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Avaliações de Days Inn by Wyndham Carlsbad

2.5 out of 5
Days Inn by Wyndham Carlsbad
3910 National Parks Highway, Carlsbad, NM

Avaliações

7,2

Boa

Nota 10 - Excelente. 219 de 841 avaliações" "
Nota 8 - Boa. 272 de 841 avaliações" "
Nota 6 - Ok. 169 de 841 avaliações" "
Nota 4 - Insatisfatória. 113 de 841 avaliações" "
Nota 2 - Terrível. 68 de 841 avaliações" "

7,4/10

Limpeza

8,0/10

Serviço e funcionários

7,2/10

Comodidades

7,0/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Jorge

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The receptionist with the nose piercing/ring should be more polite to customers, and not treat them with disdain. The jacuzzi was not working. The room was clean and comfortable tho!
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Ralph

Pontos positivos: Serviço e funcionários
it's ok
Hospedou-se por 1 diária em mai. de 2024
Resposta de CC - Guest Relations Manager em 28 de mai. de 2024
Hi Ralph! Thank you for your understanding. If there's anything specific we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know. We're here to ensure you have a comfortable stay.

4/10 - Insatisfatória

Selene

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Restroom was really dirty!
Hospedou-se por 1 diária em mai. de 2024
Resposta de CC - Guest Relations Manager em 28 de mai. de 2024
Hi Selene! We sincerely apologize for the state of the restroom during your stay. Cleanliness is a top priority for us, and we are disappointed to hear that we did not meet our usual standards.Your feedback has been shared with our housekeeping team to ensure immediate improvements. We appreciate your input and hope to provide you with a better experience in the future.

4/10 - Insatisfatória

James

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Toilet didn’t flush properly and toilet itself was uncomfortable. No coffee in room and when I asked them to bring some to the room no one showed up. No coffee in lobby during regular hours.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de CC - Guest Relations Manager em 25 de mai. de 2024
Hi James! We apologize for the inconvenience you experienced with the toilet and the lack of coffee availability during your stay. Ensuring that our facilities are in proper working order and providing amenities such as coffee is essential to us, and we regret falling short of your expectations in these areas.Your feedback has been shared with our maintenance and housekeeping teams to address the issues promptly. Additionally, we will review our procedures to ensure that coffee is readily available for our guests both in-room and in the lobby during regular hours.We appreciate your patience and understanding, and we hope to have the opportunity to better serve you in the future. If there is anything else we can do to improve your experience, please don't hesitate to let us know.

6/10 - Ok

Teresa

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Serviço e funcionários
The property needs a little TLC. Our room was clean except some mold in the bathroom around the tub. The breakfast and breakfast area were very nice. The staff was awesome. We needed to make some changes to our reservation and we needed some additional items for our room. They were very accommodating.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de CC - Guest Relation Manager em 17 de mai. de 2024
Hi Teresa! Thank you for providing feedback on your recent stay. We're pleased to hear that you found our breakfast offerings enjoyable and that our staff provided excellent service during your visit. However, we apologize for any inconvenience caused by the presence of mold in the bathroom. Rest assured, we take cleanliness and maintenance seriously, and we will address this issue promptly with our housekeeping team to ensure that such lapses are rectified. Your comments regarding the need for property maintenance have been duly noted, and we appreciate your understanding as we work towards enhancing our facilities. We value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. If there is anything further we can assist you with, please do not hesitate to let us know.

4/10 - Insatisfatória

Dominic

Pontos negativos: Limpeza e condições e instalações da propriedade
Did not meet expectations based on pictures online. Room smelled like glue, and the sink in the bathroom had explosive water pressure. Not worth the money.
Hospedou-se por 1 diária em mai. de 2024
Resposta de CC - Guest Relations Manager em 15 de mai. de 2024
Hi Dominic! We apologize for falling short of your expectations during your recent stay. It's disappointing to hear about the issues you encountered with the room's odor and the water pressure in the bathroom sink. Please know that your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we did not meet this standard during your visit. We appreciate your candid feedback and hope to have the opportunity to regain your trust in the future.

10/10 - Excelente

Gary

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
After a long day this hotel was a welcom test stop.
Hospedou-se por 1 diária em mai. de 2024
Resposta de CC - Guest Relations Manager em 11 de mai. de 2024
Hi Gary! We're delighted to hear that our hotel provided you with a welcoming stop after a long day. Ensuring our guests feel comfortable and relaxed is our top priority, and we're glad to have met your expectations. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back whenever your travels bring you our way. Thank you for choosing to stay with us!

6/10 - Ok

christina

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de CC - Guest Relations Manager em 29 de abr. de 2024
Hi christina! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.

8/10 - Boa

TERESA

Viagem com a família
Pontos positivos: Serviço e funcionários
Kinda dated. It was quiet. No grass or dog area. It did the trick for one night.
Hospedou-se por 1 diária em abr. de 2024
Resposta de CC - Guest Relations Manager em 26 de abr. de 2024
Hello TERESA! We appreciate your feedback and are glad to hear that your stay was quiet and served its purpose for one night. We apologize if the property appeared dated and if there were limitations such as the absence of a grassy area for pets. We continually strive to improve our facilities and amenities, and your comments will be taken into consideration as we work towards enhancing our guest experience.If there's anything specific you feel we could improve upon to make your next stay more enjoyable, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a more satisfying experience in the future. Thank you for choosing to stay with us.

8/10 - Boa

Monica, Cd. Juárez

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The remote and TV didn’t work
Hospedou-se por 1 diária em mar. de 2024
Resposta de CC - Guest Relations Manager em 26 de abr. de 2024
Hi Monica! We apologize for the inconvenience you experienced with the remote and TV during your stay. Ensuring that all amenities, including electronics, are in proper working order is a priority for us, and we regret that we fell short of this standard during your visit.Your feedback is valuable to us, and we will address this issue promptly with our maintenance team to ensure that it is resolved and does not recur in the future. Please rest assured that we take your comments seriously and will work to improve our services.If there's anything else we can do to make your stay more enjoyable or if you require any further assistance, please don't hesitate to let us know. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a smoother experience in the future.

8/10 - Boa

Rick

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de CC - Guest Relations Manager em 22 de abr. de 2024
Dear Rick,We sincerely appreciate your 4-star rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.

10/10 - Excelente

Betty

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de CC - Guest Relations Manager em 15 de abr. de 2024
Dear Betty,Your business is very important to us and your satisfaction is our number one goal. We take pride in knowing that we have served you to your satisfaction, and we will keep on striving to offer you and all our guests a great experience every time. We hope you will come back and see us again soon.Sincerely,

2/10 - Terrível

Christopher

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is an absolute dump. Wyndham should be embarrassed that it has their brand on it. Dirty doors, floors and walls. The bathroom was disgusting with mildew and very old, yellowed fixtures including the toilet seat and shower. Some lights didn’t work. About the only way to improve it is to level it and start over. Had I known of the other chains in the area I would have selected something else. My fault for not doing more thorough research. The owner should stay a couple nights and decide how proud they are of it.
Hospedou-se por 1 diária em abr. de 2024
Resposta de CC - Guest Relations Manager em 11 de abr. de 2024
Dear Christopher, We deeply regret that your experience did not meet the standards we strive for. We appreciate your candid feedback, as it highlights areas where immediate improvement is necessary. We take your comments seriously and will undertake a thorough review and necessary updates to ensure our accommodations meet the high standards associated with our brand. Your experience will be shared with our management team for immediate attention. We hope you will give us another opportunity to demonstrate the quality and service you expect and deserve in the future.Sincerely

10/10 - Excelente

Crystal

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Always good service
Hospedou-se por 1 diária em abr. de 2024
Resposta de MP - Guest Relations Manager em 9 de abr. de 2024
Hello Crystal, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 - Excelente

Don

Hospedou-se por 1 diária em abr. de 2024
Resposta de CC - Guest Relations Manager em 29 de abr. de 2024
Hello Don! We highly prioritize your satisfaction and greatly appreciate you choosing to stay with us. Positive rating like yours serves as a rewarding acknowledgment of our dedication to ensuring an excellent experience for all our guests. Your encouragement inspires us to continue striving for excellence in our service delivery. We eagerly anticipate the opportunity to welcome you back for another enjoyable stay in the near future.

4/10 - Insatisfatória

Blake

Viagem a dois
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
I booked this hotel because the cost/rating. I feel Expedia rated it too high. The facility is old. The receptionist was very indeferent to me. I will not be using Expedia any longer
Hospedou-se por 1 diária em abr. de 2024
Resposta de MP - Guest Relations Manager em 7 de abr. de 2024
Hello Blake, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

10/10 - Excelente

Joannah

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Some of the lights in room 210 didn’t work properly
Hospedou-se por 2 diárias em mar. de 2024
Resposta de MP - Guest Relations Manager em 27 de mar. de 2024
Hello Joannah, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 - Excelente

Ronald

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Was convenient and well maintained. Quiet as well
Hospedou-se por 2 diárias em mar. de 2024
Resposta de MP - Guest Relations Manager em 27 de mar. de 2024
Hello Ronald, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 - Ok

Michelle

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
We were glad to get out of the car finally. The non-smoking room smells of smoke- maybe from pulling it in from outside- and the tv support is broken so one would need to sit on the floor to watch it - luckily I have a good book 😁
Hospedou-se por 1 diária em mar. de 2024
Resposta de MP - Guest Relations Manager em 24 de mar. de 2024
Hello Michelle, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 - Boa

Chloe

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The front desk clerk was a sweetheart. Close to Walmart and good food. We enjoyed our stay.
Hospedou-se por 1 diária em mar. de 2024
Resposta de MP - Guest Relations Manager em 19 de mar. de 2024
Hello Chloe, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 - Ok

Christie

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza e serviço e funcionários
Room was decent and quiet. Staff helpful. Lots of dog poop on property grounds.
Hospedou-se por 1 diária em mar. de 2024
Resposta de MP - Guest Relations Manager em 16 de mar. de 2024
Hello Christie, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 - Ok

Tera

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Guest laundry did not work. Host refunded money for the wash. Rooms were clean but the town could use a clean up crew for all the plastic sacks
Hospedou-se por 2 diárias em mar. de 2024
Resposta de MP - Guest Relations Manager em 16 de mar. de 2024
Hello Tera, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 - Excelente

Christie

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Motel is fine, staff very nice, room comfortable, grounds are dirty however. Tons of dog poop no one picks up.
Hospedou-se por 1 diária em mar. de 2024
Resposta de MP - Guest Relations Manager em 16 de mar. de 2024
Hello Christie, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 - Terrível

marissa

Pontos negativos: Limpeza e condições e instalações da propriedade
Sheets were dirty toilet paper was dirty
Hospedou-se por 1 diária em mar. de 2024
Resposta de MP - Guest Relations Manager em 16 de mar. de 2024
Hello Marissa, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - Ok

Allyson

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The room looked like they started remodeling but didn’t quite finish. The building is dated. We couldn’t get the tv to work and the coffee maker was missing the brewing basket.
Hospedou-se por 1 diária em mar. de 2024
Resposta de MP - Guest Relations Manager em 13 de mar. de 2024
Hello Allyson, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 - Insatisfatória

Sarah

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de MP - Guest Relations Manager em 10 de mar. de 2024
Hello Sarah, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - Insatisfatória

Brandon

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Might have kept driving past Carlsbad
Not in very good condition. Hot tub was freezing. Pool was over chlorinated.
Hospedou-se por 1 diária em fev. de 2024
Resposta de MP - Guest Relations Manager em 26 de fev. de 2024
Hello Brandon, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 - Boa

Tracie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Well lit at night. Pet friendly. Clean. Comfortable bed. Not all the outlets worked and the walls are super thin. Staff was great. Didn't get to sample the breakfast because the dining area was packed. All in all good hotel.
Hospedou-se por 1 diária em fev. de 2024
Resposta de MP - Guest Relations Manager em 26 de fev. de 2024
Hello Tracie, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 - Excelente

Makayla

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We had an amazing stay! Great staff, Wi-Fi, indoor pool and hot breakfast.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de MP - Guest Relations Manager em 18 de fev. de 2024
Hello Makayla, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de MP - Guest Relations Manager em 27 de jan. de 2024
Hello Robert, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 - Insatisfatória

Kimberly

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Filthy
This hotel is filthy. It’s a home for oil workers, who hung around outside smoking pot in the evening. There’s garbage on the property and oil stains on the tub, floor. Toothpaste dried on the mirror frame, carpet is blackened. Only nice thing is the pool and hot tub, lobby area. Avoid this place.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de MP - Guest Relations Manager em 13 de jan. de 2024
Hello Kimberly, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 - Boa

Maureen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff. Comfortable bed,decent breakfast with sausage, rehydrated egg rounds, and a pancake machine. Not too far to caverns.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de MP - Guest Relations Manager em 13 de jan. de 2024
Hello Maureen, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 - Ok

Marcial

Viagem com a família
Pontos positivos: Serviço e funcionários
An okay stay
Staff was friendly and overall stay was ok but the room had some issues when we first arrived the room smelled like someone smoked in it. The toilet would randomly make noise throughout the night.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de MP - Guest Relations Manager em 1 de jan. de 2024
Hello Marcial, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 - Insatisfatória

Kathryn

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Filthy
Place was filthy, and the tv/cable didn’t work. This place is clearly meant for traveling workers and not for families. When I mentioned it to front office, very nicely moved me to a nicer room no charge but overall place needs cleaning.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de MP - Guest Relations Manager em 1 de jan. de 2024
Hello Kathryn, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 - Boa

seung

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de MP - Guest Relations Manager em 1 de jan. de 2024
Hello Seung, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 - Terrível

Mia

Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The staff was great, however, inside of the room, the toilet overflowed, there were old towels left in the bathroom, the microwave, laundry, ice machine, and television were all broken. the breakfast was decent. There was no fruit or really healthy options. Go to other hotels around here instead.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de MP - Guest Relations Manager em 1 de jan. de 2024
Hello Mia, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

6/10 - Ok

Larry

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
The staff was very nice, swimming pool was great, and breakfast was good The bed was very uncomfortable.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de MP - Guest Relations Manager em 27 de dez. de 2023
Hello Larry, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - Ok

William

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
It was designed motel style, with rooms outside.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de MP - Guest Relations Manager em 17 de dez. de 2023
Hello William, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 - Ok

Gail

The sidewalks right outside the room door were dirty. It would be nice to keep them swept off to prevent tracking junk inside the room. There was a different smell in the room.
Hospedou-se por 1 diária em nov. de 2023
Resposta de MP - Guest Relations Manager em 28 de nov. de 2023
Hello Gail, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 - Excelente

Joe

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place to stay. Staff was very accommodating.
Hospedou-se por 1 diária em nov. de 2023
Resposta de MP - Guest Relations Manager em 28 de nov. de 2023
Hello Joe, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 - Excelente

Diane

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were friendly and kind. The room was clean and comfortable! The pool and hot tub were excellent! We enjoyed our stay!
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de MP - Guest Relations Manager em 26 de nov. de 2023
Hello Diane, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 - Excelente

Patricia

Hospedou-se por 1 diária em nov. de 2023
Resposta de MP - Guest Relations Manager em 12 de dez. de 2023
Hello Patricia, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 - Terrível

Jeffrey

Viagem em grupo
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
The room furniture was newer which is nice. BUT the bathroom maintenance was extremely bad. towel rack will fall off since not secured properly. Toilet seat plastic was rough and deteriorated from long use and exposure to human waste acids, We did not sit on the toilet seat. curtain rails ready to fall off since poor repairs of it's unpainted mounting blocks.Would have been nice to sit on the toilet seat but the discolored and rough etched surface was too revolting.
Hospedou-se por 1 diária em nov. de 2023
Resposta de MP - Guest Relations Manager em 26 de nov. de 2023
Hello Jeffrey, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 - Excelente

Andrea

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de MP - Guest Relations Manager em 26 de nov. de 2023
Hello Andrea, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 - Excelente

Jessica

Hospedou-se por 1 diária em nov. de 2023
Resposta de MP - Guest Relations Manager em 10 de dez. de 2023
Hello Jessica, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de MP - Guest Relations Manager em 10 de nov. de 2023
Hello Valued Customer, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

8/10 - Boa

Steven

Hospedou-se por 1 diária em out. de 2023
Resposta de MP - Guest Relations Manager em 19 de nov. de 2023
Hello Steven, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - Excelente

Davis

Hospedou-se por 1 diária em out. de 2023
Resposta de MP - Guest Relations Manager em 19 de nov. de 2023
Hello Davis, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 - Boa

Alvoye

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de MP - Guest Relations Manager em 23 de out. de 2023
Hello Alvoye, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 - Excelente

Ana

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Positive experience
Good service, our room was pretty quiet and comfortable and the indoor pool and hot tub were great for the Fall!
Hospedou-se por 1 diária em out. de 2023
Resposta de MP - Guest Relations Manager em 21 de out. de 2023
Hello Ana, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.