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Avaliações de Grand Hotel Wien

5 out of 5
Grand Hotel Wien
Kaerntner Ring 9, Vienna, Vienna

Avaliações

9,4

Extraordinária

Nota 10 - Excelente. 741 de 1003 avaliações" "
Nota 8 - Boa. 188 de 1003 avaliações" "
Nota 6 - Ok. 45 de 1003 avaliações" "
Nota 4 - Insatisfatória. 16 de 1003 avaliações" "
Nota 2 - Terrível. 13 de 1003 avaliações" "

9,6/10

Limpeza

9,4/10

Serviço e funcionários

9,2/10

Comodidades

9,2/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Angela

Hospedou-se por 4 diárias em out. de 2023
Resposta de Judith Kunz - Rooms Division Manager em 5 de nov. de 2023
Dear Angela,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to see your great rating and that you enjoyed your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments. We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 - Excelente

Cristiane

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente
O hotel é maravilhoso! O atendimento excelente. Nos deram upgrade de quarto. Vedação acústica total. Quarto lindo, e super confortável. Localização privilegiada em Wien. Ao lado da ópera. Café da manhã delicioso. Estadia perfeita em Wien.! Super recomendo.
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Judith Kunz - Rooms Division Manager em 23 de jul. de 2023
Dear Cristiane,Agradecemos o tempo que dispensou para nos contar a sua experiência no GRAND HOTEL WIEN.Terei todo o gosto em transmitir os seus comentários positivos aos nossos departamentos. Estou muito satisfeito por ler que gostou muito ou mais do que muito da localização, do pessoal e dos nossos quartos. Muito obrigado pelas vossas amáveis palavras. Já estamos ansiosos por o receber de novo no Grand Hotel Wien. Muito obrigado por este facto!Esperamos recebê-lo de novo no Grand Hotel Wien.Com os melhores cumprimentos

10/10 - Excelente

Pedro

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location. Superb breakfast. Very convenient.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Judith Kunz - Rooms Division Manager em 23 de jul. de 2023
Dear Pedro,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to our departments. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 - Excelente

Humberto

Hospedou-se por 3 diárias em set. de 2022

10/10 - Excelente

Marina

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em ago. de 2022

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em ago. de 2019
Resposta de T.Koppitsch em 22 de set. de 2019
Dear Guest, We much appreciate your great review regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your rating with our team, who I am certain will be encouraged by your remarks. As a member of "The Leading Hotels of the World", the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relations Manager Grand Hotel Wien

8/10 - Boa

Marcio

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Um ótimo hotel, mas as malas ficam no chão.
Minha experiência foi boa, o Hotel é luxuoso e bem localizado, a única crítica foi em relação ao quarto, pois reservei uma cama King e nos deram 2 de solteiro, já percebi que em alguns hotéis fazem isto, e não tinha apoio para as malas, tive que colocar em cima das mesas e no chão.
Hospedou-se por 4 diárias em jun. de 2018

10/10 - Excelente

JOAO PEREIRA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de T.Koppitsch em 18 de mai. de 2018
Dear "Joao Pereira", We much appreciate your great feedback regarding your recent stay with us at our "Grand Hotel Wien". It is always a pleasure to receive positive feedback. I will share your review with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas K. Guest Relation Manager Grand Hotel Wien

8/10 - Boa

Pedro

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Boa localização e conforto.
Hotel muito bem localizado, próximo á zona turistica e á Opera (200m). Muito confortável, estilo clássico. O quarto que fiquei tinha um bom tamanho e o banheiro era excelente. Fiquei despontado no momento do Check in pois era meu aniversário e, mesmo eu sendo sócio do LHW (conveniado ao Hotel), eles me negaram um upgrade, de forma bastante antipática por sinal, mas sem problemas. As instalações sáo muito aconchegantes. Vimos uma mulher (cigana) tentando subir aos quartos. Não tomamos café-da-manhã no hotel, apenas por questões de gosto pessoal, por isso não posso avaliar. Internet razoável. Esqueçam alugar carro. Tem Uber fácil. PS>: Tive de ir ao Concierge perguntar sobre os ingressos da Opera pois solicitei que fossem entregues no Hotel. O concierge não me avisou!
Hospedou-se por 3 diárias em nov.. de 2017
Resposta de T.Koppitsch em 22 de jan. de 2018
Dear "Pedro", thank you very much for your detailed review regarding your recent stay with us at our "Grand Hotel Wien". I am delighted to read that you could relish our central location. I am also happy that you liked your spacious and that you found our marbled bathrooms to be excellent. Regarding the "Leaders Club Membership" I would kindly let you know that you have to book through the "leading Hotels of the World" to get all the benefits of your membership. Thank you again for sharing your experience and we are really looking forward to welcoming you back to our hotel in the nearest future. Sincerely, Thomas Koppitsch Guest Relation Manager Grand Hotel Wien

10/10 - Excelente

Alexandre

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel de luxo em localização fantástica
Excelente hotel em localização fantástica. Praticamente ao lado da Ópera Estatal de Viena e das principais atrações turísticas da cidade.
Hospedou-se por 4 diárias em mai. de 2017

8/10 - Boa

Caesar

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel generally meets the expectation from a 5-star hotel. It is worth pointing out the courtesy of the staff, the high standars of cleanliness and the very convenient location. The breakfast was satisfactory and enjoyable. The thing that needs attention for improvement is some pieces of furniture in the room such as seats that squeak when used.
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

paula

Viagem com a família
Positively wonderful. Room, breakfast and location were excellent
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Hari, Berkeley

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Gracious staff, clean, and high quality facilities and service.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Judith Kunz - Director of Rooms em 12 de abr. de 2024
Dear Hari,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you very much liked our property and that you find our rooms very gorgeous and extremely clean. Also I appreciate to pass your very positive feedback to our staff members.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you so much!Yours sincerely,

10/10 - Excelente

Simon

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Grand Vienna hotel is second to none in Vienna. I love staying at this place. Front desk staff was very courteous and pleasant at check-in. It is very important when you are traveler and do not understand the language they speak. Got a room upgrade as a VIP guest. Great experience.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Judith Kunz - Director of Rooms em 24 de mar. de 2024
Dear Simon,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us and that we were able to meet your expectations. It is a pleasure to me to share your positive feedback to our departments especially to our hard-working staff members.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you!Yours sincerely,

10/10 - Excelente

carlos

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Susy at the reception is excellent
Hospedou-se por 1 diária em fev. de 2024
Resposta de Judith Kunz - Director of Rooms em 25 de fev. de 2024
Dear Carlos,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you enjoyed our Sushi and our service level at the reception desk so that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our staff members. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 - Excelente

juha

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 25 de fev. de 2024
Dear Juha,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 - Excelente

Sabina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Will be back!
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Judith Kunz - Director of Rooms em 14 de fev. de 2024
Dear SabinaThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments and that you will be back!We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 - Excelente

Valeria

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Judith Kunz - Director of Rooms em 21 de jan. de 2024
Dear ValeriaThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 - Excelente

Goce

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It was great
Hospedou-se por 1 diária em jan. de 2024
Resposta de Judith Kunz - Director of Rooms em 21 de jan. de 2024
Dear Goce,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to have a great stay with us.Thank you for your kind comment with your absolute rating with 10 out of 10, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 - Excelente

Louise, Saint Pie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Judith Kunz - Director of Rooms em 21 de jan. de 2024
Dear LouiseThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 5 out of 5, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 - Excelente

Katarina

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Judith Kunz - Director of Rooms em 14 de jan. de 2024
Dear Katarina,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 10 out of 10!which I will gladly forward to our responsible departments, especially to our food and beverage team.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 - Excelente

Peter

Hospedou-se por 4 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 14 de jan. de 2024
Dear Peter,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us in Vienna.Thank you also for your absolute rating with 10 out of 10, which I will gladly forward to our departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 - Excelente

Marguerite

Hospedou-se por 5 diárias em out. de 2023
Resposta de Judith Kunz - Director of Rooms em 14 de jan. de 2024
Dear Marguerite,Thank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 - Excelente

Alla

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The best hotel stay in many years
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 14 de jan. de 2024
Dear Alla,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.There is no better praise for us than to hear that we are the best Hotel you have stayed in for many years, thank you so very much for the excellent compliment, which I will gladly forward to our departments.We are already looking forward to welcoming you again at the Grand Hotel Wien.Yours sincerely,

4/10 - Insatisfatória

Evan

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
When we first arrived, we were underwhelmed. There was no one to help us with our bags, and after arriving in our room, there was urine still on the toilet seat. The fire alarm also went off two nights in a row, which meant we were sitting outside in the cold, and only until right before the fire department arrived did they bring us blankets. It was utter chaos, and nobody was there to help us. The breakfast was mediocre, considering the price of €90 for two people. The hotel is in a great location, but for the price point, I recommend other five-star hotels located in the same area. Overall, considering what I paid for the hotel, I am not happy with what I received. Next time I am in Vienna, I will stay elsewhere.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 7 de jan. de 2024
Dear Evan,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am disappointed to read that we were not able to provide you an amazing stay at our hotel. Please accept my sincerely apologies regarding that there were several defects in service in various departments, we will follow up on this with the Front Office Manager immediately.I would also like to thank you for your constructive feedback and apologize that you were not able to enjoy your stay at our hotel in fact that you were interrupted by a fire alarm.The safety of our guests is one of our most important concerns and therefore we unfortunately have to observe the official regulations in such a case, even if it is a false alarm. Nonetheless, I sincerely apologize for the inconvenience!I hope that you will give us the opportunity to continue to serve you in the future and that we will look forward to proving our service once again.Sincerely,

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
숙박경험은 훌룡했습니다. 객실도 너무 멋졌습니다. 하시만 벨보이 및 로비에 있는 다른 직원들은 인사도 없었으며, 체크인 체크아웃시 저희의 짐이 많았음에도 불구하고 도움 및 인사조차 없었으며, 아시아인들한테만 도움을 안주는건가 하는 오해도 있었습니다. 그 경험은 매우 불쾌했습니다.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 7 de jan. de 2024
Dear Anonymous,Thank you for taking the time to share your experience with us.Thank you for your constructive feedback and we are very sorry that you did not enjoy your stay at our hotel and that your stay was marred by the inconvenience of unfriendly check-in and check-out.I would like to assure you that I will discuss your feedback with our Chief Concierge and Front Office Manager to ensure that this does not happen again. I would like to assure you that management will not tolerate staff ignoring our guests and not giving our guests the service they deserve.I would like to assure you that this service does not meet our service standards and we will make the necessary adjustments.I apologise for any inconvenience this may have caused you!It would be nice if you would give us another chance.Please feel free to ask any further questions that I can help you with.Yours sincerely,

2/10 - Terrível

Alex

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
This just was not a 5 star experience. I stayed for a week and the service - particularly room service - was abysmal. I ordered room service for dinner a total of 4 times, and twice my order was "lost" resulting in delays of several hours. If I order dinner at 18:30, I don't want to be eating at 21:30. If it happens more than once, its not an accident -- its poor management. Frankly, the staff in some places was rude, too. The man in the suit running the breakfast service was terse and I dreaded him. The evening manager of the lobby bar was similarly unpleasant. When a hotel bills itself as a 5-star, luxury hotel, you expect a luxury experience. You're likely to find better service at a highway Marriott. The spa charged €170 for a 50 minute full body massage and I found the quality was not worth the cost. The Four Seasons charges less and offers far better spa service. Who came up with these prices? Not worth it. Better to run down the street to the Hyatt if you want a decent spa experience. The rooms had in-room, self-service tablets that didn't work half the time. Very frustrating to deal with. Every time someone in my corner of the 4th floor slammed a door, my walls and bed rattled. To its credit, the building is pretty and the lobby and hallways were charming. On balance, this was not a pleasant stay. It's a pretty building with 5-star prices but 3-star service and offerings. What a disappointing holiday.
Resposta de Judith Kunz - Director of Rooms em 7 de jan. de 2024
Dear Evan,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am disappointed to read that we were not able to provide you an amazing stay at our hotel. Please accept my sincerely apologies regarding that there were several defects in service in various departments, we will follow up on this with the Front Office Manager immediately.I would also like to thank you for your constructive feedback and apologize that you were not able to enjoy your stay at our hotel in fact that you were interrupted by a fire alarm.The safety of our guests is one of our most important concerns and therefore we unfortunately have to observe the official regulations in such a case, even if it is a false alarm. Nonetheless, I sincerely apologize for the inconvenience!I hope that you will give us the opportunity to continue to serve you in the future and that we will look forward to proving our service once again.Sincerely,

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel Grand Wein
Absolutely fantastic hotel, close to major attractions and transport network. The staff were very attentive and could not to enough for you. The food was excellent. Would thoroughly recommend
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 7 de jan. de 2024
Dear Anonymous,Thank you for taking the time to share your experience with us.I am very pleased to read that you had an absolute fantastic stay at our Grand Hotel and that the location has fit your expectations thank you also for the very positive comment about our attentive staff that I will gladly forward to all our departments.See you soon again at the Grand Hotel Wien.Yours sincerely,

10/10 - Excelente

Gjovan, Bronx

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
One of the best hotels. The service and the rooms were outstanding. Great place to stay in
Resposta de Judith Kunz - Director of Rooms em 1 de jan. de 2024
Dear Gjovan,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us and that the service quality of our outstanding staff and that our beautiful rooms met your expectations. There is no better praise for us than to hear that we are one of the best hotels you have ever stayed in, thank you so very much for the excellent compliment, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien.Yours sincerely,

4/10 - Insatisfatória

Rehan

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Location was great and friendly staff. The rooms and carpeting needs upgrade. Mattresses are old with hard springs and very uncomfortable to sleep. Ownership needs to spend some money to make it look like 5 star.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 1 de fev. de 2024
Dear Rehan,Thank you for taking the time to share your experience with us. I am very pleased to read that you enjoyed our location and our great friendly staff.Thank you also for the constructive feedback regarding the desired renovation and I am pleased to inform you that we have a renovation in prospect this year, we have already started in January to replace some of the beds and mattresses. I hope that you will be able to try out the new beds during your next stay. It would be nice if you would still give us another chance and let us welcome you back to Vienna. Sincerely,

10/10 - Excelente

Varsha

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 21 de jan. de 2024
Dear VarshaThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 - Excelente

Adam

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was one of the most beautiful hotels I have ever stayed in (having stayed in many all across the world). The room was exceptional (thank you for the upgrade….!) and the hotel staff could not have been more helpful or friendly. I would not hesitate to recommend staying at this superb hotel to anyone at anytime of the year.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 1 de jan. de 2024
Dear AdamThank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations, especially on the service quality of our great staff. There is no better praise for us than to hear that we are the most beautiful hotel you have ever stayed in, thank you so very much for the excellent compliment, which I will gladly forward to our responsible departments.We are already looking forward to welcoming you again at the Grand Hotel Wien.Yours sincerely,

10/10 - Excelente

Jennifer

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 31 de dez. de 2023
Dear JenniferThank you for placing your trust in us and sharing your experience with us. From the very good rating, I am happy to conclude that you enjoyed your stay with us very much.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 - Excelente

Kwok Chiu Kwan

Viagem com a família
Pontos positivos: Comodidades
The hotel is upkeeping well. Good location. The services are excellent.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 31 de dez. de 2023
Dear Kwok Chiu KwanThank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy our location, atmosphere in the bar and our comfortable rooms. It is always great to read that we were able to meet our guest expectations. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank You. Yours sincerely,

10/10 - Excelente

jANICE

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The service , restaurants , location where excellent .The thing I didn't like was the towels in the room.They were clean and readily available , but were old and kind of worn out , I know it sounds trivial but for what we paid I think it should have been better.
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 1 de jan. de 2024
Dear jANICE,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you were able to enjoy our location, atmosphere and our excellent restaurants. It is always great to read that we were able to meet our guest expectations. Regarding on the towels, I am happy to announce that we are planning to replace everything in this year, hopefully you can give us a feedback on your next stay.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank You. Yours sincerely,

10/10 - Excelente

Paul

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everyrhing from the welcome to the room upgrade to checkout. The concierge was very helpful
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 31 de dez. de 2023
Dear PaulThank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations. It is a pleasure for me to pass your positive feedback to all our departments. We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you. Yours sincerely,

10/10 - Excelente

Carlos, Encino

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
What a great expeiience. The staff was awesome. The hotel was beautiful, clean, and elegant. The breakfast was A plus. So close to everything even ground transport
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 15 de dez. de 2023
Dear Carlos,Thank you for taking the time and placing your trust in us and sharing your experience at GRAND HOTEL WIEN.I am very pleased to read that you very great experience at our property and that you find our rooms very beautiful and clean and our staff very awesome. Also I appreciate to pass your positive feedback to our Grand Brasserie Team regarding of the breakfast.The whole team will very appreciate your excellent comment and positive feedback.We are already looking forward to welcoming you again at the Grand Hotel Wien. Thank you so much!Yours sincerely,

10/10 - Excelente

Yukiko

Resposta de Judith Kunz - Director of Rooms em 14 de fev. de 2024
Dear YukikoThank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and we so got a great rating with 5 out of 5 from you, Thank You!We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

8/10 - Boa

ERCAN

Hospedou-se por 4 diárias em dez. de 2023
Resposta de Judith Kunz - Director of Rooms em 12 de dez. de 2023
Dear Ercan,Thank you for placing your trust in us and sharing your experience with us. From the rating, I am happy to conclude that you enjoyed your stay with us.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

6/10 - Ok

Kazuhiro

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Judith Kunz - Director of Rooms em 12 de dez. de 2023
Dear KazuhiroThank you for taking the time to share your experience with us.From the not too good rating I conclude that your stay with us did not meet your expectations and you could not enjoy it.In order to be able to take decisive precautions and constantly improve the quality of service, I would be very grateful if I could learn more about your stay with us at the Grand Hotel.Please do not hesitate to contact me by e-mail.I remain with kind regards.Yours sincerely,

10/10 - Excelente

CHUNG WEI, San Diego

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent service !
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Judith Kunz - Director of Rooms em 5 de dez. de 2023
Dear Chung Wei,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and we so got a great rating with 5 out of 5 from you, Thank You!We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

8/10 - Boa

David

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The breakfast is very good and there are some excellent hardworking and helpful and friendly staff! We are very pleased and grateful for all the support they provided us and made our stay pleasant and memorable!
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Judith Kunz - Director of Rooms em 5 de dez. de 2023
Dear David,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you enjoyed your stay with us and that you had a good time at our hotel.There is no finer praise for us than when a guest feels as welcome as you did. It is my pleasure to pass on your exceptional feedback about our staff to all departments, they will honestly be very proud to read this feedback. Thank you again for this kind compliment, our staff looks forward to welcoming you back to our hotel.See you soon again at the Grand Hotel Wien.Sincerely,

10/10 - Excelente

Andrea

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Hotel is in the center of the city, just a block away from the Opera house. Walking distance to all the sites I wanted to visit and also great shopping around.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Judith Kunz - Director of Rooms em 5 de dez. de 2023
Dear AndreaThank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and that you liked the location of the hotel.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 - Excelente

Maryann

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This beautiful hotel is worth every penny spent. We will be rebooking when visiting Vienna in the future.
Hospedou-se por 7 diárias em nov.. de 2023
Resposta de Judith Kunz - Director of Rooms em 5 de dez. de 2023
Dear Maryann,Thank you for taking the time to tell us about your experience at GRAND HOTEL WIEN.I am very pleased to read that you enjoyed your stay with us to the fullest and that you personally had an outstanding stay at our hotel.There is no finer praise for us than when a guest feels as welcome as you did and that you are already thinking of coming back in future. Thank you again for this kind compliment, our staff looks forward to welcoming you back to our hotel.See you soon again at the Grand Hotel Wien.Sincerely

10/10 - Excelente

Tamara, Greenwich

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
LOcation, location, location!
Hospedou-se por 7 diárias em nov.. de 2023
Resposta de Judith Kunz - Director of Rooms em 27 de nov. de 2023
Dear TamaraThank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind rating with 5 out of 5!I will gladly forward this to all departments.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

8/10 - Boa

Peter

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Nice Hotel average service
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Director of Rooms em 24 de nov. de 2023
Dear PeterThank you for placing your trust in us and sharing your experience with us. From the rating, I am happy to conclude that you enjoyed your stay with us in Vienna.Since you mentioned that the service was only average, I would like to know more so that we can adjust our service quality and fulfil all your wishes during your next stay.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely, Judith Kunzjkunz@jjwhotels.com

10/10 - Excelente

Jasmine

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
An absolute 10/10 if coming to Vienna! Beautiful hotel, excellent food and beverage options and great location
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Judith Kunz - Director of Rooms em 24 de nov. de 2023
Dear Jasmine,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to read that you were able to enjoy your stay with us to the fullest and that we were able to meet your expectations.Thank you for your kind comment with your absolute rating with 10 out of 10!which I will gladly forward to our responsible departments, especially to our food and beverage team.We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 - Excelente

Jesus M

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent hotel!
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Judith Kunz - Director of Rooms em 24 de nov. de 2023
Dear Jesus M,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and we so got a great rating with 5 out of 5 from you, Thank You!We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,

10/10 - Excelente

Magnus

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Judith Kunz - Director of Rooms em 19 de nov. de 2023
Dear MagnusThank you for staying with us, I am glad to see your great rating for our service and staff.We are already looking forward to welcoming you back to the Grand Hotel Wien.Yours sincerely,

10/10 - Excelente

Henrik

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Judith Kunz - Director of Rooms em 24 de nov. de 2023
Dear Henrik,Thank you for placing your trust in us and sharing your experience with us. I am very pleased to see that you were able to enjoy your stay with us and we so got a great rating with 10 out of 10 from you, Thank You!We are already looking forward to welcoming you again at the Grand Hotel Wien. Yours sincerely,