Vilas em Cayo Ambergris,

"The property is nice, but services are absolutely poor. Food is terrible. We had problems with the boat, our fridge not only was not working, but the management neglected for two days. The tv was not working either and the group blocks access to cell phones/laptops, blocking screen mirroring. A lot of things unnaceptable. The dinner for New Year´s Eve was incredible. USD150 each without drinks, only a welcome cocktail. One option as a starter, a Lobster Bisque which finished before our dinner. Two options of main dishes (only steaks), unacceptable in a Caribbean Island. We ordered the Ribeye medium rare. Both of them were served much more than well done. We decided not to try the desserts. The staff tried some times to be kind, but with absolutely no training. No one could give a precise answer on anything - places, tours, distances. Our suite was supposed to have a fully equiped kitchen. That was another joke. Two pans, one knife, not a single tray, a tin. We were not treated in a polite way by the management, which simply limited to say: "There is nothing I can do". Last, but not least, the invoice brought no description of the services and of the items purchased and we could even confirm whether all food/beverages referred to our suite. Many guests reported that were Karisma members and were deeply disappointed, considering no contest the worst hotel in the chain. I will make a formal complaint to Karisma Hotels. All pictures and invoices are available to confirm. "

"Foi uma experiência fantástica. Atenção especial ao nosso atendente e que nos levou pra dar uma volta pela cidade, nos apresentando os pontos principais e nos dando dicas. Sem palavras pra agradecer o tanto quanto merece. Realmente o pessoal que trabalha lá foi o ponto alto da viagem. Muito obrigado. Quanto ao quarto, foi incrível por ser em cima d’água, com vista pro pôr do sol e estar uma região bem legal de San Pedro. Só podia ter café da manhã incluso"

"Bem localizado, atendimento bom, limpo e organizado."