Dear Valued GuestAt the outset I would like to extend gratitude to you for your detailed feedback. It is only through feedback such as yours that we are able to maintain and indeed where necessary improve on our service to our valued guests.We at Suncoast Hotel and Towers pride ourselves in an energetic, dynamic, responsive team and are saddened by your comment about our area being dodgy which is not a true reflection. We have 24 hour security surveillance team with the vicinity and the staff was only trying to safe guard you of potential hazard or for you to be cautious which is an everyday thing in South Africa.Our Casino link is also under surveillance and is assessable with the hotel room or by our team opening for guests with reason.Whilst an apology will regrettably not alter the outcome of your experience, we do extend it with all sincerity.Rest assured of our continued effort at service excellence.Please do not hesitate to contact me should you require anything further.Warm RegardsZinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers

Dear Mr/s Peters,At the outset I would like to extend gratitude to you for your detailed feedback. It is only through feedback such as yours that we are able to maintain and indeed where necessary improve on our service to our valued guests.Suncoast Hotel & Towers has always taken pride in ensuring that our guests have a home away from home feeling. Our main priority being providing the highest level of hospitality, we do take our guests very seriously and always strive to meet our guest’s expectations.Your comment with regards to housekeeping has been escalated to the Executive housekeeper to address accordingly. Whilst an apology will regrettably not alter the outcome of your experience, we do extend it with all sincerity. Rest assured of our continued effort at service excellence.Please do not hesitate to contact me should you require anything further.Warm RegardsZinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers

Dear Valued Guest,Thank you for choosing the Suncoast Hotel & Towers as your preferred travel destination and for sharing your positive feedback with us.Suncoast Hotel & Towers has always taken pride in ensuring that our guests have a home away from home feeling. Our main priority being providing the highest level of hospitality, we do take our guests very seriously and always strive to meet our guest’s expectations.We hope to see you soon in the near future.Kind Regards,Zinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers

Dear ReshmaAt the outset I would like to extend gratitude to you for your detailed feedback. It is only through feedback such as yours that we are able to maintain and indeed where necessary improve on our service to our valued guests.We at Suncoast Hotel and Towers pride ourselves in an energetic, dynamic, responsive team and are delighted by your constructive feedback. In addition we assure you that the comfort of our guests sits paramount at our establishment.Your comments regarding the housekeeping cleaners, the shower and chef has been escalated to the respective department Managers and will be addresses accordingly. Whilst an apology will regrettably not alter the outcome of your experience, we do extend it with all sincerity. We hope to see you soon in the near futurePlease do not hesitate to contact me should you require anything further.Warm RegardsZinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers

Dear Mr/s Ebrahim,Thank you for choosing the Suncoast Hotel & Towers as your preferred travel destination and for sharing your positive feedback with us.Suncoast Hotel & Towers has always taken pride in ensuring that our guests have a home away from home feeling. Our main priority being providing the highest level of hospitality, we do take our guests very seriously and always strive to meet our guest’s expectations.We hope to see you soon in the near future.Kind Regards,Zinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers

Dear Mr GoonasagareeAt the outset I would like to extend gratitude to you for your detailed feedback. It is only through feedback that we are able to maintain and indeed where necessary improve on our service to our valued guests.We at Suncoast Hotel and Towers pride ourselves in an energetic, dynamic, responsive team and are saddened by your comment as it’s not elaborate enough for us to ascertain the problem and resolve. In addition we assure you that the comfort of our guests sits paramount at our establishment.Rest assured of our continued effort at service excellence.Please do not hesitate to contact me should you require anything further.Warm RegardsZinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers

Dear George,Thank you for choosing the Suncoast Hotel & Towers as your preferred travel destination and for sharing your feedback with us.It is only through feedback such as yours that we are able to maintain and indeed where necessary improve on our service to our valued guests.Suncoast Hotel & Towers has always taken pride in ensuring that our guests have a home away from home feeling. Our main priority being providing the highest level of hospitality, we do take our guests very seriously and always strive to meet our guest’s expectations.We hope to see you soon in the near future.Kind Regards,Zinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers

Dear Shawn,Thank you for choosing the Suncoast Hotel & Towers as your preferred travel destination and for sharing your positive feedback with us.Suncoast Hotel & Towers has always taken pride in ensuring that our guests have a home away from home feeling. Our main priority being providing the highest level of hospitality, we do take our guests very seriously and always strive to meet our guest’s expectations.We hope to see you soon in the near future.Kind Regards,Zinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers

Dear Ashwin,Thank you for choosing the Suncoast Hotel & Towers as your preferred travel destination and for sharing your positive feedback with us.Suncoast Hotel & Towers has always taken pride in ensuring that our guests have a home away from home feeling. Our main priority being providing the highest level of hospitality, we do take our guests very seriously and always strive to meet our guest’s expectations.We hope to see you soon in the near future.Kind Regards,Zinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers

Dear ElaineAt the outset I would like to extend gratitude to you for your detailed feedback. It is only through feedback such as yours that we are able to maintain and indeed where necessary improve on our service to our valued guests.

Dear Siyakudumisa,Thank you for choosing the Suncoast Hotel & Towers as your preferred travel destination.It is only through feedback such as yours that we are able to maintain and indeed where necessary improve on our service to our valued patrons, thank you for sharing your review with us.Suncoast Hotel & Towers has always taken pride in ensuring that our guests have a home away from home feeling. Our main priority being providing the highest level of hospitality, we do take our guests very seriously and always strive to meet our guest’s expectations.We hope to see you soon in the near future.Kind Regards,Zinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers

Dear PiusThank you for choosing the Suncoast hotel and Towers.Your feedback is most valued and appreciated however I would appreciate more clarity with regards to the team not taking ownership as I would like to attend to the problem to ensure that it is not experienced in the future.Please reach out to me on the hotel's landline and request for Zinhle.Kind RegardsZinhle MthethwaRooms Division Manager

Dear Mr/s MinnaarAt the outset I would like to extend gratitude to you for your feedback and patience. It is only through feedback that we are able to maintain and indeed where necessary improve on our service to our valued guests.We at Suncoast Hotel and Towers pride ourselves in an energetic, dynamic, responsive team and are saddened by your feedback. You are welcome to contact me directly to consult engage further to understand what went wrong. Warm RegardsZinhle MthethwaRooms Division Manager

Dear Mr/s LoganAt the outset I would like to extend gratitude to you for your feedback and patience. It is only through feedback that we are able to maintain and indeed where necessary improve on our service to our valued guests.We at Suncoast Hotel and Towers pride ourselves in an energetic, dynamic, responsive team and are saddened by your feedback. You are welcome to contact me directly to consult engage further to understand what went wrong. Warm RegardsZinhle MthethwaRooms Division Manager

Dear Thivashni,Thank you for choosing the Suncoast Hotel & Towers as your preferred travel destination and for sharing your feedback with us.Suncoast Hotel & Towers has always taken pride in ensuring that our guests have a home away from home feeling. Our main priority being providing the highest level of hospitality, we do take our guests very seriously and always strive to meet our guest’s expectations.We hope to see you soon in the near futureKind Regards,Zinhle MthethwaRooms Division ManagerSuncoast Hotel and Towers

Good day AmyThank you for taking your time to provide us with feedback from your stay. My Sincerest apologies on the delayed response.I have made notes on areas of note and will ensure we fix the issues going forward. Unfortunately, because we have a pool towel charge that needs to be controlled at front office, the towels are only collected at that point however we will look into something more guest friendly.We hope to see you in the near future.Kind RegardsZinhle MthethwaRooms Division Manager

Dear Mahmoud,Thank you for taking the time to review Suncoast Hotel & Towers.We are pleased to hear that the safety and quietness of the property met your expectations. In respect of the room type reserved, we do note that pool-facing rooms were reserved at the inception through the third party when booking.We look forward to welcoming you back in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Preshanta,Thank you for taking the time to review Suncoast Hotel & Towers.We are pleased to see that we were able to deliver on a comfortable and memorable stay for you whilst in our care.We look forward to welcoming you back in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Ludovic,Thank you for taking the time to review Suncoast Hotel & Towers.We are pleased to hear that we were able to deliver on a comfortable and memorable experience for you whilst in our care.We look forward to welcoming you back in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Hamlata,Thank you for taking the time to review Suncoast Hotel.We do trust that we were able to create a comfortable stay for you whilst in our care.We look forward to welcoming you back in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Eugene,Thank you for taking the time to review SunSquare Suncoast.We are pleased to note that we were able to deliver on a comfortable and memorable stay for you whilst in our care.We look forward to hosting you again in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Jacqui,Thank you for taking the time to review Suncoast Towers.We are pleased to note that we were able to deliver on a comfortable and memorable stay for you whilst in our care. And that the staff and management exceeded your expectations.We look forward to hosting you again in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Jacqui,Thank you for taking the time to review Suncoast Towers.We are pleased to note that we were able to deliver on a comfortable and memorable stay for you whilst in our care. And that the room and location met and perhaps even exceeded your expectations.We look forward to hosting you again in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Anonymous,Thank you for taking the time to review SunSquare Suncoast.We are pleased to hear that the location and facilities met and perhaps even exceeded your expectations whilst in our care.We look forward to hosting you again in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Arnold,Thank you for taking the time to review SunSquare Suncoast.We are pleased to hear that we were able to deliver on a memorable and comfortable stay for you whilst in our care.We look forward to welcoming you back in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Rose,Thank you for taking the time to review SunSquare Suncoast.We are pleased to hear that we were able to deliver on a memorable and comfortable stay for you whilst in our care.We look forward to welcoming you back in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Vijay,Thank you for taking the time to review SunSquare Suncoast.Whilst Suncoast offers the SunSquare room type which is contemporary and open plan, the alternative offering is the Towers which is luxurious and spacious suites with en-suite bathrooms and king size beds. We trust we were able to create a memorable stay for you in spite of the room design.We look forward to welcoming you back in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Thivashni,Thank you for taking the time to review SunSquare Suncoast.We are sorry to hear that we did not deliver on a memorable stay for you this time around. We do hope that we will have the opportunity to welcome you back in the not too distant future to a renewed experience.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear CHANTAL,Thank you for taking the time to review SunSquare Suncoast.We are pleased to hear that we were able to deliver on a memorable and comfortable stay for you whilst in our care.We look forward to welcoming you back in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Yara,Thank you for taking the time to review SunSquare Suncoast.We are pleased to hear that we were able to deliver on a memorable and comfortable stay for you whilst in our care.We look forward to welcoming you back in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Melroy Alistair,Thank you for taking the time to review SunSquare Suncoast. We sincerely apologise for what seems to have been a lapse in our service to you. We do hope that we were afforded the opportunity to rectify these shortcomings whilst you were within our care. We look forward to welcoming you back in the not too distant future to a renewed experience.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Kevin,Thank you for taking the time to review SunSquare Suncoast.We are pleased to hear that we were able to deliver on a comfortable and memorable stay for you whilst in our care.We look forward to welcoming you bac in the not too distant future.Yours in hospitality,Zane Potter-Smith Rooms Division Manager

Dear Nikitha Mercedes,Thank you for taking the time to review SunSquare Suncoast.We are pleased to hear that the breakfast delivery and staff met and even exceeded expectations whilst in our care.We look forward to welcoming you back in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Russell,Thank you for taking the time to review SunSquare Suncoast.We are pleased to hear that we were able to deliver on a comfortable and memorable stay for you whilst with us.We look forward to welcoming you back in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Arnold,Thank you for taking the time to review SunSquare Suncoast.We are pleased to hear that we were able to deliver on a memorable stay for you whilst in our care.We look forward to welcoming you back in the not to distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Arnold,Thank you for taking the time to review SunSquare Suncoast.We are pleased to hear that we were able to deliver on a memorable stay for you whilst in our care.We look forward to welcoming you back in the not to distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Fayleen,Thank you for taking the time to review SunSquare Suncoast.We are pleased to hear that we were able to deliver on a memorable stay for you whilst in our care.We look forward to welcoming you back in the not to distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Vynodhin,Thank you for taking the time to review SunSquare Suncoast.We are pleased to hear that the location met your expectations and delivered on convenience for you during your stay with us.We look forward to your return in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Hadar,Thank you for taking the time to review SunSquare Suncoast.We are pleased to hear that we were able to deliver on a memorable and comfortable stay for you whilst in our care.We look forward to welcoming you back in the not too distant future.Yours in hospitality,Zane Potter-SmithRooms Division Manager

Dear Yehuda, Thank you for reviewing SunSquare Suncoast. We are pleased to see that you had a memorable and comfortable stay with us. We look forward to welcoming you back in the not too distant future. Yours in hospitality, Zane Potter-Smith Rooms Division Manager

Dear Anonymous, Thank you for reviewing SunSquare Suncoast. We are pleased to see that you had a memorable and comfortable stay with us. We look forward to welcoming you back in the not too distant future. Yours in hospitality, Zane Potter-Smith Rooms Division Manager

Dear Eugene, Thank you for taking the time to review SunSquare Suncoast. We are pleased to see that we were able to deliver on a memorable and comfortable stay for you whilst in our care. We look forward to welcoming you back in the not too distant future. Yours in hospitality, Zane Potter-Smith Rooms Division Manager

Dear Melissa, Thank you for taking the time to review Suncoast Towers. We are pleased to hear that we were able to deliver on a memorable and comfortable stay for you whilst in our care. We look forward to welcoming you back in the not too distant future. Yours in hospitality, Zane Potter-Smith Rooms Division Manager

Dear Risuna, Thank you for taking the time to review Suncoast Towers. We are pleased to see that we were able to deliver on a memorable and comfortable stay for you whilst in our care. We look forward to welcoming you back in the not too distant future. Yours in hospitality, Zane Potter-Smith Rooms Division Manager

Dear Thivashni, Thank you for taking the time to review Suncoast Towers. We are pleased to see that we were able to deliver on a memorable and comfortable stay for you whilst in our care. We look forward to welcoming you back in the not too distant future. Yours in hospitality, Zane Potter-Smith Rooms Division Manager

Dear Anonymous, Thank you for taking the time to review Suncoast Towers. We are pleased to see that we were able to deliver on a memorable and comfortable stay for you whilst in our care. We look forward to welcoming you back in the not too distant future. Yours in hospitality, Zane Potter-Smith Rooms Division Manager