Área externa para banquete

Avaliações de DoubleTree by Hilton London Kensington

4 out of 5
DoubleTree by Hilton London Kensington
100 Cromwell Road, London, England

Avaliações

7,8

Boa

Nota 10 - Excelente. 447 de 1112 avaliações" "
Nota 8 - Boa. 307 de 1112 avaliações" "
Nota 6 - Ok. 168 de 1112 avaliações" "
Nota 4 - Insatisfatória. 114 de 1112 avaliações" "
Nota 2 - Terrível. 76 de 1112 avaliações" "

8,2/10

Limpeza

8,2/10

Serviço e funcionários

7,8/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

JAIR JEFFERSON

Viagem com a família
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Reservations em 13 de fev. de 2024
Dear Jair Jefferson,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

6/10 - Ok

Eduardo

Viagem com a família
Pontos positivos: Conforto do quarto
Bem localizado, quarto confortável, café da manhã regular (por vezes o ambiente sujo e desarrumado, máquina de café regular quebrou algumas vezes, poucas opções e sempre a mesma comida). Área do jardim atrás com mesas os aquecedores e luzes só um funcionou raramente e ao pedir para corrigir não resolviam. Luzes no quarto queimadas que não ajeitaram ao pedir, janela do quarto não impede frio e barulho, banheiro sem piso aquecido sem aquecedor e sem aquecedor de toalhas.
Hospedou-se por 8 diárias em jan. de 2024
Resposta de Reservations em 7 de fev. de 2024
Dear Eduardo,Thank you for taking the time to share your experience about your recent stay at our hotel. We would like to sincerely apologize for the numerous issues you encountered during your recent stay at DoubleTree by Hilton Kensington. We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Please rest assured that we are diligently working to resolve mentioned problems as quickly as possible to prevent any further inconvenience to our guests. Thank you for bringing these matters to our attention, and we look forward to restoring your trust in our hotel.Kindest Regards,

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very very bad experience
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Reservations em 13 de jul. de 2023
Dear Guest,Thank you for taking the time to complete our online Guest Satisfaction Survey with regards to your recent stay with us. Guest, from your scores I can see you were not fully satisfied with your stay. Would you be able to shed some light on how we can improve? Thank you once again, I look forward to hearing from you. Kind Regards

10/10 - Excelente

Leandro

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good deal
Restaurante muito bom com ótimo atendimento. Localização sensacional, exatamente em frente à uma estação com as principais linhas de metrô. Quarto confortável
Hospedou-se por 7 diárias em jan. de 2023
Resposta de Reservations em 11 de fev. de 2023
Dear Leandro,Thank you for reviewing your recent stay at DoubleTree by Hilton London Kensington. We are happy to see you have enjoyed your stay and left us an excellent review. We hope to welcome you back again in the near future!Kind Regards, Brigida, Reservations Agent

10/10 - Excelente

Flavio

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente localização!
Hospedou-se por 1 diária em out. de 2022
Resposta de Tara, Reservations Agent em 1 de nov. de 2022
Dear Flavio,Thank you ever so much for having taken the time to share this wonderful review. Following your recent stay with us. I am delighted to see you had such a fabulous experience and hope to have the pleasure of welcoming you back. In the not too distant future.

8/10 - Boa

Deise

Viagem com a família
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jul. de 2022

6/10 - Ok

Alexandre

Viagem com a família
Pontos negativos: Limpeza
Serviço de arrumação de quarto ruim
A expectativa era melhor para um Double Tree by Hilton. Viajamos em família (casal + 2 crianças) e nos hospedamos em Londres por 5 noites (5/7/22 a 13/7/22). A localização é ótima. Não tinha ar condicionado para esfriar o quarto. Nos forneceram um ar condicionado portátil que quebrou o galho. A limpeza do quarto deixou a desejar: na chegada haviam alimentos abertos dos hóspedes que nos antecederam dentro do frigobar e no penúltimo dia não fizeram a arrumação do quarto.
Hospedou-se por 5 diárias em jul. de 2022

8/10 - Boa

Ricardo Luiz

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bom, mas pode melhorar
Excelente localização, num padrão esperado da rede Hilton. No entanto, em vários momentos, não havia membros da equipe disponíveis na recepção, apesar do bom atendimento. Café da manhã muito lotado, precisando de melhor estrutura. Ar condicionado não gelava, apenas aquecia, o que nos deixou com muito calor na hospedagem. Há um belíssimo jardim e restaurante nas “bolhas”, o que vale a pena pelo aspecto cênico. Já o cardápio, poderia melhorar. Em especial os vinhos, de qualidade apenas razoável, mas com preço bem acima do razoável.
Hospedou-se por 4 diárias em abr. de 2022

10/10 - Excelente

Luciana

Hospedou-se por 4 diárias em abr. de 2022

6/10 - Ok

Jennifer, Livonia

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The property is conveniently located to the South Kensington museums and Imperial College London. The Gloucester Road Underground Station is very convenient. These are all positives. A couple of areas of disappointment with the hotel related to the air conditioning and the check-in process. Despite notifying the property of problems with the air conditioning in our room, it was never fully resolved. The room temperature exceeded 27 degrees Celsius even though the outside air temperature was near 16. The windows do not open. The air would run for a few minutes, never get to the desired room temperature, and then would shut off. We were never able to overcome this pattern, even after maintenance supposedly checked the thermostat. With respect to check-in, the check-in time is 3 p.m. and not a minute before. For those of us that arrive on red-eye flights, not being able to get into a room an hour or two early is a bit frustrating. The hotel lobby was full of groups of very tired people waiting to get into rooms. At 2:55 p.m., we were told the rooms were not ready and then magically at 3 p.m., they were all ready. I've stayed in many hotels across London and never had a problem getting into a room an hour or two early. For those of us traveling into London on red-eye flights, this is important. I am unlikely to book this hotel again for this reason alone.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Reservations em 16 de mai. de 2024
Dear Jennifer, Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you.Kind Regards,

6/10 - Ok

Hervé

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very nice hotel in a great location. The rooms are nice especially if you have a garden view. Only negativee pooint was thhe check-in which was painful and unpleasant.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Reservations em 14 de mai. de 2024
Dear Herve,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities regards your recent stay with us.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance. Kind Regards,

10/10 - Excelente

Darnell

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice hotel and incredible staff.
Hospedou-se por 7 diárias em mai. de 2024
Resposta de Reservations em 13 de mai. de 2024
Dear Darnell,Thank you very much for taking the time to share your scores in regards of your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards, Brigida, Reservations Agent

10/10 - Excelente

Laura

Viagem com a família
The location of the hotel is great but unfortunately during our stay the tube lines to this hotel was out of order. The staff is really nice and helpfull but in weekends the buffet breakfast was way too crouwded. 1 minus: inside the hotel it is super hot and it is not possible to open any windows in the hotel rooms
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Reservations em 7 de mai. de 2024
Dear Laura,Thank you for taking the time to leave us a review in regards of your recent stay at DoubleTree by Hilton Kensington. We are happy to hear you have enjoyed your stay with us, especially the location of the property and our staff. Please note, that the windows do not open in rooms for the safety of our guests, but you are more than welcome to use our newly upgraded air conditioning system to cool the air in the room. We do hope to welcome you to our hotel very soon, on your next trip to London!Kind Regards, Brigida, Reservations Agent

10/10 - Excelente

Cristopher

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Todo bien
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Reservations em 2 de mai. de 2024
Dear Cristopher,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 - Excelente

KATHARINE

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were extremely helpful and made us all feel very welcome, with special attention to the children. The area is excellent for children, close to the museums.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Reservations em 30 de abr. de 2024
Dear Katharine, Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 - Boa

Robert

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely property with good friendly staff, however outside wheelchair lift was broken and found out we needed to go down steps for breakfast. Overall great stay but maybe more work for disabled people to be amazing. but would recommend
Hospedou-se por 1 diária em abr. de 2024
Resposta de Reservations em 29 de abr. de 2024
Dear Robert,Thank you for taking the time to review our property in regards of your recent stay. We are happy to hear you have enjoyed your stay with us, especially our friendly staff. Rest assured, we will pass on your comments/concerns to the relevant departments to rectify the shortfalls you have outlined. We do hope to welcome you back, sometime in the not too distant future!Kind Regards, Brigida, Reservations Agent

6/10 - Ok

Paul

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Reservations em 16 de abr. de 2024
Dear Paul,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We welcome all feedback for the betterment of our product and services. We hope that you can accept our apologies for any inconvenience we may have caused you and hope you will consider staying with us in the future. Kind Regards,

10/10 - Excelente

Anna

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Reservations em 17 de abr. de 2024
Dear Anna, Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

2/10 - Terrível

GEMMA

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hotel was dirty, rooms are tired. We had a leak from our bathroom so we had wet carpet which I called 3 times about and nobody resolved
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Reservations em 12 de abr. de 2024
Dear Gemma,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you. Please rest assured that I will directly pass on your comments/concerns to the departments to rectify the shortfalls that you have outlined. Once again please do accept our apologies for the inconveniences we may have caused.Kind Regards,

10/10 - Excelente

Amy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Reservations em 8 de abr. de 2024
Dear Amy,Thank you for your feedback in regards of your recent stay at DoubleTree by Hilton Kensington. We can see from your scores, that you have thoroughly enjoyed your stay with us and we are delighted to hear that. Rest assured, we will share your scores with the hotel team. We look forward to welcoming you back again, in the not too distant future!Kind Regards, Brigida, Reservations Agent

10/10 - Excelente

Danielle

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Reservations em 7 de abr. de 2024
Dear Danielle,Thank you for leaving us a review in regards of your recent stay at DoubleTree by Hilton Kensington. We are delighted to hear you have enjoyed your stay with us. Rest assured, I will share you scores with the hotel team, who will be encouraged by your positive feedback. We look forward to welcoming you back, sometime in the near future!Kind Regards, Brigida, Reservations Agent

10/10 - Excelente

JANET

Pontos positivos: Comodidades
Took interest in my family and made them feel special!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Reservations em 4 de abr. de 2024
Dear Janet,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 - Excelente

Matthew

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent staff that provided a solid, clean room (with good water pressure). Very convenient to Tube and bus, as well as Heathrow.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Reservations em 2 de abr. de 2024
Dear Matthew,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 - Excelente

Midiam Conrado

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The location is perfect, right in front of the underground station. The Avenue is awesome and it is very close to Natural History Museum.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Reservations em 1 de abr. de 2024
Dear Midiam Conrado,Thank you for sharing your review in regards of your recent stay at DoubleTree by Hilton London Kensington. We are pleased to hear you have enjoyed your stay with us. In particular, the location of the property. Rest assured we will share your scores with our hotel team, who will be encouraged by your positive feedback. We look forward to welcoming you back soon, for your next trip to London!Kind Regards, Brigida, Reservations Agent

8/10 - Boa

Kam

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2024
Resposta de Reservations em 2 de abr. de 2024
Dear Kam,Dear Martin,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,DovileReservations Agent

10/10 - Excelente

Michael, cary

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff was absolutely amazing. I cannot recommend them enough!
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Reservations em 30 de mar. de 2024
Dear Michael,Thank you very much for taking the time to share your scores in regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon!Kind Regards, Brigida, Reservations Agent

4/10 - Insatisfatória

Kristoffer

Pontos positivos: Limpeza
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Reservations em 26 de mar. de 2024
Dear Kristoffer,Thank you for taking the time to share your scores regards to your recent stay with us. Guest, from your scores I can see you were not fully satisfied with your stay. Would you be able to shed some light on how we can improve? Thank you once again, I look forward to hearing from you. Kind Regards,

10/10 - Excelente

Shane

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly staff and very clean rooms.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Reservations em 24 de mar. de 2024
Dear Shane,Thank you very much for taking the time to provide the ratings for our services and facilities. At DoubleTree by Hilton Kensington, it is our philosophy to ensure that we provide our guests with the highest standards of product at all times. We are delighted to hear your have enjoyed your stay with us. Rest assured that I will share your scores with the hotel team. We do hope to welcome you back to our hotel very soon, on your next trip to London!Kind Regards, Brigida, Reservations Agent

10/10 - Excelente

Annmarie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, very quiet. Staff very friendly and helpful
Hospedou-se por 1 diária em mar. de 2024
Resposta de Reservations em 23 de mar. de 2024
Dear Annmarie,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 - Excelente

Lolith

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We liked that it is nearby the airport and the shuttle bus and driver was helpful to us. Thank you fir your goid accommodation
Hospedou-se por 1 diária em mar. de 2024
Resposta de Reservations em 15 de mar. de 2024
Dear Lolith,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 - Boa

Chiara

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Ottima la posizione vicino alla fermata della metro e ad alcune delle principali attrazioni di Londra. Camera pulita e silenziosa. Personale molto cordiale.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Reservations em 10 de mar. de 2024
Dear Chiara,Thank you for taking the time to leave us a review in regards of your recent stay at DoubleTree by Hilton London Kensington. We are happy to hear you have enjoyed your stay with us, especially the location of the property and our friendly staff. Rest assured, your feedback will be passed on to our hotel team, who will be encouraged by your positive scores. We look forward to welcoming you back again, for your next trip to London!Kind Regards,BrigidaReservations Agent

4/10 - Insatisfatória

Wai

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
We stayed in room 428 and next to us was a private store room. We were rudely waken up at 6am by staff taking something and being very noisy. It sounded like the cleaning trolleys for staff to clean rooms. We could not get back to sleep and I must say it ruined our stay. We came to London to see a show and ended up not getting much sleep. I mentioned it to the receptionist when checking out Saturday morning she was not helpful at all. Her response was speak to Expedia, who we made the booking with.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Reservations em 27 de fev. de 2024
Dear Wai,Thank you for taking the time to review our property at Hilton Double Tree Kensington - We are saddened that we have not meet your expectations during your stay and we hope that you can accept our apologies for any inconvenience we may have caused you. Please do not hesitate to reach out to us via email for further investigation and allowing us the opportunity to make it right for you.Kind Regards,

10/10 - Excelente

Lynn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Reservations em 20 de fev. de 2024
Dear Lynn,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Reservations em 17 de fev. de 2024
Dear Guest,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance.Kind Regards,

10/10 - Excelente

Paul

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent stay
Excellent stay, Friendly and Helpfull staff, perfectly positioned for tubes into central london. Great stay
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Reservations em 16 de fev. de 2024
Dear Paul,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Best Wishes,

4/10 - Insatisfatória

Tim

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Some birthday trip to london
Disappointed we had to leave a £150 deposit as well as the cost of the room. Room was small with limited facilities. WiFi poor. Door difficult to open. Shower loose and an adjoining to door to the next room. No fridge. No water on arrival. Limited choice for breakfast although it was tasty. Location great.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Reservations em 13 de fev. de 2024
Dear Tim,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.Firstly, I would like to sincerely apologize for the quality of service we have provided. Please rest assure I will be sharing your comments and concerns with our departments to investigate this further.Thank you for bringing to our attention the details, that matter.Once again, please do accept our apologies for the inconveniences caused and we do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington.Kind Regards,

10/10 - Excelente

Michelle

Hospedou-se por 1 diária em fev. de 2024
Resposta de Reservations em 11 de fev. de 2024
Dear Michelle,Thank you very much for taking the time to share your scores in regards of your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share this with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards, Brigida, Reservations Agent

4/10 - Insatisfatória

ADRIAN

Viagem com a família
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Just ok !
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Reservations em 5 de fev. de 2024
Dear Adrian,Thank you for your feedback in regards of your recent stay with us at DoubleTree by Hilton Kensington. We can see from your scores that you were not fully satisfied with your stay and we would like to extend our apologies for any inconveniences we may have caused you. We do hope to welcome you back, sometime in the near future, to meet all your expectations and needs!Kind Regards, Brigida, Reservations Agent

2/10 - Terrível

James

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Room was missing a curtain. Very bright overnight and unable to sleep. Reported but no action taken and now the hotel aren’t responding to my emails.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Reservations em 1 de fev. de 2024
Dear James,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington.First and foremost, we hope you can accept our sincerest apologies for the inconveniences caused to you and your family during your stay. We deeply regret that your experience fell short of your expectations, and we appreciate you bringing these concerns to our attention. Rest assure your comments will be passed on to the rightful departments and managers. I will be also contacting you directly on this matter to help ease out the unpleasant experience.I do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington. Kind Regards,DovileReservations Agent

10/10 - Excelente

I

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Reservations em 1 de fev. de 2024
Dear Guest,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

8/10 - Boa

jonathan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice
Very nice location close to the tube, pleasant room and very helpful reception staff. Recommended.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Reservations em 29 de jan. de 2024
Dear Jonathan,Thank you for taking the time to review our property in regards of your recent stay. At DoubleTree by Hilton Kensington, we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to our hotel, sometime in the not too distant future!Kind Regards, Brigida, Reservations Agent

2/10 - Terrível

James

Hospedou-se por 1 diária em jan. de 2024
Resposta de Reservations em 29 de jan. de 2024
Dear James,Thank you for taking your time to review our property at DoubleTree by Hilton Kensington. Firstly, I would like to sincerely apologize for the quality of service we have provided. Please rest assure I will be sharing your feedback with our departments to investigate this further.Thank you for bringing to our attention the details, that matter. Once again, please do accept our apologies for the inconveniences caused and we do hope that events on this occasion will not adversely affect your impression of Doubletree by Hilton Kensington.Kind Regards, Brigida, Reservations Agent

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wonderful
Love the stay here, the room was clean and well kept. Service staff were very friendly and fast to respond. The hotel location is also great, near Gloucester tube station, museums and some food options around. I would come back. Wonderful stay.
Hospedou-se por 11 diárias em jan. de 2024
Resposta de Reservations em 29 de jan. de 2024
Dear Alvona,Thank you for taking the time to review our property at DoubleTree by Hilton London Kensington. We are delighted to hear you have enjoyed your long stay with us and that everyone from our staff you have encountered has been helpful and friendly. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests and your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We look forward to welcoming you back for your next trip to London, as your home away from home!Kind Regards, Brigida, Reservations Agent

10/10 - Excelente

Salman

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect
To be honest I saw the reviews before I book I felt not comfortable however , I boooked three nights and the hotel was amazing the bed and the air conditioning and even the staff and especially (Zain ) . The location of the hotel is perfect and a lot of restaurants around it . In the end PERFECT !
Hospedou-se por 1 diária em jan. de 2024
Resposta de Reservations em 20 de jan. de 2024
Dear Salman,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We do hope to welcome you back to Doubletree by Hilton Kensington very soon!Kind Regards,

10/10 - Excelente

Maria

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My family and I stayed at Doubletree London Kensington from Jan 2 to Jan 5 2024. The overall experience was AMAZING! The hotel is very conveniently located, in a ver posh areas, surrounded by Embassies and nice Victorian buildings. It is close to the Museum mile. The continental Breakfast is delicious, especially the scrambled eggs and hash browns. Rooms are ok, nothing special (they should include a fridge).The service is very friendly and do their best to meet your needs, especially WAJIA and ZAIN. We are so grateful to them!We definitely want to come back!
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Reservations em 20 de jan. de 2024
Dear Maria,Thank you for taking the time to share your experience about your recent stay here at DoubleTree by Hilton Kensington.We are glad to hear that you had a wonderful stay with us. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We do hope to welcome you back to Doubletree by Hilton Kensington very soon!Kind Regards,

6/10 - Ok

Viajante verificado

Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Reservations em 19 de jan. de 2024
Dear Guest,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance.Kind Regards,

10/10 - Excelente

Lauren

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Reservations em 18 de jan. de 2024
Dear Lauren,Thank you very much for taking the time to share your scores regards to your recent stay with us. At Doubletree by Hilton Kensington we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of DoubleTree by Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to DoubleTree by Hilton Kensington very soon! Kind Regards,

6/10 - Ok

Carina

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Bra läge för att utforska London. Väldigt trevlig personal, bra frukost för att vara London. Rummet (svit) var väldigt sliten, tyvärr inget 4 stjärnigt hotell.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Reservations em 16 de jan. de 2024
Dear Carina,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.We do hope that upgrade to an apartment for your whole stay helped to retrieve the unpleasant experience on your first day in our hotel. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Kind Regards,

6/10 - Ok

Matthew

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
It was close to the tube station so a very handy location
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Reservations em 13 de jan. de 2024
Dear Matthew,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Doubletree by Hilton Kensington very soon and I remain at your disposal for any future assistance.Kind Regards,

8/10 - Boa

Lucy

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
5min walknto the natural history museum. 10min walk to south kensington underground. A few nice restaurants dotted around and a waitrose opposite for any forgotten items or little treats. Other guests were exceptionally noisy but you cant escape that in a busy hotel. Breakfast was good, pancake machine a big hit with kids. Checked in at 4 and it was chaotic with so many othwr guests also checking in and it seemed like many rooms were not ready. Our room was and it was exactly what was advertised and booked. Clean and perfect for a one night stop.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Reservations em 9 de jan. de 2024
Dear Lucy,Thank you very much for taking the time to provide the ratings you have provided for our services and facilities, as well as more details on your stay. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times. Rest assured that I will share your scores with the hotel team.Your notes will help us to continue improve our quality of service and rooms. We do hope to welcome you back to Doubletree by Hilton Kensington anytime soon!Kind Regards,