Fachada

Avaliações de Holiday Inn Express & Suites Columbus Airport East, an IHG Hotel

3 out of 5

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 451 de 1002 avaliações" "
Nota 8 - Boa. 326 de 1002 avaliações" "
Nota 6 - Ok. 117 de 1002 avaliações" "
Nota 4 - Insatisfatória. 60 de 1002 avaliações" "
Nota 2 - Terrível. 48 de 1002 avaliações" "

8,6/10

Limpeza

8,6/10

Serviço e funcionários

8,2/10

Comodidades

8,2/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Marcelo

Pontos positivos: Conforto do quarto
Hotel limpo e conveniente
Foi muito boa, o hotel é bem tranquilo e confortável.
Resposta de General Manager em 11 de out. de 2016
Thanks for staying and thanks for the review! I am so glad you found our hotel to be quiet and comfortable! Please come see us again soon! Take Care! Mark

10/10 - Excelente

Julie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Stephen Kaledecker, General Manager em 14 de mai. de 2024
Julie,Thank you so much for your 5 out of 5 rating! We certainly can't wait to see you again, and look forward to welcoming you back.

8/10 - Boa

Hayley

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 7 de mai. de 2024
Thank you, Hayley, for taking the time to complete this survey. I am glad you enjoyed your stay and look forward to seeing you again.

10/10 - Excelente

Starla

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean and comfy
Hospedou-se por 1 diária em mai. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 7 de mai. de 2024
Thank you, Starla, for taking the time completing this survey. We are so glad you enjoyed your stay. We look forward to seeing you again.

10/10 - Excelente

Matt

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, quiet, and close to our final destination.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Clinton E. Clark, Front Desk Manager em 22 de abr. de 2024
Thank you for sharing your thoughts, and we look forward to welcoming you back on your next trip to Columbus!

6/10 - Ok

Vera

Viagem de negócios, Viagem a dois
Pontos negativos: Comodidades
The rooms
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 11 de abr. de 2024
Thank you, Vera, for taking the time to complete the guest survey. We strive to make all guests stay pleasant and enjoyable. I apologize that we missed the mark on your experience. We hope to see you again in the future.

10/10 - Excelente

Debra

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean. Friendly staff. Highly reccomend
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 9 de abr. de 2024
Thank you, Debra, for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again the next time you are in Columbus.

6/10 - Ok

rachel

Viagem a dois
rude rude rude rude staff checking in and checking out. just greeted me with buckets of attitude even though i didnt do anything but be chipper and polite.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Stephen Kaledecker, General Manager em 9 de abr. de 2024
rachel,I am sorry that you seem to have had an experience that is out of the norm for our hotel. We do our very best to treat all guests as family, and I apologize that we did not exceed your expectations. I have communicated your comments with our entire team to ensure that each guest has a wonderful experience. We hope that you give us another opportunity to show you our true hospitality!

6/10 - Ok

Stephanie

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 9 de abr. de 2024
Thank you, Stephanie, for taking the time to complete the guest survey. I am sorry that we missed the mark. If you are able to share your responses, I would appreciate hearing from you. We use these surveys as a training to ensure every guest has the best stay.

10/10 - Excelente

Georgianna

Viagem com família e crianças pequenas
Rooms are a little old, could use some updating of carpet etc .. Check in time is too late! Staff are wonderful!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 9 de abr. de 2024
Hello Georgianna, I appreciate your comments and I totally understand. I will share them with our management team. As a matter of fact, we will be replacing our carpet in several room sometime in the near future. As for check in time, you are more than welcome to call and see if a room is available for an early check in and we would accommodate if we can. Our check out time is 11am. The 4pm check in allows us to prepare all of our rooms, so that every guest has the best stay. We look forward to seeing you again soon.

8/10 - Boa

Thomas

Hospedou-se por 1 diária em abr. de 2024
Resposta de Stephen Kaledecker, General Manager em 25 de abr. de 2024
Thomas, thanks for the rating of 4 out of 5! We look forward to seeing you again in the future.

8/10 - Boa

Jessica

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 4 de abr. de 2024
Thank you, Jessica, for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again.

8/10 - Boa

Nikki

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de Sincerely, Lisa Dean Director of Sales em 28 de mar. de 2024
Thank you, Nikki, for your comments. We are so glad that you enjoyed your stay. We look forward to seeing you again the next time you are in Columbus.

4/10 - Insatisfatória

Miranda

Hospedou-se por 1 diária em mar. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 11 de abr. de 2024
Thank you, Miranda for taking the time to complete the guest survey. I am sorry we didn't meet your expectations. We strive to make every guest stay pleasant and enjoyable.

10/10 - Excelente

MELISSA

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
My stay was very enjoyable. The pool was a little too cold, but the hot tube was fantastic. Breakfast was great as well. All of the staff that I encountered were pleasant and helpful. I would stay here again if in the area.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 11 de mar. de 2024
Thank you, Melissa, for your comments. We are so glad you enjoyed your stay, and we look forward to seeing you again soon.

10/10 - Excelente

Sally

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 12 de mar. de 2024
Hi Sally,Thank you for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again soon.

8/10 - Boa

Kristin

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was nice. The front desk was very accomidating and helpful considering how busy they were with the Arnold going on. The breakfast left a little to be desired compared to some other locations we have stayed at. Other than a few stains in our rooms carpet, everything was clean and tidy.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Clinton E. Clark em 7 de mar. de 2024
Dear Kristin,Thank you for your feedback about your recent stay. We're glad to hear that you found the hotel to be nice and that the front desk staff were accommodating and helpful, especially during the busy time of the Arnold event. We apologize that the breakfast didn't fully meet your expectations compared to other locations you've stayed at. We'll take note of your comments to see how we can improve in that area. Additionally, we appreciate your understanding regarding the stains in the room's carpet, and we'll work on addressing that to ensure a cleaner and tidier experience for our guests in the future. Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back for an even better stay next time.

10/10 - Excelente

DOMENIC

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 11 de mar. de 2024
Thank you, Dominic, for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again.

10/10 - Excelente

Arnold

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy access to the Highway, shops, and restaurants
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 11 de mar. de 2024
Thank you, Arnold for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 - Excelente

JESSICA

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
perfect over night stay
it was very clean - beds are comfortable - breakfast was good - free parking - nice pool area - staff was amazing
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 11 de mar. de 2024
Thank you, Jessica, for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again soon.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 19 de fev. de 2024
Thank you for your comments. We are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 - Excelente

elvia yolanda

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Lisa Dean, Director of Sales em 20 de fev. de 2024
Hello Elvia,Thank you for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again.

10/10 - Excelente

Tara

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the room. Very clean.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 19 de fev. de 2024
Thank you Tara, for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again.

10/10 - Excelente

Vernon

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 23 de jan. de 2024
Hello Vernon,Thank you for your comments. We are so glad that you enjoyed your stay and look forward to seeing you again the next time you are in Columbus.

10/10 - Excelente

Marvin, Hedgesville

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was a really nice hotel and the staff are great. The only problem i could see was the sidewalks around the building were covered with snow and needed to be cleared and salted. Other wise i stay again.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 23 de jan. de 2024
Thank you, Marvin, for your comments. I have shared them with our management team. We use all comments for training. We look forward to seeing you again soon.

10/10 - Excelente

Nick

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sincerely, Lisa Dean Director of Sales em 10 de jan. de 2024
Thank you, Nick, for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again soon.

2/10 - Terrível

Dan

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 10 de jan. de 2024
Hello Dan, I am sorry to see that your stay was not up to your expectations. I don't know if you can share with me ideas so I can pass them on to the management team. We use all these reviews as training. I can only hope you return and give us another chance.

10/10 - Excelente

Judith

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very up to date building, nice staff, good breakfast.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Happy Holidays, Lisa Dean Director of Sales em 26 de dez. de 2023
Thank you, Judith, for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again the next time you are in Columbus.

6/10 - Ok

Reagan

Pontos positivos: Serviço e funcionários
I’ve stayed at other holiday inn suites. This one was not the best or worst. There was baby daddy drama outside in front one night and people down the hall arguing during the night.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Happy Holidays, Lisa Dean Director of Sales em 18 de dez. de 2023
Hello Reagan,Thank you for your feedback. I apologize about the inconveniences you encountered during your stay. I hope our staff calmed the situations down, so you were able to enjoy your stay. Hope to see you again soon.

8/10 - Boa

Jesus

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was ok
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Happy Holidays, Lisa Dean Director of Sales em 18 de dez. de 2023
Hello Jesus,Thank for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 - Excelente

Shayla

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 11 de dez. de 2023
Thank you, Shayla, for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again.

10/10 - Excelente

Adrenna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Staff was very helpful. Wonderful customer service support at front desk and kitchen area. I would definitely recommend this hotel.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 11 de dez. de 2023
Thank you, Adrenna, for your comments. We are so glad you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The bed and pillows were not very comfortable.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 11 de dez. de 2023
Thank you for your comments. I will share your comments with the housekeeping department about the pillows.

10/10 - Excelente

DAVID, Cuyahoga Falls

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms are nice; bathroom mirror perimeter lighting is terrific! Only a single elevator, and it's located at the end of the bldg rather than the middle which creates more walking. Lobby parking is limited.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 28 de nov. de 2023
Thank you, David, for your comments. We are glad you enjoyed your stay, and we look forward to seeing you again.

8/10 - Boa

Melvin

Hospedou-se por 1 diária em nov. de 2023
Resposta de Happy Holidays, Lisa Dean Director of Sales em 18 de dez. de 2023
Hello Melvin,Thank you for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again soon.

8/10 - Boa

Artrese

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 21 de nov. de 2023
Thankyou Artrese for taking the time to complete the guest survey. We are so glad that you enjoyed your stay. We look forward to seeing you again soon.

10/10 - Excelente

Nick

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Enjoyable two-night stay. Convenient location. The staff was friendly and helpful. Satisfying morning "hot" breakfast. The only complaint, and it was a little one, was the self-closing room doors slammed shut. So...at 7:30 in the morning and on you heard the slamming of doors throughout the day.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 6 de nov. de 2023
Thank you, Nick, for your comments. We are so glad you enjoyed your stay. Hope to see you again the next time you're in Columbus.

8/10 - Boa

Amy

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
While the hotel was quiet and clean our room was over the main floor kitchen and bathrooms the hall and area smelled a bit like a bathroom and when I woke up I could smell breakfast. The staff was very kind and helpful when we needed more towels or some assistance with our conference room needs.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 6 de nov. de 2023
Thank you, Amy for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again the next you're in Columbus.

10/10 - Excelente

Artrese

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 27 de out. de 2023
Thank you Atrese for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 - Excelente

Antoinette

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Enjoyed our stay!
Staff was friendly. All common areas were clean. Housekeeping takes pride in their work. Breakfast staff ensured that all stations were kept with fresh food.
Hospedou-se por 1 diária em out. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 16 de out. de 2023
Thank you, Antoinette, for your comments. We are so glad that you enjoyed your stay. We look forward to seeing you again soon.

10/10 - Excelente

Ranae

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Only complaint would be that i wish the pool was open later.
Hospedou-se por 1 diária em out. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 9 de out. de 2023
Hell Ranae,Thank you for your comments. I totally understand the frustration about the pool hours. I am glad that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 - Excelente

Sherri

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Friendly staff, close to hospital
Hospedou-se por 1 diária em set. de 2023
Resposta de Stephen Kaledecker, General Manager em 3 de nov. de 2023
Sherri, thank you so much for your review and your rating. We are glad that you enjoyed your stay and look forward to welcoming you back soon!

6/10 - Ok

Zachary

Hospedou-se por 1 diária em set. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 9 de out. de 2023
Hello Zachary,I am sorry that we just missed the mark for your stay. I don't see any comments, so I do not know the issues you had. I can only hope you return and give us another opportunity.

10/10 - Excelente

Cynthia, Dayton

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent property with friendly staff. Large wonderful pool and hot tub.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 4 de set. de 2023
Thank you, Cynthia for your comments. We are so glad you enjoyed your stay.We look forward to seeing you again the next time you are in Columbus.

10/10 - Excelente

Ralph

Hospedou-se por 1 diária em ago. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 29 de set. de 2023
Thank you, Ralph, for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again the next time you are in Columbus.

10/10 - Excelente

Amanda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice place to stay!
Staff was super friendly. Hot tub and pool were both large and excellent temps. Breakfast was amazing everyday! Omelets, sausage, bread, bagels, pastries. Fruit, yogurt, oatmeal and pancake maker. Room was spacious and comfortable beds. Felt safe even walking to restaurants during the day. Shopping within 5 min. Highly recommend.
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 7 de ago. de 2023
Thank you, Amanda, for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again the next time you are in Columbus.

8/10 - Boa

jerry

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 7 de ago. de 2023
Thank you, Jerry, for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again soon.

4/10 - Insatisfatória

Hector, Rochester

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 31 de jul. de 2023
I am very sorry to see that you had issues with your stay. I don't see comments so if you can respond to this and mention the issues you encountered. We share these with our management team and use them for training.

8/10 - Boa

Maizee, Caldwell

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 27 de jul. de 2023
Thank you for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again the next time you are in Columbus.

10/10 - Excelente

Bianca

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
From the moment we checked in until checkout the staff was beyond kind and patient with us. We showed up 3 hours early and without hesitation we were able to get into a room. The rooms were clean better than any hotel we had stayed in during our stay (2 others). I will definitely be visiting again.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Sincerely, Lisa Dean Director of Sales em 25 de jul. de 2023
Thank you, Bianca for your comments. We are so glad you enjoyed your stay. We look forward to seeing you again the next time you are in Columbus.