thank you for your feedback

thank you for your feedback

we do apologize for the inconvenience we tried to make it right by offering another room but you declined, so a refund has been issued it takes between 7 to 10 business days to reflect your account

Thank you very much for taking time and posting this review. Highly appreciate your important time. This really help us get recognized as well as help other customers to make decision on selecting hotel for their stay.

Dear Jaimia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTE - AIRPORT. I am happy you were pleased with our clean rooms and helpful staff, who went above and beyond for you when you checked in. However, you indicated that the appearance of the property did not meet your expectations and the air unit in your room did not blow cold air, resulting in your experience being hindered. I appreciate your bringing this to the front desk's attention. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve our guest experience.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

we are happy that you enjoyed your stay and we will take into consideration of what you mentioned.

thank you for your feedback, we are sorry that you did not enjoy your stay, let us know where we fell short

Hello Melissa, I appreciate you sharing your feedback following your stay at the Red Roof Inn Charlotte - Airport. I am glad you found our staff to be nice and helpful, our location was convenient for your purpose and all the other kind remarks highlighted. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported. Humble accept our apologies for any inconvenience this may have caused. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you for your review, Danny. The staff at the RED ROOF INN CHARLOTTE - AIRPORT and I were so glad we earned your 4/5 score following your stay. However, you indicated that the construction that was taking place and the noise disturbance from the other guests hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you're comfortable. Thank you for sharing your feedback and we hope that you will give us the opportunity to provide you with an even better experience the next time you're in the area. Sincerely,Samantha Red Roof Management RediResponse Specialist

we are sorry to hear about your experience with us the two days that you stayed, I would like to offer my apologies if my night clerk was rude and unaccommodating. this is not the behavior we expect from anyone at our property. we are a very safe property and do not allow anyone to be out roaming around at any time, so we will view the cameras that are in our parking lot to see the guest you said were out till 4am and we will handle that accordingly, we are saddened that you would not recommend us for a stay but we do hope you would give us another chance to give you a better stay.

we are sorry to hear that you did not enjoy your stay, we will work hard to make the necessary adjustments to make a better experience

thank you for your feedback, it makes us happy that you enjoyed your stay with us

thank you for your feedback, we are pleased that you enjoyed your stay with us.

thank you for your feedback and thank you for your business, we are glad that you enjoyed your stay with us. we always strive to make everyone feel welcomed and provide the best service possible.

Dear Cedric,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score after your recent stay at the Red Roof Inn Charlotte Airport. It seems that you were pleased with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels, to improve your impression of our hotel.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Stephanie, Thank you for rating your recent stay at our Red Roof Inn Charlotte - Airport. The situation you described regarding the furniture outside and the other concerns mentioned are truly regrettable. I am very sorry for your experiences. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

we thank you for your business, glad that you enjoyed your stay with us.

Hello Nathaniel, The staff at the Red Roof Inn Charlotte - Airport and I are delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

thank you for your feedback we really enjoyed you staying with us, and this helps let us know how we are doing

we are sorry to hear about your stay, but we are no longer days inn when you stayed with us, but we will continue to look into this matter and make sure the water pressure is where it needs to be

we are sorry to hear, about your experience, we are no longer days inn all rooms are newly renovated and we do not have any bed bugs nor did we have them when you stayed, pest control is done monthly

thank you for your feedback and we will take this into consideration

thank you we are very pleased that you found our staff to be nice and friendly, we will get with the company who makes the locks and see if we can figure out why the door didn't work when you stayed, and we do apologize if the room smelled like smoke, as our rooms are none smoking, but it hard to stop the rule breakers, but we are trying our best, thank you for your business and hope to see you again soon, when you are back in town

we thank you for your feedback, we really enjoyed your business and hope to see you again soon

thank you for your feedback

thank you for your feedback

thank you for your feedback

thank you for your feedback.

thank you for your feedback

we are sorry for any inconvenience, we are currently doing renovations making the hotel better for our guests, we will take into consideration of everything that you have mentioned and get with all departments as necessary

thank you for your feedback and your business

thank you for your feedback and your business

we are sorry to hear about you experience, we do see that you were close to the office. and you nor any other guest complained to our front desk about loud music, we always encourage guest to always make any complaints to the front desk so that we can handle any and all issues to make everyone enjoy their time while being on our property

thank you for your feedback

we are sorry to hear, yes we had a water break friday that we were waiting for charlotte water to fix, that was not in our control. and we will look into the matter of the item that you said that you left in your room after checking out as no reports has been documented of you calling that you left anything in the room as our housekeeping staff is great with bringing to the office of what they find in the room long as its not any food

we are sorry for any inconvenience we are undergoing renovations which we do have posted up, and we are sorry about the water, the water was cut off as there was a leak in the pipe from the city coming to our hotel so the city had to cut the water off to get the leak fixed we are sorry they took longer than expected.

thank you for your feedback

we are sorry to hear about your experience., i see that you have been hear for awhile.,, if you could stop in at the office to let us know which staff is extremely rude and indifferent

we are sorry to hear, we did check the lighting in the room after you checked out and all the lights worked, we are aware that you checked in around 5 in the afternoon and complained about the drain after 11pm which at that time we do not have a maintenance person. we will make sure your next visit is a better one

thank you for your feedback

we are sorry that the room you were given did not have a fridge or microwave. as we are under going renovations most amenities have been taken out of the room so we can replace with new after renovations but if that was a need we could have moved you to a room which still had one in it, also there is a microwave in the lobby that guests can use

thank you for your feedback

thank you for your feedback and thank you for your business

thank you so much for that, we are glad that you enjoyed your stay and hope when you do come back renovations will be done

we are sorry to hear, we do not have any control over the booking company and how they send us the reservation, once you make the reservation we have to wait until the booking company sends it to us, and if you called to check your reservation before they send it to us then we are not going to be able to find it.,

thank you for your feedback and we are sorry to hear, but we are under going renovations but we will continue to make sure the rooms which have not been renovated yet continue to stay in standards

we are glad that you enjoyed your stay overall, we will investigate along with our pest control company of this problem and work closer with our maintenance team to make sure there is no slow drains in any room

thank you for your feedback, and thank you for your business