Buongiorno Sig Mauro: La Direzione dell’ HOTEL VINCCI BIT, a nome di tutto lo staff desidera farle pervenire la più sincera gratitudine per aver scelto la catena Vincci per alloggiare nella nostra città e per i suggerimenti ricevuti in occasione della sua permanenza. Nello stesso tempo vorremmo informarla che suddetti suggerimenti sono di vitale importanza per un continuo miglioramento e sviluppo dei nostri servizi, al fine di offrirle un prodotto ogni giorno migliore. Sperando di avere l’opportunità di darle il benvenuto nel nostro hotel in un futuro prossimo, le inviamo un cordiale saluto.

Bom dia Diego: Muito obrigado pelo seu interesse e por nos enviar seus comentários. Esperamos recebê-lo em ocasiões futuras. Tenha um dia feliz

Boa tarde!! Em primeiro lugar, agradeço antecipadamente pelo seu interesse em nosso HOTEL para fazer suas reservas em Barcelona. Nós esperamos ver você de novo no futuro. Tenha um bom dia! Cumprimentos

Dear Mr De Souza: Thank you for your interest in our Hotel to make your reservations in Barcelona. We hope your stay was perfect. We hope to see you in the future. Best regards.

Muito Obrigado, Gracias por su comentario, nos alegra saber que ha disfrutado de su estancia con nosotros. Esperamos volver a recibirle pronto en nuestro hotel. Cordiales saludos Rafael Senlle Assistant Manager

Dear Lara, Thank you very much for choosing us and for sharing your experience. We are pleased to read how much you enjoyed the Vincci experience at our hotel. We hope that you will come back to see us soon. We would be delighted to welcome you. With best wishes, Vincci Hoteles

Dear Xuemiao,Thank you for this review about your recent stay.We are genuinely sorry to hear about the challenges you faced during your stay, particularly with the billing discrepancies and the noise levels. Our guests' comfort is of the utmost importance, and it is concerning to hear that your experience with our staff was not up to the high standards we strive to uphold. Please rest assured that we take all feedback seriously and will look into the matters you've raised. Regarding the city tax, our policy is aligned with local regulations and is applied to all guests equally. As for the room smell and shower switch issue, we will investigate these points promptly to ensure they are isolated incidents that future guests will not encounter. We understand the frustration that construction noise can cause, we aim to provide earplugs upon request to help mitigate the disturbance, and we recommend requesting rooms on higher floors as they tend to be quieter.We hope to welcome you back on future occasions. Best regards,General Manager Hotel Vincci Bit 4*