Dear Irineu, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I have shared your feedback with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Pernoite, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I have shared your feedback with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Jacqueline, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I have shared your feedback with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Daniela, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I have shared your feedback with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Daniela, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I have shared your feedback with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Renan, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott O.R. Tambo Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincerest apology for the bad experience you had during your stay. I have shared your feedback with the appropriate hotel TEAM to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Johannesburg.

Dear Dioego, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I have shared your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Pedro, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I have shared your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Anonymous, , Thank you for your inspiring review. We are excited to hear that our STAFF were able to give you an amazing experience making you feel welcome and leave you with a good first impression at check in. It is great to see that they were helpful in assuring you have a comfy bed and clean room, creating ease, making it a better stay. We are glad that you acknowledge our amnesties. We are glad to hear that the food was pleasant to your taste. We are glad to see that you found our transportation to be convenient to you. Further we would like to thank you for the great response. Kindest Regards, The Protea Hotel by Marriott O.R Tambo TEAM

Dear Denis, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I have shared your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

Dear Anonymous, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel O.R. Tambo Airport. As a Valued GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “8”; however, we also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.

Dear Luiz Claudio, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel O.R. Tambo Airport. As a Valued GUEST, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “8”; however, we also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.

Querida Danielle, Obrigado pela sua revisão inspiradora. Estamos felizes em saber que você teve uma estadia agradável conosco e gostou da proximidade com o aeroporto. Mais uma vez, obrigado pelo seu valioso feedback e esperamos atendê-lo novamente sempre que suas viagens o trouxerem de volta a Joanesburgo. Regrads amável Smangele Ncgobo Gerente de Relações com Clientes

Thank you for staying with us we hope to see you again in the future.

Tack för att du bodde hos oss, vi uppskattar din underbara feedback och vi hoppas vi ses snart i framtiden.

Dear Carla Z A. Thanks for staying with us. We appreciate your feedback!

Dear Valued GUEST, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport. I have shared your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional Customer service. Thank you for choosing to stay at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg. Regards, Lihle Mposula

Dear Marcelo. Thank you for sharing your recent stay experience with us. We are truly delighted for such a detailed review it is honestly great. We are happy we could share this special time with you during your Honeymoon. We do hope to welcome you back soon.

Dear Anonymous. Thanks for staying with us. We appreciate your feedback!

Dear Marcus V F. Thanks for staying with us. We appreciate your feedback! We are happy you enjoyed the hotel and we hope to welcome you back soon.

Dear Marcelo. Thanks for staying with us. We appreciate your feedback! We hope to welcome you back soon.

Dear Daniel. Thank you for taking the time to share your stay experience with us. We are located close to the airport, but we are one of the fortunate hotels that have no airplanes flying over the hotel. The airport does tend to be noisy, but we are renovating our rooms and with an even more improved soundproofing system to allow for less disturbance. We do hope to welcome you back soon to show you these features.

Dear Flavia. Thank you for writing to us. We are delighted that you chose to stay with us. With regards to the shower, we understand that the design is not always satisfactory to all our GUESTS. We are making current amendments to ensure this is combated. We do hope to welcome you back soon.

Dear Anonymous. Thank you for taking the time to write to us. We would like to profusely apologize for any inconvenience caused. This was purely human error and not the intent and will be addressed immediately. We do hope to welcome you back soon.

Dear Carlos. Thank you for writing to us. Whilst we try our uttermost to offer the best experience and be identified as a Marriott, we do understand we might fall short sometimes. Please be so kind and share your detailed experience with us in order for us to correct our shortcomings.

Dear Anonymous, Thank you for taking the time to share your recent experience at the Protea Hotel O.R. Tambo Airport with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our staff did not quite meet your expectations. Please rest assured that your comments have been shared with the team in an effort to improve our overall service experience. I would like to take this time to apologize for the smell caused by cigarettes. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a Valued GUEST, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Johannesburg.

Thank you for your review.

Dear Clarissa. Thank you for taking the time to write to us. It brings us great joy to see that you enjoyed your experience with us. We hope to share many more of these experiences with you.

Dear Henrique. Thank you for taking the time to write to us on your recent stay. We are extremely concerned with your review and the charges that you advised. We would definitely like to address this, kindly please supply us with more information in order to look into this.

Dear Pedro. Thank you for choosing to stay with us and for such a wonderful review. We will share your wonderful review with the TEAM to continue to motivate and drive them. We look forward to seeing you soon again.

Dear Monica Thank you for the review I am delighted to hear that you enjoyed your stay with us and that we could meet your needs. We are however somewhat saddened to see that the room functionality was not to your satisfaction. The rooms were designed in a European style in order to create more space, but we might have some exciting renovations in the near future. We look forward to your next visit Kind regards Tamzyn Graham Assistant GUEST Relations Manager

Caro Gabriel Obrigado por compartilhar sua experiência com o Protea Hotel by Marriott O.R. Aeroporto de Tambo através da Pesquisa de Satisfação do Cliente. Com a missão de oferecer um serviço ao cliente superior, estamos orgulhosos de atender às suas necessidades e estamos muito satisfeitos por saber que atendemos suas expectativas. Como um avaliado, seus comentários serão compartilhados com a TEAM para inspirar e motivá-los a oferecer um serviço de atendimento excepcional. Obrigado por ficar no Protea Hotel by Marriott O.R. Tambo Airport e esperamos que você escolha ficar com a gente novamente sempre que suas necessidades de viagem o levem de volta a Joanesburgo. Saudações, Lihle Mposula Assistente do gerente de relações do convidado

Dear Valuled GUEST, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg. Kind Regards, Lihle Mposula Assistanat GUEST Relations Manager

Dear Valued GUEST, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport. Kind Regards, Lihle Mposula

Caro Muito Bom, Obrigado por compartilhar sua experiência no Protea Hotel by Marriott O.R. Aeroporto de Tambo através da Pesquisa de Satisfação de Clientes. Com a missão de oferecer um serviço de atendimento ao cliente superior, estamos orgulhosos de atender às suas necessidades e estamos muito satisfeitos por saber que atendemos suas expectativas. Como um convidado de valor, seus comentários serão compartilhados com a TEAM para continuar a inspirar e motivá-los a oferecer um serviço de atendimento excepcional. Obrigado por ficar no Protea Hotel by Marriott O.R. Aeroporto de Tambo e esperamos que você escolha ficar com a gente novamente sempre que suas necessidades de viagem o levem de volta a Joanesburgo. Atenciosamente, Lihle Mposula Assistente GUEST Relations Manager

Dear Antonio, Thank you for sharing your experience at the Protea Hotel by Marriott O.R. Tambo Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel by Marriott O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg. Kind Regards, Lihle Mposula Assistant GUEST Relations Manager

Estimado amigo, Obrigado por compartilhar sua experiência no Protea Hotel O.R. Aeroporto de Tambo através da Pesquisa de Satisfação de Clientes. Com a missão de oferecer um serviço de atendimento ao cliente superior, estamos orgulhosos de atender às suas necessidades e estamos muito satisfeitos por saber que atendemos suas expectativas. Como um convidado de valor, seus comentários serão compartilhados com a TEAM para continuar a inspirar e motivá-los a oferecer um serviço de atendimento excepcional. Obrigado por ficar no Protea Hotel O.R. Aeroporto de Tambo e esperamos que você escolha ficar com a gente novamente sempre que suas necessidades de viagem o levem de volta a Joanesburgo.

Caro Eduardo, Obrigado por tomar o tempo para compartilhar sua experiência recente no Protea Hotel by Marriott O.R. Aeroporto de Tambo com a gente. Uma das nossas principais prioridades é fornecer o mais alto nível de serviço amigável e cortês. Embora tenha sido um prazer ter você aqui como nosso convidado, seus comentários sobre o serviço que nossa equipe forneceu chamaram minha atenção. Lamento muito saber que a qualidade do serviço prestado pela nossa equipe de recepção não atendeu às suas expectativas. Tenha a certeza de que seus comentários foram compartilhados com a equipe em um esforço para melhorar a nossa experiência de chegada. Obrigado por ser um VALOR ESPECIAL e esperamos atendê-lo novamente sempre que suas viagens o levem de volta a Joanesburgo. Atenciosamente, Lihle Mposula Assistente GUEST Relations Manager

Dear Patricia, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel by Marriott O.R. Tambo Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the bad experience you had during your stay. I have shared your feedback with the appropriate hotel TEAM to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Johannesburg. Kind Regards, Lihle Mposula Assistant GUEST Relations Manager

Dear Faboila, Thank you for sharing your experience at the Protea Hotel O.R. Tambo Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg. Kind Regards, Lihle Mposula Assistant GUEST Relations Manager

Dear Pablo, Thank you for sharing your experience at the Protea Hotel O.R. Tambo Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued GUEST, your feedback will be shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel O.R. Tambo Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg. Kind Regards, Lihle Mposula Assistant GUEST Relations Manager

Caro Sergio Bruno, Obrigado por sua revisão inspiradora. Estamos ansiosos para ouvir que o nosso pessoal conseguiu dar-lhe uma experiência incrível, fazendo com que você se sinta bem-vindo e deixá-lo com uma boa primeira impressão no check-in. É ótimo ver que eles foram úteis para garantir que você tenha um quarto confortável e limpo , Criando facilidade, tornando a estadia melhor. Estamos felizes por ter encontrado a nossa comida agradável. Estamos felizes por ver que você achou nossa localização conveniente e segura para você. Além disso, gostaríamos de agradecer a você pela excelente resposta. Atenciosamente, Thembelihle Mposula

Dear Jose Luiz, Thank you for your inspiring review. We are excited to hear that our STAFF were able to give you an amazing experience making you feel welcome and leave you with a good first impression at check in . Your review is motivation for our TEAM to do their best every time. Further we would like to thank you for the great response. Kindest Regards, The Protea Hotel by Marriott O.R Tambo TEAM

Dear Diego, Thank you for your review. We are excited to hear that our STAFF were able to give you an amazing experience making you feel welcome and leave you with a good first impression at check in . Your review is motivation for our TEAM to do their best every time. Further we would like to thank you for the great response. Kindest Regards, The Protea Hotel by Marriott O.R Tambo TEAM

Dear GUEST, Thank you for your inspiring review. We are excited to hear that you had an amazing experience making you feel welcome and leave you with a good first. It is great to see that they were helpful in assuring you have a comfy bed and clean room, creating ease and making for a better stay. However we would like to apologize that the room does not offer enough privacy. and we are glad you found convenience in our transportation services. Further we would like to thank you for the great response. Kindest Regards, The Protea Hotel by Marriott O.R Tambo TEAM

Dear Guest, Thank you for your kind review. We are delighted to hear that you enjoyed your stay with us and had a good experience regarding your check-in. Your review is motivation for our TEAM to do their best every time. Kind Regards, The Protea Hotel O.R Tambo Airport TEAM

Prezado cliente, Obrigado por seu comentário inspiradora. Estamos muito animado para ouvir que o nosso hotel foi capaz de dar-lhe a experiência que você procura fazer você se sentir bem-vindo e deixá-lo com uma boa primeira impressão no check-in. Por isso, gostaria de desculpas sobre o nível de ruído. é muito bom ver que eles foram úteis para assegurar que você tinha um quarto confortável, com as nossas instalações criando facilidade e fazer você se sentir bem-vinda. Nós estamos contentes que o transporte foi. Nós também estamos satisfeitos em ver que você encontrada conveniência, serenidade e apreciamos as nossas porções no restaurante Armazém. Além disso, gostaríamos de agradecer o grande resposta e por nos informar. Kindest Regards, The Protea Hotel by Marriott OR Tambo EQUIPE!

Caro Gustavo, Obrigado por seu comentário espécie. Estamos muito satisfeitos em saber que você encontrou a nossa localização para ser conveniente. Isso nos entristece ouvir sobre a sua má experiência e gostaríamos de oferecer aos nossos sinceras desculpas para o mau serviço que recebemos da equipe do serviço de quarto. Este não é o nosso padrão e será trazido para manejos atenção. Como para o restaurante buffet fecha às 22:30 mas você pode pedir ao lado do serviço de quarto menu ou pedido a qualquer momento desde o bar, serviço de quarto e cozinha funcionar 24 horas. Esperamos que vamos ter a oportunidade de dar-lhe uma melhor experiência no futuro. Atenciosamente, A equipe de Protea Hotel O.R Tambo!