Classificações com base em 289 avaliações verificadas
4,6 Limpeza do quarto
4,5 Serviço e equipe
4,5 Conforto do quarto
4,4 Condição do hotel
Avaliações verificadas da Expedia
por um viajante verificado - Rio de Janeiro
Not what you expect when you think Ritz-Carlton
Publicado em 10 de ago de 2016Nice accomodations and settings for a good 4-star hotel but overall not an unforgetable experience. At the high rates charged, one would expect free wi-fi or free use of the gym, none of which is available. Also, no newspaper was offered to be delivered to the room, even though I had no difficulty in getting one when asking during the morning. Room service was somehow disappointing when I ordered an ice cream that was described on the menu as a sundae and delivered as an off-the-shelf Haagen-Daaz cup. Also, $5 charge for the delivery in the room, something you don't find in many places of this level.
Definitely not what you would expect when booking a Ritz-Carlton stay, especially with the price tag that comes with it. There are many other options as good as this one on much lower rates.
por um viajante verificado - Northport
Publicado em 8 de abr de 2024
Gorgeous. Excellent service and staff. Seems like a problem with a lot of the older high end hotels, but wish they could make their heating/cooling system quieter. Aside from that, perfect.
por um viajante verificado
Publicado em 1 de abr de 2024
No tea/coffee in the room. Porters, room staff, check-in desk staff 10/10. Sunday 3/31/24 afternoon concierge - 1/10, same for duty manager. The common lobby lacks baby changing facilities tho kids are all over. Suite was nice but service partly below expectations when was needed most. Will not recommend or return
por um viajante verificado
Publicado em 21 de mar de 2024
por um viajante verificado
Publicado em 11 de mar de 2024
THE SERVICE WAS NOT GOOD, THERE IS NO SERVIBAR, THERE IS NO COFFEE MAKER, THE WINDOW WAS BROKEN FROM THE LOCK, THE ROOM VERY NEGLECTED IN GENERAL.
por um viajante verificado
Publicado em 3 de mar de 2024
por um viajante verificado
Publicado em 1 de mar de 2024
The staff was very attentive throughout the trip. The location is in the heart of the theatre district which was perfect for us. The beds were comfortable. Room service was pricey but wonderful.
por um viajante verificado
Publicado em 12 de fev de 2024
Really great staff and facility, only thing it could use is a Spa!
por um viajante verificado
Publicado em 10 de fev de 2024
Loved my stay. So happy
por um viajante verificado
Publicado em 2 de fev de 2024
Thank you to the staff for early check in. I had the best time.
