Beautiful lobby design and holiday displays, attentive staff at the front desk, courteous and informative. However, the front doors only open randomly and require a staff person to open the door upon arrival for easier access.
Disappointing breakfast hours need earlier opening service with long waiting times to be seated. It appears that there is insufficient staff within the dining area, with slow kitchen service as well.
Across the way at Opaline on New Year's Eve, there was not one person to greet guests upon arrival and no servers behind the bar. I was disappointed that I could order a beverage around 11:30 PM to celebrate the arrival of 2024.
Overall, a very good experience but importantly, guests will always rave about the food quality, the dining room decor and menu selections.