Comodidades da propriedade

Avaliações de Millennium Knickerbocker Chicago

4 out of 5
Millennium Knickerbocker Chicago
163 East Walton Place, Chicago, IL

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 774 de 1725 avaliações" "
Nota 8 - Boa. 443 de 1725 avaliações" "
Nota 6 - Ok. 223 de 1725 avaliações" "
Nota 4 - Insatisfatória. 143 de 1725 avaliações" "
Nota 2 - Terrível. 142 de 1725 avaliações" "

8,4/10

Limpeza

8,2/10

Serviço e funcionários

7,2/10

Comodidades

7,8/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Gil

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente localização
Hotel muito bom, excelente localização (esquina com a Michigan Avenue, então de lá você vai para literalmente qualquer lugar da cidade). Quarto bom, no geral é um bom custo benefício
Hospedou-se por 9 diárias em out. de 2023
Resposta de Customer Service em 17 de nov. de 2023
Gil, que bom saber que você gostou de sua estadia no Millennium Knickerbocker Hotel Chicago. Estamos particularmente satisfeitos em saber que nossa localização o atendeu bem, facilitando a exploração da cidade. Também estamos satisfeitos que você tenha achado seu quarto confortável e que a relação custo-benefício atendeu às suas expectativas. Esperamos ter o prazer de acomodá-lo novamente num futuro próximo.

10/10 - Excelente

Matheus

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 9 diárias em jun. de 2022
Resposta de BN em 24 de jun. de 2022
Thank you for your marvelous review and we are glad you have thoroughly enjoyed your stay with us. Front Office Manager

10/10 - Excelente

KARINA

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em abr. de 2022
Resposta de BN em 16 de abr. de 2022
Thank you for staying with us and we are delighted to hear you have thoroughly enjoyed your stay. We look forward to seeing you again soon. Front Office Manager

6/10 - Ok

Rachel

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
4 star hotel? I don't agree Rooms are dated. Window sheers were torn. Individual toiletries were low quality. Towels were thin and rough. Flat sheet used as fitted sheets wouldn't stay on the king mattress. Room came with 4 standard pillows that were lumpy and flat (2 inches thick). It took 3 stacked up to make a "full size" pillow. Entry door to the room is very solid (very quiet) and heavy (hard to keep open when entering/exiting, especially with luggage). Elevators were quick and efficient. Ice machines are on the 4th, 7th and 10th floors. Doormen were great and they held are luggage on arrival and departure day so we could spend more time enjoying the city. A 3 min walk to the Delaware & Michigan bus stop was convenient for getting around the city. Our stay was 4 nights.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Customer Service em 28 de mai. de 2024
Rachel,Thank you for your detailed feedback. We are glad you found the doormen helpful and the location convenient for exploring the city. Your comments about the room condition and amenities will be shared with our team for further evaluation. It is good to hear the elevators were efficient during your stay. We appreciate your insights and hope you enjoyed your time in the city.

4/10 - Insatisfatória

kernie

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The upside to this property is: it’s located in a very busy area and can walk to shopping and restaurants.. But, The rugs in the rooms and common area are very dirty and have a muggy smell to it. Bathroom was not cleaned even the glass had to be recleaned and dirt in the corner areas.. Asked the staff to use a microwave to heat up baby food the declined saying there was none in the whole 14 story building. After asking a few times they finally provided a kettle.. Rooms are super tiny.. will not be returning .. poor rating
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Customer Service em 28 de mai. de 2024
Kernie,Thank you for your feedback. It is good to hear that the location was convenient for you. Cleanliness and room conditions are essential to us, and your comments will be addressed. The team strives to accommodate all guest needs and we are sorry if your request for a microwave was not initially met.Best wishes moving forward.

10/10 - Excelente

Jean

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great Hotel, well kept. The staff is very friendly and nice. Rooms are also very nice and the bed is very comfortable and I slept like a baby
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 27 de mai. de 2024
Jean, thank you for your wonderful review of the Millennium Knickerbocker Hotel Chicago. The team is elated to hear that you found the rooms pleasant and enjoyed a comfortable night's sleep. We look forward to welcoming you back in the future!

10/10 - Excelente

Karen

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I love the history of the building
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Customer Service em 26 de mai. de 2024
Thanks for sharing this perfect rating, Karen!We're thrilled to hear you enjoyed your stay at Millennium Knickerbocker Hotel Chicago! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 - Excelente

Kayle

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just overall a really nice place
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 23 de mai. de 2024
Kayle, thank you for your kind words. Millennium Knickerbocker Hotel Chicago is thrilled you enjoyed your stay. We hope to welcome you back soon!

10/10 - Excelente

richard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was awesome
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 21 de mai. de 2024
Richard, the team at Millennium Knickerbocker Hotel Chicago is delighted to hear that you had an awesome stay! We hope to welcome you back soon.

10/10 - Excelente

Jamil

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Customer Service em 21 de mai. de 2024
Jamil, thank you for your fantastic rating of the Millennium Knickerbocker Hotel Chicago. We're delighted to hear you enjoyed your stay and appreciate your support. We're looking forward to welcoming you back!

8/10 - Boa

Robert, Punta Gorda

X
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 20 de mai. de 2024
Thank you for the 4-star rating, Robert!We are delighted to see that you had a wonderful time at Millennium Knickerbocker Hotel Chicago. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 - Excelente

Brett

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 17 de mai. de 2024
Brett, thank you for your fantastic rating! The team at Millennium Knickerbocker Hotel Chicago is thrilled to hear that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 - Excelente

Deborah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff is very friendly and helpful. This is my hotel of choice when I’m traveling to Chicago. Chiquita at the front desk is always helpful and very professional.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 15 de mai. de 2024
Deborah, thank you for your kind words about Millennium Knickerbocker Hotel Chicago. We're delighted to hear our team members, particularly Chiquita, continue to embody professionalism and kindness during your stays in the Windy City. Being your top choice is the highest praise we could receive. We can't wait to welcome you back once more.

8/10 - Boa

Scott

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
A little dated but overall nice
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Customer Service em 15 de mai. de 2024
Scott, it's great to know you found the Millennium Knickerbocker Hotel Chicago generally enjoyable. We appreciate your feedback and keep striving to enhance the unique, vintage appeal of our establishment. Looking forward to welcoming you again.

8/10 - Boa

Deborah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 15 de mai. de 2024
Deborah, thank you for staying at Millennium Knickerbocker Hotel Chicago and leaving a rating. We're glad your overall experience seems to have been favorable. We're looking forward to welcoming you back on your next visit to Chicago.

4/10 - Insatisfatória

Rayven

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 15 de mai. de 2024
Rayven, it's regretful to learn that your stay didn't meet expectations. We genuinely value all feedback as it aids us in making improvements where necessary. We hope you would consider giving us another chance to provide the quality stay that our guests usually enjoy.

8/10 - Boa

Deborah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Need more detail to cleaning of the rooms.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Customer Service em 14 de mai. de 2024
Deborah, thank you for reviewing your stay. We appreciate your feedback in regard to our cleanliness standards. It's essential that our guests enjoy a clean, comfortable setting, and we'll ensure that our team members adopt a more meticulous approach. We are pleased to know your overall experience was positive and hope to have another opportunity to serve you better at Millennium Knickerbocker Hotel Chicago.

10/10 - Excelente

Marcus

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was in a convenient location.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Customer Service em 13 de mai. de 2024
Marcus, we're thrilled that you found the location of Millennium Knickerbocker Hotel Chicago ideally suitable for your needs. It's imperative for us that our guests experience utmost convenience during their stay. Thank you for sharing your experience with us.

10/10 - Excelente

Fiona

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Fiona, thank you for choosing the Millennium Knickerbocker Hotel Chicago! It's wonderful to hear that your experience with us was satisfactory. We appreciate your feedback and look forward to welcoming you back soon!

6/10 - Ok

Freddie

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Freddie, thank you for taking the time to rate your stay. Since you've given us a score without specifics, we would be grateful if you could share detailed feedback on your experience. It will help us address any potential areas for improvement. We're keen on providing our guests with the best stay possible at Millennium Knickerbocker Hotel Chicago.

8/10 - Boa

Jessica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Jessica, thank you for choosing Millennium Knickerbocker Hotel Chicago. It's great to hear that your stay has been largely satisfying. We look forward to delivering even more exceptional service during your next stay with us. Thank you again for your rating.

8/10 - Boa

Lenin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel was nice and clean and located in a good area
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 3 de mai. de 2024
Lenin, it's great to hear that you appreciated the cleanliness and convenient location of the Millennium Knickerbocker Hotel Chicago. Your satisfaction is our top priority, and we're thrilled to know we were able to meet your expectations. We look forward to welcoming you back the next time you're in the city.

6/10 - Ok

Tasha

Viagem a dois
Pontos positivos: Limpeza
It was a nice place to stay that was close TJ everything but it is an older building. We ended up not having any air in our room. The pictures online make it look better than what it actually is.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 29 de abr. de 2024
Tasha, we appreciate your feedback regarding your stay. It's great to hear our prime location was advantageous for you. We regret to understand that the charm of the historic property didn't meet your expectation. Also, we understand there was a concern with the temperature control in your room. Our team always strives to make sure each guest's room is as comfortable as possible. We would be very happy for another chance to host you and deliver a more enjoyable experience.

8/10 - Boa

Savannah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 30 de abr. de 2024
Savannah, thank you for staying with us at Millennium Knickerbocker Hotel Chicago and providing a rating. Your support is appreciated. We look forward to welcoming you back for another exemplary stay.

8/10 - Boa

Nikolle

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 18 de mai. de 2024
Thanks for the great rating, Nikolle!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Millennium Knickerbocker Hotel Chicago soon, we'd love to have you back!

2/10 - Terrível

Phil

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 18 de mai. de 2024
Phil, thank you for your feedback. It's disappointing to learn about your experience. Please know that guest satisfaction is taken very seriously, and your comments will be reviewed internally to ensure we improve. We hope you'll consider giving us another opportunity in the future.

8/10 - Boa

Jeffrey

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good all around
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 28 de abr. de 2024
Jeffrey, it's fantastic to hear you found the Millennium Knickerbocker Hotel Chicago to be well-rounded. We truly appreciate your feedback and hope you choose us again in the future for an even better stay.

8/10 - Boa

GiftedEyesTrading

Pontos positivos: Limpeza e condições e instalações da propriedade
All things are good thanks
Hospedou-se por 20 diárias em abr. de 2024
Resposta de Customer Service em 28 de abr. de 2024
Thank you for the 4/5 rating!We are excited to see that you had an enjoyable experience at Millennium Knickerbocker Hotel Chicago. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

6/10 - Ok

Ann

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
The hotel room was clean and well maintained. The two main issues for me were no grab bar in the shower which, I think, is a major issue, and the temperature control in the room. The thermostat could only be lowered to 65 degrees which kept the room at a constant 69 degrees. This was too warm for me to sleep comfortably.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 18 de abr. de 2024
Ann, we appreciate you taking the time to share your feedback about your stay. It's pleasing to hear that you found our rooms to be neat and taken care of. Your thoughts about bathroom safety and room temperature adjustments have been noted. We understand everyone has unique comfort needs and we'll certainly acknowledge this in our ongoing efforts at improvement. We hope for the chance to better serve you in the future.

10/10 - Excelente

Donald, Minneapolis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 18 de abr. de 2024
Donald, it's wonderful to see your high rating for Millennium Knickerbocker Hotel Chicago. We're pleased that you had a fantastic experience with us. We aim to continue providing top-level service and hope to serve you again soon!

10/10 - Excelente

Shandrina

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Customer Service em 17 de abr. de 2024
Thank you for the wonderful rating, Shandrina!It's fantastic you enjoyed your time at Millennium Knickerbocker Hotel Chicago so much! We look forward to hosting you again soon for another amazing experience!

6/10 - Ok

Gina

Viagem com a família
Pontos negativos: Comodidades
Good location
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Customer Service em 15 de abr. de 2024
Gina, we're glad you appreciated our central location. We hope the next time you stay with us, every aspect of your experience exceeds your expectations.

10/10 - Excelente

Greg

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly atmosphere and convenience.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 13 de abr. de 2024
Greg, thank you for sharing your thoughts on Millennium Knickerbocker Hotel Chicago. We're chuffed to hear that you appreciated our welcoming ambiance and handy location. Looking forward to your next visit.

6/10 - Ok

Maria

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 13 de abr. de 2024
Maria, thank you for taking the time to rate your stay. Your feedback is valuable, and we would like to know more about your experience at Millennium Knickerbocker Hotel Chicago. Hearing from our guests aids in continuously enhancing our services. Please feel free to share more details about your visit if you wish. We hope to have the chance to serve you again.

6/10 - Ok

Autumn

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Room was super hot, bed was lumpy and uncomfortable. Staff was nice though.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 11 de abr. de 2024
Autumn, it's disheartening to learn about your experience regarding room comfort. Our priority is to provide an environment where our guests can relax optimally. On a positive note, we're glad our team members positively enhanced your stay. Your feedback helps us improve and we hope to have the opportunity to leave a better impression on your next visit.

10/10 - Excelente

Katelyn

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Thank you for the 5/5 rating, Katelyn!It's excellent you enjoyed your time at Millennium Knickerbocker Hotel Chicago so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - Excelente

Tanya

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was friendly, hotel was very clean and quiet. Right off the Miracle Mile, very easy to walk to many events, restaurants, and shopping. Would highly recommend this property.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 3 de abr. de 2024
Tanya, it's wonderful to hear that you enjoyed your stay at the Millennium Knickerbocker Hotel Chicago. We're thrilled that you found our location, right off the Miracle Mile, beneficial for attending events, dining, and shopping. Our team members are delighted to have contributed to a clean and quiet environment during your stay. Your recommendation is greatly appreciated. We're eagerly anticipating your next visit.

10/10 - Excelente

Rosely

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Me gusto mucho, aunque la alfombra sucia! Excelente ubicación
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Customer Service em 31 de mar. de 2024
Rosely, apreciamos mucho tus comentarios positivos sobre Millennium Knickerbocker Hotel Chicago. Estamos encantados de saber que se benefició de nuestra ubicación superior. Sin embargo, tomamos nota de sus inquietudes con respecto a la limpieza y queremos asegurarle que nos esforzamos constantemente por lograr la excelencia en este departamento. Esperamos poder recibirlo nuevamente en el futuro.

10/10 - Excelente

Marzena

Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 17 de abr. de 2024
Thanks for the outstanding rating, Marzena!We're delighted your time at Millennium Knickerbocker Hotel Chicago was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - Excelente

Angelina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
our stay at the millennium knickerbocker hotel was nothing short of lovely. aside from being very clean, the staff was extremely friendly, including bar staff. late night drinks were delicious, and bartender kevin was very nice and funny. aside from the historical aspects the building itself was gorgeous, and navigating to get to our room was easy. overall i would definitley recommend this hotel, and when i visit chicago again, i will certainly stay at the millennium knickerbocker hotel again.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 28 de mar. de 2024
Angelina, it is always heartening to learn when guests, like yourself, have such an enjoyable experience at the Millennium Knickerbocker Hotel Chicago. It's wonderful to hear the cleanliness, the friendliness of the team members, and the charm of the building added positively to your stay. Kevin, our bartender, will be thrilled to know he added humor to your evening. We're delighted to hear that you will consider us for your future visits to Chicago. Looking forward to welcoming you back!

8/10 - Boa

Angelia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
Angelia, it is wonderful to hear that you had a positive experience at the Millennium Knickerbocker Hotel Chicago. Providing memorable experiences for our guests is our ultimate goal. We hope to have the pleasure of welcoming you back in the future.

6/10 - Ok

Bernard

Viagem a dois
Pontos positivos: Serviço e funcionários
Old building. In need of some touch ups. Bed sucked. Like the worst. The building is kept up as decently as possible but definitely room for updates. Staff was great. Be prepared for parking costs. Very close to high end shopping, the beach and the chicago360.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
Bernard, thank you for sharing your insights. It sounds like certain aspects of the accommodation didn't entirely meet your expectations. Kindly know that we continually work on updates to enhance the guest experience. Pleased to learn our diligent team members were a highlight for you. Yes, our location is indeed convenient for those drawn to vibrant shopping and iconic spots. We value your feedback for our future improvements.

2/10 - Terrível

Adriana C

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 25 de mar. de 2024
We appreciate the feedback, Adriana.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 - Boa

Mary

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I thoroughly enjoyed my stay at your hotel. Initially, the staff was very accommodating, although we did encounter some issues with our refrigerator, which had to be replaced twice. our bathroom seemed to have been unused for a while, as it required thorough cleaning. We also experienced a brief moment where the water came out yellow, and there was some residue on the base of the toilet that needed cleaning. However, overall, our stay was pleasant. One aspect that bothered me was the demeanor of the front desk host who was working on Monday, March 18th. She seemed standoffish and was not very knowledgeable about the Chicago Hop on Hop off bus tour. Her lack of assistance and incorrect directions regarding the closest station were disappointing. On the contrary, the doorman was extremely helpful and friendly. Furthermore, I suggest that the hotel consider installing a central microwave. As my husband and I are food enthusiasts, we found it inconvenient not to have a place to heat up our leftovers, which could be a dealbreaker for some guests. Despite these minor issues, I would still recommend your hotel to friends and family due to its excellent location. Just any fyi parking is expensive. Any SUV will cost $55. Regular cars $45. They allow you to go in and out as many time which is a good deal compared to other parking locations in the area.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 25 de mar. de 2024
Mary, thank you for choosing the Millennium Knickerbocker Hotel Chicago and for your constructive feedback. It's encouraging to know you appreciated our prime location and found your overall stay enjoyable.However, we are sorry to hear about the issues you experienced with the appliances and upkeep in the room - our team is already taking steps to address them. We also regret to learn about your interaction with one of our team members at the front desk. We promise to use your comments for further training and improvement.Your suggestion about adding a communal microwave has been noted, as we continually strive to enhance our guest experiences. Lastly, we are glad to know our parking policy was acceptable to you despite the price.Thank you once again for recommending us. We look forward to offering you an even better experience on your next visit.

8/10 - Boa

Cassandra

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Shower/Jet Tub broken
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 24 de mar. de 2024
Cassandra, we regret to hear about the troubles experienced with the bathroom amenities during your stay. Our team members have taken note of this issue and are working to rectify it in a timely manner for our future guests. We hope to have you back and provide an improved experience next time.

10/10 - Excelente

Roland

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent hotel close to interesting sightseeing.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 22 de mar. de 2024
Roland, thank you for choosing Millennium Knickerbocker Hotel Chicago. We're thrilled to hear that our prime location provided you with quick access to captivating attractions around the city. We hope to welcome you back for another exceptional experience soon!

10/10 - Excelente

Hongjoon

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quite, Kind
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 22 de mar. de 2024
Hongjoon, the Millennium Knickerbocker Hotel Chicago greatly values your feedback and is delighted to know that you appreciated our peaceful environment and our courteous team members. Your words are a testament to our ongoing efforts to provide exceptional service. We're looking forward to welcoming you back for another tranquil stay in the heart of Chicago.

4/10 - Insatisfatória

Travis

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This hotel is over the hill, outdated terribly and appears to be barely hanging on.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 19 de mar. de 2024
Travis, it's regrettable to hear that the hotel didn't meet your expectations regarding its aesthetics. We strive to maintain a balance of preserving our historical roots while fitting the comfort and convenience needs of our modern guests. We’re committed to continuous improvements and appreciate your feedback. We sincerely hope you will consider giving us another opportunity to host you and offer a more compelling experience.

10/10 - Excelente

Paul

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Rooms are not big but the point of being in downtown Chicago is to be out on the town. Staff is very friendly! Bar had great drinks and food.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Paul, thank you for sharing about your recent stay at the Millennium Knickerbocker Hotel Chicago. We're thrilled to learn that our team members' friendliness added to your experience. We're also pleased to hear you enjoyed our cozy accommodations, as well as the food and drinks in the bar. We look forward to welcoming you back the next time you're in downtown Chicago.

10/10 - Excelente

Bianca

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 14 de mar. de 2024
Bianca, thank you for choosing and rating the Millennium Knickerbocker Hotel Chicago so highly. We're thrilled to know you had a wonderful stay. We hope to welcome you back in the future!