Buen día. Apreciamos su comentario. Sin embargo, siempre preguntamos a nuestros húespedes si necesitan algo. No se nos informó que les faltó agua en algún momento. El edificio está implementado con sistema de tanques y bomba, con lo que aseguramos la dotación de agua 24 horas al día. Reiteramos que la comuncomunicación es la base. Gracias y esperamos que estén siempre mejor y mejor.

Merci pour votre commentaire Nous promettons de continuer à nous améliorer pour fournir un meilleur service.

Gracias. Estamos comprcomprometidos en servirles cada vez mejor. Gracias por vuestra preferencia.

Gracias. Estamos comprcomprometidos en servirles cada vez mejor. Gracias por vuestra preferencia.

Gracias por vuestra preferencia. Esperamos que hayan tenido una bonita experiencia. Vuelvan pronto.

We are happy to welcome you, please if you have questions or need something, write us.

Thank you for your preference, we want to do our best to provide you with better services. We hope you are always better and better

The communication with our clients is one of the aspects that occupy us, since without communication we could not know their requirements and we would be limited to attend them better and opportunely. In fact, there was an incident on the second day of the family's stay, when we were informed of the breakage of a shower door (which is tempered glass precisely for safety). When we went, we could see that Mr. Barros made three finches in his hand, giving him the necessary basic medicines. The hotel never charged for the replacement. None of the family members showed disagreements, communication was constant and we always attended to their requirements in a timely manner (cleaning, changes, additional, consultations, taxis, etc.). The claim arises one day before the check-out, when after reiterating, Mr. Barros pays the difference of the amount for the accommodation service of two additional persons, since the reservation was made only for 3, although the family Is composed of 5 members (2 adults and 3 children). Ms. Barros, upon learning of the payment, asks us to "refund her an amount for the incident," and even threatens to put a case on Expedia. We believe that honesty should be a standard to lead both hosts and guests and we believe that guests should receive a good service and pay for it, according to the conditions established at the time of booking. We always try to provide the best service to our customers, showing that we have never had any inconveniences or complaints. We are convinced that good communication, cordiality and timely attention are fundamental to keep our customers satisfied by our service.

Agradecemos los comentarios de nuestros huéspedes. Estos nos ayudan a brindarles cada vez, mejores servcios. Siempre es importante para nosotros saber quien realiza el comentario, así podemos mejorar los detalles que ellos consideran debemos mejorar. Estamos comprometidos en brindar lo mejor de nosotros para asegurarles una estancia agradable, por ello, cuando ingresan indicamos todos los medios para comunicarse con nosotros por si tienen alguna necesidad, duda o consulta. La comunicación es fundamental. Gracias.