Área de estar no saguão

Avaliações de Comfort Suites Houston West at Clay Road

2.5 out of 5

Avaliações

8,6

Excelente

Nota 10 - Excelente. 501 de 903 avaliações" "
Nota 8 - Boa. 236 de 903 avaliações" "
Nota 6 - Ok. 78 de 903 avaliações" "
Nota 4 - Insatisfatória. 31 de 903 avaliações" "
Nota 2 - Terrível. 57 de 903 avaliações" "

8,6/10

Limpeza

8,8/10

Serviço e funcionários

7,8/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Susan

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
It was nice and good location.
Hospedou-se por 2 diárias em mai. de 2024

6/10 - Ok

Blanca

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
light bulbs in my room kept going out, couch was weird, other then that it was okay.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Manager em 17 de mai. de 2024
Hello Blanca, Thank you for taking the time to share your feedback with us. We appreciate your comments and will share them with our team for further review to enhance our guest experience. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.

8/10 - Boa

Kristin C

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Safe area, clean and the rooms were very spacious, lots of counter space. Breakfast was decent, loved the Texas shaped waffles. 😊 A great place for the cost.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Manager em 14 de mai. de 2024
Hello Kristin C,Thank you for sharing your positive feedback with us! We are delighted to hear that you found our hotel to be in a safe area, with spacious rooms and a decent breakfast selection, especially our Texas shaped waffles. We aim to provide great value for our guests, and we are pleased you had an enjoyable stay with us.

2/10 - Terrível

Yesica

Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 17 de mai. de 2024
Hello Yesica, We are sorry to hear that your experience did not meet your expectations. Please do not hesitate to reach out to us so we can address any concerns you may have.

10/10 - Excelente

Tonysha

Pontos positivos: Limpeza e condições e instalações da propriedade
Great
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Manager em 10 de mai. de 2024
Hello Tonysha,We appreciate your feedback and are pleased to hear you enjoyed your stay with us. Thank you for sharing your positive experience! We look forward to welcoming you back in the future!

4/10 - Insatisfatória

Sixto Alejandro

Pontos negativos: Limpeza e condições e instalações da propriedade
Elevator didnt work an air conditioner in looby no work
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 10 de mai. de 2024
Hello Sixto Alejandro,We're sorry to hear about the inconvenience you experienced with the elevator and lobby air conditioner during your stay. Your feedback is valuable to us, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future.

8/10 - Boa

Jokayra

Pontos positivos: Limpeza e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 7 de mai. de 2024
Hello Jokayra,We appreciate your feedback and will share your comments with our team for future improvements. Your satisfaction is important to us and we hope to welcome you back in the future.

10/10 - Excelente

Hayleng, PalmCoast

Pontos positivos: Condições e instalações da propriedade
Everything is good.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 7 de mai. de 2024
Hello Hayleng,We are pleased to hear that you had an overall positive experience during your stay. We value your feedback and hope to welcome you back again in the future.

10/10 - Excelente

Maikel

Pontos positivos: Limpeza e comodidades
Excelente muy limpio y tranquilo todo
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 4 de mai. de 2024
Hello Maikel,Nos complace saber que disfrutó de la limpieza y la tranquilidad durante su estancia en nuestro hotel. Esperamos poder darle la bienvenida de nuevo en el futuro para otra experiencia satisfactoria.

10/10 - Excelente

Yaraldi, Odessa

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 2 de mai. de 2024
Hello Yaraldi,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 - Boa

Rochelle

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e comodidades
We were disappointed in the room as it had a terrible smell of smoke. The desk did give us a spray to spray the room.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 1 de mai. de 2024
Hello Rochelle, We regret to hear about your experience with the room. We appreciate you bringing this to our attention, as it allows us to continually improve our services for future guests. Our team is always available to address any concerns and ensure all guests have a comfortable stay.

10/10 - Excelente

Jeditza

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Comfort Suites at Clay Rd is close to night life and good restaurants. The property is clean and the staff is kind.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 1 de mai. de 2024
Hello Jeditza,We're delighted to hear that you enjoyed our convenient location near nightlife and restaurants, as well as our clean property and friendly staff. Your positive feedback is greatly appreciated.

2/10 - Terrível

melinda, St.Charles

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is not kept up, it’s old and dirty, mold smell, water damaged. Would not stay again.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 1 de mai. de 2024
Hello melinda, We appreciate your feedback and are sorry to hear about your experience. Our team strives to provide a clean and comfortable environment for all our guests. If there are any concerns during your stay, please don't hesitate to reach out to the management team directly. Thank you for bringing this to our attention.

2/10 - Terrível

Luis Alfonso

Pontos negativos: Comodidades
No me quedé ninguna noche en el hotel por mi carro descompuesto quedaron en reembolso de lo que me cobraron pero aún no ha han depositado
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 30 de abr. de 2024
Hello Luis Alfonso, Lamentamos escuchar sobre los problemas con su carro y el reembolso. Le sugerimos que se comunique directamente con nuestro equipo de administración para abordar este asunto pendiente con su reembolso. ¡Gracias por su comprensión!

10/10 - Excelente

Randy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 28 de abr. de 2024
Hello Randy,We are thrilled to know you had a wonderful experience at our hotel! We hope to welcome you back soon for another memorable stay.

8/10 - Boa

Cynthia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good place to stay for a good nights sleep. Convenient to the highway and I felt safe.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 23 de abr. de 2024
Hello Cynthia,We are glad to hear that you had a restful stay with us and found our location convenient. Your safety and comfort are our top priorities. Should you need anything in the future, please do not hesitate to reach out to us.

8/10 - Boa

Annette

Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 11 de mai. de 2024
Hello Annette,We are delighted to hear that you enjoyed your stay with us! Please don't hesitate to contact us directly if you have any additional feedback to share. We look forward to welcoming you back soon!

10/10 - Excelente

Sonia

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Buena atención muy tranquilo
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello Sonia,We are pleased to hear that you found our service to be attentive and enjoyed the peaceful ambiance of the hotel. Your feedback is valuable to us, and we hope to welcome you back in the future.

4/10 - Insatisfatória

Fa'Mya

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Pontos negativos: Limpeza
I had to check out early because in the middle of the night there was a big roach crawling on my pillow, I was terrified and they didn’t have anymore rooms to put me in.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello Fa'Mya, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 - Boa

benita a

Viagem de negócios
I didn’t like staying on the first floor, but it’s not the hotels issue
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello benita a, We appreciate you sharing your feedback with us. Each guest experience is valuable to us, and we regret any inconvenience caused by your room location. If you have any further concerns, please don't hesitate to reach out to our management team directly for assistance. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 - Excelente

Maria

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was great, the location was awesome
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello Maria,We are thrilled to hear that you enjoyed our hotel's prime location. We strive to provide a top-notch experience for all our guests and are pleased that you found our location to be awesome. Should you have any more feedback to share, please feel free to contact our management for further assistance.

10/10 - Excelente

Geo

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Worth the cost
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Manager em 11 de abr. de 2024
Hello Geo,We appreciate your feedback and are glad you found value in your stay with us. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Your satisfaction is our top priority.

10/10 - Excelente

Maria

Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 30 de abr. de 2024
Hello Maria,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 - Excelente

Natasha

Viagem a dois
They definitely was a great hotel
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Natasha,We are pleased to hear that you had a positive experience during your stay with us. Our team strives to provide exceptional service to all our guests. Should you have any further feedback or require assistance, please feel free to contact our management team directly.

10/10 - Excelente

Deina

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Spacious clean rooms, breakfast was great also.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Deina,We are thrilled to hear that you found our rooms spacious and clean, and enjoyed our breakfast offerings during your stay. Your positive feedback is truly appreciated. Thank you for choosing to stay with us!

8/10 - Boa

Gonza

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Small gym
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Gonza,We appreciate your feedback on the gym facilities and will share it with our team for further improvements. Your comments are valuable as we strive to enhance our guests' experiences at the hotel. Thank you for taking the time to share your thoughts with us.

10/10 - Excelente

Steven

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really good kids restaurant (Clay's) nearby Pool and hot tub was way too cold to swim in.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Steven, We appreciate your feedback on the nearby restaurant. We apologize for any inconvenience regarding the pool and hot tub temperatures, and we will ensure this is looked into for future guests to enjoy a comfortable swim.

10/10 - Excelente

Diego

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 7 de abr. de 2024
Hello Diego,Thank you for staying with us! We hope you had a wonderful experience and look forward to welcoming you back in the future.

8/10 - Boa

Sho

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
ハウスキーピングが何故かなく、変えたはずのタオルに髪の毛の束が絡んでいた。
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Sho,We apologize for the inconvenience you experienced during your stay. Please feel free to reach out to our management team regarding this matter for further assistance. Your feedback is important to us and we will address this internally to ensure a better experience for future guests.

2/10 - Terrível

Thirunavukkaresu

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
rooms were so cheap
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 1 de abr. de 2024
Hello Thirunavukkaresu,We appreciate your feedback on our room rates. Guest satisfaction is important to us and we strive to offer competitive prices. If you have any further concerns, feel free to reach out to our management team for assistance.

10/10 - Excelente

Makayla

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 5 de abr. de 2024
Hello Makayla,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with our team for their review. Should you have any further concerns, please feel free to contact our management team directly for assistance.

10/10 - Excelente

Senada

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manager em 20 de abr. de 2024
Hello Senada,We are thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back in the future for another fantastic experience.

10/10 - Excelente

Zejanique

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 15 de abr. de 2024
Hello Zejanique,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future.

8/10 - Boa

Homero

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice stay at this facility.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Homero,We appreciate your feedback and are delighted to hear you enjoyed your stay with us. We strive to provide a positive experience for all our guests. Feel free to reach out to management directly with any further comments or suggestions you may have.

8/10 - Boa

Robert

Pontos positivos: Limpeza e condições e instalações da propriedade
Nice and quite
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Robert,We are pleased to hear you found our hotel nice and quiet. Your feedback is valuable to us. Thank you for choosing to stay with us.

6/10 - Ok

Jakayla

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manager em 20 de mar. de 2024
Hello Jakayla,We appreciate you choosing our hotel for your stay! Please feel free to contact us directly with any feedback you may have shared. We look forward to hearing from you.

10/10 - Excelente

Nathan

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Out of lot hotel's i use this one by far was exceptional the front counter fella super helpful went above n beyond with assisting in fixed my mistake on reservation, hotel very well kept zero complaints when i retn to Houston this is hotel of choice for me, need good place sleep i highly recommend here!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 20 de mar. de 2024
Hello Nathan,We are delighted to hear that you had an exceptional experience with us and that our staff went above and beyond to assist you with your reservation. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Houston for another great stay!

10/10 - Excelente

Latonya

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 20 de mar. de 2024
Hello Latonya,Thank you for choosing to stay with us! We are thrilled to hear that you had an excellent experience at our hotel. We look forward to welcoming you back soon for another fantastic stay!

10/10 - Excelente

Sandra

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a great time
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 17 de mar. de 2024
Hello Sandra,Thank you for sharing your positive experience with us! We are delighted to hear that you had a great time during your stay with us. Your feedback is truly appreciated as we strive to provide exceptional service to all our guests. We hope to welcome you back in the future for another enjoyable stay!

10/10 - Excelente

Dorlicia

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Service and stay was amazing, but the breakfast could’ve been better, but overall wonderful stay, clean room and bathroom. No noises, super quiet and convenient to where we were going! No complaints!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 14 de mar. de 2024
Hello Dorlicia,We are delighted to hear that you enjoyed your stay with us and found the service and accommodations to your liking. Thank you for your feedback on the breakfast, we will take this into consideration for future improvements. We are pleased that you found the hotel quiet and conveniently located.

4/10 - Insatisfatória

Staci

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Fire alarm went off 2 out of 3 nights, facility was old and food for breakfast bar was terrible. Staff was nice and helpful.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manager em 13 de mar. de 2024
Hello Staci, We're sorry to hear about your experience. Your feedback is valuable to us and will be shared with the team for improvement. If you have further concerns, please reach out to our management for assistance.

10/10 - Excelente

Joseph

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice place. Was able to check in early as i arrived early mornings.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 12 de mar. de 2024
Hello Joseph,We are pleased to hear you enjoyed your early check-in experience with us. Our team always strives to accommodate our guests whenever possible. We hope you had a pleasant stay overall and look forward to welcoming you back in the future.

10/10 - Excelente

Stephanie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean and great Staff!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Stephanie,We appreciate your positive feedback on our cleanliness and staff service! If there is anything else we can assist you with, please don't hesitate to contact us directly.

8/10 - Boa

Shamar

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
I had a few issues and the staff was great about correcting them. I left something behind and was saddened that someone would keep my property. The rest of the visit and staff were great.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Shamar,We appreciate your positive feedback about our staff and are glad they were able to resolve any issues you experienced during your stay. Please contact our management directly regarding any lost items to assist you further with this matter. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 - Excelente

Dewey

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Not much in the area
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Dewey,We regret to hear that the location didn't meet your expectations. We strive to offer a comfortable stay despite the surroundings. Thank you for sharing your feedback with us.

10/10 - Excelente

Denee'

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice quiet affordable stay
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Denee',We are thrilled to hear that you enjoyed a peaceful and cost-effective visit with us. Your satisfaction is our priority, and we hope to welcome you back for another pleasant stay in the future.

10/10 - Excelente

Adriane

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
We didn't arrive until 4am. I didn't know i needed to call if i was late. I thought the booking agency took care of that. Needless to say, they canceled my reservation but the gentleman at the desk allowed us to go to the room with the promise to return at 7 to speak with the manager. I don't remember his name but i really appreciate it. Thank you to him and the manager.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Manager em 6 de mar. de 2024
Hello Adriane,We appreciate your feedback and are glad to hear that our staff assisted you with your late check-in. Our team is dedicated to ensuring a smooth guest experience. Should you have any further inquiries or require assistance, please do not hesitate to reach out to our management team directly. Thank you for acknowledging our staff's efforts during your stay.

10/10 - Excelente

Batoul

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
good
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Manager em 6 de mar. de 2024
Hello Batoul,We appreciate you taking the time to share your feedback with us. It is important for us to hear about your stay so we can continue to improve our services. We encourage you to reach out to our management directly regarding any concerns you may have. Thank you for choosing to stay with us.

10/10 - Excelente

Gladys

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 3 de mar. de 2024
Hello Gladys,We appreciate your feedback on the cleanliness of our hotel. We strive to maintain high standards to ensure a pleasant stay for all our guests. Should you have any concerns in the future, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

2/10 - Terrível

Brandon

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Bed bugs galore..
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 2 de mar. de 2024
Hello Brandon,We take all feedback seriously and have passed your comments to our team for review. Our guest's comfort is a top priority, and we continually work to maintain high standards in cleanliness and guest satisfaction. Thank you for bringing this to our attention as we strive to improve our services for all guests.