Thank you for sharing your feedback and giving us a rating of 8/10. We're thrilled that your experience was positive. If there are specific areas where we can enhance your stay and make it a perfect 10 next time, please let us know. We look forward to welcoming you again.

Agradecemos imensamente pela sua avaliação perfeita de 10/10! Ficamos muito felizes em saber que a sua experiência foi excelente. Sua satisfação é a nossa prioridade, e estamos ansiosos para recebê-lo novamente para mais momentos incríveis. Se houver algo específico que tenha gostado ou alguma sugestão que queira compartilhar, ficamos à disposição. Obrigado por escolher nosso estabelecimento e por compartilhar seu feedback!

Obrigado pela sua revisão, asseguramos-lhe que trabalharemos em todos os pontos que mencionar. Foi um prazer para nós poder ajudá- lo e esperamos vê-lo novamente nas suas próximas férias. saudações.

Thank you for taking the time to recommend us, we are happy to know that you enjoyed your stay. We hope to see you soon on your next trip to Cancun!

Nos complace saber que disfrutó de sus vacaciones en nuestro resort y queremos darle las gracias por haberse tomado el tiempo de calificarnos. Será un placer darle nuevamente la bienvenida en su próxima visita a Cancún.

Obrigado por tomar o tempo para nos recomendar, estamos felizes em saber que você gostou da sua estadia. Obrigado por nos informar sobre a situação do táxi, vamos acompanhar isso. Esperamos vê-lo em breve em sua próxima viagem para Cancun!

Em primeiro lugar, queremos agradecer-lhe por nos escrever, os seus comentários são muito importantes para nós, estamos a trabalhar para melhorar as experiências dos nossos hóspedes e esforçamo-nos diariamente para assegurar o melhor serviço. Fizemos um relatório detalhado de seus comentários e o enviamos às áreas correspondentes para melhorá-lo. Apreciamos muito seus comentários e obrigado por seus comentários, estamos ansiosos para vê-lo novamente em um futuro próximo!

Thank you very much for recommending us, on behalf of the whole team we appreciate your visit. It was a pleasure having you with us and we hope to see you soon!

Hi Wendy, we want to express our gratitude for taking the time to leave us your feedback. Regarding your comments, we regret not having met your expectations on this occasion. Hoping to regain your trust in the future. Warm regards.

Hi Maria, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Hello Neuk, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Thank you for taking the time to review us. We are sorry for your perception and for not having met your expectations on this occasion. Receive cordial greetings.

Thank you for taking the time to review us. We are sorry for your perception and for not having met your expectations on this occasion. We remind you that we are a family hotel and we are glad that you enjoyed the adults-only pool. Receive cordial greetings.

We appreciate your comments about your recent stay at our hotel and value every feedback we receive as it helps us identify areas where we can improve to provide exceptional experiences. Hoping to have the opportunity to welcome you again in the future and demonstrate the changes. Thank you for your visit, your understanding and for allowing us to improve.

Dear Diego, we want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. We regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future.

Hello Robert! Thank you for choosing us and taking the time to leave your evaluation. Is very nice to know that you spent valuable time with your beautiful family.It would be nice to see you again!

Buen día Karla, gracias por tu comentario y por elegirnos para hospedarte en Cancún, esperamos que hayas disfrutado tu estancia. Le compartiré tu reconocimiento a Alfredo. Esperamos verte de nuevo muy pronto. Saludos cordiales.

Michel, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Pamela, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. Sorry for the inconveniences with Infinity Club. We hope to see you again!

Hola Mauro, gracias por tu comentario. Lamentamos no haber cumplido con tus expectativas en esta ocasión, tomamos nota de tus observaciones para la realización de mejoras. Saludos

Wanderson, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Hi Roberto, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

We appreciate your comments about your recent stay at our hotel and value every feedback we receive as it helps us identify areas where we can improve to provide exceptional experiences. Hoping to have the opportunity to welcome you again in the future and demonstrate the changes. Thank you for your visit, your understanding and for allowing us to improve!

Cody, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

We appreciate your comments about your recent stay at our hotel and value every feedback we receive as it helps us identify areas where we can improve to provide exceptional experiences. Hoping to have the opportunity to welcome you again in the future and demonstrate the changes. Thank you for your visit, your understanding and for allowing us to improve.

Hi Rheanna, thank you for choosing us and for taking the time to review us. I have read your comments and I am sorry for the inconvenience; it seems that it was a very frustrating experience. It is important for us to know the details of your stay so we can provide follow-up in the corresponding areas and make changes to improve. I'm sorry that my colleagues have asked for a tip for a service that they are required to provide because they receive a salary. I'm also sorry for the waiting times. Like you, I noticed that the rain hindered the operation, and in one way or another, an attempt was made to address all the details, but the staff may have been insufficient. If there is anything we can do to change your perception, I am eager to hear from you. Warm regards.

Hola Enrique, gracias por elegirnos, es maravilloso saber que pasó unos lindos días en el hotel, disfrutando de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes. ¡Esperamos verlo de nuevo!

We want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. We regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future.

Hi Adriana, we regret not meeting your expectations on this occasion, we hope that the lobby maintenance has not affected your stay, we are working to improve and provide a better service, thank you for your understanding. Kind regards.

Edward, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

Hola Catalina, gracias por elegirnos, es maravilloso saber que pasó unos lindos días en el hotel, disfrutando de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes. ¡Esperamos verla de nuevo!

Yuhe, gracias por tomarse el tiempo para evaluarnos, lamentamos que su experiencia no haya estado a la altura de sus expectativas y si experimentó algún inconveniente le extendemos nuestras disculpas. Esperamos recuperar su confianza en un futuro. Reciba saludos cordiales.

Hi Cameron, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Irma, we want to express our gratitude for taking the time to leave us your feedback. We regret not having met your expectations on this occasion and we will take action on the matter to make the corresponding changes. Hoping to have the opportunity to welcome you again in the future. With service from the heart!

Hi Jean, thank you to evaluated us and wrrite a review. I'm sorry for the experienced with Infinity Club and the perception that you had about tips. In the other aspects we are glad to know thaht you had a good trip. Regards!

Dennis, we want to express our gratitude for taking the time to leave us your feedback. Know it gives us the opportunity to identify areas for improvement and ensure each experience is exceptional. Hoping to have the opportunity to welcome you again in the future.

Buen día Carlos, gracias por elegirnos, es maravilloso saber que en general disfrutó de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes. ¡Esperamos verlo de nuevo!

Hi Cubitt, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Hi Claudio, We appreciate your comments about your recent stay at our hotel and value every feedback we receive as it helps us identify areas where we can improve to provide exceptional experiences. Hoping to have the opportunity to welcome you again in the future and demonstrate the changes. Thank you for your visit, your understanding and for allowing us to improve!

Hi Brett, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

Hey Zeiad, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!

Hola Esthefany, gracias por elegirnos, es maravilloso saber que pasó unos lindos días en el hotel, disfrutando de todas las comodidades y del servicio de corazón que brindamos a nuestros huéspedes. ¡Esperamos verla de nuevo!

Hi Shadi, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We note your suggestions to improve our service. We hope to see you again!

Miguel, we appreciate the time that you have invested on writing an overview of your stay with us. We look forward to having the pleasure of hosting you again in the near future. Warm regards!

Hi Badr, thank you for choosing us, is amazing to know that you spent a nice days in the hotel, enjoying all the ammenities and all the service from the heart that we provide to all our guest. We hope to see you again!

Hello Anil, I send you a cordial greeting. I'm sorry for the inconvenience caused by the maintenance work in the lobby, it is a process that we recently started and that will end in May, with the aim of providing better service and meeting guest expectations. We hope to see you again and that you can appreciate the improvements. Thank you.

Hi Melissa, we have options to dinners for example Florencia, Bin Ben, Lighthouse, Samurai and Manhattan Restaurants, also room service. Thank you for your visit and review. See you!

Hi Jaeyoon, thank you for choosing us and taking the time to leave your evaluation. We hope that you enjoyed your stay with us and it would be nice to see you again!