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Avaliações de Mia Reef Isla Mujeres - All Inclusive

4 out of 5
Mia Reef Isla Mujeres - All Inclusive
Calle Zazil-Ha S/N, Zona 7, Islote El Yunque, Isla Mujeres, QROO

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 485 de 1001 avaliações" "
Nota 8 - Boa. 262 de 1001 avaliações" "
Nota 6 - Ok. 133 de 1001 avaliações" "
Nota 4 - Insatisfatória. 63 de 1001 avaliações" "
Nota 2 - Terrível. 58 de 1001 avaliações" "

8,6/10

Limpeza

8,8/10

Serviço e funcionários

7,8/10

Comodidades

7,6/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Maria Elismar

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Ricardo from concierge em 27 de dez. de 2023
Buenos dias Srita. MariaNos puede indicar en que le podemos ayudar ?Saludos ,

8/10 - Boa

Ediene

Hospedou-se por 1 diária em mai. de 2022
Resposta de Community Manager em 28 de mai. de 2022
Dear, Ediene. Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards, community manager.

6/10 - Ok

Aline

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Razoável, não é um grande resort
Vale a pena pela localização, a praia é muito bonita, deslumbrante, águas cristalinas e próximo ao centro, com bares e restaurantes. O quarto é limpo e confortável. Contudo, a comida é decepcionante, há apenas um restaurante a la carte, que serve o mesmo menu todas as noites, a qualidade deixa muito a desejar, sem sabor. O buffet é razoável, muito abaixo de outros resorts. Não há comida o dia todo, o que é péssimo para um all inclusive, em alguns momentos os restaurantes ficam fechados e não há nada. A pior parte é o serviço, pedíamos bebidas e elas nunca chegavam, não há funcionários para atender o número de hóspedes. Nosso frigobar não foi reposto. Por fim, não há entretenimento noturno.
Hospedou-se por 2 diárias em dez. de 2021
Resposta de Community Manager em 10 de jan. de 2022
Querida, Aline. Lamentamos no poder cumplir con sus expectativas, pero agradecemos sus comentarios sinceros y constructivos. Tenga en cuenta que uno de nuestros principales objetivos es trabajar a diario para mejorar constantemente nuestros servicios y la satisfacción de los huéspedes. He tomado nota de todos sus comentarios y sugerencias que utilizaremos de manera constructiva para mejorar nuestros servicios e instalaciones. Fue un placer acoger sus vacaciones y esperamos que nos brinde la oportunidad de organizar sus vacaciones una vez más. Saludos

4/10 - Insatisfatória

Ana Paula

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
HORRÍVEL! Péssimo hotel, somente o staff é bom.
Atendimento do staff sensacional (Jorge, Ricardo, Berne), exceto do “recepcionista” do restaurante que foi grosseiro e intransigente. Porém o hotel é péssimo! Comida péssima! Péssima infra estrutura! Muito longe de ser considerado um resort “ALL Inclusive”, além da péssima qualidade ainda tinham várias restrições para o ALL Inclusive… Apesar de eu estar com baixíssimas expetativas, mesmo pagando um valor de um hotel 5estrelas, o hotel conseguiu ser MUITO PIOR que eu poderia imaginar Gostaria de deixar meu agradecimento ao Jorge, Ricardo e Berne, que tentaram amenizar todo nosso desconforto e nos proporcionar, uma melhor experiência, dentro das possibilidades deles.
Hospedou-se por 1 diária em nov. de 2021
Resposta de Community Manager em 10 de nov. de 2021
Estimada Ana Paula Seu comentario nos ajuda em nosso esforço contínuo para melhorar a qualidade do produto que oferecemos. Esperamos recebê-lo e fornecer uma outra experiência. Muito obrigado pelas suas palavras positivas sobre o nosso pessoal.

10/10 - Excelente

Paulo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lindo
Hospedou-se por 4 diárias em out. de 2021
Resposta de Community Manager em 10 de nov. de 2021
Estimado Paulo, Muchas gracias por visitarnos, nos hace muy feliz el saber que logramos satisfacer al máximo sus vacaciones y que salieron encantados por las atenciones especiales por parte de todo nuestro equipo En hotel Mia Reef agradecemos su preferencia y esperamos que nos brinde la oportunidad de ser sus anfitriones durante sus vacaciones una vez más. Saludos cordiales.

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
This is not a 5 star hotel
Don't let the pictures deceive you. This is an old hotel. The location is really nice, but the beach is so crowded that it's not worth the stay. This is not a luxury property, the all inclusive service is mainly a poor quality buffet. There are much better options at Playa Norte, you should choose any other hotel. It will cost you the same (or less) and the quality is much better. I stayed another night there and it's incomparable. Save your time and learn from my experience, unless you enjoy crowded beaches and cold buffet food, choose another place to stay.
Hospedou-se por 1 diária em mai. de 2021

8/10 - Boa

Reyna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
La vista de la habitación al mar es fabulosa y la playa perfecta para toda la familia, El personal en general es muy atento y amable. Lo que podrían mejorar es el buffet
Hospedou-se por 1 diária em mai. de 2024
Resposta de Kevin From Concierge em 22 de mai. de 2024
Estimada Reyna, ¡Muchas gracias por tus amables comentarios y por tomarte el tiempo de publicar tu reseña en Expedia! Estaremos honrados de darle la bienvenida nuevamente en un futuro cercano a Mia Reef Isla Mujeres. ¡¡Saludos!! ¡¡Atentamente!!

10/10 - Excelente

Juan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff the service and the food were excellent
Hospedou-se por 7 diárias em mai. de 2024
Resposta de Kevin From Concierge em 19 de mai. de 2024
Dear Juan Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

Katherine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Place needs some serious updating but overall I will come back over and over again. Pool needs to be open later. They kick you out at dark. Beer only at the bar after 10pm so that sucks for non beer drinkers. I love the location and the beaches are amazing. Mexican restaurant was so yummy and so were the fish tacos at the ceviche place. Oddly no ceviche there. I don’t want to leave!! Will be back!!
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Kevin From Concierge em 19 de mai. de 2024
Dear Ketherine Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

2/10 - Terrível

Miroslav, Austin

Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Will never come back again.
Hospedou-se por 10 diárias em mai. de 2024
Resposta de Kevin From Concierge em 16 de mai. de 2024
Good afternoon Mr. Miroslav Thank you for giving us the opportunity to review your comments! We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

10/10 - Excelente

Edward

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The food was excellent and the staff was fantastic. We will definitely be going back.
Hospedou-se por 7 diárias em mai. de 2024
Resposta de Kevin From Concierge em 16 de mai. de 2024
Dear Edward Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 - Boa

Jose Miguel

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 6 diárias em mai. de 2024
Resposta de Kevin From Concierge em 16 de mai. de 2024
Estimado Sr. Jose Miguel ¡Muchas gracias por tus amables comentarios y por tomarte el tiempo de publicar tu reseña en Expedia! Estaremos honrados de darle la bienvenida nuevamente en un futuro cercano a Mia Reef Isla Mujeres. ¡¡Atentamente!!

2/10 - Terrível

Fethi

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
As stay was ok good stat all friendly clean , but I had a really bad experience with the house keeper that was missing my money , was 500 US dollars missing from my room and the. Lobby nothing can do about
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Erik Morales From Recepcion em 16 de mai. de 2024
Good afternoon Mr. Feithi Thank you for giving us the opportunity to review your comments! We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

6/10 - Ok

Everett, Smithville

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The location was beautiful and the staff was great. The property needs updated and repaired. No hot water and the shower head was broken, holes in the blackout drapes, rust on the curtains, tv broken shampoo and conditioner bottles were used. Under par for a 5 star resort. The birds were loud and stunk, bird poo everywhere.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Martin from concierge em 6 de mai. de 2024
Dear everettThank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 - Boa

Harold Edward, Allen Park

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We first came to Mia Reef in 2018 and loved it. Great location. Awesome snorkeling. Decent accommodations and food. On a 1-5 scale ... 5 for location, 5 for staff, 3.5 for rooms and 3 for food. Food is their weakest point. Not enough variety and so so on quality at times. Kudos to Guillermo and Chris. These men were so helpful on numerous fronts and were greatly appreciated!
Hospedou-se por 10 diárias em abr. de 2024
Resposta de Martin from concierge em 6 de mai. de 2024
Dear Harold Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 - Boa

Ashley

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We felt very safe at this resort. We did wish that the food was kept warmer on the buffet. Its a great place to get "lost" in the day as there are no clocks!! 😊
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Martin from concierge em 6 de mai. de 2024
Dear AshleyThank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

Monika Marzena

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
The location was the best part of the hotel. Food was good, service excellent. Room was clean. Close to downtown . Definitely we will come back.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Martin from concierge em 10 de mai. de 2024
Dear monika Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

Cindy

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff and the property is beautiful
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Kevin from Concierge em 5 de mai. de 2024
Dear Cindy Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

Keith, Buda

Viagem em grupo, Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great service!
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Kevin from Concierge em 5 de mai. de 2024
Dear KeithThank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

Jacqueline

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The location of the property is beautiful! The personnel was always working hard to make sure everything was in top condition. Very clean and comfortable. It never seemed crowded. Food options were breakfast/lunch/dinner buffet or Mexican/italian restaurant (dinner only). They all had good options. On most nights there was an entertaining show at 8. The beach is kid/non swimmer friendly. If you are looking to relax on the beach and enjoy a chill laid back environment this is the place to do it!
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Martin from concierge em 3 de mai. de 2024
Dear jacqueline Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

RoseMary

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 8 diárias em abr. de 2024
Resposta de Martin from concierge em 3 de mai. de 2024
Dear rose Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

Paul

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very unique property. The best location on the island!
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Ricardo from concierge em 1 de mai. de 2024
Dear Paul Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

2/10 - Terrível

Anderson

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were very disappointed overall.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Kevin from Concierge em 30 de abr. de 2024
Good afternoon Mr. Anderson Thank you for giving us the opportunity to review your comments! We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

10/10 - Excelente

Emma

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Ricardo from concierge em 30 de abr. de 2024
Dear Emma Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

Samantha

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Mia Reef was perfect. Great food, drinks and beautiful beach!
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ricardo from concierge em 30 de abr. de 2024
Dear Samantha Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 - Boa

Erika

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall stay was great with just a few minor issues. First, my room was not ready upon check in. Waited 2 hours for that, but luckily concierge took our bags so we were able to just eat/hang out at the beach. The food like most all inclusives is okay, just have to find what is good pretty much. The buffet always had tons of options and the place near the beach to eat had some good tacos. The 2 other restaurants on property require 24 hours notice for reservations. Last thing that kept us awake at night was the birds! If you're staying in an ocean front villa, make sure to check the bird mating schedule. We were told they are there for 4-5 months and they are LOUD! All night and all day, sounded like cats fighting at the door, bring good earplugs! We went end of April. Everything else was great! The staff, the amenities, the property is GORGEOUS. The beaches are so nice and in the front there's great snorkeling. Also a highlight of this hotel is Kings Pool! It is a must when staying here! It has the best snorkeling on property and is so beautiful, we spent a whole day at this pool and had it all to ourselves. Place is definitely great if you just want to stay and have a few chill beach days for sure! Kept nice and clean as well. We did an excursion one day and transportation was easy! Would definitely come back.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ricardo from concierge em 29 de abr. de 2024
Dear Erika Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

Renee Grace

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ricardo from concierge em 29 de abr. de 2024
Dear Renee Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

6/10 - Ok

Evelyn, Alexandria

Viagem a dois
Pontos negativos: Comodidades
Surroundings are incredible! Amazing beach, best in the island, amazing for snorkeling. The hotel room is ok and the hotel`s location is just the best. Hotel quality is ok, needs a lot of improvement. It should not be considered all inclusive. The food at the buffet was unacceptable. But the food in the restaurants near by were great :)
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Martin from concierge em 27 de abr. de 2024
Dear Evelyn Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

8/10 - Boa

Melissa K

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Mia Reef is a beautiful setting. You cannot beat its location and natural beauty, the cove, the King's Bath, Atlantic view, palm trees, sand, fish and birds. Check-In had time share pressure. All-inclusive does not include a bali-bed, that is extra or only for timeshare members. A good variety of food and drink options included. Las Marias had incredible dining, very delicious and upscale. We preferred the outdoor dining to the indoor at Las Marias. Guillermo and Rogelio were very gracious. Sarimar had a buffet and hot grill style, allowing for great variety, something for everyone. Jerry and Gustavo were always quick to serve you. The Cevicharia had beachside informal dining by Roberto, where you could grab a refreshing beverage, tostada, tacos and ceviche. We enjoyed entertainment in the Blue Moon Bar, the Caribbean dancers, Mayan dancers and cirque performers. The Spa Mia was heavenly, with massages and sun care oils. Ileana was great! We went in mid April, so the Sooty Terns were in mating season by the villas. This made for a lot of noise, but after the first night we got used to them. Pretty neat to know that they fly for months at a time but come back to Mia Reef during this time of year. Loved being able to watch them laying their eggs. The villas were incredible, clean, great views, and the mini fridge was stocked daily. Minor setbacks were inconsistent on room towels, toiletries and fridge items you would get, pool was hazy. Can't beat the cove!
Hospedou-se por 8 diárias em abr. de 2024
Resposta de Ricardo from concierge em 27 de abr. de 2024
Dear Melissa Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

Patricia l, Monroe

Viagem em grupo, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
La propiedad está buena no es hotel de lujo pero la playa es paradisiaca , está libre de sargazo y la atención del staff es excelente. Definitivamente volveremos el próximo año
Hospedou-se por 10 diárias em abr. de 2024
Resposta de Ricardo from concierge em 26 de abr. de 2024
Estimada Patricia, ¡Muchas gracias por tus amables comentarios y por tomarte el tiempo de publicar tu reseña en Expedia! Estaremos honrados de darle la bienvenida nuevamente en un futuro cercano a Mia Reef Isla Mujeres. ¡¡Saludos!! ¡¡Atentamente!!

10/10 - Excelente

Aimee

Pontos positivos: Serviço e funcionários
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Kevin From Concierge em 16 de mai. de 2024
Dear Aimee Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

4/10 - Insatisfatória

Aileen

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Kevin From Concierge em 16 de mai. de 2024
Good afternoon Mr. Aileen Thank you for giving us the opportunity to review your comments! We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

10/10 - Excelente

Sandy

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We have been here a few times and always bring new people along. Everyone we have brought have loved it as much as we do. Hope to come back again.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ricardo from concierge em 24 de abr. de 2024
Dear Sandy Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

Estella

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Kevin from Concierge em 24 de abr. de 2024
Dear Estella Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 - Boa

Corlin Jilli

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Martin from concierge em 11 de mai. de 2024
Dear corlin Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

Courtney Elizabeth

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Kevin from Concierge em 22 de abr. de 2024
Dear Elizabeth Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

Lorenzo

Hospedou-se por 5 diárias em abr. de 2024
Resposta de Martin from concierge em 11 de mai. de 2024
Dear lorenzo Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

kimberly

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The location,staff ,beach were amazing..highly recommend
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Kevin from Concierge em 21 de abr. de 2024
Dear Kimberly Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

6/10 - Ok

James

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
You’re staying here for the location, not the resort. The resort is fine, not great, not awful. If you like finer accommodations with multiple robust food options you will find yourself complaining. Food is minimally acceptable and mostly buffet. But tons of affordable great food options two to three blocks away in town. But again, you are here for the beach and views. The water is remarkable. Extremely safe for people of all ages including young children. Nobody will be getting carried away by a current or rip tide, nobody will be drowning. More geared for beach bums if you want to stay on resort. If you like exploring Isla is a beautiful place too.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Kevin from Concierge em 21 de abr. de 2024
Dear James Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

10/10 - Excelente

Vjola

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 9 diárias em abr. de 2024
Resposta de Ricardo from concierge em 20 de abr. de 2024
Dear Vjola Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

María

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Martin from concierge em 10 de mai. de 2024
Dear maria Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

Jason

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great spot all inclusive
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ricardo from concierge em 18 de abr. de 2024
Dear Jason Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

8/10 - Boa

Rhonda H., Georgetown

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The beaches in Playa Norte is beautiful and well worth the visit.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Ricardo from concierge em 18 de abr. de 2024
Dear Rhonda Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

10/10 - Excelente

Claudia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Das Hotel ist perfekt gelegen fußläufig zum Ort und an dem schönsten Strand der Insel. Morgens, bevor die Boote kommen konnte man fast alleine im Wasser sein, aber auch später war es nie zu voll und traumhaft schön. Unser Zimmer war ein bisschen in die Jahre gekommen, aber das hat uns nicht gestört. Das Essen war abwechslungsreich und lecker. Das Einzige, was wir nicht mehr machen würden war ein Golfcard im Hotel buchen, denn woanders sind die billiger und besser… Insgesamt haben uns super wohl gefühlt und würden auf jeden Fall wiederkommen.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ricardo from concierge em 17 de abr. de 2024
Dear Claudia Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

10/10 - Excelente

Neal

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I appreciated the staff. They were attentive, gracious, welcoming, friendly, honest...... I was impressed with the quality of food and drink. Over-all not a bad moment during the 9 days there. I will definitely be back.
Hospedou-se por 8 diárias em abr. de 2024
Resposta de Ricardo from concierge em 17 de abr. de 2024
Dear Neal Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards!!

2/10 - Terrível

Manoj

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Kevin from Concierge em 6 de mai. de 2024
Dear Mr. Manoj Please let us know in what can we help you? Regards!!

6/10 - Ok

Audrey

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
Limited all inclusive. First all inclusive I've been to with limitations on food and alcohol. For this reason i would not recommend or return. I will say the staff was excellent
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ricardo from concierge em 15 de abr. de 2024
Dear Audrey Thank you very much for your kind comments and for taking the time to post your review on expedia We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

10/10 - Excelente

Henry

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Loved the water and snorkeling. We had two stingrays in the water below the villas. A moraine eel that I don’t need to see again. Amazing colours of water, tons of fish. Loved the villas and the location of the villas. Loved the food. The buffet was great. The restaurant is amazing. Did not expect that. The shrimp bar on the beach is great!! Staff goes above and beyond. We fell in love with the place because of the water/beach and the staff. We were shocked how busy the area can be. Up to 70 boats visit the bay on a busy day. Mind you they wade through the water to the north end beach and not Mia Reef beach, waters and grounds. We are from a small prairie town and do not care for masses of people. Having said that, it did not interfere with enjoying the vacation. Tourist area/street in North end was fun to walk through in the evenings. Tons of little stores, restaurants, bars out on the street. Snorkeling at Garrafon Beach Hotel worth it. With more coral than at Mia. Again lots of fish. Do not like the push for presentation on time share upon arrival. We firmly had to decline to engage in conversations on time share.
Hospedou-se por 8 diárias em abr. de 2024
Resposta de Ricardo from concierge em 15 de abr. de 2024
Dear Henry Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!

6/10 - Ok

Shelly

Hospedou-se por 7 diárias em abr. de 2024
Resposta de Ricardo from concierge em 4 de mai. de 2024
Dear Shelly Thank you for giving us the opportunity to review your comments! We are sorry that we could not meet your expectations but we appreciate your sincere and constructive comments. Please note that one of our main objectives is to work every day to constantly improve our services and guest satisfaction. I have taken note of all your comments and suggestions which we will use constructively to improve our services and facilities. It was a pleasure organizing your holiday and we hope you will give us the opportunity to organize your holiday once again. A cordial greeting!!

8/10 - Boa

Ronald

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Staff was very good. Property needs to be upgraded
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Martin from concierge em 14 de abr. de 2024
Dear Ronald Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. We will work on improving the areas of opportunities you mentioned to provide you the best experience in your next visit.Regards!! Kind regards!