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Avaliações de Grand Villaggio Hotel

2.5 out of 5
Grand Villaggio Hotel
Khadeejah Bint Khuwaylid St, Abu Dhabi, Abu Dhabi

Avaliações

7,8

Boa

Nota 10 - Excelente. 25 de 55 avaliações" "
Nota 8 - Boa. 13 de 55 avaliações" "
Nota 6 - Ok. 7 de 55 avaliações" "
Nota 4 - Insatisfatória. 3 de 55 avaliações" "
Nota 2 - Terrível. 7 de 55 avaliações" "

8,8/10

Limpeza

8,4/10

Serviço e funcionários

6,0/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Sherif

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e comodidades
As mature senior traveler i never expect to be treated with disrespect from a staff of a hotel based on race or clothes. Very rude staff name (shiva) not wearing security uniform questioning if we registered with the id before going up while clearly he sees the key cards in our hand. Im at 50s and i expect respect in such name hotel. While leaving dosens of teenagers going up and down without questioning them. Is it based on what we wearing or its pure racism. Didn't expect that from such hotel name
Hospedou-se por 2 diárias em abr. de 2024

4/10 - Insatisfatória

Marc

Viagem de negócios
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Too noisy.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Room Division Manager em 25 de fev. de 2024
Warm greetings from Villaggio Hotels and Resorts.It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotels and Resorts.Kind regards,

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff are great
Resposta de Room Division Manager em 25 de fev. de 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 - Excelente

Bernard

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Room Division Manager em 21 de fev. de 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 - Excelente

SHERIF

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hotel Manager em 16 de fev. de 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 - Boa

Murad, Amman

Hospedou-se por 9 diárias em jan. de 2024

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very Nice Hotel
Staff is helpful and always smiling, location is nice. Rooms are well furnished with a relatively large room area.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Room Division Manager em 16 de fev. de 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 - Excelente

SHERIF

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice Hotel
Friendly Staff, very nice hotel, good location, a hotel that I would recommend.
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Room Division Manager em 16 de fev. de 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 - Excelente

Ville

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great value for your money. Good hotel with very good service. Huge rooms.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Room Division Manager em 16 de fev. de 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 - Excelente

Brian

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Room Division Manager em 16 de fev. de 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 - Boa

Daniel

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good hotel. Good location without a car
Excellent, luxury hotel. Super helpful and friendly staff. Large room with mini fridge. Poorly designed bathroom. Impossible to take a shower without flooding the floor. A simple longer shower curtain that reaches all the way around three sides of the tub would fix the problem. Perfect location about 12 minute walk to central bus station for trip to airport and Dubai. Local bus no. 24 stops at corner and runs to the Grand Mosque in one direction and to the Marina mall in the other. Must pay by tap card which can be purchased ONLY by cash at a machine at the bus station, for example. There are restaurants and a grocery store at a very short walk from the hotel and a pedestrian tunnel to cross the main road.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Room Division Manager em 16 de fev. de 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

10/10 - Excelente

Mariano leonardo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Room Division Manager em 16 de fev. de 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 - Boa

Mustafa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Room Division Manager em 16 de fev. de 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

8/10 - Boa

Venkatarakesh

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Room Division Manager em 16 de fev. de 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

6/10 - Ok

Ahmed

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel is ina very good location for central AbuDhabi. Was very convenient for travelling to the AbuDhabi Corniche, restaurants, shopping etc. Wahda Mall is nearby. The hotel is clean and room facilities are great. The staff are welcoming and helpful. The downsides are: 1. There are no restaurants inside the hotel. You have to go outside for even breakfast. 2. There is a nightclub on the top floor and we could hear the loud sound two floors below. The staff were kind to move us to the lower floors.
Hospedou-se por 4 diárias em nov.. de 2023

10/10 - Excelente

Ahmed

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfort, clean, staff very supportive
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

MORENO

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bellissimo
Molto molto bene, pulito, grande e personale molto gentile e professionale.
Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Tariq

Pontos negativos: Condições e instalações da propriedade
No breakfast or room service was a turn off point. Best part is location.
Resposta de Hotel Manager em 16 de fev. de 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,Hotel Manager

10/10 - Excelente

Kim Yuan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
5D4N stay
Hotel is conveniently located near a supermarket, pharmacy and eateries.
Hospedou-se por 4 diárias em nov.. de 2023

6/10 - Ok

Prajwol

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
It was too over priced for the service it provided.
Hospedou-se por 1 diária em nov. de 2023

2/10 - Terrível

Elton

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Room Division Manager em 16 de fev. de 2024
Warm greetings from Villaggio hotels and Resorts!On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio hotels and Resorts.Kind regards,

6/10 - Ok

Shankaran

Hospedou-se por 5 diárias em nov.. de 2023

8/10 - Boa

ALVARO

Hospedou-se por 1 diária em nov. de 2023

6/10 - Ok

Mohammad

Viagem de negócios
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
.
Hospedou-se por 3 diárias em nov.. de 2023

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I like to thank Hary for the cleanliness of the room and daily assistance.
Hospedou-se por 3 diárias em nov.. de 2023

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em out. de 2023

10/10 - Excelente

Katsunori

Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Eddie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent
Hospedou-se por 7 diárias em out. de 2023
Resposta de Hotel Manager em 1 de nov. de 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

10/10 - Excelente

Marwan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Manager em 1 de nov. de 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

2/10 - Terrível

Martin

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The staff in the hotel are very nice and helpful at all times. The hotel does have a club on the 14th floor and the 15th floor. You can hear the bass of the club all the way in your room every night until 4 am which is when they close. It is so hard to get a good night sleep. You are basically almost in the club while you are in the room trying to sleep.
Hospedou-se por 7 diárias em out. de 2023
Resposta de Hotel Manager em 1 de nov. de 2023
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotel - Abu Dhabi

10/10 - Excelente

Nabil, Katy

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
excellent location and courteous staff
Hospedou-se por 8 diárias em set. de 2023
Resposta de Hotel Manager em 1 de nov. de 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

2/10 - Terrível

Martin

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
The staff is incredibly nice and helpful but there’s a club on the 14th floor and the 15th floor. These clubs are extremely loud with very loud bass. You can hear the bass through your room all the way until 4 am which is when they close. This is so disturbing and makes it so hard to sleep. The rooms are fantastic for the price point but those clubs make it very tough to sleep with the bass playing through your room.
Hospedou-se por 7 diárias em out. de 2023
Resposta de Hotel Manager em 1 de nov. de 2023
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotel - Abu Dhabi

10/10 - Excelente

Marina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Manager em 1 de nov. de 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

4/10 - Insatisfatória

James, West Vancouver

Viagem de negócios
Pontos positivos: Limpeza
Gym and pool are only open after 9am most days and after 10am Wednesday and Thursday. For most business travellers, that's typically next to useless as we need to work out before the workday / conference.starts. I booked this hotel primarily because of the pool / gym but had no idea it wouldn't be open during useful hours. Please advertise the opening hours for the facilities more clearly so that people can decide to go elsewhere.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Hotel Manager em 1 de nov. de 2023
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotel - Abu Dhabi

2/10 - Terrível

Martin

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 7 diárias em set. de 2023
Resposta de Hotel Manager em 1 de nov. de 2023
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Villaggio Hotel - Abu Dhabi

8/10 - Boa

Mohammed

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em set. de 2023
Resposta de Hotel Manager em 1 de nov. de 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back at Villaggio Hotel - Abu DhabiKind regards,

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Location is good, room was nice and comfy. The staff was super friendly! They have a free valet parking. However, I had a joint room with a crying baby next door and I could hear him all night long! I couldn’t sleep. Otherwise I’d give it another chance.
Hospedou-se por 1 diária em set. de 2023
Resposta de Management Team, em 28 de set. de 2023
Dear Valued Guest Thank you for sharing your wonderful feedback with us. We are sincerely sorry to hear that you had issues that made your stay not up to your expectations. Your feedback is very valuable for us as we are continuously striving to increase the quality of guests' experience,We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

10/10 - Excelente

Venkatarakesh

Hospedou-se por 1 diária em set. de 2023
Resposta de Management Team, em 24 de set. de 2023
Dear Valued Guest Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

10/10 - Excelente

Ali

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Exceptional service
One of the most convenient stay I’ve ever had, everything was exceptional the staff were helpful and very friendly. They have upgraded my room once i checked inn. The hotel had 2 clubs yet it wasn’t too noisy and rooms were quiet, everything had been taken care of
Hospedou-se por 3 diárias em set. de 2023
Resposta de Management Team, em 22 de set. de 2023
Dear Ali,Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

4/10 - Insatisfatória

Mary Grace

Pontos negativos: Condições e instalações da propriedade
All
Hospedou-se por 1 diária em set. de 2023
Resposta de Management Team, em 15 de set. de 2023
Dear Mary,Thank you for your time to post a review of Grand Villaggio Abu Dhabi. We are sincerely sorry to hear that you had issues that made your stay not up to your expectations. Your feedback is very valuable for us as we are continuously striving to increase the quality of guests' experience. We would like to hear more about your negative experience. Please feel free to contact me and we shall look into the issue to resolve it as soon as possible.We hope that we will have another opportunity to have you stay with us so we can exceed your expectations.Kindest regards,

8/10 - Boa

ramy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023
Resposta de Management Team, em 4 de ago. de 2023
Dear Ramy, Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

10/10 - Excelente

Essam

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em jul. de 2023
Resposta de Management Team, em 4 de ago. de 2023
Dear Valued Guest Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

10/10 - Excelente

Muhammad

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent hotel, Tea making facility, free water and room temperature control everything excellent
Hospedou-se por 1 diária em jul. de 2023
Resposta de Reservations Team em 23 de jul. de 2023
Dear Valued Guest Thank you for sharing your wonderful feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.We hope to welcome you back to Grand Villaggio Abu Dhabi again soon.Warm Regards,

8/10 - Boa

Alaeddin

Hospedou-se por 2 diárias em jul. de 2023
Resposta de Hotel Manager em 27 de jul. de 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,

2/10 - Terrível

Timothy

Viagem de negócios
Pontos positivos: Limpeza e condições e instalações da propriedade
Would not stay there again.
The fire alarm went off twice in the night fir the building. The elevators ding constantly. Way too noisy. And the hallways smell like a bad strong perfume.
Hospedou-se por 3 diárias em fev. de 2023
Resposta de Fady Hanna em 31 de mar. de 2023
Warm greetings from Villaggio Hotels and Resorts. It is with great apprehension and regret we received your feedback regarding your recent stay with us.On behalf of the management, we would like to extend to you our sincerest apologies for the inconvenience this might has caused you.As part of our drive to resolve and prevent such issues, we have already forwarded your comments to the concerned department for action. We will surely take a number of measures and will make every effort to ensure that this issue will not happen again in the future.We thank you for bringing this matter to our attention. We greatly value your constructive feedback about our services, and please accept our apologies once more.We certainly do not wish to lose you as a valued customer. We are confident that a future visit will better reflect our commitment to customer satisfaction.Again, we highly appreciate your support, and we look forward to welcoming you back to Grand Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

10/10 - Excelente

Medhat

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
all good except while checking out, they asked to wait to check the room, even there is no any mini bars or aminities
Hospedou-se por 1 diária em fev. de 2023
Resposta de Fady Hanna em 31 de mar. de 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

8/10 - Boa

Manuel González

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Precio calidad aceptable, limpio, céntrico, facilidades para comunicarte en taxi con los atractivos turísticos. No cuenta con comedor, tiene una pequeña cafetería. La atención del personal es la esperada comercialmente. No me agradó que el agua caliente de la ducha se termina mucho antes de concluir el baño. Las habitaciones no son acogedoras
Hospedou-se por 2 diárias em fev. de 2023
Resposta de Fady Hanna em 31 de mar. de 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Grand Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

10/10 - Excelente

Jessica Gomes

Hospedou-se por 1 diária em mai. de 2022
Resposta de Bola Nagy em 31 de mar. de 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

10/10 - Excelente

saleh

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
رحلة سالم
فندق رائع جديد اثاث جديد ونظيف
Hospedou-se por 1 diária em mai. de 2022
Resposta de Fady Hanna em 31 de mar. de 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,Hotel Manager

8/10 - Boa

Venkatarakesh

Viagem em grupo
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Cleaning Boy opened our room without our permission though I select option do not disturb.
Hospedou-se por 1 diária em mai. de 2022
Resposta de Fady Hanna em 31 de mar. de 2023
Warm greetings from Villaggio Hotels and Resorts. On behalf of the team, we would like to extend our gratitude for taking the time sharing your valuable and positive review regarding our services. It is through feedback such as yours that we are able to maintain and further exceed our commitment to customer satisfaction.We thank you for sharing your thoughts with us. And we greatly value your constructive feedback about our services.Again, we highly appreciate your continuous support, and we look forward to welcoming you back to Villaggio Hotel - Abu DhabiKind regards,Hotel Manager