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Avaliações de Wingate by Wyndham Duluth/Atlanta

2.5 out of 5
Wingate by Wyndham Duluth/Atlanta
3450 Venture Pkwy, I-85 at Exit 104-Pleasant Hill, Duluth, GA

Avaliações

6,8
Nota 10 - Excelente. 301 de 1001 avaliações" "
Nota 8 - Boa. 243 de 1001 avaliações" "
Nota 6 - Ok. 163 de 1001 avaliações" "
Nota 4 - Insatisfatória. 127 de 1001 avaliações" "
Nota 2 - Terrível. 167 de 1001 avaliações" "

7,0/10

Limpeza

7,4/10

Serviço e funcionários

6,4/10

Comodidades

6,6/10

Condições e instalações da propriedade

6,2/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Pha

Viagem em grupo, Viagem com a família
In the midnight when I slept I hard the noise from elevators. One off the elevator make a noise
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 22 de mai. de 2024
Dear Pha,We apologize for any disruption caused by the noise from the elevators during your stay. Your comfort is important to us, and we regret any inconvenience this may have caused. We'll investigate the issue with our maintenance team to address the noise and ensure a peaceful environment for all our guests. We hope to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 - Excelente

Melvina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is well maintained and maintenance. Rooms are absolutely beautifully spacious with added touch of home like. I love it!!!
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 21 de mai. de 2024
Dear Melvina,Thank you for your wonderful feedback! We're thrilled you enjoyed our well-maintained property and spacious rooms with a home-like touch. Your satisfaction is our top priority, and we're delighted you had such a positive experience. We look forward to welcoming you back soon. Sincerely, Hotel Manager

4/10 - Insatisfatória

Meng

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e comodidades
Pontos negativos: Condições e instalações da propriedade
There were only two sets of towels for three people. One of the power strips at the head of the bed was broken. There was no hair dryer.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 22 de mai. de 2024
Dear Meng,We apologize for the inconvenience you experienced during your stay. Providing adequate amenities and ensuring everything is in working order is important to us. Your feedback regarding the towels, power strip, and hair dryer will be addressed with our team to prevent similar issues in the future. We appreciate your patience and hope to have the opportunity to improve your experience on your next visit.Sincerely, Hotel Manager

8/10 - Boa

Dana

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 17 de mai. de 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 - Terrível

Veronica, East Orange

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
My room was dirty and there were bugs in the room. Worst experience ever
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Hotel Manager em 15 de mai. de 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience at our hotel. Please accept our sincerest apologies for the cleanliness issues you encountered during your stay. We take your feedback seriously and will immediately address these concerns to ensure they do not happen again. We truly value your patronage and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 - Excelente

Devin, Lawrenceville

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 16 de mai. de 2024
Dear Devin,Thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 - Excelente

Michael

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Fast and easy check in
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 10 de mai. de 2024
Dear Michael,Thank you for the fantastic feedback! We're thrilled to hear that your check-in process was smooth and efficient. Providing a fast and easy check-in experience is a top priority for us, and we're delighted that we hit the mark for you. We look forward to welcoming you back soon.Sincerely, Hotel Manager

4/10 - Insatisfatória

Grethel

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 3 de mai. de 2024
Dear Grethel,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 - Terrível

James

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This may have been the worst hotel experience I have ever had. When I first arrived in the room there was a strong smell of bleach as the cleaning staff had left bleach in the shower without draining it. The toilet seat had significant pieces missing and there were many missing light bulbs throughout the room as well. There were two days the trash wasn’t collected and the room was very dirty including dirty towels being moved from the floor to the counter in the bathroom and left there. The hotel staff was not friendly and at check out the individual spent five minutes telling me how terrible their software was. However, the worst part of the stay was that there was an incredibly bright light outside my window that couldn’t be blocked by the blinds. This, coupled with the regular groups of people partying with alcohol and drugs, behind the hotel, which was also right below my window, made it impossible to sleep during my stay. This hotel should be closed due to the horrible quality, condition, and experience offered to guests. If you are considering a stay in this area, the price isn’t worth it as this hotel is terrible.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Hotel Manager em 6 de mai. de 2024
Dear James,We are truly sorry to hear about the numerous issues you encountered during your stay. Your experience does not reflect the standard of service and comfort we aim to provide for our guests, and we apologize for falling short in so many areas. We take cleanliness and maintenance seriously, and we're addressing the issues you mentioned with our housekeeping and maintenance teams to ensure improvements are made. Additionally, we apologize for any inconvenience caused by the bright light outside your window and the disturbances from other guests. Your feedback is invaluable, and we'll consider it as we strive to provide a better experience for all our guests in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 - Boa

sun

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 16 de mai. de 2024
Dear sun,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 - Insatisfatória

Shelly-ann

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This hotel has guests who are extremely noisy, smoking Marijuana inside the room and playing very loud music at 2 am. I will not stay here again.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Hotel Manager em 24 de abr. de 2024
Dear Shelly-ann,We are truly sorry to hear about the disturbance caused by other guests during your stay. Maintaining a peaceful and comfortable environment for all our guests is a top priority, and we apologize for any inconvenience or discomfort you experienced due to noise and other disturbances. Your feedback is important to us, and we'll address these issues with our team to ensure that appropriate measures are taken to prevent such incidents in the future. We understand your decision not to stay with us again, but if you ever reconsider, please don't hesitate to reach out to us directly, and we'll do our best to ensure a more pleasant experience for you. We apologize for any inconvenience caused.Sincerely, Hotel Manager

4/10 - Insatisfatória

IL HWAN

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 20 de abr. de 2024
Dear IL HWAN,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 - Excelente

Jingyu

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 15 de abr. de 2024
Dear Jingyu,Thank you for your great feedback! We're delighted to hear that you enjoyed your experience. We strive to provide exceptional service and products, and it's always rewarding to receive positive feedback like yours. We appreciate your support and look forward to serving you again soon!Sincerely,Hotel Manager

10/10 - Excelente

Kevin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 8 de abr. de 2024
Dear Kevin,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager

6/10 - Ok

harold

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 8 de abr. de 2024
Dear harold,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

2/10 - Terrível

Daphne

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms are old. The elevator smelled like throwup in the morning. During the day, it smell like weed. The phone does not work in the room. Not even to call the reception. The bathroom doors in the room do not lock. The staffs were not friendly. My reservation checkin stated 2 pm. I got there at 2 and they stated I would have to pay $35 to checkin at 2 or wait until 3. I felt that was unfair especially my reservation says 2 pm. Eventually, I waited for 3 pm. Room service never came even though I was there 2 nights. When I asked the room service person for towels when I saw them in another room, they said go to the front desk. The breakfast is basically bagel and cream cheese and small muffins. There was cereal but no milk. Will never come back. So disappointing on my first time in wingate. I will stick to Marriott or Hilton.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 8 de abr. de 2024
Dear Daphne,We are truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is deeply concerning, and we apologize for the numerous issues you encountered, including the condition of the rooms, elevator odor, phone functionality, bathroom door locks, staff demeanor, check-in experience, housekeeping service, and breakfast offerings. This is not reflective of the standards we strive to uphold, and we understand your frustration and disappointment. Please know that we take your comments seriously, and we will address each of these issues promptly with our management team to ensure improvements are made. We apologize for failing to meet your expectations and for any inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely, Hotel Manager

10/10 - Excelente

Tia

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Great property
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 6 de abr. de 2024
Dear Guest,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 - Excelente

Monica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 4 de abr. de 2024
Dear Monica,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us againSincerely, Hotel Manager

2/10 - Terrível

Halie

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 23 de abr. de 2024
Dear Halie,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 - Boa

Ki

Pontos positivos: Limpeza
근처에 한국 식당이 있어서 좋았어요.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 1 de abr. de 2024
Dear Ki,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

2/10 - Terrível

Yong

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 28 de mar. de 2024
Dear Yong,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 - Terrível

EROE

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
HA SIDO LA PEOR EXPERIENCIA EN VIAJES, NUESTRA ESTANCIA EN ESTE HOTEL
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Hotel Manager em 26 de mar. de 2024
Dear EROE,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 - Terrível

Cambria

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Mold all over the ceilings
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 26 de mar. de 2024
Dear Cambria,We're truly sorry to hear about the issue you encountered with mold on the ceilings during your stay. This does not meet our standards of cleanliness and comfort, and we apologize for any inconvenience or discomfort it may have caused you. Please rest assured that we take matters like this very seriously, and we will address them immediately to ensure it doesn't happen again in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

Joseph

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 15 de abr. de 2024
Dear Joseph,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely,Hotel Manager

10/10 - Excelente

Dongsook

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quite and clean
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 22 de mar. de 2024
Dear Dongsook,Thank you for your wonderful feedback. We're delighted to hear that you found our hotel quiet and clean during your stay! Providing a peaceful and comfortable environment for our guests is one of our top priorities. Your satisfaction is important to us, and we're glad that we could meet your expectations. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 - Ok

Tomas

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hotel Manager em 22 de mar. de 2024
Dear Tomas,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

6/10 - Ok

Tameka

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
The front desk at night was very racist . Wasn’t professional at all. No one was at the front desk when we Check out
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 19 de mar. de 2024
Dear Tameka,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

8/10 - Boa

Devin, Lawrenceville

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 19 de mar. de 2024
Dear Devin,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 - Excelente

Devin, Lawrenceville

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 15 de mar. de 2024
Dear Devin,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

2/10 - Terrível

Manuel

Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
The rooms were very neglected, there was a bad smell in the hallways, everything was very dirty, the hotel in general was in poor condition, nothing like the photos.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hotel Manager em 12 de mar. de 2024
Dear Manuel,We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down.Sincerely, Hotel Manager

2/10 - Terrível

Kaila

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staying at this hotel was a complete inconvenience and disgusting mess. We arrived, checked in, but the elevators smelt of raid like they had smudged it on the walls. You could tell that they tried to do some renovation, but the hotel was still nasty on the inside. When we got to our room, we were there for an hour before we started to see roaches at the door. We immediately checked out and requested a full refund, but was told we would get one, but then turned around and denied the request because we booked through a third-party company. The third-party company reached out and tried to get us a refund, but the manager Al denied such. This was a big inconvenience to get up in the middle of the night, and have to find somewhere else to stay because of a hotel being infested with roaches! I plan to go to corporate of Wingate by Wyndham, because these people were very rude to us, and kept lying to us about the refund process. I will never stay in a room that is infested with roaches. And neither should you all.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 14 de mar. de 2024
Dear Kaila,We are sincerely sorry to hear about your terrible experience at our hotel. Your feedback is deeply concerning, and it's clear we failed to meet both your expectations and our standards. Please know that we take such matters extremely seriously, and we're investigating this issue thoroughly to prevent it from happening again. Your comfort and satisfaction are our top priorities, and we deeply regret that we let you down. Sincerely, Hotel Manager

10/10 - Excelente

tum

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 13 de mar. de 2024
Dear Guest, Thank you for the 5-Star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you make being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

2/10 - Terrível

Baekjoong

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 30 de mar. de 2024
Dear Baekjoong,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 - Excelente

Devin, Lawrenceville

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel was very quiet and clean but nothing spectacular
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 12 de mar. de 2024
Dear Devin,Thank you for your kind feedback. We're glad to hear that you found our hotel quiet and clean. While we aim to provide a comfortable and pleasant experience for all our guests, we understand that there's always room for improvement. Your feedback is valuable, and we'll use it to continue enhancing our services. We hope to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 - Boa

RAFAEL

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 7 de mar. de 2024
Dear RAFAEL,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 - Boa

Eric

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Price made the difference!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 5 de mar. de 2024
Dear Eric,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

6/10 - Ok

Antonio

Pontos negativos: Comodidades
Bathroom old and not much for breakfast, coffee bad and muffins stale.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 4 de mar. de 2024
Dear Antonio,We're sorry to hear about your less-than-satisfactory experience. Your feedback is important, and we apologize for the issues with the bathroom and breakfast. We'll address these concerns with our team to improve the quality of our offerings. Please consider giving us another chance in the future, and we'll strive to provide you with a better experience. We appreciate your input and value your perspective.Sincerely, Hotel Manager

8/10 - Boa

Angela

Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 25 de mar. de 2024
Dear Angela,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay.Sincerely, Hotel Manager

10/10 - Excelente

Brittney

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great service & room
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 27 de fev. de 2024
Dear Brittney,Thank you for your glowing feedback. We're thrilled to hear that you experienced great service and enjoyed your room! Providing excellent service and comfortable accommodations is our priority. We look forward to welcoming you back for another positive experience in the future!Sincerely, Hotel Manager

10/10 - Excelente

Cristina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The room was nice
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 26 de fev. de 2024
Dear Cristina,Thank you so much for your kind words. We are so pleased that you liked our hotel rooms. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

4/10 - Insatisfatória

Teara

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Older than the pictures and staff was terrible. Check in time on my email said 2, but when I got there he said it’s a 3 so we had to wait.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 26 de fev. de 2024
Dear Teara,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the discrepancy in the check-in time and the less-than-satisfactory interaction with our staff. Your feedback is important, and we'll address these issues to ensure a more seamless experience for future guests. We appreciate your understanding and hope you'll consider giving us another chance to provide a better stay in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

nigel

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 26 de fev. de 2024
Dear nigel,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 - Terrível

Dez

Viagem de negócios, Viagem em grupo
The hotel was noisy. I heard screaming and loud music from the other rooms that were on the same floor as me. There were also some sketchy people just loitering on the floor and it made me really uneasy and uncomfortable.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 24 de fev. de 2024
Dear Dez,We apologize for the disturbance and discomfort you experienced during your stay. Your feedback is crucial, and we take it seriously. We will address the noise issues and look into the presence of any disruptive individuals to ensure a safer and more serene environment for our guests.Sincerely, Hotel Manager

10/10 - Excelente

Amy

Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 24 de fev. de 2024
Dear Amy,It's great to hear that you had an excellent stay at our hotel. We are committed to providing the highest level of service to our guests. Your wonderful perfect review is an acknowledgment of our team's hard work, and it motivates us to sustain our efforts on your behalf. We look forward to seeing you soon and providing you with an unparalleled hotel experience once again.Sincerely, Hotel Manager

2/10 - Terrível

Julio

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
Horrible hotel nothing is as described property is old and very dirty lobby smell like marijuana strong the rooms looks unsafe locks didnt work good bathroom was very dirty hot tub is false
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 22 de fev. de 2024
Dear Julio,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

10/10 - Excelente

Devin, Lawrenceville

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel was very quiet.The room I booked was also clean. The location is great for nearby stores and restaurants.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 22 de fev. de 2024
Dear Devin,Thank you for your great feedback. We're thrilled to hear that you enjoyed a quiet and clean stay at our hotel. It's great that our location was convenient for nearby stores and restaurants. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

6/10 - Ok

Anophia

Viagem a dois
Pontos negativos: Comodidades
Hotel isn’t the cleanest
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 20 de fev. de 2024
Dear Anophia,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager

2/10 - Terrível

Brandon

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Smelled bad did even feel comfortable staying so I checked out same day I don’t recommend
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 20 de fev. de 2024
Dear Brandon,We're truly sorry to hear about your unpleasant experience during your stay. Your comfort is our top priority, and we apologize for any inconvenience caused by the unpleasant smell. We appreciate your feedback, and we will investigate the matter to address and rectify the issue promptly. We understand your decision to check out, and we sincerely apologize for falling short of your expectations. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - Excelente

Deokhyun, Ridgefield

Pontos positivos: Limpeza
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 26 de fev. de 2024
Dear Deokhyun,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - Excelente

Leslie, Woodstock

Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 21 de mar. de 2024
Dear Leslie,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager