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Avaliações de Candlewood Suites Bowling Green, an IHG Hotel

2.5 out of 5
Candlewood Suites Bowling Green, an IHG Hotel
540 Wall Street, Bowling Green, KY

Avaliações

8,8

Excelente

Nota 10 - Excelente. 147 de 233 avaliações" "
Nota 8 - Boa. 57 de 233 avaliações" "
Nota 6 - Ok. 12 de 233 avaliações" "
Nota 4 - Insatisfatória. 7 de 233 avaliações" "
Nota 2 - Terrível. 10 de 233 avaliações" "

9,2/10

Limpeza

9,0/10

Serviço e funcionários

9,0/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Adrianna

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really enjoyed the hotel, but they don’t serve breakfast in the AM! With kids I would of chosen a different location had I realized it before I booked.
Hospedou-se por 3 diárias em abr. de 2024

2/10 - Terrível

Lana

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Our room smelled awful. Smelled like animal urine and food. Hallway smelled as well. Mold In grout on bathroom sink. We would have left but there was no vacancy for the night anywhere close and it was very late. Told Front desk in morning and they just said they would check it out. Didn’t seem to Concerned or apologetic. Would never stay here again.
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
.
Hospedou-se por 2 diárias em out. de 2023

10/10 - Excelente

Erica

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Such a great check in and the room is much more than we expected
Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Sarah

Hospedou-se por 2 diárias em set. de 2023

10/10 - Excelente

Aaron

Hospedou-se por 1 diária em jul. de 2023
Resposta de Crystal- General Manager em 14 de jul. de 2023
Aaron, Thank you for your positive feedback! We are so happy to hear that you enjoyed your stay with us here at Candlewood Suites, Bowling Green. We hope that you will give us the opportunity to serve you again in the future!

8/10 - Boa

A

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great, but need better coffee.
This is my first stay at Candlewood Suites. It was better than expected. My only suggestion is for a better wuality coffee service in the rooms.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Crystal- General Manager em 21 de jun. de 2023
Thank you for taking the time to tell us about your experience here at Candlewood! We do strive to make each guest stay as comfortable as possible. We hope that you will give us the opportunity to serve you again in the future!

10/10 - Excelente

shantle

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jun. de 2023
Resposta de Crystal- General Manager em 15 de jun. de 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites BOWLING GREEN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites!

10/10 - Excelente

Ryan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Best Shower Ever
The Candlewood Suites rooms are fantastic! They are spacious with a desk and kitchenette. We have stayed at several in the past and this was the first one that we can remember having a huge game room. It was such a nice bonus perk (especially if you are someone who is staying for an extended period of time this provides something else you can do and it was included!). The room was clean but we need to mention the best shower ever! There was plenty of water pressure, hot water and an adjustable head that really made it feel like you were getting a massage. This was one shower that I never wanted to leave. An extra bonus was 4 towels instead of the customary two. I also liked that they had both 'soft' and 'firm' pillows on the beds and they were labeled that way so you could get the exact comfort you wanted. Overall we find Candlewood Suites to be generally pleasant experiences but this one was the best one we found yet. Highly recommended!!
Hospedou-se por 1 diária em jun. de 2023
Resposta de Crystal- General Manager em 6 de jun. de 2023
Dear Ryan, I am so happy to hear that you enjoyed your stay here with us at Candlewood Suites Bowling Green. We value our guests and strive to make each stay as pleasant as possible. We hope to see you again in the future!

10/10 - Excelente

cynthia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff and room was amazing. Facility very nice
Hospedou-se por 1 diária em mai. de 2023
Resposta de Crystal- General Manager em 30 de mai. de 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites BOWLING GREEN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, we hope to see you again soon! Sincerely, Crystal Coronado General Manager

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mai. de 2023
Resposta de Crystal- General Manager em 18 de mai. de 2023
Thank you for your review! We value our guests here at Candlewood Suites Bowling Green and your feedback is very important to us. We hope that you will give us the chance to serve you again in the future!

10/10 - Excelente

Charles

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Loved the loaner locker full of household items you might need to borrow. Very friendly staff and great location.
Resposta de Crystal- General Manager em 10 de mai. de 2023
Good morning, Charles! I am glad to hear that you enjoyed the Lending Locker! We are happy to be able to offer that for our guests. Thank you for choosing to stay here at Candlewood in Bowling Green with us and we hope to see you again soon!

10/10 - Excelente

James

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Awesome!
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Crystal- General Manager em 10 de mai. de 2023
Good morning, James! I want to begin by saying Thank you for choosing to stay with us on while you were in Bowling Green. I hope that you were able to enjoy your time here and found a great place to relax here with us at Candlewood. We hope to see you again soon!

10/10 - Excelente

Leland

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was great. Very welcoming and helpful. start to finish all was very good. Only issue was shower oscillated in temp while using from cool to extremely hot in seconds every 30 seconds or so. Maybe it was just since we were at the end of the building. That said, I'd still definitely stay here again.
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Crystal- General Manager em 10 de mai. de 2023
Hello, Leland! Thank you for staying with us here at Candlewood! We hope that you enjoyed your time here with us and we hope to see you again soon!

10/10 - Excelente

Eric

Hospedou-se por 1 diária em abr. de 2023
Resposta de Crystal- General Manager em 10 de mai. de 2023
Hello, Eric! Thank you for leaving a review for us here at Candlewood! I hope that you were able to relax and enjoy your stay here with us in Bowling Green. We hope to see you again in the future!

10/10 - Excelente

Diane

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Comfortable, quiet room. Great staff. Pantry wasn’t fully stocked. Would stay here again.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Crystal- Assistant General Manager em 5 de abr. de 2023
Dear Diane, Thank you for your feedback regarding your stay here at Candlewood Suites, Bowling Green. We are thankful you chose to stay with us and we look forward to serving you again in the future. Please feel free to reach out to me if there is anything I can do for you!

10/10 - Excelente

Lloyd

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Dog and people friendly!
Our stay was very comfortable at this hotel. I called ahead to get a room on the first floor since we had our dog traveling with us. They were very accommodating. The staff was very friendly and the rooms were clean and beds were comfortable.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Crystal- Assistant General Manager em 5 de abr. de 2023
Dear Lloyd, Thank you for your positive feedback regarding your stay here at Candlewood Suites, Bowling Green. We are glad you chose to stay with us and we look forward to serving you again in the future! Please feel free to reach out to me if there is anything I can do for you!

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very courteous staff at check in. Clean room.
Hospedou-se por 1 diária em mar. de 2023
Resposta de Crystal-Assistant General Manager em 5 de abr. de 2023
Dear Anonymous, Thank you for your positive feedback regarding your stay here at Candlewood Suites, Bowling Green. We are glad you chose to stay with us and we look forward to serving you again in the future!

2/10 - Terrível

Jadis

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
It was roaches in my hotel room , very terrible experience.
Hospedou-se por 2 diárias em mar. de 2023

10/10 - Excelente

cynthia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice , clean and spacious with great amenities
Hospedou-se por 1 diária em mar. de 2023
Resposta de Crystal- AGM em 27 de mar. de 2023
Hello and thank you so much for your feedback. We thank you for choosing Candlewood for your stay and we hope to be able to host you again in the future!

10/10 - Excelente

sandra

Hospedou-se por 1 diária em mar. de 2023
Resposta de Crystal- General Manager em 10 de mai. de 2023
Good morning, Sandra! I am glad that you enjoyed your stay here with us at Candlewood in Bowling Green! We strive to make each guests stay as wonderful as possible! We hope to see you again soon!

8/10 - Boa

Jan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We only stayed overnight so did not experience much of the facility, but the room was clean and comfortable. The hotel was quiet for good sleeping.
Hospedou-se por 1 diária em mar. de 2023
Resposta de Crystal- AGM em 27 de mar. de 2023
Hello and thank you so much for your feedback. We thank you for choosing Candlewood for your stay and we hope to be able to host you again in the future!

10/10 - Excelente

Michelle

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Loved large fridge and stove top
Hospedou-se por 1 diária em mar. de 2023
Resposta de Crystal-Assistant General Manager em 21 de mar. de 2023
Thank you for your positive feedback. We look forward to serving you again in the future here at Candlewood Suites Bowling Green.

10/10 - Excelente

Stephanie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Well worth the money
Hospedou-se por 1 diária em fev. de 2023
Resposta de Crystal Coronado- AGM em 15 de mar. de 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites BOWLING GREEN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 270-843-5505 or crystal.coronado@candlewoodsuitesbg.com.Sincerely,Crystal Coronado Assistant General Manager 270-843-5505crystal.coronado@candlewoodsuitesbg.com

10/10 - Excelente

brittany

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was very quiet and clean. I have no complaints.
Hospedou-se por 2 diárias em fev. de 2023
Resposta de Crystal-Assistant General Manager em 21 de mar. de 2023
Thank you for your review. We look forward to serving you again in the future here at Candlewood.

10/10 - Excelente

Jody

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Will always be our place to stay
Wonderful place to stay! It’s like a little home away from home. Great location!! Close to many restaurants and stores.
Hospedou-se por 2 diárias em jan. de 2023
Resposta de Crystal- Assistant General Manager em 16 de jan. de 2023
Thank you for your positive feedback. We are so happy to hear that you enjoyed your stay and we look forward to serving you again in the future.

10/10 - Excelente

Pedro

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room itself was great everything I needed . The staff was always available to answer any questions I had and the location was great . Whatever I need was just a walking distance away . Would definitely book another room at that hotel !
Resposta de Crystal Coronado- AGM em 27 de dez. de 2022
Dear Pedro, Thank you for your positive feedback, it is very valuable to us here at Candlewood, Bowling Green. Thank you for choosing to stay with us and we look forward to serving you again in the future.

10/10 - Excelente

Linda

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cleanliness and proximity
Hospedou-se por 1 diária em out. de 2022
Resposta de Crystal- Assistant General Manager em 28 de out. de 2022
Thank you for your positive feedback. Our guests are our number one priority here at Candlewood and we are glad that you enjoyed your stay. We look forward to serving you again in the future.

10/10 - Excelente

Todd

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Superb
Everyone was very friendly. The lady at check out was very helpful as I unfortunately had a flat tire but they had a compressor to use. Very clean and comfortable.
Hospedou-se por 1 diária em out. de 2022
Resposta de Crystal em 24 de out. de 2022
Thank you for your positive feedback. Our guests are our top priority and we are pleased to hear that you enjoyed your stay. We look forward to serving you again in the future here at Candlewood Suites, Bowling Green.

10/10 - Excelente

Alice

Hospedou-se por 1 diária em out. de 2022

10/10 - Excelente

Cory

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The free laundry was awesome!
Hospedou-se por 3 diárias em out. de 2022
Resposta de Crystal em 20 de out. de 2022
Thank you for your feedback. Guest satisfaction is always out top priority here at Candlewood! We look forward to having you here with us again in the future.

10/10 - Excelente

John

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All good
Hospedou-se por 1 diária em out. de 2022
Resposta de Crystal- Assistant General Manager em 19 de out. de 2022
Thank you for taking the time to tell us about your experience at Candlewood Suites BOWLING GREEN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 270-843-5505 or crystal.coronado@candlewoodsuitesbg.com.Sincerely,Crystal Coronado Assistant General Manager 270-843-5505crystal.coronado@candlewoodsuitesbg.com

10/10 - Excelente

Keira

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect for laid back weekend
Absolutely loved our stay this weekend! We stayed for a wedding and the location was perfect. Very close to lots of restaurants and stores and nearby hiking spots. Room was very comfortable and spacious and the staff were incredibly friendly and accommodating. Would definitely stay again!
Hospedou-se por 2 diárias em out. de 2022
Resposta de Crystal em 20 de out. de 2022
Thank you so much for your kind review. Our guests satisfaction is our top priority here at Candlewood. Thank you for staying with us and we look forward to seeing you again in the future.

10/10 - Excelente

Teresa

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
WKU Campus Visit
Room was very clean & comfortable. Location was great, can walk to restaurants. I was worried about noise, as it is in a congested area, but not noisy at all. Quick overnight trip to visit WKU campus & do some dorm shopping. A couple of nice parks not too far to get some walking in. Definitely would stay again.
Hospedou-se por 1 diária em jul. de 2022
Resposta de Crystal- Assistant General Manager em 14 de ago. de 2022
Thank you for your feedback and thank you for choosing Candlewood Suites. We hope to be able to serve you again in the future!

10/10 - Excelente

Tracy Lyn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
We will definitely stay again.
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Crystal-Assistant General Manager em 14 de ago. de 2022
Thank you for your feedback and for choosing Candlewood Suites. We hope to be able to serve you again in the future.

2/10 - Terrível

renee

Hospedou-se por 1 diária em jun. de 2022

10/10 - Excelente

Sandra

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean and comfy 😊
Hospedou-se por 1 diária em jun. de 2022
Resposta de Crystal em 21 de jun. de 2022
Thank you for your feedback, we appreciate you and look forward to serving you again in the future here at Candlewood Suites.

10/10 - Excelente

Joshua

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great check in experience! The only down side is the pool was under construction.
Hospedou-se por 1 diária em jun. de 2022
Resposta de Crystal em 21 de jun. de 2022
Thank you for your feedback Joshua, we appreciate you and we look forward to serving you again in the future here at Candlewood Suites.

8/10 - Boa

Chris

Hospedou-se por 1 diária em jun. de 2022
Resposta de Crystal em 21 de jun. de 2022
Thank you for your feedback Chris, we appreciate you and we look forward to serving you again in the future here at Candlewood Suites.

10/10 - Excelente

lawrence e

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
how clean&neat it was
Hospedou-se por 2 diárias em jun. de 2022
Resposta de Crystal em 13 de jun. de 2022
Thank you Lawrence for your positive feedback. We look forward to serving you again in the future here at Candlewood Suites, Bowling Green.

8/10 - Boa

Raymond

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2022

8/10 - Boa

Seth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was hard to find.
Hospedou-se por 2 diárias em mai. de 2022
Resposta de Crystal em 13 de jun. de 2022
Thank you for your feedback Seth. We hope to be able to serve you again in the future here at Candlewood Suites.

10/10 - Excelente

Julie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was quite large and the bed was comfortable.
Hospedou-se por 1 diária em mai. de 2022
Resposta de Crystal em 13 de jun. de 2022
Thank you for your feedback Julie. We hope to see you again in the future here at Candlewood Suites.

10/10 - Excelente

Brian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very pleased, good service and very clean
Hospedou-se por 1 diária em mai. de 2022
Resposta de Crystal em 13 de jun. de 2022
Thank you for your feedback Brian. We hope to see you again in the future here at Candlewood Suites.

10/10 - Excelente

SARAH

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place to stay
Great hotels. Stayed here last year. Nice to have a full size fridge. Bed snd pillows were clean and ver comfortable. Room.was very clean. Shower had great water pressure. Plenty of places to eat near hotel.
Hospedou-se por 1 diária em abr. de 2022
Resposta de Crystal em 13 de jun. de 2022
Thank you for your feedback Sarah. We hope to see you again in the future here at Candlewood Suites.

2/10 - Terrível

Sharon

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
There was a basketball team (about 15) middle school-aged boys staying at the hotel running the halls shouting at the top of their lungs from the time we checked in at 5pm until 11:30pm. We called the front desk numerous times. One room of the boys was next to ours on the second floor. Every time they went in and out the door, they let the door slam (over and over and over and over). While in their room, they were screaming and yelling and wrestling. At one point I thought someone was actually getting hurt. It was obvious there was no adult chaperone present in the room. When this continued until 11:30, we called the front desk again. They said AGAIN they would talk to them. It finally stopped. Next morning as we were checking out, there was another guest talking with the now-front desk person and I could tell it was about the noise. I asked if they had experienced what we had and he replied that he did and he was on the 4th floor!!! Our room was on the 2nd. The front desk person said there were 3 rooms of boys with one chaperone (coach). There were suppose to be at least one chaperone per room. If your hotel gives a whit about your regular paying and respectably acting guests, you should have refused to allow them to stay unchaperoned. Not only for the other guests but WHAT A LIABILITY for the hotel. Last time I’ll choose your hotel when you have no regard how out of control it may get. We should have had a FREE room.
Hospedou-se por 1 diária em abr. de 2022
Resposta de Crystal em 13 de jun. de 2022
Thank you for your feedback Sharon. I want to start off by apologizing for the issues you experienced while staying here with us at Candlewood. It is my hope that you will give us the chance to serve you again in the future.

4/10 - Insatisfatória

Jeff

Viagem de negócios
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2022
Resposta de Crystal em 13 de jun. de 2022
Thank you for taking the time to tell us about your experience here at Candlewood. It is my hope to be able to serve you again in the future here at Candlewood Suites, Bowling Green.

10/10 - Excelente

Maryann

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel!
This hotel was amazing! The staff was very friendly and helpful. The hotel was clean and pristine.
Hospedou-se por 1 diária em abr. de 2022
Resposta de Crystal em 13 de jun. de 2022
Thank you Maryann for your positive feedback. We strive to make your stay as wonderful as possible. We look forward to serving you again in the future here at Candlewood Suites, Bowling Green.

8/10 - Boa

Felicia

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, affordable and comfortable
Hospedou-se por 1 diária em abr. de 2022

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em abr. de 2022