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Avaliações de 'Alohilani Resort Waikiki Beach

5 out of 5
'Alohilani Resort Waikiki Beach
2490 Kalakaua Avenue, Honolulu, HI

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 1051 de 2096 avaliações" "
Nota 8 - Boa. 474 de 2096 avaliações" "
Nota 6 - Ok. 283 de 2096 avaliações" "
Nota 4 - Insatisfatória. 166 de 2096 avaliações" "
Nota 2 - Terrível. 122 de 2096 avaliações" "

8,4/10

Limpeza

8,4/10

Serviço e funcionários

8,2/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Rodrigo

Hospedou-se por 6 diárias em ago. de 2023
Resposta de Guest Services em 11 de set. de 2023
Aloha Rodrigo,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services

6/10 - Ok

WALDEMAR

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza
Abaixo do esperado
Demora excessiva no check in,cama e travesseiros ruins. Não limparam o quarto por 2 dias seguidos, depois disseram que era dia sim,dia não e não consta em lugar nenhum essa informação. Café da manhã ruim, tivemos que tomar fora. Estacionamento muito caro. Pessoal volta da praia cheio de areia e molhados e usam o mesmo elevador, inclusive com pranchas. Não recomendo.
Hospedou-se por 5 diárias em ago. de 2023
Resposta de Guest Services em 8 de set. de 2023
Aloha WALDEMAR,Mahalo for staying with us and bringing this to our attention. We sincerely apologize for not surpassing your expectations. Ensuring an outstanding guest experience remains our utmost priority, and we genuinely appreciate your feedback. The appropriate department has been informed about the issue, and we are committed to taking additional measures to address this matter. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 - Excelente

raquel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel maravilhoso, boas instalações, ótima localização, área de lazer bem completa. Ótimo custo benefício.
Resposta de Guest Services em 13 de dez. de 2022
Aloha Raquel,Mahalo for choosing 'Alohilani on your recent stay in Honolulu. We are delighted to hear that you had a wonderful visit. We're also glad you enjoyed our perfect setting and excellent amenities. It was a pleasure hosting you and we look forward to welcoming you back in the future. Mahalo nui loa,Guest Services

6/10 - Ok

Melanie

Pontos positivos: Limpeza
Bathrooms were super tiny, beautiful hotel but lacks some amenities.
Hospedou-se por 7 diárias em mai. de 2024
Resposta de Guest Services em 14 de mai. de 2024
Aloha Melanie,Mahalo for choosing to stay with us and sharing your experience. We sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll incorporate them for necessary improvement in the future. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 - Excelente

Ivan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mai. de 2024

10/10 - Excelente

Dennis

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The front entrance and the coffee shop inside on the first floor.
Hospedou-se por 7 diárias em mai. de 2024
Resposta de Guest Services em 13 de mai. de 2024
Aloha Dennis, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and enjoyed our exquisite hotel. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Excelente

Akiko

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
カピオラニ公園まで徒歩で行ける、プールあり、ビーチの目の前で子連れには最適でした。
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Services em 13 de mai. de 2024
Aloha Akiko, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. We're also thrilled you found our hotel family-friendly and enjoyed our perfect location. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Excelente

Jesha

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
everything was good. Only thing I didn’t like was no room service and the bathrooms are kind is small. Other then that everything was great.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Guest Services em 13 de mai. de 2024
Aloha Jesha, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. We greatly appreciate your feedback and we've shared them with the relevant department. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Excelente

Ivy, Irvine

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was nice, great location and clean. Room was nicely appointed but the Bathroom was too small.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Guest Services em 13 de mai. de 2024
Aloha Ivy, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed our perfect location. We're also glad you enjoyed our cleanliness, prime location, comfortable room, and cleanliness. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

8/10 - Boa

Inderpal

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Same message sent to Carolyn at Alohilani Resord: 1. I paid extra to get better food and we were told to go to the Longboard club to eat, they didn't let us go to the buffet breakfast. Paying more, I should have better choice of food, Longboard club had very limited food choices. 2. The day we were leaving, the bell boys brought our bags out from the storage room and left them in front of their desk, 4 bell boys just busy talking to each other, didn't care that we have 5 luggage pieces, they should offer us help, but no one offered any help to us. Our taxi came, we had to bring our luggage out the door to the taxi, again 3 other bell boys standing at the door busy talking to each other, no one came to help us, we felt that our stay wasn't appreciated at all, even our taxi driver was shocked and said wow, no one helped you guys with the luggage. They were helping everyone else we saw prior to us leaving but they didn't help us. I will never stay at their hotel or recommed it to anyone. I think it was very rude and unprofessional.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 10 de mai. de 2024
Aloha Inderpal,Mahalo for choosing to stay with us and for bringing this matter to our attention. We sincerely apologize for not surpassing your expectations. Our utmost focus is on delivering an outstanding guest experience, and your feedback holds immense importance to us. We will promptly inform the appropriate department and take additional measures to address this issue. If you would like to engage in a further conversation about your stay, please don't hesitate to contact us directly and ask for the Manager On Duty. Please accept our deepest apologies, and we look forward to the opportunity to welcome you back in the future.Mahalo nui loa,Guest Services

10/10 - Excelente

REYNALDO

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Liked the two story lobby fish tank
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Services em 10 de mai. de 2024
Aloha REYNALDO, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad that you enjoyed our exquisite amenities. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

4/10 - Insatisfatória

Patrick

Viagem em grupo
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Upon check our room wasn’t ready. I said by 3 PM. It was ready an hour later. We were put next to a room with a baby in it. It took Front Desk three hours to change our room. There is no room service. Our room smelled like pot! They forgot about additional housekeeping pillows that we ordered twice. No service at the pool or pool restaurant. we did have an excellent experience with the Front Desk staff. The ladies were very accommodating and friendly. It was also a wonderful location to Waikiki Beach.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Guest Services em 9 de mai. de 2024
Aloha Patrick,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our prime location and welcoming staff. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Your valuable feedback will be carefully incorporated into our continuous efforts to enhance our services. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services

8/10 - Boa

Ryan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Liked how close it was the the beach
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Guest Services em 9 de mai. de 2024
Aloha Ryan, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. We're also delighted you liked our perfect location. Hosting you is a pleasure, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Excelente

Sabrina

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
thank you so much loved my birthday trip! wish i knew in advance about the $300 deposit though! but beautiful resort thank you for the pleasure! :)
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Guest Services em 9 de mai. de 2024
Aloha Sabrina, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed your birthday vacation. We greatly appreciate your feedback and have shared it with the relevant department. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Excelente

Kim

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent service.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Guest Services em 9 de mai. de 2024
Aloha Kim, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

6/10 - Ok

Debbie Melanie

Viagem a dois
Our room is in the corner next to the exit and the maintenance closet. It is also next to the stairs going to the pool. There was loud noises and banging throughout the day. You can't sleep in the morning.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Guest Services em 7 de mai. de 2024
Aloha Debbie, Mahalo for choosing to stay with us and sharing your experience. We sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll share it with the appropriate department. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

8/10 - Boa

Ian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Front of hotel and reception very nice, bedrooms and hallways could be updated
Hospedou-se por 13 diárias em abr. de 2024
Resposta de Guest Services em 7 de mai. de 2024
Aloha Ian, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that our staff could provide top-notch service. We greatly appreciate your feedback and we've shared them with the relevant department. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Excelente

Oliver

Y
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Services em 6 de mai. de 2024
Aloha Oliver,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 - Excelente

Jeff

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The property is modern and well thought out. The staff were very friendly and super attentive.
Hospedou-se por 9 diárias em abr. de 2024
Resposta de Guest Services em 6 de mai. de 2024
Aloha Jeff, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and that you enjoyed our exquisite facilities. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 - Excelente

Paul Kiyoshi Kitagaki, Sacramento

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our only place we stay in Waikiki, the best
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Guest Services em 6 de mai. de 2024
Aloha Paul, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Excelente

yixia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good service
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Guest Services em 4 de mai. de 2024
Aloha Yixia,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 - Excelente

Tien, east lyme

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice location. It is close to the beach, shopping, and restaurants. Staffs are friendly and helpful. They make sure that we have have a happy day and ready to help if needed.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Services em 3 de mai. de 2024
Aloha Tien, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and you enjoyed our prime location. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

8/10 - Boa

Ralph, Vancouver

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
It’s a nice property in a great location, however, it is loud. We had a bad experience with the servicing of our room and called the concierge at 3:30 PM to ask when our room would be cleaned. Rather than saying sorry, they first suggested that we may have had our ‘do not disturb’ out, which was not the case but would advise housekeepingnto come and service the room asap. I called back at 4:30 PM to say that housekeeping had still not showed up, this is just not right and just cancel the housekeeping as we want to move on with our day and that we will put out the DND sign so that there is no confusion. Concierge apologised and advised that housekeeping does take place until 5 PM, but would advise housekeeping right away that we no longer need our room serviced. We received a call from the housekeeping manager saying that they had just come to clean out room, however, there was a DND sign out. When I told him that we had cancelled because it was so late and that concierge was going to let you know, he said that I need you to understand that we clean up until 7 PM. For a 5 start hotel charging what they do per night, there was no accountability whatsoever.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Services em 4 de mai. de 2024
Aloha Ralph, Mahalo for choosing to stay with us and sharing your experience. We sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll share it with the appropriate department. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

6/10 - Ok

Lisa

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Property was clean and staff was nice but overall just an average place. Nothing special. Pool was area was small and not many amenities. Next time I will pay extra to be on the beach.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Guest Services em 3 de mai. de 2024
Aloha Lisa,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our cleanliness and welcoming staff. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Your valuable feedback will be carefully incorporated into our continuous efforts to enhance our services. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services

4/10 - Insatisfatória

Angela

Pontos positivos: Comodidades
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Very disappointed in condition of the property and unfriendliness of the staff. Feels like a bad representation of Honolulu.
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Ninjin, San Francisco

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Staff said upgrade my room. but no changes. she said ocean side. but it was partial ocien view
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Guest Services em 2 de mai. de 2024
Aloha Ninjin,Mahalo for staying with us and bringing this to our attention. We are deeply sorry to hear that we did not exceed your expectations. Providing an exceptional guest experience is our top priority and we greatly value your feedback. We will have the relevant department alerted and we will be taking extra steps to address this concern. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 - Excelente

Mayco

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Highly recommend staying here the best staff they treat you like family
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Services em 2 de mai. de 2024
Aloha Mayco, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

8/10 - Boa

Yuliia

Pontos positivos: Limpeza
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Guest Services em 3 de mai. de 2024
Aloha Yuliia, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Excelente

MAKIKO

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
2回目の利用です。コーヒやお水が自由に飲めるのは毎回ありがたいです。海にもバス停も近く、疲れてもすぐホテルに戻れるので便利です。次も利用すると思います。
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Guest Services em 2 de mai. de 2024
Aloha MAKIKO, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad you enjoyed our prime location. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

4/10 - Insatisfatória

Marie

Viagem em grupo
Pontos positivos: Serviço e funcionários
Our party of 9 converged to celebrate a milstone and chose what we thought was one of the best hotels. However, the hotel left MUCH to be desired. At 3pm we were told our rooms still weren't ready and we should hang at the pool. After some time in the pool I went to check in. After undressing I turned on the shower to find the tub filling with brown water. I called the front desk upset because I could have been placed in a room that wasn't having this issue and/or informed upon check in which happened moments before. I was told the repairs were nearing completion and after the water had run a few minutes the water would clear. After 10 minutes of the sludge continuing to pour from the pipes I turned off the water, sat on the bed, and fell asleep. When I woke approximately one hour later the water was COLD. A cold shower on day one! There was mold on the shower walls and mold inside the secondary shower head. I was offered a $100 credit for my inconvenience. The bidet spikets were discolored and brownish. Another member of my party woke to a flooded room on day 2. The hallway where a 3rd party member stayed smelled of mold. I booked a spa treatment. Jhaia was amazing! However, the treatment rooms lack sound protection and I could hear the hand dryers being used through a shared wall as well as conversations. I wouldn't stay here again. The staff at the bars and pool were amazing. The hotel is centrally located and right next to the beach, shopping and numerous dining options
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Services em 2 de mai. de 2024
Aloha Marie,Mahalo for choosing to stay with us and for bringing this matter to our attention. We deeply regret that we were not able to exceed your expectations. Our utmost focus is on delivering an outstanding guest experience, and your feedback holds immense importance to us. We will promptly inform the appropriate department and take additional measures to address this issue. If you would like to engage in a further conversation about your stay, please don't hesitate to contact us directly and ask for the Manager On Duty. Please accept our deepest apologies, and we look forward to the opportunity to welcome you back in the future.Mahalo nui loa,Guest Services

8/10 - Boa

YUKI

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good thing there's the maguro spot nearby.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Guest Services em 1 de mai. de 2024
Aloha YUKI, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

8/10 - Boa

Tjader

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The pool
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Services em 4 de mai. de 2024
Aloha Tjader, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed our alluring pool. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

2/10 - Terrível

Bella

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Guest Services em 29 de abr. de 2024
Aloha Bella,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services

6/10 - Ok

Roja Rani

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Well maintained property right by the waikiki beach.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services em 28 de abr. de 2024
Aloha Roja Rani,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our exquisite hotel and prime location. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services

10/10 - Excelente

Hanzel

Great experience
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Services em 28 de abr. de 2024
Aloha Hanzel, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

6/10 - Ok

Alex

Pontos negativos: Limpeza
Hospedou-se por 8 diárias em abr. de 2024
Resposta de Guest Services em 28 de abr. de 2024
Aloha Alex,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services

2/10 - Terrível

William

Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Great stay, however the facilities should be inspected. My traveling party was stuck in an elevator for 45 minutes!!!!
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Services em 28 de abr. de 2024
Aloha William,Mahalo for sharing your experience with us. We are truly sorry for any difficulties you encountered during your stay. Our commitment to offering outstanding guest experiences underscores our prioritization of delivering excellent service and safety. Your feedback has been shared with our management team. We would be grateful for the chance to discuss your stay in further detail. Please feel free to reach out to us directly and request a conversation with the Manager on Duty. We once again extend our deepest apologies for any inconvenience you may have experienced.Mahalo,Guest Services

6/10 - Ok

Samara

Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Services em 28 de abr. de 2024
Aloha Samara,Mahalo for this feedback regarding your recent stay with us. We apologize for not meeting your expectations during your stay. We would like to understand how we could have made your stay more enjoyable. If your schedule permits, please feel free to contact us directly. We look forward to discussing your stay with you and finding ways to improve our service.Mahalo nui loa,Guest Services

10/10 - Excelente

CHRISTINA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent property, great location. Rooms and grounds are well kept. Beautiful view from rooms. Great location. Always enjoy staying at this property.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Guest Services em 26 de abr. de 2024
Aloha Christina,Mahalo for choosing to stay with us at Alohilani. We greatly appreciate your kind words about our excellent location, and our unrivaled views. We're glad you enjoyed your entire stay. It was a pleasure hosting you, and we're excited to welcome you again in the future.Mahalo,Guest Services

10/10 - Excelente

Jovani

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Would recommend to anyone!!
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Services em 25 de abr. de 2024
Aloha Jovani, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're thrilled to hear that you've enjoyed every aspect of your stay at our hotel. Your satisfaction is our top priority, and we're committed to providing you with exceptional experiences. If there's anything else you need or if you have any specific preferences, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Mahalo nui loa,Guest Services

2/10 - Terrível

Steven, Ormeau Hills

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
We booked an King Ocean view room, however the only rooms with such a view are called front ocean view. We spoke to reception and was advised the room we booked was correct we would need to pay extra and upgrade for an ocean view. The room was noisy from AC and other guests.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Services em 25 de abr. de 2024
Aloha Steven,Mahalo for staying with us and bringing this to our attention. We sincerely apologize for not surpassing your expectations. Ensuring an outstanding guest experience remains our utmost priority, and we genuinely appreciate your feedback. The appropriate department has been informed about the issue, and we are committed to taking additional measures to address this matter. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

6/10 - Ok

Nuna, anchorage

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Guest Services em 25 de abr. de 2024
Aloha Nuna,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services

10/10 - Excelente

Melanie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Can’t wait to come back.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Services em 25 de abr. de 2024
Aloha Melanie,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're delighted to hear that you had a wonderful experience during your time with us. If you have any specific feedback or suggestions you'd like to share, please don't hesitate to reach out to us. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

8/10 - Boa

Willie, Saint Petersburg

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Credits for not using room service was not issued.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Services em 25 de abr. de 2024
Aloha Willie,Mahalo for choosing to stay with us. We are delighted to hear of your high rating. However, we sincerely apologize for the inconvenience you had during your stay. This is not typical of a usual stay and we've reported your comments to the relevant department to rectify the issue mentioned. Should you wish to discuss your stay further, please don't hesitate to contact us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 - Excelente

Greg

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved Everything
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Services em 25 de abr. de 2024
Aloha Greg, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Excelente

Darya

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Services em 25 de abr. de 2024
Aloha Darya, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Excelente

Josselyn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly and convinient locatio
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Services em 24 de abr. de 2024
Aloha Josselyn, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. We're also thrilled you enjoyed our perfect location and liked our excellent staff. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

2/10 - Terrível

wilson Da

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This resort is beautiful , huge and amazing. Renee at check in is so friendly, efficient and fast. Great personality.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Guest Services em 22 de abr. de 2024
Aloha Wilson,Mahalo for sharing your experience with us. We greatly appreciate your kind words regarding our exquisite hotel and excellent staff. However, we're sorry to hear that your overall rating was lower than expected. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always looking for ways to improve, and your feedback helps us do that. Hosting you is a pleasure, and we hope to welcome you back for an even better experience in the future.Mahalo nui loa,Guest Services

10/10 - Excelente

Michael, Lake Grove

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 8 diárias em abr. de 2024
Resposta de Reservations em 22 de abr. de 2024
Aloha Michael,Thank you for taking the time to leave a 5 out of 5 review. We appreciate you and hope to welcome you again in the future!Mahalo

4/10 - Insatisfatória

Axel

Hospedou-se por 7 diárias em abr. de 2024
Resposta de Guest Services em 11 de mai. de 2024
Aloha Axel,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services