Piscina externa sazonal, guarda-sóis, espreguiçadeiras

Avaliações de Hilton Molino Stucky Venice

5 out of 5
Hilton Molino Stucky Venice
Isola Della Giudecca 810, Venice

Avaliações

8,6

Excelente

Nota 10 - Excelente. 529 de 1001 avaliações" "
Nota 8 - Boa. 269 de 1001 avaliações" "
Nota 6 - Ok. 124 de 1001 avaliações" "
Nota 4 - Insatisfatória. 46 de 1001 avaliações" "
Nota 2 - Terrível. 33 de 1001 avaliações" "

9,0/10

Limpeza

8,6/10

Serviço e funcionários

8,6/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Daniel

Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários
Não tinha o quarto que reservei. Mal atendimento.
o hotel é de fato bem lindo e tudo novinho, camas muito confortáveis. Porém, tive um problema quando cheguei ao meu quarto, notei que as fotos do quarto reservado eram completamente diferentes. Ao retornar à recepção, questionei à atendente a razão, e ela me disse que haviam me "concedido um upgrade gratuitamente" para uma outra categoria de quarto (que era muito bom, todo reformado). O grande problema era a vista desse quarto. Ele dava exatamente para uma outra janela, e o quarto que havíamos reservado, pelas fotos, aparecia que a vista era "livre". Solicitamos a troca para o quarto que de fato haviamos reservado e eles nos disseram que não tinham disponibilidade. Pedi então que me dessem um quarto que tivesse uma vista melhor (não pedi a vista frontal, mas que não fosse uma vista pra outra janela, apenas), e eles disseram que não tinham o que fazer, pois minha reserva não era de um "quarto com vista para o canal". Depois de muita discussão, ofereceram me trocar de quarto no dia seguinte (domingo), pois alegavam não ter outro quarto disponível no sábado. No sábado era aniversário da minha esposa, e havíamos reservado o o hotel pensadamente para comemorar, e foi frustrante o atendimento que recebemos. Fora isso, outro ponto negativo é o transporte. Se vc não se programar para utilizar o transporte gratuito que liga o hotel à ilha principal, vai gastar bastante com táxi (90 euros em média uma corrida). Então faça reservas em restaurantes bem cedo e se programe.
Hospedou-se por 2 diárias em nov.. de 2022
Resposta de HMSV em 27 de abr. de 2023
Dear Daniel,warmest greetings from Hilton Molino Stucky Venice. Thank you very much for taking the time to provide us with your kind and detailed feedback regarding your stay with us and thank you for choosing our hotel for your celebration. We are very sorry to hear that the experience was not completely up to your expectations and that you experienced issues with the room views and the guest service, especially since it is our goal to always offer a great service and a great stay to all our Guests. We are also sorry to hear that you experienced issues with the connection and transportation, please note that aside from our Hotel shuttle boat connecting us to two main points inside Venice which we strongly recommend as it is a great way to go and explore the whole city, there is also a possibility of public transportation with the Palanca boat stop just 8minutes from the Hotel.We hope to be able to welcome you and your wife back to our Hotel in the future in order to improve your experience and offer you great stay.Wishing you a wonderful day ahead with kindest regards,Hilton Molino Stucky Venice Team

6/10 - Ok

JOSE LEONARDO

Hospedou-se por 3 diárias em out. de 2021

10/10 - Excelente

Luiz Alberto

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Único defeito é ser muito caro o transporte da ilha principal pra o Hotel, mas valeu cada minuto no hotel, café da manhã extraordinário, quarto perfeito para minha Família de 4 pessoas!
Hospedou-se por 2 diárias em jan. de 2020

4/10 - Insatisfatória

Carlos

Hospedou-se por 4 diárias em dez. de 2019

8/10 - Boa

Carlos Miguel

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fantástico, pequenos aspetos a melhorar
Fantástico Hotel, somente a lamentar os corredores sujos junto ao meu quarto.
Hospedou-se por 2 diárias em ago. de 2019

6/10 - Ok

Phelipe

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
Belas vistas do hotel, serviço de shuttle para st. Marco fácil e prático. Limpeza deficiente, café da manhã ok. Tranca da porta do quarto não funcionava corretamente. Poucas toalhas no banheiro.
Hospedou-se por 1 diária em ago. de 2019

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jun. de 2019

10/10 - Excelente

ALEXANDRE

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Maravilhoso Molino Stucky
Fantastico! Uma experiência incrivel! A Pisicina tem uma vista singular de Veneza! Assim como o sky bar
Hospedou-se por 4 diárias em jun. de 2019

10/10 - Excelente

Roberto Gil

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel excelente.
Hotel excelente e muito confortável. Café da manhã muito bom e quartos excelentes. Oferece serviço de barco para levar até a praça de São Marcos. Sem dúvidas, voltaria neste hotel, nas vezes que for a Veneza.
Hospedou-se por 2 diárias em jan. de 2019

8/10 - Boa

Leandro

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2019

10/10 - Excelente

Roseane

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Simplesmente maravilhoso
Hospedou-se por 1 diária em nov. de 2018

10/10 - Excelente

Valeria

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Otimo
Otimo
Hospedou-se por 1 diária em nov. de 2018

10/10 - Excelente

VICENTE

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2018

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
good but not great
we were two adults and two kids. hotel was fine. main problems were the small size of the room and the bad second bed (sofá bed). Matress in bad state. the hotel itself is very good and the upper deck pool was great if very small.
Hospedou-se por 2 diárias em ago. de 2018

10/10 - Excelente

Eduardo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jul. de 2018

10/10 - Excelente

Flavio Luis

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jul. de 2018

8/10 - Boa

Francis

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Familia em Veneza
Um excelente hotel, mas muito caro para uma viagem de familia ! Foram solicitos na troca de quarto, mesmo em uma reserverva que não permitia cancelamento.
Hospedou-se por 2 diárias em set. de 2017

10/10 - Excelente

Eduardo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Venice cidade dos sonhos
Hotel é fantastico, cafe da manha completo, atendentes super prestativos, um Rooftop com uma vista maravilhosa ... excelente
Hospedou-se por 2 diárias em jul. de 2017

8/10 - Boa

ANA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel Maravilhoso
O Hotel é maravilhoso, bem localizado, quarto muito confortáveis, banho excelente, perto do porto de cruzeiros, tem transporte para Piazza São Marcos a um custo fixo de 6 euros por pessoa por estadia. O único ponto negativo é o preço da alimentação, bem caro ex 26 euros um hamburguer. Mas o restante é excelente.
Hospedou-se por 3 diárias em ago. de 2017

10/10 - Excelente

Haydn

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The perfect hotel woth great facilities! The rooms are amazing, which is no suprise given the rest of the hotel. Breakfast is incredible as expected
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Relations Team em 18 de abr. de 2024
Dear Guest, Thank you for your fabulous review of the Hilton Molino Stucky.We are delighted that you enjoyed your visit tremendously. We at the Hilton Molino Stucky aim to provide each and every guest with a wonderful and memorable experience, and We are so pleased that this was the case for you.We look forward to welcoming you back in the not too distant future.

10/10 - Excelente

Steve

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice and spacious. We had a great stay at this property. The breakfast was super.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Guest Relations Team em 13 de abr. de 2024
Dear Guest, Thank you very much for posting your positive review on this website. We are happy to hear that you enjoyed your stay with us. We were delighted to see that our services, as our famous Hilton breakfast, met with your approval.We look forward to welcoming you with us again in a not too far distance.Kindest regards,

10/10 - Excelente

Leon

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This is the best hotel we’ve ever stayed in. Would definitely recommend to anyone and would stay there again. The staff was friendly and knowledgeable. The cleaning staff was also friendly and efficient. The concierge staff helped us arrange a trip to Murano and also transportation back to the airport. Our boat arrived promptly at 6:25am. They had the BEST breakfast I’ve ever seen anywhere. It was so amazing I took pictures of it to show family and friends. The area felt safe, and. I did not use the bidet. The only negative is the shower gehad the half wall, so water leaked in the floor. Cleaning staff put a rolled up towel in the open area to prevent water getting on the floor, but it didn’t work. I recommend this place! It’s a 10 out of a 10!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Relations Team em 13 de abr. de 2024
Dear Leon,thank you very much for the positive review and for the information you wrote about our hotel which will be very helpful for every traveler who will decide to stay with us.We are delighted to hear that you enjoyed your stay in Venice. We would also like to thank you for praising our Staff, the cleanliness and our famous Hilton Breakfast. We place great value on your opinion and we look forward to welcoming you with us again in a not too far distance. Kindest Regards,

10/10 - Excelente

Natalie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Relations Team em 13 de abr. de 2024
Dear Guest,Thank you for your review of the Hilton Molino Stucky.We are delighted that you enjoyed your visit tremendously. We at the Hilton Molino Stucky aim to provide each and every guest with a wonderful and memorable experience, and we are so pleased that this was the case for you.We look forward to welcoming you back in the not too distant future.Kindest regards,

10/10 - Excelente

Tamara

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Overall a great experience. They have a shuttle that will take you to and from San Marco. The public watertaxi stops right in front too. Beautiful all around. The best sunrises too
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Guest Relations Team em 2 de mar. de 2024
Dear Guest,Thank you very much for your excellent feedback!I am glad to hear that you appreciated the Hotel and our services, including our shuttle boat and that you enjoyed your stay in our property.We also thank you for taking the time to let us know your opinion on the Giudecca island sunrises.We place great value on your opinion and hope we may look forward to welcoming you with us again.Kindest regards,

10/10 - Excelente

Maria Guadalupe

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We like everything
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Team em 25 de fev. de 2024
Dear Guest, Thank you very much for posting your positive review on this website. We are happy to hear that you enjoyed your stay with us.Your contribution was very helpful and appreciated. We look forward to welcoming you with us again in a not too far distance.Best regards,

8/10 - Boa

Etelberto

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Es un hotel hermoso
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Team em 24 de fev. de 2024
Estimado Huésped,Gracias por su reciente estancia con nosotros en el Hilton Molino Stucky Venice y por haberse tomado el tiempo en compartir su experiencia tras su estancia con nosotros.Nos hace realmente feliz saber de su buena experiencia con nosotros.Esperamos que pronto podamos volver a disfrutar de su compañía y esperamos poder darle la bienvenida de nuevo no tan sólo a Hilton Molino Stucky Venice si no también a cualquiera de nuestros hoteles Hilton.Un saludo muy cordial,

10/10 - Excelente

juan, Miami

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely historic building. Very big. Has several restaurants on premises. All the staff is helpful and attentive. The roof top has a nice view and the bar has quite a cocktail selection. The down side, at the other side of the canal and not convenient to move around. There are 2 stops for the water taxies about 10 min away and they have their own shuttle running but you will waste time waiting.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Guest Relations Team em 23 de fev. de 2024
Dear Guest,We appreciate the time you took to post comment about your stay. It was a pleasure to read that you liked the location of our Hilton Molino Stucky. We were delighted to hear that you have enjoyed our Skyline rooftop bar cocktails as well as the view from there. We thank you for the wonderful feedback and we hope to welcome you again here in Venice.Best regards,

6/10 - Ok

Paul

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Mosquitos in the room, that bit my daughter and myself. A small gap in the balcony door was clearly allowing them in. No spraying, coils or preventative measures. Staff excellent. Breakfast too expensive. Eat (and drink) in the generally very good local restaurants a short walk away.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Guest Relations Team em 23 de fev. de 2024
Dear Guest,Thank you very much for sharing your experience with us and for posting your comments on this website. Please accept our apologies for the problem with mosquitoes in your room: unfortunately mosquitoes, certainly find in the Venetian lagoon the perfect habitat and are difficult to control, regardless of the regular disinfestations we carry out in all our guestrooms.We are extremely sorry for the discomfort that you have experienced this time and we will enforce additional measures in such cases as yours, which please rest assured remain isolated incidents.Otherwise, we are pleased that you have appreciated the comfort of our location as well as the proficiency of our staff.Although you express some disappointment, we hope we will have the opportunity to welcome you back in the not too distant future so that we can demonstrate the high level of service we are renowned for.Best regards,

6/10 - Ok

Sam

Viagem em grupo
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Great property to feel comfortable and half decent location. There is a €12.50 WiFi charge for the duration of stay and even crazier a 33cl beer is €14 at the sky bar and €12 in the reception bar! Cheers anyways 🍻
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Guest Relations Team em 10 de fev. de 2024
Dear Guest,Thank you for your feedback and for choosing the Hilton Molino Stucky for your stay in Venice. It is a pleasure to hear that you enjoyed your stay with us.On the other hand, we are very sorry to read that you felt the charges for the internet was overpriced. To improve guest satisfaction Hilton Hotels constantly review their pricing policies for such things as internet. We kindly inform you that complimentary internet is available in the public areas of all Hilton hotels. We are also very sorry that you have found prices to be expensive as we always strive to meet our guest’s expectations and to comply with their requests. We will discuss your comments at our Head of Departments meeting as all criticisms are read with attention and genuine interest and suggestions are taken on board to enhance clients’ satisfaction.We thank you for being our guest and we hope to have the chance to welcome you soon again.Kindest regards,

10/10 - Excelente

Yvan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Comfortable stay upheld Hilton standards
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Team em 13 de fev. de 2024
Dear Guest,Thank you very much for having taken the time to share with us your comments concerning your recent stay at Hilton Molino Stucky Venice.Thank you for taking the time to let us know how we are meeting your expectations.We place great value on your opinion and hope we may look forward to welcoming you with us again in a not too far distance.Kind regards,

10/10 - Excelente

Sikander

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Guest Relations Team em 13 de fev. de 2024
Dear Guest,Warmest greetings from the Guest Relations Team and thank you for posting a review of the Hilton Molino Stucky.We are pleased that you found the service great all over the hotel.We hope to welcome you back to the Hilton Molino Stucky in the not too distant future so that we can provide you with the high level of service you are accustomed to.With kind regards,

10/10 - Excelente

Wilma

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Guest Relations Team em 18 de fev. de 2024
Dear Guest,Thank you very much for staying at the Hilton Molino Stucky Venice and for taking the time to share your experience about your recent stay at Hilton Molino Stucky Venice. We are thrilled to see your wonderful feedback following your recent stay at our hotel. Thank you once again for choosing us as your accommodation. Your satisfaction is our ultimate reward. We hope to welcome you soon again. Kindest regards,Guest Relations Team

10/10 - Excelente

fabian

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Guest Relations Team em 13 de fev. de 2024
Dear Guest, Thank you very much for posting your positive review on this website. We are happy to hear that you enjoyed your stay with us. We thank you for being our Guest and we hope to have the chance to welcome you soon again.Kindest regards from Venice,

10/10 - Excelente

Rodolfo

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My husband and I stayed at this lovely 5 star hotel and spa celebrating my 40th bday and our anniversary. The spa was fabulous. Loved the hot tub jacuzzi, steam room and sauna. We got a couples Swedish massage and let me tell you it was the best massage we have ever had. We enjoyed the live piano show during the weekend and the dinner was fabulous. The sky bar is elegant with blue fluorescent lights and you can see beautiful views of Venice on each side of the bar. They have a lovely pool on the roof we are excited to check out when we return in summer next time. The breakfast was awesome!!! They had everything you can think of for breakfast and even had a chocolate fountain with fruit to dip in. They also have their own taxi boat which takes you back and forth between the islands. The decor is exquisite! the hotel also held the Arthur Murray dance competition there. We had the pleasure to watch. This is a Lovely lovely resort. I highly recommend it for couples and families when visiting Venice.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations Team em 13 de fev. de 2024
Dear Guest,Warmest greetings form the Guest Relations Team and thank you for having posted such a wonderful review on this platform. We thank you for praising the hotel facilities like our rooftop bar and SPA Centre for which we pride ourselves and we are also glad that you enjoyed our famous Hilton Breakfast and the live piano show at our Rialto restaurant.We are glad that your stay was a memorable one and that our staff, services & facilities met your expectations.We place great value on your opinion and hope we may look forward to welcoming you with us again.Kindest regards from Venice,

10/10 - Excelente

Rodolfo

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Guest Relations Team em 13 de fev. de 2024
Dear Guest,Thank you very much for having taken the time to share with us your comments concerning your recent stay at Hilton Molino Stucky Venice.Thank you for taking the time to let us know how we are meeting your expectations.We place great value on your opinion and hope we may look forward to welcoming you with us again in a not too distant future. Kindest regards,

10/10 - Excelente

Elvio

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The location, the view of Venice, and the restoration to new life of a manufacturing building that has a strong presence in the lagoon landscape
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de The Hilton Molino Stucky Team em 29 de nov. de 2023
Dear Guest, thank you for your positive comments. We are delighted that you enjoyed your stay at the Hilton Molino Stucky Venice and we hope we can welcome you soon again here in Venice. Thank you for being our guest.Best regards.

8/10 - Boa

Norman

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel for Venice without the crowds
A comfortable five star hotel with modern facilities within an historic and characterful building. Out of the hubbub of the main Venice islands but they are easily accessible by the hotel’s shuttle boat. Friendly and efficient service throughout our stay, particularly during breakfast - which was excellent with an impressive range of different foods. Our bedroom was very comfortable, though rather warm and seemingly unaffected by the air conditioning. Our only real moan is that wine is served in the bar by the glass in a measure of 120ml, which is just plain stingy at 11 euros a time.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de The Hilton Molino Stucky Team em 30 de nov. de 2023
Dear Norman,Thank you very much for taking the time to share your experience about your recent stay at Hilton Molino Stucky Venice.Your opinion is truly important for us and we are pleased that your stay has met your expectations, evaluating our services with a high score.We will make treasure of all your valuable comments to improve our services and maintain the high standards that distinguish our chain.We truly value you as a customer and wish to have the chance to welcoming you again.If you may need any further assistance meanwhile, we remain at your complete disposal.Kind regards,The Hilton Molino Stucky Team

2/10 - Terrível

RIKA

Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Rupy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I was happy upon arrival to be upgraded. The front desk staff were very professional, courteous and delivered exceptional service. The property was the best hotel I’ve ever stayed at in Europe. It has been very well renovated.
Hospedou-se por 1 diária em nov. de 2023
Resposta de The Hilton Molino Stucky Team em 30 de nov. de 2023
Dear Rupy,Thank you very much for taking the time to share your experience about your recent stay at Hilton Molino Stucky Venice.Your opinion is very important for us and we are pleased that your stay has met your expectations, evaluating our services with the highest score.We all look forward to welcoming you back to our hotel in a near future and we remain at your complete disposal for any assistance.Kind regards,The Hilton Molino Stucky Team

8/10 - Boa

Abdullah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very good stay since the receptionist gave us the lowest level of our room selection, most of TV channel was not working finally teeth brush and ear cleanning not available at the room you have to request them from the reception
Hospedou-se por 2 diárias em out. de 2023
Resposta de The Hilton Molino Stucky Team em 30 de nov. de 2023
Dear Abdullah,Thank you very much for taking the time to share your experience about your recent stay at Hilton Molino Stucky Venice.Your opinion is truly important for us and on this particular occasion, we are sorry to learn that your stay did not entirely meet your expectations. We will make treasure of your comments to improve our services.We truly value you as a customer and wish to have the chance to welcoming you again.If you may need any further assistance meanwhile, we remain at your complete disposal.Kind regards,The Hilton Molino Stucky Team

8/10 - Boa

Mette, Newport Beach

Viagem de negócios, Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Easy place to stay. Loved the lobby area; easy to meet up with friends. Did not have great experiences with the "free" only once an hour boat, but public transportation was easy.
Hospedou-se por 1 diária em out. de 2023
Resposta de The Hilton Molino Stucky Team em 30 de nov. de 2023
Dear Mette,Thank you very much for taking the time to share your experience about your recent stay at Hilton Molino Stucky Venice.Your opinion is very important for us and we are pleased that your stay has met your expectations, evaluating our services with a high score.We all look forward to welcoming you back again in a near future and we remain at your complete disposal for any assistance you may need meanwhile.Kind regards,The Hilton Molino Stucky Team

8/10 - Boa

Jessy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The facility was very nice and clean. The staff was professional. The bidet was a bit odd though. It was like a handwashing sink that was as low to the floor as the toilet was. It didn't spray upwards like you would think that a bidet would. Dining at this hotel is expensive. I made the mistake of eating here the night before I left and I can honestly say that it was the most expensive penne that I've ever paid for. I would recommend ordering food at any other restaurant in Venice and bringing it back to your room with you.
Resposta de The Hilton Molino Stucky Team em 30 de nov. de 2023
Dear Jessy,Thank you very much for taking the time to share your experience about your recent stay at Hilton Molino Stucky Venice.Your opinion is truly important for us and we appreciate your high evaluation of our facilities and the service provided by our team members. On the other side, we regret to learn that some aspects of your stay did not entirely meet your expectations. We will make sure to pass your comments to the relevant departments to improve our services.We truly value you as a customer and wish to have the chance to welcoming you again.If you may need any further assistance meanwhile, we remain at your complete disposal.Kind regards,The Hilton Molino Stucky Team

10/10 - Excelente

Amy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really enjoyable stay in a beautiful hotel and location. The staff were extremely accomodating, helpful and made the stay in Venice even more enjoyable.
Hospedou-se por 3 diárias em out. de 2023
Resposta de The Hilton Molino Stucky Team em 30 de nov. de 2023
Dear Amy,Thank you very much for taking the time to share your experience about your recent stay at Hilton Molino Stucky Venice.Your opinion is very important for us and we are pleased that your stay has met your expectations, evaluating our services and Team Members with the highest score.We will make sure to share your comments with them, they will be very pleased with your recognition.Look forward to welcoming you back again to our hotel in a near future, we remain at your complete disposal for any assistance you may need meanwhile.Kind regards,The Hilton Molino Stucky Team

10/10 - Excelente

Phineas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great!
Hospedou-se por 2 diárias em out. de 2023
Resposta de The Hilton Molino Stucky Team em 30 de nov. de 2023
Dear Phineas,Thank you very much for taking the time to share your experience about your recent stay at Hilton Molino Stucky Venice.Your opinion is very important for us and we are pleased that your stay has met your expectations, evaluating our services with the highest score.We truly value you as a customer and wish to have the chance to welcoming you again.If you may need any further assistance meanwhile, we remain at your complete disposal.Kind regards,The Hilton Molino Stucky Team

6/10 - Ok

Dirk

Pontos positivos: Limpeza
Das Hotel ist in die Jahre gekommen, wie fast alle Hilton Hotels. Frühstück teuer und Atmosphäre wie in einer Grosskantine. Shuttle Service per Bootstaxi sehr gut.
Hospedou-se por 4 diárias em out. de 2023
Resposta de The Hilton Molino Stucky Team em 30 de nov. de 2023
Sehr geehrter Dirk,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen über Ihren letzten Aufenthalt im Hilton Molino Stucky Venice zu teilen.Ihre Meinung ist uns sehr wichtig und bei dieser besonderen Gelegenheit müssen wir leider feststellen, dass Ihr Aufenthalt nicht ganz Ihren Erwartungen entsprochen hat. Wir werden sicherstellen, dass Ihre Kommentare an die zuständigen Abteilungen weitergeleitet werden, um unsere Dienstleistungen zu verbessern.Wir schätzen Sie als Kunden sehr und wünschen uns, Sie wieder bei uns begrüßen zu dürfen.Herzliche Grüße,The Hilton Molino Stucky Team

10/10 - Excelente

Virginia

Hospedou-se por 1 diária em set. de 2023
Resposta de The Hilton Molino Stucky Team em 30 de nov. de 2023
Dear Virginia,Thank you very much for taking the time to share your experience about your recent stay at Hilton Molino Stucky Venice.Your opinion is very important for us and we are pleased that your stay has met your expectations, evaluating our services with the highest score.We look forward to welcomin you again in a not too distant future.Kind regards,The Hilton Molino Stucky Team

10/10 - Excelente

Diego, Montverde

Hospedou-se por 1 diária em out. de 2023
Resposta de The Hilton Molino Stucky Team em 30 de nov. de 2023
Dear Diego,Thank you very much for taking the time to share your experience about your recent stay at Hilton Molino Stucky Venice.Your opinion is very important for us and we are pleased that your stay has met your expectations, evaluating our services with the highest score.We all look forward to welcoming you back again in a near future.Kind regards,The Hilton Molino Stucky Team

6/10 - Ok

Heather

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de The Hilton Molino Stucky Team em 30 de nov. de 2023
Dear Heather,Thank you very much for taking the time to share your experience about your recent stay at Hilton Molino Stucky Venice.Your opinion is truly important for us and on this particular occasion, we are sorry to learn that your stay did not entirely meet your expectations. We will make sure to pass your comments to the relevant departments to improve our services.We truly value you as a customer and wish to have the chance to welcoming you again.If you may need any further assistance meanwhile, we remain at your complete disposal.Kind regards,The Hilton Molino Stucky Team

2/10 - Terrível

adrian

Hospedou-se por 3 diárias em out. de 2023
Resposta de The Hilton Molino Stucky Team em 30 de nov. de 2023
Dear adrian,Thank you very much for taking the time to share your experience about your recent stay at Hilton Molino Stucky Venice.Your opinion is truly important for us and on this particular occasion, we are sorry to learn that your stay did not meet your expectations. We will make sure to pass your comments to the relevant departments to improve our services.We truly value you as a customer and wish to have the chance to welcoming you again.If you may need any further assistance meanwhile, we remain at your complete disposal.Kind regards,The Hilton Molino Stucky Team

8/10 - Boa

Daniela

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Aria condizionata non regolabile( troppo freddo) servizio a colazione su seconda sala non adeguato
Hospedou-se por 2 diárias em set. de 2023
Resposta de The Hilton Molino Stucky Team em 30 de nov. de 2023
Gentile Daniela,La ringraziamo per essere stato nostro ospite all'Hilton Molino Stucky Venice e per il tempo dedicato a condividere con noi la Sua recente esperienza.La Sua opinione conta molto e grazie al Suo feedback possiamo avere l'opportunità di migliorare e poter mantenere la qualità dei servizi e gli standard elevati che contraddistinguono la nostra catena.In questa particolare occasione, siamo desolati che il soggiorno non abbia soddisfatto le Sue aspettative.Le assicuriamo che i Suoi suggerimenti sono già stati presi in carico dal nostro Team Esecutivo così da poter migliorare, grazie a Lei, non solo a Sua futura esperienza ma di tutti i nostri gentili ospiti.Confidiamo che possa tornare presto a farci visita, dandoci così l’opportunità di poterLe garantire un’esperienza soddisfacente ed all’altezza delle Sue aspettative.Cordialmente,The Hilton Molino Stucky Team