Piscina externa, guarda-sóis, espreguiçadeiras

Avaliações de Dona Filipa Hotel

5 out of 5
Dona Filipa Hotel
Vale Do Lobo, Algarve, Loulé

Avaliações

8,6

Excelente

Nota 10 - Excelente. 136 de 259 avaliações" "
Nota 8 - Boa. 75 de 259 avaliações" "
Nota 6 - Ok. 34 de 259 avaliações" "
Nota 4 - Insatisfatória. 10 de 259 avaliações" "
Nota 2 - Terrível. 4 de 259 avaliações" "

9,2/10

Limpeza

8,6/10

Serviço e funcionários

8,4/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Paula

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Melani Viegas em 27 de jul. de 2022
Cara Convidada, Agradecemos o comentário relativamente à sua estadia no Hotel Dona Filipa. Esperamos anciosamente pela sua visita num futuro próximo. Os melhores cumprimentos. Guest Relations Melani Viegas

10/10 - Excelente

Frederico

Hospedou-se por 2 diárias em fev. de 2022

4/10 - Insatisfatória

Rogerio, São Paulo

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Hotel Dona Filipa -Vale do Lobo -Algarve PT
Hotel esta velho. Localização razoavel. Cobram internet Wi-Fi por hora de uso. €3 hora ou €15 por 24 horas. Um absurdo de caro!!! Foi a mais alta de todo mundo que já paguei. Hoje é gratuito em 99'99% dos Hoteis. Cabelereira e manicure carissimos. Muitas crianças e familias com bêbes (nada contra exceto barrulho nas refeições)

2/10 - Terrível

Tina

Viagem de negócios, Viagem com a família
Pontos negativos: Comodidades
I’m fortunate to travel around the world and the staff on reception were so rude and unhelpful, I’ve never experienced anything like it before. My bedroom was very dated and the bathroom was something from dark ages.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Melani Viegas em 14 de mai. de 2024
Dear Mrs. Tina Bradbury,Thank you for your comment about your recent stay in our Hotel.We deeply regret your dissatisfaction with our service at reception, please accept our apologies.Regarding the classic room you had, it was in accordance with your reservation, as we said in the reception, there was a option to change it to a premium room, but with an extra cost, for the future, we kindly recommend you to anticipate the type of typology that you prefer, so we can be in line with your expectations.We hope to have the opportunity to welcome you again in the future.Kind regards,Melani ViegasGuest Relations

8/10 - Boa

George

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Heated pool very pleasantly warm - important in April. My room on the top (5th) floor had a beautiful sea and golf course view (though have heard rooms on 1st floor - under the swimming pool - were pretty grim). Great breakfast. Excellent location - 100m from the beach. Only things I had to fault were magnetic room key access - lock mechanism clearly needed replacing (tech came twice but didn’t resolve the issue) - which meant I had to go back down to reception to get a new card almost every time I went back to the room. Also - telephone did notconnect to reception/ guest services. Other than these mi or issues, a wonderful stay. Will return.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Melani em 7 de mai. de 2024
Dear Mr. George,Thank you for sharing your recent experience with us. We're delighted to hear that you had a wonderful stay and we really appreciate your positive feedback regarding our pool and location.We very much regret that you couldn't work with your room key and that you were unable to connect properly to the Internet. In order to reassure other guests, please, you should always ask for help to connect at the reception so that they can organize it for you, or if necessary they will offer you a voucher to connect to the internet (if you have a Apple device it does not allow the pop-up to connect properly).We're honored to have had the opportunity to host you, and we can't wait to welcome you back in a near future.Best regards,Melani ViegasGuest Relations

10/10 - Excelente

Philippa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Really liked this hotel, visited out of season (February) so it was quiet, peaceful and with great service and a beautiful setting by the sea/beach. If I was nit picking I’d say that it’s a shame the pool wasn’t warmer and that it was a shame there were no spa facilities on site and included in stay, eg sauna / jacuzzi. Also the tennis courts looked shabby. Most people are here for the golf however which doesn’t disappoint although be aware there is no shuttle bus to the local course (vale do lobo) which is a 5–10 min (walk with golf bag) and the shuttle bus to the other two courses nearby isn’t regular. Most people seem to hire a car so maybe not enough call for it. Finally, out of season the food options locally are limited , an excellent restaurant in the hotel and only one restaurant open within walking distance by the beach.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Melani Viegas em 1 de mar. de 2024
Dear Mrs. Philippa,Thank you for taking the time to share your experience with us.It was a pleasure to serve you and we hope to welcome you back in the near future.Kind regards,Melani ViegasGuest Relations

10/10 - Excelente

magnus

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2023

8/10 - Boa

Andrew, Redding

Hospedou-se por 3 diárias em nov.. de 2023

10/10 - Excelente

Janet

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We thoroughly enjoyed our stay at the Dona Filipa Hotel. The staff were extremely helpful particularly the reception staff. The food was excellent and we would be more than happy to return.
Hospedou-se por 5 diárias em out. de 2023
Resposta de Melani Viegas em 7 de nov. de 2023
Dear Mr. Janet,Thank you for taking the time to share your feedback regarding your recent stay at our resort. We are delighted to hear that you enjoyed our staff and food. We look forward to welcoming you in a near future.Kind regards,Melani ViegasGuest Relations

10/10 - Excelente

Tracey

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

nicholas

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 7 diárias em set. de 2023

10/10 - Excelente

ALAN

Hospedou-se por 1 diária em ago. de 2023

8/10 - Boa

Katie Victoria, Wetherby

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 14 diárias em ago. de 2023

10/10 - Excelente

Matthew

Hospedou-se por 4 diárias em ago. de 2023

10/10 - Excelente

David

Hospedou-se por 3 diárias em ago. de 2023

10/10 - Excelente

Mark

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
We were lucky and had a recently re-furbished room which was excellent. Big room and bathroom. Rest of hotel needs some modernising but llocation and for golf, beach an ideal location. I would recommend this hotel.
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Melani Viegas em 15 de nov. de 2023
Dear Mr. Mark,We appreciate your feedback and we are delighted to hear that you recommend our hotel.It brings us immense joy to know that your room and our location were in line with your expectations.Thank you for choosing us, and we can't wait to have you back as our guest.Warm regards,Melani ViegasGuest Relations

8/10 - Boa

Lucy

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Limpeza
Nice hotel with easy beach access.
A nice hotel, typically expensive, but understaffed, particularly around the pool and it’s part of the beach, which meant too much rubbish left by sunbeds (beach and pool) and around the pool itself. The pool was oddly warm (heated!), which offered no relief from the heat. The rooms, however, were very nice and well proportioned. The breakfast offering was good, with a chef offering eggs and omelettes made to order. The massage I had at the spa was not good. This hotel is under recent new ownership, and a nominal refurb, and it feels as though service is being reduced to maximise profits. Overall, a nice stay, though, and so convenient for access to the beach.
Hospedou-se por 14 diárias em ago. de 2023
Resposta de Melani Viegas em 16 de nov. de 2023
Dear Mr. Lucy,Thank you for sharing your comments about your experience at Dona Filipa Hotel.We are truly glad to know that you had a nice stay with us.Kindly note that your feedback has been delivered to the relevant Head of Departments.We look forward to the pleasure of welcoming you back to Dona Filipa Hotel on your next visit to Algarve.Warm regards,Melani ViegasGuest Relations

8/10 - Boa

Arcangelo

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em ago. de 2023

10/10 - Excelente

Patricia

Hospedou-se por 7 diárias em ago. de 2023

10/10 - Excelente

James

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel - everything was of a good standard
Hospedou-se por 12 diárias em ago. de 2023
Resposta de Melani Viegas em 21 de nov. de 2023
Dear Mr. James,Thank you for taking the time to review your experience with us.We hope to have the opportunity to welcome you again in a near future.Kind regards,Melani ViegasGuest Relations

10/10 - Excelente

Kenneth

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Dona Filipa review
Excellent hotel - nothing was too much trouble and very comfortable. Please sort the floor boarding by the pool area though - very dangerous.
Hospedou-se por 5 diárias em ago. de 2023
Resposta de Melani Viegas em 15 de nov. de 2023
Dear Mr. Kenneth,Thank you for your comment on your experience with us.It brings us immense joy to learn that you found our Hotel excellent.Your kind words truly brightened our day, and we are overjoyed that your visit met your expectations.We acknowledge your note on our pool area.It was a pleasure to have you with us, we look forward to welcome you in a near future.Best regards,Melani ViegasGuest Relations

10/10 - Excelente

martin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely hotel in a great location,relaxed environment with lots to do.
Hospedou-se por 10 diárias em ago. de 2023

8/10 - Boa

Angela

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very good check in experience. Friendly and efficient. Restaurant bookings hit and miss with no feed back. Newly refurbished rooms very good. Breakfasts could have done with a wider variety of fruit but breakfast staff very good. Own private beach available and very comfortable as was the pool area. Although the food availability could be improved. Nothing to go with coffee!!! And lack of bar staff Overall we had enjoyable stay Thankyou to the manager
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Melani Viegas em 15 de nov. de 2023
Dear Mrs. Angela,Thank you for sharing your feedback following your stay at Dona Filipa Hotel.We are genuinely thrilled to learn that you had a enjoyable experience during your stay with us.It was a pleasure to have you with us and we hope to welcoming you in a near future.Warm regards,Melani ViegasGuest Relations

10/10 - Excelente

CHRISTINE

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em ago. de 2023

6/10 - Ok

Paul

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Service was decent but delivered in a brusque way. I sense the staff are well trained but don’t have any fun and this work only mentally pollutes the culture of what is meant to be a resort ‘holiday/relaxed/fun’ hotel. Rooms decent. Pool area limited but beach overspill helps. Needs a gym.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Melani Viegas em 15 de nov. de 2023
Dear Mr. Paul,Thank you for sharing your feedback following your stay at Dona Filipa Hotel.We acknowledge your note on our staff, pool area and gym. Thank you again for allowing us to reflect on our service delivery in these particular circumstances, and we do hope you will give us the opportunity to welcome you back in the future.Kind regards,Melani ViegasGuest Relations

10/10 - Excelente

Jason

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Great stay friendly staff. Great location
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Melani Viegas em 15 de nov. de 2023
Dear Mr. Jason,We really appreciate you taking the time to write us your comments about your stay.Thank you for choosing us, and we can't wait to have you back as our guest.Warm regards,Melani ViegasGuest Relations

8/10 - Boa

deborah

Viagem a dois
Pontos positivos: Comodidades
The entrance and communal areas of the hotel are sumptuous and plush in decor , however, although kept spotlessly clean, the room we had was very tired and old fashioned, and in need of upgrading. It was very spacious though, but disappointing in comparison to the rest of the hotel. Breakfast was excellent and we are dinner there on our first night and it was freshly cooked and delicious. All staff were extremely friendly, courteous and very helpful. They are an asset to the establishment.
Hospedou-se por 10 diárias em ago. de 2023
Resposta de Melani Viegas em 15 de nov. de 2023
Dear Mrs. Deborah,Thank you for your comments about your stay.We are immensely grateful for your positive review of our hotel. It is wonderful to hear that you found our breakfast excellent, you had a dinner that was freshly cooked and delicious and our staff was extremely friendly, courteous and very helpful during your stay. We look forward to welcoming you back on your next visit.Thank you for choosing us, and we can't wait to have you back as our guest.Kind regards,Melani ViegasGuest Relations

6/10 - Ok

Margaret

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hotel is in a fantastic location across the road from the praca & beach. Reception area is very impressive, the restaurant (for breakfast), was great, fantastic food choice. Classic rooms are tired, Premium rooms are spacious. Pool area, definitely in need of repairs & renovation, tennis courts in need of repairs. Debris/litter outside our balcony was never colllected. Be aware that the hotel does allow dogs, very annoying when you have one in the next room which continually barks. Overall fantastic location but definitely not 5 star standard.
Hospedou-se por 7 diárias em jul. de 2023
Resposta de Melani Viegas em 15 de nov. de 2023
Dear Mrs. Margaret,Thank you for your review about your stay with us.Your note about some areas is well received as we constantly strive to improve our facilities, and your input helps us focus our efforts where needed.We look forward to welcoming you back on your next visit. If you have any specific suggestions or preferences for your return, please feel free to share them.Kind regards,Melani ViegasGuest Relations

10/10 - Excelente

Gavin, Walton

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff are very warm and helpful and it's in a great relaxed location.
Hospedou-se por 10 diárias em jul. de 2023

8/10 - Boa

Heyrick

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Very good
The staff are brilliant. The hotel is lovely but could do with a little tidying up around the edges, especially the pool which needs a clean as do the tennis courts. Overall a really good stay. The hotel is also in a great spot with lots of activities within walking distance.
Hospedou-se por 12 diárias em jul. de 2023
Resposta de Melani Viegas em 15 de nov. de 2023
Dear Mr. Heyrick,Thank you for your comments about your stay.Your note about some areas is well received. We constantly strive to improve our facilities, and your input helps us focus our efforts where needed.Thank you for choosing us, and we can't wait to have you back as our guest.Kind regards,Melani ViegasGuest Relations

10/10 - Excelente

martin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely,relaxing hotel in a great location.
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Melani Viegas em 15 de nov. de 2023
Dear Mr. Martin,We are immensely grateful for your positive review of our hotel. We hope to have the pleasure of welcoming you in a near future.Warm regards,Melani ViegasGuest Relations

8/10 - Boa

Michelle

Hospedou-se por 3 diárias em jul. de 2023

8/10 - Boa

Jarett

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice property, staff, dining. Great access to beach. Would stay here again.
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Melani Viegas em 15 de nov. de 2023
Dear Mr. Jarett,We appreciate your feedback and we are delighted to hear that you would stay here again. We are thrilled that you enjoyed our experience with us.Best regards,Melani ViegasGuest Relations

4/10 - Insatisfatória

Richard

Viagem com a família
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2023

10/10 - Excelente

Peter

Hospedou-se por 1 diária em jul. de 2023

10/10 - Excelente

Ann

Hospedou-se por 7 diárias em jul. de 2023

6/10 - Ok

Karen

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Location is brilliant and they are in the middle of renovations. If you want a good room ask for a refurbished one. It is not a big bustling hotel. Check your bill. We were charged for food for the room next door. The outdoor pool is heated but the deck area is roasting hot to walk on. There are not enough sun beds and the English are up at 6 in the morning putting the towels on, clearing off and coming back after lunch. Not good at all. The hotel has an area on the beach so many had to go there. Would not be my first choice to return to this hotel but overall it was ok. We had a few struggles with problems as the staff would not budge and we found them to be dismissive.
Hospedou-se por 7 diárias em jul. de 2023
Resposta de Melani Viegas em 15 de nov. de 2023
Dear Mrs. Karen,Thank you for taking the time to share your feedback regarding your recent stay at our resort.It brings us immense joy to learn that you found our Hotel quite and our location brilliant.We really appreciate your input about certain areas in need of attention, as our aim is always to provide an exceptional experience for all our guests.Thank you for choosing us for your relaxing break, and we look forward to the opportunity to provide you with an even more enjoyable stay.Kind regards,Melani ViegasGuest Relations

10/10 - Excelente

Simon

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jul. de 2023

8/10 - Boa

Philip

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The staff are fantastic but the hotel is tired and definitely not 5 star, sorry.
Hospedou-se por 8 diárias em jun. de 2023
Resposta de Melani Viegas em 15 de nov. de 2023
Dear Mr. Philips,We are extremely grateful for your feedback regarding your stay with us.We are delighted to hear that our staff was according your expectations.Once again thank you for your review and we look forward to having the opportunity of welcoming you back to Dona Filipa Hotel.Kind regards,Melani ViegasGuest Relations

6/10 - Ok

Michael

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Der Empfang und Service ist gut. Jedoch das Preis-Leistung-Verhältnis stimmt nicht. Die Zimmer sind nicht renoviert und die bereits renovierten sind nicht schön. Das Publikum ist sehr Engländer lastig und trinken schon morgens im Pool Bier. Es gibt nicht mal Glas Becher, in der Außenanlage, da man seinen Gästen nicht zutraut diese nicht hinzuschmeißen.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Melani Viegas em 15 de nov. de 2023
Dear Mr. Michael,Thank you for sharing your feedback following your stay with us.Our guest’s feedback is invaluable to us, as it helps us to improve and ensure we are providing the best possible experience.We hope to have the opportunity to welcoming you again at Dona Filipa Hotel.Best regards,Melani ViegasGuest Relations

8/10 - Boa

Amanda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em jun. de 2023

8/10 - Boa

Gary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jun. de 2023

10/10 - Excelente

Nicholas

Hospedou-se por 1 diária em jun. de 2023

10/10 - Excelente

Philip

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Premium room very good.
Hospedou-se por 10 diárias em mai. de 2023
Resposta de Melani Viegas em 9 de jun. de 2023
Dear Mr. Philips,Thank you for your review. We are very pleased that you enjoyed your room.We are look forward to welcoming you back soon.Kind regards,Melani ViegasGuest Relations

10/10 - Excelente

George

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em mai. de 2023

8/10 - Boa

Michael

Hospedou-se por 10 diárias em mai. de 2023

10/10 - Excelente

Julieann

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em mai. de 2023

8/10 - Boa

Nicola

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely stay for a few dats un Vale do Lobo. Good service, comfortable room, nice breakfast great pool.
Hospedou-se por 4 diárias em abr. de 2023
Resposta de Melani Viegas em 18 de mai. de 2023
Dear Mr. Nicola,Thank you for your feedback about your experience at our Hotel and especially for recognizing our service, rooms, breakfast and pool as being one of the highlights of your stay.We hope to have the opportunity to welcome you back at Dona Filipa Hotel in a near future.Kind regards,Melani ViegasGuest Relations

8/10 - Boa

Joanne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A real quality hotel. Excellent service throughout.
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Melani Viegas em 18 de mai. de 2023
Dear Mrs. Joanne,Your feedback is very much appreciated and we thank you for acknowledging our excellent service. We are pleased to serve you and we look forward to welcoming you back in the near future.Best regards,Melani ViegasGuest Relations