JacobI’m sorry to hear that you were not satisfied with your stay and that we didn’t meet your expectations. You are correct about the staff they are great! The renovation this is going on currently has cause a bit of a strain on everything and we do apologize about the elevator being down unfortunately it’s beyond our control. Thank you for visiting and hope you come back once all is completed to see the change. Thank you

Hello Bruno Thank you for rating our hotel. We look forward to seeing you again.

Hello LyndaI do apologize for the inconvenience of the shuttle service not being available anymore.

Larry Thank you for the 5-star rating and for the feedback. We appreciate your business

AnnThank you for your rating out hotel and for the feedback. We appreciate your business

Hello JaymeThank you for rating our hotel. We look forward to seeing you again.

Hello Loc. Thank you for taking the time to give our hotel a 5-star review. We appreciate your business.

JaymeThank you for taking the time to give our hotel a 5-star review. It has been a pleasure having you in our hotel.

Hello JaymeThank you for rating our hotel. We look forward to seeing you again.

JaymeThank you for taking the time to give our hotel a 5-star review.

Dear Chrishounda I appreciate your recognizing one of our front desk agents for her exceptional customer service. We appreciate your patronage and hope you will stay with us in the future.

Dear Jayme Thank you for taking the time to leave us a 5-star review. We are glad we could provide you with excellent service. Come back again soon.

Dear MarkWe are very thankful to you for selecting our establishment during your visit and for taking the time to leave us a review. We appreciate your patronage and hope you will stay with us in the future.

Hello PeterI'm sorry that we weren't able to accommodate your request of a shuttle. We don't have listed on our website that we offer shuttle service anymore. I'm sorry that it was an inconvenience for you. We try our best to be able to accommodate out guest to the best of our ability. I hope you choose our hotel for your next visit to Charlotte NC

Hello Joanne Thank you for taking the time to give us a 5-star review. I hope you come back to visit us again on your next trip to Charlotte area.

Hello JoWe apologize for any inconvenience that terminating the shuttle service has caused you. We try are hardest to reach out to guest and inform them that we had no shuttle service.

Hello PriyakantWe are very thankful to you for selecting our establishment during your visit and for taking the time to leave us a review. We appreciate your patronage and hope you will stay with us in the future.

Janel On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Dear JolandaWe are very thankful to you for selecting our establishment during your visit and for taking the time to leave us a review. Thank you for the acknowledgment. We appreciate your patronage and hope you will stay with us in the future.

Hello AmerimexWe are very thankful to you for selecting our establishment during your visit. From your review we noticed that we have not exceeded your expectations. We offer an unconditional apology. I hope that you will give us the opportunity to make it up to you and stay with us again on your next visit to Charlotte NC.

Hello Ricardo I do apologize for the inconvenience of the construction from the renovation and any issues that this may have caused you. We have on our website that we are under renovations. I hope that when the renovations are complete that you come back and see us so that you can see the transformation.

Thank you for taking time to write a review. I do apologize for the inconvenience of the noise at our hotel during your stay. Next time please report any issues to the front desk. I hope to see you back again soon.

Hello HeidiWe have received and responded to the same review from the other party you were with. On behalf of our entire team, I would like to apologize for any inconvenience that you encountered during your stay. We are striving to improve our hotel and hope that after our full renovation is completed that you will come back and stay with us.

DavidThank you for taking the time to rate our hotel. We appreciate the positive feedback. We hope to see you again soon.

Rebecca Thank you for taking the time to rate our hotel. I’m glad you had such a great experience and we hope to see you back soon.

Dear KalebOn behalf of our entire team, I would like to apologize for not exceeding your expectations in your accommodation of your room. My staff and I are taking steps to prevent this situation from occurring again in the future. We appreciate your patronage and hope you will stay with us at the Best Western LOSO the next time you are in Charlotte NC. I can assure you we will do everything we can to make your stay a comfortable and happy one.

Hello NatalieI do apologize about any inconvenience that you experience at our hotel. We appreciate you taking the time to leave a comment. We are striving to improve our hotel and will be going through a full renovation that will be completed by early summer 2024. Your feedback and input is valuable to us and we appreciate it. I'm glad you felt safe and the kinds words you spoke about the staff. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

Hello SteveThank you for taken the time out to rate our hotel. We do apologize about the water being off. It was out of our control and we understand the frustration. We were informed by the city that the water would be back on by 6pm and we apologize that it took the city longer than expected timeframe. I hope you decide to stay again with us after the renovation. We will love to have you back.

Hello AndreWe appreciate you taking the time to rate our hotel. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

Hello MikeOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  We are striving to improve our hotel and will be going through a full renovation that will be completed by early summer of 2024. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Hello Brian Thank you for taking the time to rate our hotel. I'm glad you enjoyed your stay and please come back again!

Hello JoelleWe appreciate you taking the time to rate our hotel. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

Hello Steve Thank you very much for taken the time to rate our hotel. We really appreciate the feedback and we are pleased that you enjoyed your stay. Please visit us again in the near future. Our renovations will be complete by spring of this year. Thank you again!

Hello WillieOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Dear AmandaWe appreciate you taking the time to rate our hotel. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

Hello JoseOn behalf of our entire team, I would like to apologize for not exceeding your expectations and the issue with the elevator and coffee maker. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. General Manager

Dear JeanetteI’m glad you had such a great experience at our hotel. We appreciate you taking the time to rate our hotel. Your feedback is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

Dear DorothyI’m glad you had such a great experience at our hotel with our front desk. We appreciate you taking the time to leave a comment. Your feedback is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

Dear BenjaminI’m glad our hotel was very convenient for you during your visit to Charlotte for the Hornets basketball game. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. We appreciate you taking the time to leave a comment. Your feedback is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

Dear KelciI do apologize about any inconvenience that you experience at our hotel. We appreciate you taking the time to leave a comment. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. Your feedback and input is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

Dear John I do apologize about any inconvenience that you experience at our hotel. We appreciate you taking the time to leave a comment. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. Your feedback and input is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.