Piscina externa, funciona das 6h às 22h, guarda-sóis, espreguiçadeiras

Avaliações de Omni Shoreham Hotel

4 out of 5
Omni Shoreham Hotel
2500 Calvert St Nw, Washington, DC

Avaliações

8,6

Excelente

Nota 10 - Excelente. 756 de 1257 avaliações" "
Nota 8 - Boa. 247 de 1257 avaliações" "
Nota 6 - Ok. 115 de 1257 avaliações" "
Nota 4 - Insatisfatória. 65 de 1257 avaliações" "
Nota 2 - Terrível. 74 de 1257 avaliações" "

9,0/10

Limpeza

8,8/10

Serviço e funcionários

8,6/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Joao

Hospedou-se por 2 diárias em out. de 2022
Resposta de Joao em 5 de nov. de 2022
My apologies for the inconvenience.

10/10 - Excelente

Nancy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024

10/10 - Excelente

Nichola

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This was a wonderful experience for my friend and I. Annett and Qazi in dining were wonderful and VERY welcoming. Crystal at the front desk was amazing, her welcome smiling and how she treated us when we arrived was profound. DEBORAH at the front desk had too much ATTITUDE for our liking when we went to pick up our new keys, she was a BIG turn off. Other than her our overall experience was amazing. Would definitely return and recommend this resort.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Alton Bailey- Guest Relations Manager em 22 de abr. de 2024
Hello Mary,Thank you for choosing the Omni Shoreham Hotel for your upcoming travel stay in the Nation's capital, we really appreciate your business and most importantly, thank you for sharing your kind words to the public. We look forward to seeing you soon. Kindest Regards

10/10 - Excelente

Francis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Love the beds and linens. Great sleep!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Alton Bailey- Guest Relations Manager em 22 de abr. de 2024
Hello Francis,Thank you for choosing the Omni Shoreham Hotel for your upcoming travel stay in the Nation's capital, we really appreciate your business. Most importantly, thank you for sharing your kind words to the public. we look forward to having you with us soon again. Kindest Regards

10/10 - Excelente

Nicholas

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de deborah em 23 de abr. de 2024
Dear Mr. Nicholas we are happy you enjoyed your stay here with us and we are looking forward to your return.

6/10 - Ok

Susan

Viagem de negócios
Pontos positivos: Limpeza e condições e instalações da propriedade
The beds were not comfortable and the sheets were like paper and made crinkle sounds every time you moved.. pillows hard
Hospedou-se por 1 diária em abr. de 2024
Resposta de Valrie em 22 de abr. de 2024
Good evening Susan,Thank you for your review, it was an honor having you stay with us here at the Omni Shoreham. I am so sorry your stay was not ideal. Please come and visit us again and let us know during your stay what we can do to make your stay more comfortable.My Kindest Regards,Valrie.

10/10 - Excelente

Sheila

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean room. Clean and beautiful pool fun for the family.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Valrie em 20 de abr. de 2024
Good evening Sheila,Thank you so much for your graet review. It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

6/10 - Ok

Lesley

Hospedou-se por 4 diárias em abr. de 2024
Resposta de Sherry em 21 de abr. de 2024
Dear LesleyThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.

4/10 - Insatisfatória

Louise

Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
The first room they gave me reeked like dirty diapers and stale urine, and the bed didn’t look clean. The pillows were askew, etc. This was on the west side of the building. The button to call the front desk was broken and dialing 0 didn’t work (apparently the number is 12 or 14, go figure?) — so I walked a good distance back to lobby. When I asked to switch, they gave me an “upgrade” which was the same size/kind of room just 2 floors up. They also gave me a 1 free drink ticket. Felt a little cheap, not a real accommodation or show of service. Housekeeping also came and knocked loudly at 730AM! Yikes. On the plus side there was complimentary afternoon lemonade in the lobby, which was pretty good. Overall the hotel looks deteriorated, old, sad, stuffy. It was great 10-15 years ago but hasn’t been kept up well. A friend recommended the woodley inn b&b so perhaps will try that next time in the neighborhood.
Hospedou-se por 1 diária em abr. de 2024
Resposta de sophie em 18 de abr. de 2024
Thank you, Louise, for your review regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely,

6/10 - Ok

Gopinath

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Bad smell
Hospedou-se por 2 diárias em abr. de 2024
Resposta de sophie em 18 de abr. de 2024
Dear Gopinath,Your business is very important to us, and we value your feedback. Please accept our apologies regarding the inconvenience cause by a smell. We hope that you will give us a chance to redeem ourselves by staying with us again. Sincerely,

8/10 - Boa

Miracle

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de sophie em 18 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property. We hope to see you again soon.

8/10 - Boa

ROBERT

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautifully maintained, old Hotel. Wonderful amenities and beautiful surrounding. Thoroughly enjoyed our stay.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Michael em 16 de abr. de 2024
Hello Robert,Thank you for your kind words, we are glad you enjoyed your stay with us.Hope to see you again soon,

8/10 - Boa

Jelani

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice stay! Only thing is the valets were a bit late getting our car but nothing crazy. Remember there is a $100 hold on your stay when you check in. And $55 of it is taken by parking. So not a huge con but take it into consideration
Hospedou-se por 1 diária em abr. de 2024
Resposta de Valrie em 15 de abr. de 2024
Good evening Jelani,Thank you for your great review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 - Excelente

Robert, Old Bridge

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent accommodations, beautiful garden, friendly staff and walking distance to nearby restaurants.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Valrie em 15 de abr. de 2024
Good evening Robert,Thank you for your great review, it was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 - Excelente

Thomas

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is what hotels used to be like. Everything is clean and well taken care of, and the staff is professional but friendly. I will return.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Valrie em 13 de abr. de 2024
Good evening Thomas,Thank you for your exceptional review, It was an honor having you stay with us. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 - Excelente

Danielle

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Michael em 11 de abr. de 2024
Hello Dannielle,Thank you for completing the survey, I am very happy to hear that you enjoyed your stay with us.Hope to see you again soon.

10/10 - Excelente

Natalia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful hotel in a nice neighbourhood, very close to the metro and multiple restaurants. Regret that we only stayed for one night.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sherry Qureshi em 13 de abr. de 2024
Ms. Natalia we are so happy that you enjoyed your stay with us, we are looking forward to seeing you again.

8/10 - Boa

Matt

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very much enjoyed our stay. Price and convenience to Metro and Zoo were the main drawing points Pros: convenience to the Metro; Zoo within walking distance; price (compared to hotels around the mall); plenty of space in the room (family of 4); onsite cafe for quick breakfast; variety of restaurants within walking distance; pool was heated (kids were fine but too cold for me); safe location; friendly staff Cons: in some areas, you can definitely tell the age of the building; $55 for parking; I wouldn't call the sheets terribly soft; drawback of being far away from sites if you needed to grab something (or change because of sudden rainstorm)
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Valrie em 6 de abr. de 2024
Good day Matt,Thank you for your great review, and thank you so much for choosing the Omni Shoreham for your previous stay. I hope you will come and visit us again soon.My Kindest Regards,Valrie.

2/10 - Terrível

Jennifer

Viagem com família e crianças pequenas
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Worst hotel stay. Their system was down all week we were there, even the cash register can’t work. Staff at the front desk were not professional. Two ladies at the front desk were chatting between themselves and we had to ask if “they are available to help”. Can’t believe this is the kind of hotel that serves important national events. Will not come back and will not recommend this place to our friends.
Hospedou-se por 6 diárias em mar. de 2024
Resposta de deborah em 6 de abr. de 2024
We would like to apologize for the issue that you had why staying with.

10/10 - Excelente

Michelle

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is very pleasant, the area is quiet, it has a beautiful garden, nice pool, rooms were cleaned everyday. There is a small coffee shop which was very convenient. The hotel is near the zoo, there is a cvs across the street and nice restaurants. Overall, my experience was very nice. I would return.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de deborah em 6 de abr. de 2024
Thank you for feedback. And we are happy you enjoyed your stay with us.

6/10 - Ok

Christine

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
The room is very outdated looks like a handy man came and did patch work the wall was cracked and bathroom tile broken there was an awful sewage smell in the hall the front was not knowledgeable but friendly
Hospedou-se por 2 diárias em abr. de 2024
Resposta de deborah em 6 de abr. de 2024
WE like to think you for your feedback. and telling about your experience so we can adjust the problem that you had. for our next guest won't experience the same issue .

10/10 - Excelente

Linda

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Michael em 11 de abr. de 2024
Hello Linda, Thank you for completing the survey, I am very happy to hear that you enjoyed your stay with us.It is our hope to serve you again in the near future.Kind regards

10/10 - Excelente

Nathan, York

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There was a carpet bug in our room and previous people's food leftovers in the fridge.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de deborah em 6 de abr. de 2024
We would like to apologize for the experience you had while staying at our property

8/10 - Boa

Sharon

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is nice. Mostly well cared for - although we did have an ant problem in our 6th floor bathroom. The coffee situation is a big issue as the complimentary coffee is not available until late in the am. The only other option was to use the poor quality coffee maker in the room or pay 6$ for a cup that was not great. Budget hotels have better coffee game.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de deborah em 6 de abr. de 2024
we like to think you for your feedback. and we are looking forward to seeing you on your next stay.

10/10 - Excelente

Jessie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was handled in a nice way. Love the garden behind the hotel had beautiful tulips and cherry blossoms
Hospedou-se por 2 diárias em mar. de 2024
Resposta de deborah em 6 de abr. de 2024
we thank you for your feedback. we are glad you enjoyed your stay with us.

8/10 - Boa

Raimond

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very nice hotel . Classic old style decor.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de deborah em 6 de abr. de 2024
Thank you for your feedback and we are happy that you enjoyed your stay with us.

6/10 - Ok

Ivan

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Valrie em 22 de abr. de 2024
Good evening Ivan,Thank you for your review, it was an honor having you stay with us here at the Omni Shoreham. Please come and visit us again and let us know during your stay what we can do to make your stay more comfortable.My Kindest Regards,Valrie.

10/10 - Excelente

Monet

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is my second time here and will come back again.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de deborah em 6 de abr. de 2024
We will be looking forward to seeing you on your next visit.

8/10 - Boa

Daniel, Woodland Park

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de deborah em 6 de abr. de 2024
We like to apologize that we did not meet your expectation. We hope you will consider us again in the near future..

10/10 - Excelente

Krysta

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We definitely enjoyed our stay for the 2 nights we were there for Easter weekend. When we arrived Friday late afternoon, the hotels internet was down which resulted in the front desk having to do everything by paper. There was a long line to check in but the staff had a very organized and efficient system of getting everyone checked in appropriately according to what they reserved. I commend them for their speed and grace under not so great circumstances. The room was tidy and beautiful and the beds comfortable. The housekeeping team did a great job on our room while we were away for the day on Saturday and you can tell they pay attention to detail. The hotel overall was a great choice for us and we would definitely stay there again!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Michael em 4 de abr. de 2024
Hello Krysta,Thank you so much for your kind words, we are so happy to see you had a blast this Easter Weekend.Hope to see you again in our property.

4/10 - Insatisfatória

aparna

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check In took 3 hours. We were given a key to a occupied room. Then someone tried to enter our room multiple times at ,11pm
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Michael em 11 de abr. de 2024
Hello Aparna, We are really sorry to hear that you did not enjoy your stay with us.We had some technical issues for few days. It is our hope you give us another opportunity in the near future, we will recover this bad experience.Kind regards.

8/10 - Boa

Ajith

Hospedou-se por 1 diária em mar. de 2024
Resposta de Valrie em 22 de abr. de 2024
Good evening Ajith,Thank you for your review, it was an honor having you stay with us here at the Omni Shoreham. Please come and visit us again soon.My Kindest Regards,Valrie.

10/10 - Excelente

Cindy

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Michael em 4 de abr. de 2024
Thank you so much for your kind words!

2/10 - Terrível

Sunil

Viagem com a família
No Air conditioner. Valet parking mandatory. Did not inform that parking is available outside. Check in was horrible. Server was down and we had wait for hours to check in. Manager was not helpful at all when requesting air conditioner. It was very hot at night. Very bad experience. Will not recommend this hotel to anyone
Hospedou-se por 2 diárias em mar. de 2024
Resposta de deborah em 6 de abr. de 2024
We are apologizing for the inconvenience caused to you. Upon checking in because our system was down.

10/10 - Excelente

Dhaval

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice place
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Michael em 4 de abr. de 2024
Thank you so much for your kind words Dhaval!

8/10 - Boa

norma

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Always stayed there. Always liked the rooms as well as lobby area, restaurants.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Michael em 4 de abr. de 2024
Hello Norma,Thank you so much for completing the survey.Your kind words will be celebrated with the staff.See you next time!

2/10 - Terrível

Himani

Viagem a dois
Extremely inefficient check in staff. Took us over an hour to check in. They also let guests cut in before their turn in line. And they do not care how much inconvenience their inefficiency causes the guests. They also have no option to park your car outside while you check in so the only option you have is to pay $55 for valet parking. To me it’s a great money making strategy. Check google reviews before booking. Might save you time.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Valrie em 6 de abr. de 2024
Good day Himani,Thank you for your feedback, and thank you so much for choosing the Omni Shoreham for your previous stay. I sincerely apologize for the long wait during the check in process and any other inconveniences you faced during your previous stay. We had a company wide system outage as such the long delays. I hope you will come and visit us again so we can show you a great Omni experience.My Kindest Regards,Valrie.

10/10 - Excelente

Anne

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location and very helpful staff! Would definitely return!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Michael em 4 de abr. de 2024
Hello Anne,Thank you so much for completing the survey, your kind words will be celebrated with the team.It is our hope to serve you again in the near future.

10/10 - Excelente

Janet

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great experiance
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Michael em 4 de abr. de 2024
Thank you so much for your kind words Janet!

4/10 - Insatisfatória

Douglas

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2024
Resposta de deborah em 6 de abr. de 2024
WE here at the Omni Shoreham our entire team would like to apologize.

10/10 - Excelente

Alain, New York

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
The hotel is nice and beautiful but bathrooms are old and uncomfortable.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Michael em 4 de abr. de 2024
Hello Alain, Thank you so much for the nice rate.Hope to see you soon!

2/10 - Terrível

Paola

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Sherry em 21 de abr. de 2024
Dear PaolaThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.

6/10 - Ok

Michael

We had to stand in line for an HOUR to check in. We were offered nothing. Oh. A water.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Michael em 4 de abr. de 2024
Hello Michael,I am really sorry we had to make you wait to check in. We never have been in this situation with our system down for so long.Hope you give us another opportunity to serve in the near future, we will do better.Thanks.

8/10 - Boa

Jagdeep

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Nice
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Mi harm em 4 de abr. de 2024
Hello Jagdeep,Thank you so much for your nice rate.Hope to see you again in our hotel.

2/10 - Terrível

anna

Viagem com a família
Pontos negativos: Serviço e funcionários e comodidades
Valet parking personal was rude. Front desk was unhelpful on arrival. We asked for room service and it took over an hour to receive it.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Michael em 4 de abr. de 2024
Hello Anna,I am really sorry to see that we fell short on your expectations.I will escalate your comments to our Valet and Front desk Manager to work with their team as this should have never happened to you.If I can be of any assistance please let me know.

6/10 - Ok

Antonio

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Beautiful place, clean, but , parking a bit overpriced and valet parking (only option) was full upon my return from dinner . I had to look for street parking after paying the rate per night for my stay. Had long wait to get into my room due to system outage .
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Michael em 4 de abr. de 2024
Hello Antonio,Thank you so much for completing the survey.We value your feedback, we will do better next time.If there is anything I can do you please let me know.

8/10 - Boa

Toni

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Michael em 19 de abr. de 2024
Hello Toni,Thank you so much for completing the survey, we are happy to see that you enjoyed your stay with us.We hope to see you again soon.

2/10 - Terrível

g

Hospedou-se por 1 diária em mar. de 2024
Resposta de sophie em 19 de abr. de 2024
Thank you, Toni, for your survey, we hope to see you again.

2/10 - Terrível

Lauren

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de Michael em 4 de abr. de 2024
Hello Lauren,I am sorry we fell short on your expectations. Hope you give us another opportunity in the near future, we will do better.

10/10 - Excelente

Lisa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved this hotel. It has so much old glamour. The staff was exceedingly friendly and helpful.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Michael em 4 de abr. de 2024
Hello Lisa, Thank you so much for completing the survey, we are so happy to hear that you enjoyed the interaction with our staff.Have a great day!See you soon.