Dear Luciano G D, Thank you very much for your lovely review. Our team and I are very happy that we were able to convince you and that you had a good time at our hotel. That means to us incentive and motivation at the same time. We look forward to your next visit and wish you all the best. Kind regards,

Dear Caroline, Thank you very much for your rating. Unfortunately you were not completely satisfied and did not leave any comments so that we are able to find out more about our service. We wish you all the best and are looking forward to welcome you back as our guest. Best regards,

Dear Afonso, Thank you for drawing our attention to the service at our reception. It gives us an opportunity to reflect on our customer satisfaction and improve our service in the future. Please recognize that we aim to do better. We regret that we did not meet your expectations and we would like to apologize for the rude behavior. I have forwarded your comments to the responsible head of department. We will sensitize our employees again. We very much hope that you will give us the opportunity to change your impression of us to a positive one during your next stay with us. Best regards,

Dear guest, Thank you very much for taking the time to evaluate your stay at our Leonardo Royal Berlin Alexanderplatz and your honest words. Guest comments help us to question and improve our service. Unfortunately you have not told your criticism on spot. We would have had the opportunity to turn it to a better one. We hope you give us another opportunity to convince you of our ever improving commitment to excellent service. Best regards,

Dear eliane, Thank you very much for taking the time to evaluate your stay at our Leonardo Royal Berlin Alexanderplatz and your honest words. Guest comments help us to question and improve our service. Unfortunately you have not told your criticism on spot. We would have had the opportunity to turn it to a better one. We hope you give us another opportunity to convince you of our ever improving commitment to excellent service. Best regards,

Dear cristina, Nice to read that you have our location in positive memory. Best regards,

Dear guest, Thank you very much for your lovely rating to our Leonardo Royal Hotel Berlin Alexanderplatz. Best regards,

Dear guest, Thank you very much for your kind feedback to our Leonardo Royal Hotel Berlin Alexanderplatz. Best regards,

Dear guest, Thank you very much for your lovely rating to our Leonardo Royal Hotel Berlin Alexanderplatz. Best regards,

Dear Emilio, Nice to read that you have our location in positive memory. Best regards,

Dear Simone, We appreciate your evaluation and thank you for giving us 10 points. Our team and I are looking forward to welcome you back at our Leonardo Royal Hotel Berlin Alexanderplatz. Best regards,

Dear Luiz,Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Royal Hotel Berlin Alexanderplatz. We have a choice of pillows, please advice next time our staff, thank you. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,

Dear M.Margarida, It is so great to read that we were able to convince you completely of our service and standard. Your comments are such a big compliment to our whole hotel team. Thank you for your great evaluation. We hope to see you soon. Best regards,

Dear Paola, Thank you very much for your rating of the Leonardo Royal Hotel Berlin Alexanderplatz. Good to see that you enjoyed our excellent services, the helpful staff and the clean room. We are glad to welcome you again to our hotel and wish you all the best. Kind regards,

Dear Christiano, Thank you very much for your feedback. Guest comments are extremely useful for improving our performance. It is our goal to make each of our guests feel special. We are glad to welcome you again to our hotel and wish you all the best. Kind regards,

Dear Denise, Thank you very much that you have decided on your visit to Berlin on our Leonardo Royal Hotel Berlin Alexanderplatz and we were able to convince you of our service. This compliment I gave gladly to our entire team. We look forward to your next visit and remain until sincerely. Best regards,

Dear Marcos, Let me start by thanking you for your feedback regarding your stay at the Leonardo Royal Hotel Berlin Alexanderplatz. Your feedback is very much appreciated and I can assure you that we use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again and wish you all the best. Kind regards,

Dear Ruth, A big thank you for being our guest and providing us with this great evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards,

Hallo Heinrich, vielen Dank für Ihr Feedback und Hinweise. Wir wünschen uns, dass Sie bald erneut unser Gast sind und Ihnen alles Gute. Viele Grüße,

Hello Basem, We can understand your displeasure in terms of costs, but ask to understand the pricing policy of Berlin. The accommodation tax is due in Berlin for bookings since January 1st, 2014, which concern private overnight stays. Please contact our reception if you have more questions concerning this. Kind regards,

Dear Henry, Thank you for 4 star review. I hope we could host you again at Leonardo. Best regards,

Dear Ronald, Thank you, we are pleased that you enjoyed your stay with us so much. Thanks also for the constructive feedback. We ask for your understanding that we are located directly at a main traffic street. Due to that you have a good connection to all points of Berlin. See you soon again, best regards,

Dear Fabrizio, Thank you so much and hope to see you again here in Berlin ! Best regards,

Hallo Dieter, Es freut uns, dass es Ihnen bei uns gefallen hat und wir Ihnen einen angenehmen Aufenthalt ermöglichen konnten. Viele Grüße,

Dear Silje Elin, It is so great to read that we were able to convince you completely of our service and standard. Your comments are such a big compliment to our whole hotel team. Thank you for your great evaluation. We hope to see you soon. Best regards,

Hallo Herman, wir möchten die Chance nutzen, um uns bei Ihnen für Ihre positive Bewertung zu bedanken. Es freut uns sehr, dass Sie bei uns eine tolle Zeit verbracht und sich wohl gefühlt haben. Wir wünschen uns, bald erneut Ihr Gastgeber sein zu dürfen und Ihnen alles Gute. Viele Grüße,

Hallo Thomas, Wir freuen uns, dass Sie mit schönen Erinnerungen nach Hause zurückgekehrt sind. Wir wünschen Ihnen alles Gute. Herzliche Grüße,

Hello wynter I, Big thank you for your great review after staying with us! I hope we could see you once again very soon! Best regards,

Dear Charlotte, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,

Dear meryem, Big thank you for your great review after staying with us! I hope we could see you once again very soon! Best regards,

Hallo Karsten, Vielen Dank für Ihre positive Einschätzung und bis zum nächsten Aufenthalt verbleiben wir mit freundlichen Grüßen,

Dear Anastasia, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Royal Berlin Alexanderplatz. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,

Hallo Sophia, Vielen Dank für Ihre positive Einschätzung und bis zum nächsten Aufenthalt verbleiben wir mit freundlichen Grüßen,

Dear Karin, Thank you very much for your feedback. Guest comments are extremely useful for improving our performance. It is our goal to make each of our guests feel special. We are glad to welcome you again to our hotel and wish you all the best. Kind regards,

Hallo Gregor, Schön zu lesen, dass Ihnen unsere Lage in positiver Erinnerung geblieben ist. Herzliche Grüße,

Hallo Claudia, Thank you for your opinion. Thanks to you we are getting better every day. I hope to see you soon. Best regards,

Dear Theo, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,

Hallo Jonathan, Danke, für Ihre Bewertung mit der bestmöglichen Punktzahl. Bis zu Ihrer nächsten Buchung und alles Gute. Mit freundlichen Grüßen,

Hallo Christian, vielen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt im Leonardo Royal Berlin Alexanderplatz zu bewerten. Gästekommentare helfen uns, ständig unsere Leistungen auf den Prüfstand zu stellen. Wir danken Ihnen aufrichtig für Ihre Meinung. Leider sind Sie vor Ort nicht näher auf Ihre Kritikpunkte zur Sauberkeit eingegangen. Wir hätten gern sofort die Möglichkeit gehabt, diese zu beheben. Wir wünschen uns, dass Sie uns eine weitere Chance geben und wir bei Ihrem Aufenthalt Ihren Erwartungen rundum gerecht werden. Herzliche Grüße,

Hallo Sonja, Vielen Dank für Ihre positive Einschätzung und bis zum nächsten Aufenthalt verbleiben wir mit freundlichen Grüßen,

Dear Nathan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Dear Carlos Alberto, Thank you for your feedback. It is really great for us to know that you felt comfortable at our Leonardo Royal Berlin Alexanderplatz. If Berlin will be your travel destination again, we would be delighted to be your host again. Best regards,

Dear FRANCISCO JOSE, A big thank you for being our guest and providing us with this great evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards,

Hallo Georg, Wir freuen uns, dass Sie mit uns das vielfältige Berlin entdeckt haben und Sie mit schönen Erinnerungen nach Hause zurückgekehrt sind. Wir wünschen Ihnen alles Gute. Herzliche Grüße,

Dear Dina, Our mission is to offer our guests the best possible hospitality and service. Nice that we achieved this goal with you. Best regards,

Hello Brooks, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

Dear Antje, Nice to read that you have our hotel in positive memory. Best regards,

Dear Jack, Thank you for taking the time to rate your stay at the Leonardo Royal Berlin Alexanderplatz. We are very sorry that you were not satisfied. Your comments on the church were discussed in the team. To avoid the daily ringing of church bells, we recommend our guests a room facing the courtyard. It is pleasantly quiet there. Kind regards,

Hallo Camilla, Vielen Dank für Ihre positive Einschätzung und bis zum nächsten Aufenthalt verbleiben wir mit freundlichen Grüßen,

Hallo Kamal, Wir freuen uns, dass Sie mit schönen Erinnerungen nach Hause zurückgekehrt sind. Wir wünschen Ihnen alles Gute. Herzliche Grüße,