Avaliações de Holiday Inn Express - Edinburgh City Centre, an IHG Hotel

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Avaliações de Holiday Inn Express - Edinburgh City Centre, an IHG Hotel

Holiday Inn Express - Edinburgh City Centre, an IHG Hotel

Picardy Place Top Of Leith Street, Edinburgh, Scotland

8,8

Excelente

9,0/10

Limpeza

9,0/10

Serviço e funcionários

8,4/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

6/10 - Ok

WELINGTON

Viagem com a família

17 de abr. de 2024

Pontos positivos: Limpeza, serviço e funcionários e comodidades

Uma instalação mediana, não compativel com o preço cobrado. Um cafè da manhã com poucas opções e um piso de madeira que faz muito barulho quando transita e dificulta dormir pela noite.

Hospedou-se por 5 diárias em abr. de 2024

Resposta de YK em 17 de abr. de 2024

Dear guest, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre. Please know that your comments are extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Milena

Viagem com a família

31 de dez. de 2023

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Hotel muito bom

O Hotel é MUITO bem localizado, fica a 5 minutos andando da estação de trem. Otimo pra que vai de trem, que foi o meu caso. Muito bom o atendimento adorei e com certeza voltaria

Hospedou-se por 2 diárias em dez. de 2023

Resposta de yk em 31 de dez. de 2023

Dear Milena, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Renata

Viagem com a família

3 de set. de 2023

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade

A localização é ótima e o café da manhã incluído faz toda a diferença

Hospedou-se por 3 diárias em ago. de 2023

Resposta de yk em 4 de set. de 2023

Dear Renata, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Sérgio

Viagem com a família

3 de ago. de 2023

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Great point in Edinburgh! Close to all. Hi

Hospedou-se por 1 diária em jul. de 2023

Resposta de yk em 3 de ago. de 2023

"Dear guest, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager"

8/10 - Boa

Marco Antonio

Viagem com a família

1 de jul. de 2023

Pontos positivos: Limpeza e serviço e funcionários

Pelo preço, vale a pena para poucas noites

Hotel com bom custo benefício. Quarto ligeiramente apertado para três mas por duas noites funciona. Garagem só tem 7 vagas. Tem q ter sorte para conseguir uma (as instruções, inclusive, de como chegar na garagem deveriam ser mais claras. Precisei parar o carro na continuidade da rua para perguntar na recepção onde era).

Hospedou-se por 2 diárias em jun. de 2023

Resposta de yk em 2 de jul. de 2023

10/10 - Excelente

ROSA MARIA

23 de abr. de 2023

Hospedou-se por 3 diárias em abr. de 2023

Resposta de yk em 26 de abr. de 2023

8/10 - Boa

Gustavo

29 de dez. de 2022

Hospedou-se por 2 diárias em dez. de 2022

Resposta de yk em 4 de jan. de 2023

"Dear guest, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. I will make sure to pass your comments onto the staff members. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Sylvia Tomova Senior Guest Service Manager"

2/10 - Terrível

Luiz Flavio L R

5 de ago. de 2022

Hospedou-se por 2 diárias em jul. de 2022

Resposta de SC em 24 de ago. de 2022

"Dear guest, Thank you for choosing the Holiday Inn Express - Edinburgh City Centre and for taking the time to provide feedback about your experience at our hotel.I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I will most certainly pass your comments onto our Maintenance manager, so that we can make sure this does not happen ever again.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Sylvia Tomova, Senior Guest Service Manager"

8/10 - Boa

Samir

Viagem em grupo

2 de ago. de 2022

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Hotel conveniente, próximo aos pontos turísticos e da estação de trem.

Hospedou-se por 3 diárias em jul. de 2022

10/10 - Excelente

Maike

25 de jul. de 2022

Hospedou-se por 3 diárias em jul. de 2022

10/10 - Excelente

Giuliano

Viagem com a família

22 de mar. de 2022

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

Hospedou-se por 4 diárias em mar. de 2022

Resposta de SC em 31 de mar. de 2022

Dear guest, Thank you for scoring us with a 10. We hope that you have enjoyed your stay, and also we hope to see you again soon, so we will get another opportunity to serve you again in the future. Kind regards, Susan Craig General Manager

10/10 - Excelente

Ricardo

22 de fev. de 2022

Hospedou-se por 1 diária em fev. de 2022

Resposta de SC em 31 de mar. de 2022

8/10 - Boa

Maria Claudia

4 de nov. de 2019

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

O hotel conta com equipe atenciosa e competente. Conta com instalações simples, mas

Hospedou-se por 2 diárias em out. de 2019

Resposta de Cristian em 5 de nov. de 2019

Obrigado por reservar um tempo para nos contar sobre sua experiência em nosso hotel. Saiba que seu feedback é extremamente valioso para nós e que usamos feedback, como o seu, para fazer alterações continuamente em nossa marca e melhorar a experiência do hóspede. Esperamos que você nos dê a oportunidade de atendê-lo novamente no futuro. Atenciosamente, Susan Craig Director Geral Holiday Inn Express

10/10 - Excelente

Salvatore

Viagem com a família

21 de mai. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Excellent location, excellent staff, very good and varied breakfast

Hospedou-se por 3 diárias em mai. de 2024

Resposta de yk em 21 de mai. de 2024

Dear Salvatore, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 - Boa

Jeong Ho

Viagem com a família

20 de mai. de 2024

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade

Breakfast service is very good.

Hospedou-se por 1 diária em mai. de 2024

Resposta de yk em 21 de mai. de 2024

Dear Jeong, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Bradley

19 de mai. de 2024

Centrally located.

Hospedou-se por 4 diárias em mai. de 2024

Resposta de yk em 20 de mai. de 2024

Dear Bradley, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Mette

16 de mai. de 2024

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade

Hospedou-se por 3 diárias em mai. de 2024

Resposta de yk em 20 de mai. de 2024

Dear Mette, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 - Boa

Mark

14 de mai. de 2024

Pontos positivos: Limpeza e condições e instalações da propriedade

Hospedou-se por 4 diárias em mai. de 2024

Resposta de yk em 16 de mai. de 2024

Dear Mark, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 - Boa

Wilma

12 de mai. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

It was very nice in centre of the city. The service was good. On the side was not clear about single bed and two beds when you want to book 2 rooms. No probleem we had a nice weekend.

Hospedou-se por 2 diárias em mai. de 2024

Resposta de yk em 13 de mai. de 2024

Dear Wilma, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 - Boa

KRISTELL

Viagem com a família

11 de mai. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Accessibilité, petit déjeuner moyen

Hospedou-se por 3 diárias em mai. de 2024

Resposta de yk em 12 de mai. de 2024

Dear Kristell, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Samantha

Viagem com a família

8 de mai. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

No issues with our stay here. It is in a convenient area and the staff were great. Only “complaint” is that it is quite small. Our room was pretty crammed and the lobby was often hard to navigate through when it got busy with tour groups. Didn’t really affect us though.

Hospedou-se por 1 diária em mai. de 2024

Resposta de yk em 11 de mai. de 2024

Dear Samantha, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Clara

Viagem em grupo

8 de mai. de 2024

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade

Loved the location - lots of shops and restaurants around and so close to the Royal Mile!!! Great place to stay!!!

Hospedou-se por 1 diária em mai. de 2024

Resposta de YK em 11 de mai. de 2024

Dear Clara, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Anthony

Viagem com a família

8 de mai. de 2024

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade

Great location good hotel & staff, nice breakfast

Hospedou-se por 1 diária em abr. de 2024

Resposta de yk em 8 de mai. de 2024

Dear Anthony, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Sofía Cobo

Viagem com a família

6 de mai. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Alojamiento bien situado y muy cercano a la zona vieja, a tan solo 15 minutos andando

Hospedou-se por 5 diárias em abr. de 2024

Resposta de yk em 7 de mai. de 2024

Dear Sofia, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

6/10 - Ok

Carol

30 de abr. de 2024

Pontos positivos: Limpeza e serviço e funcionários

Pontos negativos: Condições e instalações da propriedade

Didn’t like the basement room or the fact we couldn’t open the window

Hospedou-se por 4 diárias em abr. de 2024

Resposta de yk em 1 de mai. de 2024

Dear Carol, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre. Please know that your comments are extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 - Boa

Liliana

Viagem com a família

29 de abr. de 2024

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade

Ottima posizione per visitare la città. Colazione buona sia dolce che salata.PErsonale gentile e disponibile. Abbastanza pulito. Unico neo la moquette nelle camere.

Hospedou-se por 5 diárias em abr. de 2024

Resposta de yk em 30 de abr. de 2024

Dear Liliana, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 - Boa

Gian Matteo

29 de abr. de 2024

Pontos positivos: Limpeza e condições e instalações da propriedade

Hospedou-se por 4 diárias em abr. de 2024

Resposta de yk em 1 de mai. de 2024

Dear Gian, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Emily

Viagem em grupo

28 de abr. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Overall well maintained.

Hospedou-se por 3 diárias em abr. de 2024

Resposta de yk em 29 de abr. de 2024

Dear Emily, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Carlos

Viagem com a família

26 de abr. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Muy bien ubicada en la ciudad. Creca de estación de buses, cerca del centro de Edimburgo, con estacion de tranvía al frente. Volvería sin duda.

Hospedou-se por 3 diárias em abr. de 2024

Resposta de yk em 27 de abr. de 2024

Dear Carlos, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Leon

Viagem com a família

25 de abr. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Great service, free coffe and clean.

Hospedou-se por 1 diária em abr. de 2024

Resposta de yk em 25 de abr. de 2024

Dear Leon, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

BRUNO

Viagem com a família

22 de abr. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Facile d'accès, très bon accueil, chambre calme et très propre, petit déjeuner sympathique

Hospedou-se por 2 diárias em abr. de 2024

Resposta de yk em 24 de abr. de 2024

Dear Bruno, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 - Boa

Owen

Viagem a dois

20 de abr. de 2024

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade

Lovely building with loads of shopping and restaurants and pubs on the doorstep. Our room was very small even though the receptionist said it was an upgrade. Our room wasn’t serviced on our second day even though we were out of the room for long periods during the day which meant us using damp towels the next day.

Hospedou-se por 3 diárias em abr. de 2024

Resposta de yk em 24 de abr. de 2024

Dear Owen, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

6/10 - Ok

Kaeleigh

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas

15 de abr. de 2024

Pontos positivos: Serviço e funcionários

The room was a bit tight, and the elevators were kind of a circus. We liked the location, but the breakfast was a zoo; even though the food was ok, the experience wasn't great. I know they do warn you about this, however traveling with a toddler does limit our time options and breakfast was only til 10:30 on weekdays. No idea where the parking was, but it wasn't out front which made for a bit of a scramble. But the staff were nice, even if they only refilled our coffee with decaf.

Hospedou-se por 2 diárias em abr. de 2024

Resposta de yk em 16 de abr. de 2024

Dear Kaeleigh, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre. Please know that your comments are extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Are you positive you are not getting hotels mixed up?Our breakfast on weekdays is 06:30-10:00 and we do not do refills. There are coffee machines but the only decaff available is via sachets that you mix yourself.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Allyson

Viagem com a família

13 de abr. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Great place & location to stay at!

Hospedou-se por 2 diárias em abr. de 2024

Resposta de yk em 14 de abr. de 2024

Dear Allyson, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 - Boa

Timothy

Viagem a dois

10 de abr. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Hotel was okay. Just heating didn’t seem to work. It was so cold. Bed is very small. Floor was making lots of creaking noises when you walk around. This was on level 6. Felt sorry for the people below us. Only 7 car parks but had to pay 20 pound for 1 night. There is a lift but there is still stairs to get to you room. Very strange specially when you have luggage.

Hospedou-se por 1 diária em abr. de 2024

Resposta de yk em 13 de abr. de 2024

Dear Timothy, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us.All our beds are the UK standard for their type ( double/single etc).Did you notify reception on the issues you faced with the heating during your stay? We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Ben

9 de abr. de 2024

Hospedou-se por 4 diárias em abr. de 2024

Resposta de yk em 30 de abr. de 2024

Dear Ben, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

dinos

Viagem a dois

7 de abr. de 2024

Just across the road from the theatre Great

Hospedou-se por 1 diária em abr. de 2024

Resposta de yk em 8 de abr. de 2024

Dear Dinos, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Candy Lee

6 de abr. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

It was in such a nice area with a tram stop right there. The staff were very nice and professional.

Hospedou-se por 7 diárias em mar. de 2024

Resposta de YK em 6 de abr. de 2024

Dear Candy Lee, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Dolly

Viagem com a família

1 de abr. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Excellent central location for a family vacation!

Hospedou-se por 1 diária em mar. de 2024

Resposta de yk em 1 de abr. de 2024

Dear Dolly, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. I am happy to hear that our amazing location has been an asset for you. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Jonathan

Viagem com a família, Viagem com família e crianças pequenas

27 de mar. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

We enjoyed our stay here!! It was clean, felt safe, not far from bus stop to get around, friendly staff, excellent breakfast options, room was ready early, and easy baggage hold option if needed. I would definitely recommend. (As a precaution I check all beds for bedbugs and thankfully didnt find any but the pull out sofa could use a vacuuming underneath.) I appreciate the cleanliness throughout the hotel otherwise!!

Hospedou-se por 1 diária em mar. de 2024

Resposta de yk em 28 de mar. de 2024

Dear Jonathan, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Weston

Viagem a dois

27 de mar. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Hotel was great! Room was clean, staff was helpful and so nice. Very good breakfast and good WiFi. It was in a great location in the city- walkable to anywhere! Plus, had a great Italian restaurant (Gulianos) right beside it! Would definitely stay again.

Hospedou-se por 3 diárias em mar. de 2024

Resposta de yk em 28 de mar. de 2024

Dear Weston, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Paul

Viagem em grupo

20 de mar. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Excellent service and location. Great value for money.

Hospedou-se por 3 diárias em mar. de 2024

Resposta de yk em 24 de mar. de 2024

Dear Paul, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 - Boa

craig

16 de mar. de 2024

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade

Hospedou-se por 1 diária em mar. de 2024

Resposta de AR em 18 de mar. de 2024

Dear Craig, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Adam RochowiakSenior Guest Service Manager

10/10 - Excelente

Simon

Viagem de negócios

13 de mar. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Helpful staff and facilities that work

Hospedou-se por 1 diária em mar. de 2024

Resposta de yk em 13 de mar. de 2024

Dear Simon, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

David

Viagem a dois

12 de mar. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

Great location especially if visiting the Playhouse Theatre, or any location at the east end of Princes Street. Close to Trams / easy access from Airport. Breakfast included and good selection and tasty!

Hospedou-se por 1 diária em mar. de 2024

Resposta de yk em 13 de mar. de 2024

Dear David, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Kam

Viagem a dois

1 de mar. de 2024

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

We stayed in the hotel for 4 nights everything was just perfect from the staff to the breakfast would definitely recommend this hotel

Hospedou-se por 4 diárias em fev. de 2024

Resposta de yk em 2 de mar. de 2024

Dear Kam, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

10/10 - Excelente

Dawn

29 de fev. de 2024

Hospedou-se por 1 diária em fev. de 2024

Resposta de yk em 24 de mar. de 2024

Dear Dawn, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

8/10 - Boa

ERIC

Viagem com a família

28 de fev. de 2024

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade

Un hôtel agréable avec un personnel à l’écoute. Le petit déjeuner est très prisé des clients, l’affluence peut être importante en fonction des horaires.

Hospedou-se por 4 diárias em fev. de 2024

Resposta de yk em 28 de fev. de 2024

Dear Eric, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre and thank you for your kind words. The comfort and safety of our guests have always been our top priority and I am extremely pleased that you have enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

6/10 - Ok

Jade

Viagem com família e crianças pequenas

26 de fev. de 2024

Standard hotel, ideal location for getting around the city centre, shops all close by and the tram getting back to the airport is on the doorstep. Downside, room was basic, no fridge, no room service. Breakfast was just chaos we never sat upstairs in the main dining area, we were in the bar area, nothing was on the tables, I had to keep getting up and down to get cutlery, condiments etc. Pretty basic breakfast, limited choice. One breakfast staff member in particular was grumpy, no service with a smile, and was quite rude when I asked for a spoon for the eggs, she said no we're taking this away now, there's food upstairs... Again inconvenient seeing as I had my 4 year old son sitting on his own downstairs whilst I'm having to keep going upstairs. Also the food was being taken away at 09:10, service is meant to finish at 10am...

Hospedou-se por 3 diárias em fev. de 2024

Resposta de yk em 27 de fev. de 2024

Dear Jade, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre. Please know that your comments are extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would like to apologize to you for not meeting your expectations with regards to our breakfast, however, due to the Brand Standard there is little we can do in that respect.Breakfast can get very busy that's why all guests are advised of the busy/quiet times but it is ultimately up to them to decide when to come down for it.Our main breakfast area stays open as advertised but the bar/lounge area that is used for additional seating is tidied up earlier than that so it can revert to being the bar/lounge.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

4/10 - Insatisfatória

Alexandra

26 de fev. de 2024

Pontos positivos: Limpeza e serviço e funcionários

Pontos negativos: Condições e instalações da propriedade

Hospedou-se por 1 diária em fev. de 2024

Resposta de yk em 28 de fev. de 2024

Dear Alexandra, Thank you very much for taking the time to leave a feedback on your recent stay at the Holiday Inn Express - Edinburgh City Centre. Please know that your comments are extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Would you care to elaborate on your experience with us?We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if we can be of any further assistance to you, please do not hesitate to contact us.Kind regards,Yanis KelemouridisGuest Service Manager

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