We regret very much that after making the Checkin you could not get to stay at the indicated time, your room was ready after the indicated time. The error was due to a human error on the part of the receptionist who did not know how to use the Expedia Booking system. Indeed his reservation was respected and we were waiting for him all night with the worry that nothing bad would have happened to him. To alleviate the discomfort we give you a discount of 15% on your next visit.