Dear Elisabeth,we thank you for your enthusiastic review, it is always a pleasure to be able to welcome our clients and receive positive feedbacks.We are looking forward to being able to welcome you again in the future.

Dear Anonymous,we thank you for your kind words towards the location and the service.We regret to hear you didn't appreciate our gourmet restaurant, which is usually recognised as one of the best restaurants of the area, not only for the perfect views but mostly for the genuineness and quality of the menu choices.We hope to be able to welcome you again so we can restore your faith in our restaurant!

Dear Guilherme,Thank you very much for your beautiful review and high praise, I was delighted you enjoyed your stay with us.The entire team of the GH Villa Serbelloni hopes to have the pleasure of welcoming you back for many more magical moments.Arrivederci,Jan BucherGeneral Manager

Dear Deborah,we thank you for your lovely feedback and we are really glad to hear you could relax in our Spa and enjoy the Grand Hotel Villa Serbelloni at its best. We hope to welcome you again in the future,

Dear William,we thank you for the time spent sharing your feedback.

Dear Alexis,we thank you for your great feedback.

Dear Zeiena,we thank you for sharing your great feedback.

Dear Mr Mikay,we can't thank you enough for the wonderful words you shared with us. Reviews like yours constantly motivate us to maintain our standards and strive for improvement every day.We hope to be able to welcome you again in the future.

Dear Mr Bhavna, we thank you for your review and we are really glad to hear you appreciated our property. Nevertheless, we regret to acknowledge you experienced some issues with our staff, who are usually very attentive to all our guests. We thank you for sharing your impression and we hope to regain your trust on your next stay.

Dear Mr Curiel,We thank you for leaving your review, and we're delighted to hear that you enjoyed your stay. Our menu changes seasonally, so we invite you to come back and visit us again, hoping to satisfy you in this aspect as well.

Dear Mandark,We thank you for your kind words for our Hotel. Our staff always tries their best to please and help the clients, so to make their stay the most unforgettable one and it is nice to hear words of appreciation. Unfortunately Bellagio is a small town with a quickly increasing tourism and it is sometimes very hard to satisfy the huge amount of requests, above all if with short notice. We really regret to know that we were not able to help you with your transfer request, we hope this inconvenience did not cast a shadow on your

Dear Tiffany,we thank you for your appreciation. As you correctly wrote, the Grand Hotel Villa Serbelloni is located in an unique spot right in the centre of the lake within a walking distance to shops, restaurants, attractions and ferry docks.We hope to be able to welcome you again in the future.

Dear John,We thank you for your great review, please visit us again.

Dear Peter,we really appreciate your feedback, either this written one and the one gave on spot: we always make treasure of all our clients' point of view so to be able to improve ourselves.We hope to have you again as our guest.

Dear Neil,it is with a great pleasure that we read your lovely words. The location and the structure are impossible to be unnoticed, and the additional compliments to the staff and service are what make us even prouder.Thank you.

Dear David,We really thank you for the great words. You got the point, as we always strike to make our clients' stays the most enjoyable and unforgettable ones, starting from the comfort of the rooms, to the details of the common areas, the richness of the breakfast offer and the relaxing atmosphere of the beach and pool area. We regret to hear you didn't agree with the drink prices, even though we truly appreciate your feedback. We know Bellagio itself is very touristic and there are plenty of nice spots where to enjoy a drink. Please note, though, that the bars inside the property are categorised as five star luxury as well as the Hotel, with the same service and approach and it is no use to compete with any other bar of the town.We hope to welcome you again in the future!

Dear Caggiano family,considering the many positive reviews that we receive every day about the hotel and especially about our staff, we are sorry that you felt our front desk staff was not welcoming and was not receptive of your complaint.Personal and individual customer service is one of our top priorities, so we are sorry if we did not meet our usual standards with you.Nevertheless, please accept our assurance that we have discussed your comments and concerns with the management and that we will further investigate in the matter.As for the tables at the entrance, we are sorry but they are meant for bar service only and no external food can be served on our premises.We hope we will have the opportunity to fully restore your image of the Grand Hotel Villa Serbelloni in the future.Yours sincerely,Jan BucherGeneral Manager