Classificações com base em 230 avaliações verificadas

4,4 de 5
80% dos hóspedes recomendam
4,7 Limpeza do quarto
4,6 Serviço e equipe
4,5 Conforto do quarto
4,5 Condição do hotel
Avaliações verificadas da Expedia
4 de 5
por um viajante verificado - Rio de Janeiro

Not what you expect when you think Ritz-Carlton

Publicado em 10 de ago de 2016
Nice accomodations and settings for a good 4-star hotel but overall not an unforgetable experience. At the high rates charged, one would expect free wi-fi or free use of the gym, none of which is available. Also, no newspaper was offered to be delivered to the room, even though I had no difficulty in getting one when asking during the morning. Room service was somehow disappointing when I ordered an ice cream that was described on the menu as a sundae and delivered as an off-the-shelf Haagen-Daaz cup. Also, $5 charge for the delivery in the room, something you don't find in many places of this level. Definitely not what you would expect when booking a Ritz-Carlton stay, especially with the price tag that comes with it. There are many other options as good as this one on much lower rates.
5 de 5
por um viajante verificado - Houston, TX

Publicado em 14 de mar de 2020
Love the service and the consistency of it at the Ritz. Staff was friendly and helpful from the time we walked in. This was the smallest Ritz I’ve ever stayed at but still nice. Only thing was the pool was for 18 and up so the kids were disappointed. We didn’t eat in the hotel as breakfast would run about $150. Lol
Comentário de Administração do hotel
18 de mar de 2020 por Isaac at Guest Services,Administração do hotel
Thank you for sharing your experience with us! Our Ladies & Gentlemen work very hard to make each moment count. I hope you and your family enjoyed yourselves in our wonderful city and look forward to coming back again soon!
5 de 5
por um viajante verificado

A hidden gem in Boston

Publicado em 2 de mar de 2020 na Hotels
The hotel is excellent. Service, comfort staff are all amazing. The location is good depending on what part of town you will be spending your time.
Comentário de Administração do hotel
4 de mar de 2020 por Isaac at Guest Services,Administração do hotel
I am delighted to hear that you hold us in such high esteem! I genuinely hope that we can continue to surprise you and live up to that great first impression. We look forward to welcoming you back! After all, summer is just around the corner and the Public Gardens will soon be in full bloom...
5 de 5
por um viajante verificado

Publicado em 20 de fev de 2020 na Orbitz
Great facility great staff. Attention to detail and on top of guess needs.
Comentário de Administração do hotel
26 de fev de 2020 por Isaac at Guest Services,Administração do hotel
You are just wonderful! Thank you for your 5-star rating, and thank you for choosing to stay with us at the Ritz-Carlton, Boston. Our Ladies & Gentlemen aim to please, and we certainly look forward to welcoming you back!
5 de 5
por um viajante verificado

Publicado em 18 de fev de 2020 na Hotels
Comentário de Administração do hotel
26 de fev de 2020 por Isaac at Guest Services,Administração do hotel
Looks like someone had a wonderful stay! Thank you for submitting your feedback, Cynthia. Our Ladies & Gentlemen strive for service excellence every day. We are pleased that your rating reflects their commitment to quality. We look forward to seeing you again soon!
5 de 5
por um viajante verificado

Publicado em 12 de fev de 2020 na Hotels
Comentário de Administração do hotel
13 de fev de 2020 por Isaac,Administração do hotel
Thank you for staying with us, Ronald! We appreciate you taking the time out of your travels to give us your feedback. We look forward to welcoming you again soon.
4 de 5
por um viajante verificado

Publicado em 12 de fev de 2020 na Hotels
Comentário de Administração do hotel
13 de fev de 2020 por Isaac,Administração do hotel
Thank you for your rating! I'm happy to see you had a positive experience while staying with us in Boston. If there is anything we can do to improve our service and earn your perfect 10 rating, please let us know! We look forward to serving you again in the future.
5 de 5
por um viajante verificado

Publicado em 25 de jan de 2020
The staff went above and beyond to make our experience special. We were greeted and immediately offered waters (either room temperature or chilled). I brought my two girls with me, ages 3 and 7, and they were presented with a toy cart where they could choose a toy to keep. Finally they organized a scavenger hunt where at the end the girls were given a prize. The property is beautiful and the again I can't say enough about the friendliness of the staff.
Comentário de Administração do hotel
13 de fev de 2020 por Isaac,Administração do hotel
Wow! It is hearing about moments like these that make me feel proud to work for The Ritz-Carlton. Thank you for sharing your experience with us. It means the world to me that our Ladies & Gentlemen were able to share the very best we have to offer with your loved ones. We hope to see you again soon!
5 de 5
por um viajante verificado - New York, New York

Publicado em 17 de jan de 2020
Every staff member I encountered went out of their way to be friendly and offer assistance. I made particular use of the club lounge to get some work done in my down time. It was wonderfully stocked, clean and had more than I could have possibly needed. Will definitely be returning next time I am in the area.
Comentário de Administração do hotel
13 de fev de 2020 por Isaac,Administração do hotel
Thank you for your feedback, Madison! I'm happy to hear that our Club Level was able to cater to your every whim, and more! We take great pride in providing a "warm, relaxed, yet refined ambience" to our guests, and our Club Level is the quintessential example of that promise. We look forward to welcoming you back soon!
5 de 5
por um viajante verificado

Publicado em 29 de dez de 2019 na Hotels
Comentário de Administração do hotel
26 de fev de 2020 por Isaac at Guest Services,Administração do hotel
What a fantastic rating! Thank you for sharing your feedback. We are delighted to know that you enjoyed your time with us.