e crianças pequenas
17 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Brilliant hotel friendly staff and great walking distance for the tube for the jubilee line to get to the O2 which was only one stop definitely would recommend
Kyle
Hospedou-se por 1 diária em fev. de 2024
Resposta de kristyna em 10 de mar. de 2024
Dear Kyle,Thank you for the positive feedback. We are glad to hear that you have enjoyed your stay with us. And we hope to accommodate you soon.Best regardsKristyna
10/10 - Excelente
Anne
Viagem com a família
15 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We found our room in this hotel spacious and clean. Staff were really friendly with a welcome glass of Prosecco and a chocolate as it was Valentine’s Day - a nice little touch!
Anne
Hospedou-se por 1 diária em fev. de 2024
Resposta de kristyna em 10 de mar. de 2024
Dear Anne,Thank you for such a lovely review. We will pass it on to our team. And we hope to see you again soon.Best regardsKristyna
10/10 - Excelente
steven
Viagem com a família
11 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
steven
Hospedou-se por 1 diária em fev. de 2024
Resposta de Henry em 13 de fev. de 2024
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!
10/10 - Excelente
Michelle
11 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was brilliant and made are stay here was wonderful.
Michelle
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Henry em 13 de fev. de 2024
Thank you for your kind words! We're thrilled to hear that our staff's brilliance contributed to making your stay with us wonderful. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and it's always rewarding to receive positive feedback like yours.We truly appreciate you taking the time to share your experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!Warm regards, Guest relations executive
10/10 - Excelente
Rob
29 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Long queue at reception when we arrived, but staff were working the queue very well and it was not too long a delay at all, despite the sudden rush of people all at once.
The breakfast was excellent, room very clean and comfortable. Thank you.
Rob
Hospedou-se por 1 diária em jan. de 2024
Resposta de Henry em 13 de fev. de 2024
Dear Rob, Thank you for taking the time to share your feedback with us. We're thrilled to hear that despite the long queue at reception upon your arrival, our staff were able to manage it efficiently and ensure that your wait was kept to a minimum. Providing prompt and attentive service, especially during busy periods, is a priority for us, and we're glad to hear that our team's efforts were appreciated.We're also delighted that you enjoyed the excellent breakfast and found your room to be clean and comfortable. Your satisfaction with our amenities and services is our ultimate goal, and it's wonderful to know that we succeeded in meeting your expectations.Your feedback is incredibly valuable to us, and we truly appreciate your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful experience in the future!Warm regards, Guest relations executive
8/10 - Boa
Robert
28 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Robert
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Henry em 13 de fev. de 2024
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!
10/10 - Excelente
Christine
28 de jan. de 2024
Christine
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Henry em 13 de fev. de 2024
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!
10/10 - Excelente
JAMIU
26 de jan. de 2024
The place is a nice place to enjoy with family
JAMIU
Hospedou-se por 1 diária em jan. de 2024
Resposta de Henry em 13 de fev. de 2024
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!
8/10 - Boa
Jason
24 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Jason
Hospedou-se por 1 diária em jan. de 2024
Resposta de Henry em 13 de fev. de 2024
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!
10/10 - Excelente
James
Viagem de negócios
23 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Would stay again.
I found the Canary Wharf area pleasantly surprising. A bit business oriented perhaps but there were many choices for food and shopping (if inclined). Transportation was relatively convenient and short distance to get to the property. Good options on the tube with the Elizabeth line and Jubilee lines not a far walk (less than 12 min). However, be advised the DLR lines run right next to the hotel. Originally staff put me next to the line and being a light sleeper, the sound of the trains going by would have been a tad disturbing for me. Fortunately, staff accomodated me to a quieter part of the hotel (albeit the view was somewhat dreary - but I wasnt there for the view anyway - just some quiet rest at night).
James
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Henry em 13 de fev. de 2024
Thank you for sharing your experience with us. We're delighted to hear that you found the Canary Wharf area pleasantly surprising and that you enjoyed the convenience of transportation options nearby.We apologize for any inconvenience caused by the proximity of the DLR lines to your original room. Ensuring our guests' comfort and a restful night's sleep is paramount to us, and we're pleased that our staff was able to accommodate your request for a quieter room. Your comfort is our top priority, and we're glad we could make adjustments to ensure you had a peaceful stay.While we regret that the alternative room may not have had the desired view, we're glad to hear that it still provided the tranquility you needed for a good night's rest.Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back to our hotel in the future!Warm regards, Guest relations executive.
10/10 - Excelente
Trond Ove
23 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The reception services and people are fantastic, very nice touch with prosecco at arrival and day two :-)
Trond Ove
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Henry em 13 de fev. de 2024
Thank you for your kind words! We're delighted to hear that you had such a fantastic experience with our reception services and staff. Providing a warm and welcoming atmosphere for our guests is something we take great pride in, and it's wonderful to know that our team's efforts were appreciated.We're thrilled that you enjoyed the little extra touch of Prosecco upon arrival and on day two. It's gestures like these that we hope enhance your stay and create lasting memories.Your feedback is invaluable to us, and we truly appreciate you taking the time to share your positive experience. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another memorable stay in the future!Warm regards, Guest relations executive
10/10 - Excelente
kayleigh
Viagem a dois
21 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff are very polite and welcoming.
The rooms are nice and i like the fact you have a fridge and bottle water in ur room.
Also that the bathrooms has face cloths.
kayleigh
Hospedou-se por 1 diária em jan. de 2024
Resposta de Henry em 13 de fev. de 2024
Dear Guest, Thank you very much for taking the time to share your positive feedback about your recent stay with us. I'm delighted to hear that you found our staff to be polite and welcoming, and that you enjoyed the amenities and features of your room.We take great pride in providing a comfortable and enjoyable experience for all our guests, and it's wonderful to hear that you appreciated the complimentary bottled water in your room, as well as the inclusion of a fridge for added convenience. Additionally, I'm glad to hear that you found the presence of face cloths in the bathrooms to be a nice touch.Your kind words serve as encouragement for our team to continue delivering exceptional service and maintaining the high standards that we strive for. We truly value your feedback and appreciate your patronage.We look forward to welcoming you back to our hotel in the future, and if there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Warm regards, Guest relations executive
10/10 - Excelente
Tyler
21 de jan. de 2024
Tyler
Hospedou-se por 1 diária em jan. de 2024
Resposta de Henry em 13 de fev. de 2024
Dear Tyler, Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you. Warm regards, Guest relations executive
10/10 - Excelente
Sander Sebastiaan
Viagem com a família
10 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Prima locatie om London te verkennen. Openbaar vervoer dichtbij en het ontbijt is echt heerlijk. Verse omeletjes worden voor je gebakken, lekker brood en volop keuze
Sander Sebastiaan
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Arty em 21 de jan. de 2024
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.
10/10 - Excelente
Vi
10 de jan. de 2024
Na
Vi
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Arty em 21 de jan. de 2024
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.
10/10 - Excelente
kristian
8 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Dejligt ophold - igen....
Super service, lækre værelser og dejlig morgenmad. God beliggenhed tæt på undergrunden (10 min. til Leicester Square) og shoppingcenter ca 100 meter væk. Altid en fornøjelse at komme tilbage til.....
kristian
Hospedou-se por 1 diária em jan. de 2024
Resposta de Henry em 9 de jan. de 2024
Dear Kristian,Thank you so much for your wonderful feedback! It's truly delightful to hear that you had an enjoyable experience during your stay with us.We take pride in providing top-notch service, comfortable accommodations, and a delicious breakfast to our guests. Your compliments about our rooms and breakfast are greatly appreciated. Ensuring a pleasant and convenient stay is always our priority.Our location near the underground and close proximity to Leicester Square, as well as the nearby shopping center, are indeed advantageous for our guests. We're thrilled that you found it convenient and accessible.Knowing that it's always a pleasure for you to return is the greatest compliment we could receive. We're honored to have you as a valued guest, and we look forward to welcoming you back for many more enjoyable stays. Should you need any assistance or have any special requests for your next visit, please feel free to let us know. Your satisfaction is our utmost reward.Warm regards, Hilton London Canary Wharf