Dear Lindsay,We want to start by thanking you for your five-star review. While we're pleased you had a good time with us, we want to apologize for any issues during your stay. We want our guests to feel comfortable, and we know how having a cool, refreshing room is important for a satisfactory stay. We will be sure to address this so future guests don't run into this issue, and we thank you again for your feedback.Sincerely,Ken O'ReillyDirector of Operations

Dear Tara,Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and better serve our guests. It is our hope that you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.Sincerely,Ken O'ReillyDirector of Operations

Dear Valentina,Thank you for your valuable feedback. We're disappointed to hear about the issue with your room not meeting your expectations, particularly with the absence of the sofa and bedding. Rest assured, we'll address this matter with our team to ensure such oversights are avoided in the future. Your comfort is paramount to us, and we hope to have the opportunity to provide you with a seamless experience during your next visit.Sincerely,Ken O'ReillyDirector of Operations

Dear Michelle,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another chance to change your perceptions down the line.Sincerely,Ken O'ReillyDirector of Operations

Dear James,We appreciate your Honors membership, and we're grateful for your feedback. Situated in downtown Columbus, Nationwide Arena and the North Market are just a short walk away. It's disappointing to read about your concerns with your room, as this certainly doesn't match our high standards. Rest assured, we'll work with the appropriate teams to address your issues. Despite this, we're glad you received friendly service from our front desk. We would be honored if you would consider giving us a second chance. Sincerely,Ken O'ReillyDirector of Operations

Dear Theresa,Thank you so much for choosing to stay with us at DoubleTree Suites by Hilton Hotel Columbus Downtown. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back soon.Sincerely,Ken O'ReillyDirector of Operations

Dear Lawrence,We're thrilled to hear that your check-in experience was swift and straightforward and that our team members were accommodating and friendly throughout your visit. It's delightful that you felt well taken care of, and we look forward to your next stay at DoubleTree Suites by Hilton Hotel Columbus Downtown.Sincerely,Ken O'ReillyDirector of Operations

Dear Jerry,Thank you for taking the time to share your experience. Your candid feedback is greatly appreciated, and we are sorry your stay did not meet expectations. It’s important to us that our guests have a comfortable and enjoyable experience. We will address the cleanliness and noise concerns you mentioned to ensure a better experience for all our guests. Our team hopes to have the opportunity to better serve you in the future.Sincerely,Ken O'ReillyDirector of Operations

Dear Alicia,Thank you for choosing to stay with us at DoubleTree Suites by Hilton Hotel Columbus Downtown and for your generous review. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take in our beautiful views. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Sincerely,Ken O'ReillyDirector of Operations

Dear Stacy,Thank you for staying with us and for your feedback. We are glad you enjoyed our hotel's convenient location and spacious accommodations. Please accept our apologies for any maintenance or service issues, and know we will use your comments to remedy any problems. It was an honor having you visit, and we want to invite you back again anytime!Sincerely,Ken O'ReillyDirector of Operations

Dear Stephen,Thanks so much for your feedback. We apologize for the issue with the AC and have noted your concerns with our team. Hopefully, you enjoyed your stay otherwise. We'd love to welcome you back anytime!Sincerely,Ken O'ReillyDirector of Operations

Dear Angela,Thank you for your feedback. While we're glad our friendly staff made you feel welcome, we apologize for any concerns about the condition of the property. This does not represent the level of accommodation we aim to provide, and we'll look into your comments further. If you're in the area again, we hope you'll consider coming back to see us.Sincerely,Ken O'ReillyDirector of Operations

Dear Doug,Thank you for leaving us feedback. We are sorry to hear about the temperature control issues you experienced during your stay. Our team strives to ensure our guests have comfortable stays, so we will be sure to look further into this issue. We hope you consider staying with us again so we can provide the stay you deserve.Sincerely,Ken O'ReillyDirector of Operations

Dear Shelly, It was a pleasure having you as our guest during your time in Columbus. We appreciate your understanding regarding the unusually warm temperatures and again apologize for any discomfort you felt. Our building utilizes a 2-pipe HVAC system, so regulating the temperature can be problematic during the spring and fall. We appreciate you sharing your feedback, and we hope to have the opportunity to serve you again in the future. Sincerely,Ken O'ReillyDirector of Operations

Dear Ryan,While we thank you for being our guest, we are disappointed that we fell short of expectations. This is not indicative of the quality experience we wish to provide. Please know that our team will investigate these matters to ensure our accommodations are in top-notch condition and that we are providing the amazing service we are known for. We sincerely apologize for your unsatisfactory experience and hope you'll allow us a second chance to improve your perceptions of our hotel.Sincerely,Ken O'ReillyDirector of Operations

Dear Jason,Thank you for noting our convenient location and sharing your concerns about the room conditions. We offer our sincere apologies for the discomfort you experienced. We're addressing the issues with the air conditioning and room maintenance to ensure a satisfying stay for all our guests. Your feedback is crucial for our improvement. We hope to welcome you back for a more pleasant experience.Sincerely,Ken O'ReillyDirector of Operations

Dear Lacie, Thank you so much for choosing DoubleTree Suites by Hilton Hotel Columbus Downtown.We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting our comfortable accommodations. We also appreciate your feedback on where we could improve. A great stay is always our goal, and we cannot achieve this unless we hear what our guests want to make their stay even better. We're looking forward to seeing you next time; It was a pleasure hosting you.Sincerely,Ken O'ReillyDirector of Operations

Dear Zachary,Thanks so much for your review of DoubleTree Suites by Hilton Hotel Columbus Downtown. We're glad to hear you appreciated our central downtown location. Come back and see us anytime!Sincerely,Ken O'ReillyDirector of Operations

Dear Derek,Our team loves making our guests feel at home, and they will be ecstatic to learn that you appreciated their hospitality. Thank you for your five-star review, and we can't wait to host you again at DoubleTree Suites by Hilton Hotel Columbus Downtown!Sincerely,Ken O'ReillyDirector of Operations

Dear Armand,Thank you for choosing DoubleTree Suites by Hilton Hotel Columbus Downtown and for taking the time to share your lovely, five-star review. We are delighted you enjoyed our spacious accommodations and beautiful views. It would be an honor to welcome you back for another memorable visit.Sincerely,Ken O'ReillyDirector of Operations

Dear Daniel,We are honored to have earned all the stars for your recent stay with us. Our goal is to provide a comforting and relaxing stay for our guests, and we are glad that our bedding provided just that within our wonderful accommodations. We are delighted that you enjoyed the convenience of our location as well within Columbus. It was a pleasure to have had you as a guest. We look forward to welcoming you back.Sincerely,Ken O'ReillyDirector of Operations

Dear Christy,Thank you for choosing DoubleTree Suites by Hilton Hotel Columbus Downtown and for taking the time to share your lovely, five-star review. We appreciate your constructive comments and are delighted you had such an enjoyable visit. It would be a pleasure to welcome you back for another great stay.Sincerely,Ken O'ReillyDirector of Operations

Dear ShaMonique,Thank you for taking a moment to rate your hotel experience. We are glad you enjoyed your time with us. If you have any questions or concerns during your visit, please do not hesitate to reach out to one of our friendly team members for assistance. Thanks for your review, and we hope to see you again soon.Sincerely,Ken O'ReillyDirector of Operations

Dear Jeffrey,Thank you for taking a moment to share your experience at DoubleTree Suites by Hilton Hotel Columbus Downtown. Our team will be thrilled to know that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. It was truly a pleasure having you here, and we hope to see you again in the future for another visit!Sincerely,Ken O'ReillyDirector of Operations

Dear Kimberly,Our team endeavors to deliver a top-of-the-line experience, so we're delighted to hear you enjoyed our excellent location during your visit. We'll be sure t let housekeeping know you appreciated their efforts, and we look forward to welcoming you back to DoubleTree Suites by Hilton Hotel Columbus Downtown for another five-star visit.Sincerely,Ken O'ReillyDirector of Operations

Dear Antonino,We appreciate your review. Thank you for letting us know that you found us to be a nice place to stay. Please visit us again so we can show you an even better experience worth all the stars. Sincerely,Ken O'ReillyDirector of Operations

Dear Shantell,It's wonderful to know that our team's attentive service impressed you during your visit. Thank you so much for the high rating, and we hope to see you again soon. Sincerely,Ken O'ReillyDirector of Operations

Dear Kelly,Thank you for sharing your experience with us, and we're glad to hear that your stay was overall positive. However, the issues in your bedroom and bathroom do not speak to the standards we aim to uphold. We take this feedback seriously and will address these matters to ensure a thorough and consistent cleaning process. We appreciate you bringing this to our attention and hope to offer you a cleaner and more comfortable experience in the future.Sincerely,Ken O'ReillyDirector of Operations

Thank you so much for choosing to stay with us at DoubleTree Suites by Hilton Hotel Columbus Downtown. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read you were able to enjoy some of our wonderful amenities. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Ken O'ReillyDirector of Operations

Dear Gregory,Thank you for sharing your feedback. We are truly concerned to hear about the cleanliness and maintenance issues you encountered during your stay. Additionally, the problem with the AC unit and the lack of a prompt solution is not up to our standards. We sincerely apologize for the discomfort and inconvenience you experienced. Your feedback is crucial for us to address these areas immediately. We are committed to making necessary improvements and hope to have the opportunity to provide a better experience in the future.Sincerely,Ken O'ReillyDirector of Operations

Dear Adam,We appreciated the opportunity to have you stay with us, and we thank you for taking a moment to share your comments. Providing exceptional hospitality and great amenities are some of our top priorities, so we're disappointed your experience was not what it should have been. We'll discuss your remarks with our staff to ensure our high standards are being upheld. We hope to have another opportunity to welcome you back and impress you with the great stay we are known for.Sincerely,Ken O'ReillyDirector of Operations

Dear Juan,Thank you for giving us a perfect rating. We are thrilled to read that our convenient location and friendly team members made a positive impact on your stay. It is wonderful to know that you found us to be a great place to stay. Having you as a guest was a pleasure, and we look forward to welcoming you back. Sincerely,Ken O'ReillyDirector of Operations

Dear Travis,Thank you for taking the time to leave us your constructive feedback. Our team is saddened to hear our accommodations did not meet your expectations. We are sorry these issues took away from your overall stay with us. We hope you will consider giving us another chance to deliver the holiday you expected and deserve.Sincerely,Ken O'ReillyDirector of Operations

Thank you for your feedback! We're delighted that our team provided you with excellent service and helpful recommendations. Our team at DoubleTree Suites by Hilton Hotel Columbus Downtown is always here to assist, and we look forward to welcoming you back on your next visit!Sincerely,Ken O'ReillyDirector of Operations

Dear Bryan,Thank you so much for your comments. It's unfortunate to hear that you didn't have a good time with us, and we apologize for any issues with the A/C. Our maintenance team will be sure to look into your comments further and make improvements where necessary. Should you wish to discuss your experience further, please do not hesitate to reach out to us offline so that we may better assist you. We wish you all the best and hope you will give us another chance soon. Sincerely,Ken O'ReillyDirector of Operations