This was my 5th stay in Avira. When I checked in, I made a request for a sunny room facing the street. I was given a great room, xx31, between Oct 22-28. When I returned to Avira--6th stay--after a trip to Tianjin a week later, I was given a dark and gloomy room, xx06, facing the courtyard on the same floor despite my similar request. Two hours after, I approached the manager who was kind enough to make my wish come true. And switched me to sunny, streetview room xx33, Really didn't know why a faithful guest had been given such treatment.