8/10 - Boa
David
16 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The area of Guatape is currently experiencing a drought (“sequia”) which is no fault to the hotels and hoprfully this is temporary and gets sorted soon!
The property is one of a kind and a great experience. It could easily fit 6 people and the hot tub was not a cheap one and really nice! Was so peaceful i almost fell asleep in it. The staff were also awesome and made me very welcome. The check in was very relaxed.
However, there were definitely things that the property could do to fix my experience. The doors were just completely broken, where the handles on both doors came off the doors. Plus the free breakfast was limited to only a small and basic one (not like advertised). Smallest amount of cheese and fruit I have had during my trip in Colombia.
I was also woken up by loud banging and the cockerels going off at 5am.
It was these things that really prevented this from being a luxury stay and hopefully the hotel can sort these out.