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Avaliações de Fort Pontchartrain Detroit, a Wyndham Hotel

3.5 out of 5
Fort Pontchartrain Detroit, a Wyndham Hotel
2 Washington Blvd, Detroit, MI

Avaliações

7,8

Boa

Nota 10 - Excelente. 770 de 1715 avaliações" "
Nota 8 - Boa. 385 de 1715 avaliações" "
Nota 6 - Ok. 230 de 1715 avaliações" "
Nota 4 - Insatisfatória. 161 de 1715 avaliações" "
Nota 2 - Terrível. 169 de 1715 avaliações" "

8,0/10

Limpeza

8,4/10

Serviço e funcionários

7,4/10

Comodidades

7,8/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Cindy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was very polite and helpful, not sure the restaurant is included in this but morning breakfast staff little rude
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Robert

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel in a great location for a trip to downtown Detroit for business or fun and good value to boot. Staff at front desk and throughout the hotel are very friendly and helpful and really make you feel welcome.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de JP em 14 de mai. de 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM

6/10 - Ok

DeShanna

Viagem com a família
Pontos positivos: Serviço e funcionários
This was my first time staying at this hotel. For the most part it wasn't bad. Our room wasn't cleaned well. I know this because there were safety pins on the bathroom floor. If the floor was Swept this wouldn't have been missed. The carpet wasn't vacuumed as well. The staff at the front desk and restaurant were very friendly and welcoming.
Hospedou-se por 1 diária em mai. de 2024
Resposta de JP em 14 de mai. de 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority. We value our customers' and this should not have happened. I want you to know that we appreciate your feedback. Jackie P.AGM

2/10 - Terrível

Kayla

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
We showed up at 4:45 to check in and was told it would be another 20 min until our room was ready, we waited over 30 before going to dinner and returning later to check in. Upon getting to our room stuff was falling off the wall and the curtains were broke, there was also a dirty towel left behind by the window. They gave us some free appetizer coupons that we used but it took over 20 min for those to come out too! For 2 fried items. Theres no microwave in the room but there are small fridges. For the price we paid i wouldnt stay here again
Hospedou-se por 1 diária em mai. de 2024
Resposta de JP em 14 de mai. de 2024
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. This will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 - Excelente

Christina

Hospedou-se por 1 diária em mai. de 2024
Resposta de JP em 14 de mai. de 2024
We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

8/10 - Boa

Kirk

Viagem com a família
Great location downtown right on the river.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de JP em 14 de mai. de 2024
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 - Excelente

Darryl

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Remote rooms
Hospedou-se por 2 diárias em mai. de 2024
Resposta de JP em 14 de mai. de 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 - Excelente

Tonya Marie

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Amazing
Hospedou-se por 1 diária em mar. de 2024
Resposta de JP em 14 de mai. de 2024
Thank you for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.Jackie P.AGM

10/10 - Excelente

Christine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice! Bed was comfortable view was fantastic.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de JP em 14 de mai. de 2024
Thank you for staying with us and for your kind review and recommendation.Jackie P.AGM

10/10 - Excelente

joyce

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I love the room the staff, the personality compassion, friendliness, 100
Hospedou-se por 1 diária em mai. de 2024
Resposta de JP em 14 de mai. de 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 - Excelente

Cristy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de JP em 10 de mai. de 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location for Downtown Detroit attractions. Riverwalk is a block away and Financial District stop of the free People Mover tram is just down the street. Great breakfast buffet and gym facilities. Staff helpful and friendly.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de JP em 9 de mai. de 2024
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie PAGM

10/10 - Excelente

Brenden

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Historic and beautiful rooms. !!!!!
Hospedou-se por 1 diária em mai. de 2024
Resposta de JP em 8 de mai. de 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 - Excelente

Bobbie, Detroit

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
N
Hospedou-se por 1 diária em mai. de 2024
Resposta de JP em 8 de mai. de 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us.Jackie P.AGM

4/10 - Insatisfatória

marcus, auburn hills

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was very dirty, not up to par with many hotels visited around the area.
Hospedou-se por 1 diária em mai. de 2024
Resposta de JP em 14 de mai. de 2024
I want you to know that we appreciate your feedback. This will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

6/10 - Ok

Coreen

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Rooms are run down.
Hospedou-se por 1 diária em mai. de 2024
Resposta de JP em 6 de mai. de 2024
Customer satisfaction is our top priority. We value our customers. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

4/10 - Insatisfatória

Ashley

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The staff was great. Lobby and bar area were great. Rooms are terrible. I had a “suite.” It was beyond tiny. Smaller than most regular rooms. The bedroom doors were windows and the extremely tiny bathroom was in the bedroom. So the kids would have to come in there to use it. Window frame was falling off, shower leaked, the futon couch was full of stains, and it was overall not clean. Way overpriced for what it was.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de JP em 6 de mai. de 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

8/10 - Boa

Robert

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
A little dated, nice for downtown right across from the Huntington Place
Hospedou-se por 2 diárias em abr. de 2024
Resposta de JP em 6 de mai. de 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 - Excelente

JP

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
great
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 4 de mai. de 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Jackie P.AGM

10/10 - Excelente

Brayan

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bathrooms could be better. But overall perfect location.
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 2 de mai. de 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

4/10 - Insatisfatória

Abbas

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
I left a day before
Hospedou-se por 2 diárias em abr. de 2024
Resposta de JP em 30 de abr. de 2024
We value our customers' I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. Jackie P.AGM

10/10 - Excelente

Ian

Had a great time for our girls trip!
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 30 de abr. de 2024
. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank you.Jackie P.AGM

10/10 - Excelente

Michelle

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 30 de abr. de 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 - Excelente

Jonathan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de JP em 30 de abr. de 2024
Thank you again for sharing your experience, and we look forward to serving you in the future.Jackie P.AGM

2/10 - Terrível

NaTia

Viagem com família e crianças pequenas
Room did not look like photos. Will never go back.
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 26 de abr. de 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 - Excelente

Hannah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 27 de abr. de 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

10/10 - Excelente

Eric

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The front desk staff was exceptional. EKB
Hospedou-se por 2 diárias em abr. de 2024
Resposta de JP em 26 de abr. de 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us

2/10 - Terrível

nahed

Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 4 de mai. de 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our servicesJackie P.AGM

6/10 - Ok

Rahul

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de JP em 25 de abr. de 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

6/10 - Ok

Vona

Viagem a dois
Pontos positivos: Comodidades e condições e instalações da propriedade
I hate that i had to walk down 12 flights of stairs when checking out. All elevators were full
Hospedou-se por 2 diárias em abr. de 2024
Resposta de JP em 23 de abr. de 2024
I sincerely apologize for the inconvenience these issues may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

10/10 - Excelente

Mike

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 23 de abr. de 2024
This message is to formally express my appreciation for your review of the Fort Pontchartrain Hotel. It was a glowing review, and it no doubt had a positive impact on our business. Jackie P.AGM

10/10 - Excelente

Devonie

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
the staff and hotel were excellent!
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 23 de abr. de 2024
Thank you for staying with us and for your kind review and recommendation.Jackie P.AGM

10/10 - Excelente

Derek

Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 11 de mai. de 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Jackie P.AGM

10/10 - Excelente

Jala

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel, clean rooms. Very nasty breakfast for $15 a person though.
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 23 de abr. de 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

8/10 - Boa

Alice

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked the staff and the rooms were nice. I wanted riverfront view, but i was able to get part city, part river, it was nice. My husband and i were in desperate need of a mental break and we were able to get it.
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 23 de abr. de 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful.Jackie P.AGM

10/10 - Excelente

Jeffrey

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Location and the views. Older hotel but maintained. Very comfortable bed:)
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 18 de abr. de 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 - Excelente

Robin, Ellenton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Was very nice
Hospedou-se por 2 diárias em jan. de 2024
Resposta de JP em 19 de abr. de 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank once again.Jackie P.AGM

2/10 - Terrível

Catherine

Pontos negativos: Limpeza e condições e instalações da propriedade
I had a horrible experience. My first room had a broken lock. I called down and asked to be moved and also to a room that did not have a conjoining door for my safety as a solo traveler. They said they could and moved me to a room down the hall. This room had a conjoining room so they said ok I think this THIRD room is good. I go up to the third room and it had two conjoining rooms AND a huge piece of weave on the floor. I was too tired to switch thag night so when I came back after my work engagements the second day they finally set me up in a room that did not have a conjoining room and no weave on the floor. I get to the room take off my shoes and step on a dried contact… I the. Leave my room for dinner come back and there is a random right green zipper end on my floor that I am sure was not thaete prior. Disgusting horrible experience.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de JP em 18 de abr. de 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

10/10 - Excelente

anna

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Parking is expensive - restaurant wasn't open for breakfast or at all on Sunday not a lot of food choices Rooms were small
Hospedou-se por 2 diárias em abr. de 2024
Resposta de JP em 18 de abr. de 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

4/10 - Insatisfatória

Kyatta

Viagem de negócios, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I did not like the fact that the heat in my room stopped working 2 nights in a row. The first night it took maintenance over an hour to come up. I had to call front desk twice. The second night, a young guy came up to fix the issue and he left the room smelling like weed. The parking situation is insane. $100 extra to park my car in valet but when I checked out my car was actually in an unsecured parking lot which costs less to park in over the weekend. Elevators.. old and slow! Had to take the stairs several times this weekend
Hospedou-se por 2 diárias em abr. de 2024
Resposta de JP em 16 de abr. de 2024
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 - Excelente

Amy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms are clean and if they dont meet your expectations they will make it right. The Valet guys are terrific and go above a beyond!
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 16 de abr. de 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 - Excelente

John

Viagem de negócios
Pontos positivos: Limpeza e comodidades
Great stay
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 16 de abr. de 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

8/10 - Boa

Penny

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Being from a really small town up north in MI, this was def a trip to the big city! I missed having a microwave (didn't get to snack on our delicious leftovers from eating in a fancy restaurant). Front desk gal & valets were very nice. The gal at the front desk has to answer several calls while checking us in, I would suggest a second employee up front
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 16 de abr. de 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank once again.Jackie P.AGM

10/10 - Excelente

Kenneth

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Outstanding customer service. Late check-out. Reasonable cost breakfast buffet. Extremely convenient to Huntington Place Convention Center.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de JP em 13 de abr. de 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

6/10 - Ok

Autumn

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The room and building were clean, but the suite was way smaller than I expected.
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 12 de abr. de 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 - Excelente

Jully

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was very comfortable, great location. I wouldn’t recommend parking there, it’s $40 a night and the valet service takes forever, when leaving, it took me an hour to get my car, I really wished I parked in the parking lot at front of the hotel for $20.
Resposta de JP em 12 de abr. de 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are so sorry about the wait in Valet we will look into it.Jackie P.AGM

10/10 - Excelente

Danene

Hospedou-se por 1 diária em mar. de 2024
Resposta de JP em 30 de abr. de 2024
Thank you so much for your score. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

2/10 - Terrível

Wilson

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Paint peeling from the walls . Lights and tv did not work. Staff was unhelpful. They charge $40 valet to park no exceptions . The view from the room is the only thig that was nice. I can say much more but its not worth it.
Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 11 de abr. de 2024
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

8/10 - Boa

Amy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de JP em 11 de abr. de 2024
We are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank once again.Jackie P.AGM

6/10 - Ok

Jose a

Hospedou-se por 1 diária em abr. de 2024
Resposta de JP em 30 de abr. de 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM