Vista do quarto

Avaliações de Heart Hotel and Gallery Whitsundays

4 out of 5
Heart Hotel and Gallery Whitsundays
277 Shute Harbour Road, Airlie Beach, QLD

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 174 de 421 avaliações" "
Nota 8 - Boa. 142 de 421 avaliações" "
Nota 6 - Ok. 60 de 421 avaliações" "
Nota 4 - Insatisfatória. 27 de 421 avaliações" "
Nota 2 - Terrível. 18 de 421 avaliações" "

8,6/10

Limpeza

8,8/10

Serviço e funcionários

7,8/10

Comodidades

8,6/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Izabel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location, near by everything. Reception staff very pleasant, clean place… I highly recommend!
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 27 de nov. de 2023
Thank you for 10 of 10 Izabel. And sharing some great photos. Please contact the property directly should you wish to return to the Whitsundays. They can share our latest specials. Kind regards.

10/10 - Excelente

CARLOS W

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Prático e ótima localização
A estadia foi ótima. O quarto é pequeno mas funcional. A sacada é agradavel. E a localização muito boa.
Hospedou-se por 4 diárias em abr. de 2023
Resposta de Nicole em 23 de mai. de 2023
Thank you for your review and staying with us.

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em jan. de 2019
Resposta de Heart Hotel and Gallery Whitsundays em 1 de fev. de 2019
Thank you so much for your time and rating. We appreciate your feedback.

8/10 - Boa

Gillian

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great hotel. Lovely and clean in a central location. Staff are helpful. Only downside is when staying beachfront as we were it is very noisy from 5.30 with the council street cleaners and bin men for about an hour every morning. Such a shame as everything else perfect.
Hospedou-se por 3 diárias em mai. de 2024

10/10 - Excelente

Chad, Sydney

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was very convenient and was very clean and everyone was nice and friendly.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Alison em 7 de mai. de 2024
Thank you so much for this lovely review Chad. We enjoyed having you here for the week and hope to see you again sometime. Kind regards, Alison, Guest Services Manager, Heart Hotel and Gallery Whitsundays

10/10 - Excelente

Olivia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff and the hotel itself were wonderful and so helpful! Very well located, but the rooms were rather small and didn’t have much privacy within the room itself, though the room was modern and very clean.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Alison - Guest Services Manager em 31 de mar. de 2024
Hi Olivia, Thank you for your lovely review. We enjoyed having you and trust you had a safe trip home. Hopefully we will see you again.

10/10 - Excelente

Sharon

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fantastic location, well kept hotel. Balconies in the back overlook the ocean and lagoon. Right in the heart of everything but quiet except for the birds outside at 430a - very rowdy! Loved it!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Alison - Guest Services Manager em 31 de mar. de 2024
Hi Sharon, Thank you for your kind words. We are glad you enjoyed your stay. If only we could ask the rowdy birds to keep the noise down! We hope to see you again sometime in Airlie Beach.

6/10 - Ok

geoff

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 25 de mar. de 2024
Thank you for your stay, Geoff.

10/10 - Excelente

Shane

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 9 de mar. de 2024
Thank you Shane for your 5 out of 5 rating. We appreciate it. Please contact us directly should you wish to return. Safe travels.

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff, location, parking
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dean em 1 de mar. de 2024
Thankyou for the positive feedback

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, parking, pool, great restaurants close
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Dean em 1 de mar. de 2024
Thankyou for the positive feedback

8/10 - Boa

valerie

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários
Personne à la réception le matin pour laisser vos bagages si vous partez pour un tour en bateau, discothèque bryante juste devant
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dean em 1 de mar. de 2024
Thankyou for the feedback.

10/10 - Excelente

Aaron Kenneth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Dean em 1 de mar. de 2024
Thanks for the positive feedback

6/10 - Ok

Adrian

Viagem a dois
Pontos positivos: Comodidades
Pontos negativos: Limpeza
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dean em 1 de mar. de 2024
? I can't access your message

4/10 - Insatisfatória

Doug

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Staff on arrival friendly and efficient. Aircon was not working and it was a hot a humid night in Airlie Beach so we did not get much sleep. $300 for a 36 sq2m room was over the top!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 16 de jan. de 2024
We are disappointed to read to didn't enjoy your stay. So glad you found our staff and efficient. You must have missed them advising you of our energy saving air con units. Should you not close your balcony door properly, the unit will turn off. So sorry this effected your sleep. Thank you for stay and feedback.

10/10 - Excelente

Meg

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 29 de jan. de 2024
Thank you for the 5 out of 5!

8/10 - Boa

Mark

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Great central location. The staff are very friendly. Rooms are small but comfy. Only suggestion is to add a shelf in the shower for soap, etc.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 16 de jan. de 2024
Thank you for your feedback, Mark. I will certainly share with the Team. So glad you found them friendly, and you enjoyed our location being in the "Heart" of Airlie.

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Limpeza
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 16 de jan. de 2024
Thank you for the 8 out 10. We can always strive to do better.

6/10 - Ok

Shivani

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
central location in town but very loud due to being in the mix of the pubs
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 1 de dez. de 2023
We are centrally located in the "Heart" of Airlie Beach's dining and entertainment precinct. A great, convenient location. Thank you for your stay.

10/10 - Excelente

Nicci, Toomulla

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful hotel with fantastic view of the ocean. The bed was really comfy
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 1 de dez. de 2023
Thank you Nicci for your 5 star rating. So happy to read you enjoyed our bed. And your water aspect room. Please contact the property directly should you wish to return. They can share our latest specials.

8/10 - Boa

Wynn

Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
Cute boutique style hotel in Airlie Beach town center. The room was small but clean and the amenities were nice. The balcony looks over a parking lot but has a nice view of the ocean. The town is bustling at night so the noise from music, etc is noticeable. Also there is some noise in the morning from trucks and such but not too bad during our stay. Great location for dining, shopping and just a short walk to the ferry building. The front desk staff were really nice and checkin/out was a breeze. Overall we had a great stay.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 27 de nov. de 2023
Thank you for leaving your feedback, Wynn.

6/10 - Ok

Steven

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Property is in great location, close to everything!! Rooms are tiny
Hospedou-se por 3 diárias em out. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 1 de nov. de 2023
We do love our location being in the "Heart" Airlie. Thank you for your stay, Steven.

8/10 - Boa

Ross

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The location was excellent.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 24 de out. de 2023
Thanks Ross. So glad you enjoyed being in the "Heart" of Airlie Beach.

10/10 - Excelente

Ariana

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Super clean room with great facilities. Really friendly staff who went above and beyond to make my stay as smooth as possible.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 23 de out. de 2023
Thank you, Ariana. Alison and her team with be thrilled to see your 10 out of 10 review. I am so glad they exceeded your expectations. Please contact them directly next should you wish to return to the Whitsundays. They can let you know of our current specials.

10/10 - Excelente

Harjinder

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Welcoming staff, excellent service and accommodation.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 18 de out. de 2023
Thank you Harjinder for the 5 out of 5 rating. Alison and her team will be thrilled to read. Please contact them directly should you wish to return to the Whitsundays.

10/10 - Excelente

Simon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location and very nice hotel!
Hospedou-se por 2 diárias em out. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 16 de out. de 2023
Thank you Simon for the 5 out of 5 rating. We do love our location being in the "Heart" of Airlie. So glad you found the hotel to be nice. Be sure to contact Alison and her team directly should you wish to return to the Whitsundays.

8/10 - Boa

Glenn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location
Hospedou-se por 5 diárias em out. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 17 de out. de 2023
We do have an excellent location being in the "Heart" of Airlie beach's dining and entertainment. Please contact the property directly should you wish to return to the Whitsundays. Kindest regards, Sarah

10/10 - Excelente

Simon

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice spot, good rooms, and good location
Hospedou-se por 2 diárias em out. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 12 de out. de 2023
Thank you Simon for 5 out of 5. Nice spot, good rooms, and good location. You couldn't have been more precise.

8/10 - Boa

Gina

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Easy access to everything
Hospedou-se por 6 diárias em out. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 9 de out. de 2023
Thank you Gina for the 4 stars. We do love our location being in the "Heart" of Airlie Beach's dining and entertainment precinct. Please contact Alison and her team directly should you wish to return. They can share our latest specials.

6/10 - Ok

Tanya

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Bring earplugs. Apartments with water view is really a car park view. And the car park has a street sweeper and garbage truck at about 5am that seems to be the loudest one that has ever existed. Impossible to get a good sleep after a big night at magnums. Not great if a hangover is on the cards. Saving grace is everything else this place offers in its proximity to the lagoon and town, and the great staff.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 3 de out. de 2023
Tania, we appreciate you taking the time to leave your feedback. Sounds like you had a fun time in Airlie with Magnums being across the road from us. I'm sorry you were disturbed by the council workers. 5am is unacceptable. And I will follow up on that. We are lucky to be within walking distance to Boost Juice and multiple places you can get a good fry up for hangovers. And of course, a refreshing dip in the lagoon to feel alive again. Kindest regards, Sarah

10/10 - Excelente

Joan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location. Very clean and service from staff member was outstanding!
Hospedou-se por 1 diária em set. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 2 de out. de 2023
Thank you, Joan. Alison, Neive and Dean will be thrilled to read you enjoyed your stay.

8/10 - Boa

Kaiden

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
We had a great stay here. The ladies on the front desk were awesome. They were both friendly and helpful. The location of the place is unreal! (Car park can be a little noisy, however the view and location top that). Only issue we had was the bathroom had a fair bit of grime/mould in the shower.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 29 de set. de 2023
Thank you Kaiden. Alison and Neive are pretty awesome. I will pass your kind words onto them. Your feedback is appreciated, and I will follow up with our housekeeping team so we can strive to do better. Please contact the ladies directly should you wish to return. Kind regards, Sarah.

10/10 - Excelente

Joy

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 27 de set. de 2023
Thank you, Joy. The team will be thrilled to read 10 out of 10. Please contact them directly should you wish to return.

6/10 - Ok

Anna

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
The picture advertised of the room is not the actual room. Ours was extremely small given the high price we paid. The balcony was extremely small also and describe the very noisy car park below.
Hospedou-se por 1 diária em set. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 25 de set. de 2023
Thank you, Anna for taking the time to leave feedback. It is appreciated. I'm sorry you were unaware of our location being in the "Heart" of Airlie, opposite the council parking. I will investigate which photos are being shown by the third party you booked through to see what they are advertising.

10/10 - Excelente

Josh, Redlynch

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great room and place, unfortunately was not the room Wotif advertised to me.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup.com em 31 de out. de 2023
Thank you Josh for your 5 out of 5 rating. Could you possibly send me the room description Wotif are selling please? That way I can have our sales team follow up on what a third party is advertising to avoid disappointment for future guests. Kind regards, Sarah feedback@athotelgroup.com

8/10 - Boa

Hylton

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property is fantastically situated in Airlie town. Nice and clean, stylish accommodation. Staff were very polite and helpful. The “gallery “ portion of the hotel could use some help and extension into the rooms to complete the “arty” experience. Seaside car park section of the hotel is very noisy early mornings due to trucks and services. Will use again.
Hospedou-se por 6 diárias em set. de 2023
Resposta de Guest Service Team em 14 de set. de 2023
Hi Hylton, thank you for staying with us and for taking the time to write such a thoughtful review. We appreciate your feedback regarding the gallery and will discuss this idea. It is unfortunate that the car park was noisy during your stay. Thanks again and we hope you enjoy the rest of your travels in Australia.

2/10 - Terrível

Sean

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A joke to describe as luxury
If by “boutique” the owners mean tiny then this is the only thing they are telling the truth about. This is probably the smallest hotel room I’ve ever stayed in and it was $300 per night. Upon arriving it smelt like poo. The bathroom has shutters separating from the bedroom so you can hear and smell everything. Appalling uncomfortable bed and shocking pillows. I advise bringing a neck brace for the next day. This “luxury” hotel overlooks a car park so you won’t get a wink of sleep due to the party goers coming and going all night. The operators of this hotel have single handedly dropped the tourism standard for the whole town of Airlie. Nothing luxury or boutique here.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup em 26 de ago. de 2023
Sean I'm sorry to read we didn't meet your expectations at the "Heart" Hotel. There is of course two side to every story. Your feedback is appreciated. And I will pass on to the team. The same team who went above and beyond to accommodate your late arrival, last-minute, third-party booking. Kindest regards.

10/10 - Excelente

Brian

Hospedou-se por 1 diária em jul. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup em 19 de ago. de 2023
Thank you, Brian. We hope to welcome you again.

10/10 - Excelente

Kenneth

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had a wonderful weekend stay at The Heart Hotel. Will definitely be back.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup em 19 de ago. de 2023
Thank you, Kenneth. Be sure to contact us for current specials should you return.

8/10 - Boa

Alison

Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
This is a wonderful location to stay in Airlie Beach. It's right in the heart of the township, with all that Airlie has to offer at your fingertips. The staff were very friendly and always around to answer any questions we had. There was a partial water view however, the hotel is located right on a busy carpark that stands between the property and the sea. It is very noisy in the mornings, as vehicles and trucks come and go from 6am. There are extremely limited hotel amenities as such, so that's why I rated that part as poor. We stayed for 3 nights and the only attention our room had was the bed was made once. Admittedly we did ask for no cleaning on the first day. After that, water was not replaced and glassware etc was not cleaned. Overall the room was good however, the cost was very high for the hotel offerings.
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup em 19 de ago. de 2023
Thank you for your feedback, Alison. It is appreciated. I will pass on to the housekeeping team who are normally very thorough. I'm happy to hear our guest services team were friendly.

10/10 - Excelente

Tammy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice central location close to lagoon, restaurants and marina.
Hospedou-se por 7 diárias em jul. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup em 19 de ago. de 2023
We do love our location in the "Heart" of Airlie. So glad you did too. Thank you from the team.

2/10 - Terrível

Pauline

Hospedou-se por 2 diárias em jun. de 2023
Resposta de Sarah | Guest Experience at the atHotelgroup em 19 de ago. de 2023
I'm sorry we did not meet your expectations, Pauline. I hope you mentioned something to our team as so we can only strive to do better with feedback.

6/10 - Ok

John

Hospedou-se por 1 diária em jun. de 2023
Resposta de Jeff Aquilina - Managing Director em 26 de jun. de 2023
Hi John,Thank you for your review, hope you can visit us again soon.Kind regards Jeff Aquilina - Managing Director

8/10 - Boa

Leanne

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Right in the heart of Airlie Beach
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Jeff Aquilina - Managing Director em 26 de jun. de 2023
Dear Leanne,Thank you for your lovely review, so pleased you enjoyed our central location. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

10/10 - Excelente

Zoey

Hospedou-se por 1 diária em mai. de 2023
Resposta de Jeff Aquilina - Managing Director em 26 de jun. de 2023
Hi Zoey,Thank you for your stunning 5 out of 5 review, so pleased you enjoyed your stay. Hope you can visit us again soon.Kind regards Jeff Aquilina - Managing Director

10/10 - Excelente

Jason

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very comfortable - I always enjoy staying
The Heart Hotel is a beautiful boutique hotel. Though some complain the rooms are small, they are very comfortable and well appointed. Buttons and remotes control everything so no need to get out of bed! Nice shower and toiletries. I've stayed several times and always enjoyed the convenient location and the rooms.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Nicole em 23 de mai. de 2023
Thank you for your review and staying with us.Kind regards,NicoleGuest Services Agent

6/10 - Ok

Colin

Hospedou-se por 1 diária em abr. de 2023
Resposta de Jeff Aquilina - Managing Director em 26 de jun. de 2023
Dear Colin,Thank you for your review, ideally we aim to score greater than 3 out of 5, if you had an opportunity to provide any further feedback, we would be grateful. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

4/10 - Insatisfatória

Brianne

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
the room was extremely unclean. other than that it was alright.
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Nicole em 23 de mai. de 2023
Thank you for your review and staying with us.

2/10 - Terrível

Andrea

Hospedou-se por 1 diária em abr. de 2023

10/10 - Excelente

Peter, TOWNSVILLE CITY

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2023