2/10 - Terrível
julio
30 de ago. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Poor quality hotel accommodation complaint
I am writing this complaint regarding my recent stay at the hotel Smy Carlos V Wellness & Spa Alghero, which was not satisfactory, due to faulty information of accommodation description provided on the hotel website.
My boyfriend and I had the misfortune of staying at your hotel from the 25th to the 29th of August 2023, firstly at room number 534 and then at room 529. During our stay we encountered a number of unsatisfactory service levels that I think you should know about.
When we first arrived at the hotel, after checking in, I asked the receptionist if they could take our bags to our room. She answered in a very rude way and asked me if they were too heavy to carry. I politely asked if they did or did not have that service, which I know you do have, and if they could take them to our room. At the end the bags were taken as requested.
The arrival at room 534 was a very unpleasant experience. The room has badly dated features and decor. The room view, that was supposed to be a garden view, was simply miserable. A mistreated garden with burnt grass. This is not what you are expecting from a five star hotel nor what is announced on the website pictures. More importantly, the bidet wasn’t working properly as the water didn’t flush. The same happened with the sink. The toilet’s water kept running nonstop and the bed was very uncomfortable. We decided to give it a try at this bedroom, however the conditions were simply unacceptable.
We also had a very sour experience wit
julio
Hospedou-se por 4 diárias em ago. de 2023