Parte interna

Avaliações de Hotel Des Indes

5 out of 5
Hotel Des Indes
Lange Voorhout 54-56, The Hague, South Holland

Avaliações

9,2

Maravilhosa

Nota 10 - Excelente. 453 de 634 avaliações" "
Nota 8 - Boa. 129 de 634 avaliações" "
Nota 6 - Ok. 35 de 634 avaliações" "
Nota 4 - Insatisfatória. 12 de 634 avaliações" "
Nota 2 - Terrível. 5 de 634 avaliações" "

9,4/10

Limpeza

9,2/10

Serviço e funcionários

9,0/10

Comodidades

9,4/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

ALESSANDRO, Aracaju

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bom!
Muito bom este hotel

10/10 - Excelente

Scott, Scottsdale

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We always stay at the Des Indes in Den Haag. It is so elegant and well located. Our room was quiet, comfortable and had a very nice view over the city. Breakfast buffet is always nice though a bit pricey. Overall a great hotel.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Meike de Vos Guest Experience Manager em 18 de abr. de 2024
Dear Mr/Ms. Scott,Thank you for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience. Your feedback regarding the breakfast price will be evaluated with our team. On behalf of the entire team, we would like to thank you and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Paul

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing place, excellent service
Hospedou-se por 1 diária em abr. de 2024
Resposta de Meike de Vos, Guest Experience Manager em 15 de abr. de 2024
Dear Mr. Paul,Thank you very much for sharing your experience. We are really pleased to see that our staff and facilities fulfilled all your expectations. On behalf of the entire team we would like to thank you and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

6/10 - Ok

Maria Helena

Pontos positivos: Limpeza
I like the location of Des Indes but it's a little old-fashioned. Some would say it's charming, but waiting for an outdated lift for 3 minutes is a little bit too long. Also in the morning, when I wanted to shower, I discovered there were no amenities in the bathroom: no shower cap, no toothbrush of razor, little sewing kit or whatever, nothing. For a hotel in this price range it's a bit of a disgrace. Having said that, the valet parking is great, staff are friendly, breakfast is decent. They also apologised profusely for the lack of amenities. The room was also quite small but since I was only there for the 1 night, it wasn't a problem. All in all I am not sure I would stay there again, since my previous experience at the same hotel was fantastic and this time it disappointed a little. May have had to do with the fact that the hotel was quite full with tourists.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Meike de Vos Guest Experience Manager em 11 de abr. de 2024
Dear Ms. Helena,Thank you for choosing Hotel Des Indes for your stay in The Hague. We appreciate your feedback and are sorry to hear that your experience did not fully meet your expectations.We regret that your impression of the hotel leaned towards considering it old-fashioned, not in a positive light. We would like to inform you that as a former palace with a rich heritage, we take great pride in preserving the elegance and grandeur of our establishment while also striving to provide modern comforts for our guests. In addition, to this history no room is the same and all have different sizes, some are bigger than others. While we understand that preferences vary, we hope guests can appreciate the unique character and charm of our accommodations.We apologize for any inconvenience caused by the wait for the lift and the lack of amenities in your bathroom. Please know that all amenities are available upon request, and our dedicated staff are always eager to assist our guests during their stay to make it more comfortable. We value your loyalty and apologize for any disappointment you experienced. Your feedback is appreciated and will be evaluated with the team. On behalf of the team we would like to thank you and we hope to welcome you again in Hotel Des Indes!Warm regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Ralph

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Meike de Vos Guest Experience Manager em 9 de abr. de 2024
Dear Mr. Ralph, Thank you for taking the time to write a review. We appreciate your high rating and we see this as a great compliment for our hotel and staff. We strive to offer everybody an unforgettable stay. On behalf of the entire team we would like to thank you and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Yvonne

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Meike de Vos Guest Experience Manager em 9 de abr. de 2024
Dear Ms. Yvonne,Thank you for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Sylvie, Milton

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
You feel like a movie star staying here! It is a beautiful old hotel and the service is really world class. From the reception by doormen Kennedy and Yvo to the front desk and the waitresses in the stunning dining room. Highly recommend!!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Meike de Vos Guest Experience Manager em 5 de abr. de 2024
Dear Ms. Sylvie, Thank you very much for taking the time to write a review. We appreciate your high rating, and we see this as a great compliment for our hotel and staff. We strive to offer everybody an unforgettable stay. On behalf of the entire team we would like to thank you and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Peter

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Meike de Vos Guest Experience Manager em 29 de mar. de 2024
Geachte Peter,Hartelijk dank voor de tijd die u genomen heeft om een review te plaatsen. Fijn dat u ons een hoge waardering geeft, wij zien dit als een groot compliment voor ons hotel en personeel. Wij streven er altijd naar om iedereen een onvergetelijk ervaring te bieden.Graag willen wij u namens het gehele team bedanken en hopen u in de toekomst opnieuw te mogen verwelkomen.Met vriendelijke groet,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Cindy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Meike de Vos Guest Experience Manager em 28 de mar. de 2024
Dear Cindy,Thank you for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Ronald

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfecte service prachtige stijlvolle lokatie echt een aanrader
Hospedou-se por 1 diária em mar. de 2024
Resposta de Meike de Vos Guest Experience Manager em 8 de mar. de 2024
Beste Dhr. Ronald, Hartelijk dank voor uw review! Graag willen wij u bedanken voor uw complimenten naar ons hotel. Wij hopen het genoegen te hebben om u terug te mogen verwelkomen bij ons in Hotel Des Indes.Met vriendelijke groet,Meike de VosGuest Experience ManagerHotel Des Indes

8/10 - Boa

Sally

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Zondag en maandag is restaurant gesloten, teleurstellend. Het bad is moeilijk in te stappen.
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Fleur

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Zeer attente service, hotel met grandeur!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Duty Manager em 4 de mar. de 2024
Beste Fleur,Graag willen wij u bedanken voor uw complimenten naar ons hotel. Uw aardige woorden worden gedeeld met het team.Wij hopen het genoegen te hebben om u terug te mogen verwelkomen bij ons in Hotel Des Indes.Met gastvrije groet,Fardau HooghiemstraDuty MangerHotel Des Indes

10/10 - Excelente

Rob

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Accomodatie perfect en personeel zeer vriendelijk
Hospedou-se por 1 diária em fev. de 2024
Resposta de Duty Manager em 27 de fev. de 2024
Beste Rob,Dank u wel voor het delen van uw ervaring met ons.Graag willen wij u bedanken voor uw complimenten naar ons hotel. Uw aardige woorden worden gedeeld met het team.Wij hopen het genoegen te hebben om u terug te mogen verwelkomen bij ons in Hotel Des Indes.Met gastvrije groet,Fardau HooghiemstraDuty MangerHotel Des Indes

10/10 - Excelente

Manfred

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Die Unterkunft ließ keine Wünsche offen.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Meike de Vos Guest Experience Manager em 21 de fev. de 2024
Dear Mr. Manfred,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Mark

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Meike de Vos Guest Experience Manager em 12 de fev. de 2024
Dear Mark,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

T

Hospedou-se por 14 diárias em jan. de 2024
Resposta de Meike de Vos Guest Experience Manager em 25 de mar. de 2024
Dear Mr. and/or Ms. T,Thank you for taking the time to write a review. We appreciate your high rating, and we see this as a great compliment for our hotel and staff. We strive to offer everybody an unforgettable stay. On behalf of the entire team we would like to thank you and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Colin

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a lovely, unique property. Very friendly staff. The rooms are well appointed, and convenient location for work
Hospedou-se por 1 diária em jan. de 2024
Resposta de Meike de Vos Guest Experience Manager em 24 de jan. de 2024
Dear Colin, Thank you for your stay at Hotel Des Indes. We appreciate you have taken the time to post a review. It is great to know that our staff's friendliness made a positive impact on your experience. We are also pleased that the well-appointed rooms and convenient location for work met your expectations.We hope to welcome you again during your next stay in The Hague.With warm regards,Meike de VosGuest Experience ManagerHotel Des Indes

8/10 - Boa

Saskia

Hospedou-se por 1 diária em jan. de 2024
Resposta de Meike de Vos, Guest Experience Manager em 16 de jan. de 2024
Geachte Saskia,Hartelijk dank voor de tijd die u genomen heeft om een review te plaatsen. Fijn dat u ons een hoge waardering geeft, wij zien dit als een groot compliment voor ons hotel en personeel. Wij streven er altijd naar om iedereen een onvergetelijk ervaring te bieden.Graag willen wij u namens het gehele team bedanken en hopen u in de toekomst weer te mogen verwelkomen.Met vriendelijke groet,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Petra, Den Haag

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Meike de Vos Guest Experience Manager em 10 de jan. de 2024
Geachte Petra,Veel dank voor de tijd die u genomen heeft om een review te plaatsen. Fijn dat u ons een hoge waardering geeft, wij zien dit als een groot compliment voor ons hotel en personeel. Wij streven er altijd naar om iedereen een onvergetelijk ervaring te bieden.Graag willen wij u namens het gehele team bedanken en hopen u in de toekomst weer te mogen verwelkomen.Met vriendelijke groet,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Laura Isabella

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Tolles altehrwürdiges Hotel
+Hervorragender Service +sehr schönes altes Gebäude +Parkplatz direkt vor der Türe (45€) +super zentrale Lage +gute Betten +- Frühstück nur guter Durchschnitt +-Alter Wellnessbereich (welcher vorher auch gebucht werden muss!) +-Es kommt im Winter sehr viel kalte Luft durch die alten einfach Verglasten Fenster +- wenig Ablagemöglichkeiten im Bad - die Hotelbar schließt bereits sehr früh
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Dennis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
IT! WAS! SUPERB!!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Meike de Vos Guest Experience Manager em 24 de jan. de 2024
Dear Dennis, Thank you for taking the time to write a review. We appreciate your high rating, and we see this as a great compliment for our hotel and staff. We strive to offer everybody an unforgettable stay. On behalf of the entire team we would like to thank you and hope to welcome you again in the near future.Warm regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Philippe

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de de Vos em 29 de dez. de 2023
Dear Philippe,Thank you for the time to write this review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Isabelle

Hospedou-se por 1 diária em dez.. de 2023
Resposta de de Vos em 28 de dez. de 2023
Dear Isabelle, Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Patrick

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Meike de Vos Guest Experience Manager em 13 de dez. de 2023
Geachte Patrick,Veel dank voor de tijd die u genomen heeft om een review te plaatsen. Fijn dat u ons een hoge waardering geeft, wij zien dit als een groot compliment voor ons hotel en personeel. Wij streven er altijd naar om iedereen een onvergetelijk ervaring te bieden.Graag willen wij u namens het gehele team bedanken en hopen u in de toekomst weer te mogen verwelkomen.Met vriendelijke groet,Meike de VosGuest Experience ManagerHotel Des Indes

8/10 - Boa

Martijn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Resposta de Duty Manager em 27 de fev. de 2024
Beste Rob,Hartelijk dank voor uw verblijf in Hotel Des Indes. Wij waarderen het dat u de tijd heeft genomen om een review te plaatsen. Fijn om te lezen dat u een positief verblijf heeft gehad, wij hebben dit intern met veel plezier gedeeld met ons team.Bij een volgend verblijf in Den Haag hopen wij u wederom bij ons te mogen ontvangen.Met gastvrije groet,Fardau HooghiemstraDuty MangerHotel Des Indes

6/10 - Ok

Jessica

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Meike de Vos, Guest Experience Manager em 13 de dez. de 2023
Dear Jessica, We appreciate you taking the time to leave a review following your recent stay with us. Your feedback is essential to our ongoing efforts to enhance the guest experience. While we note the 3-star rating, we would love to understand more about your stay and any specific areas where we can improve.Should you have additional comments or suggestions, please feel free to contact us directly. Our team is here to address any concerns and ensure that your future visits exceed your expectations.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Kind regards,Meike de VosGuest Experience Manager

10/10 - Excelente

willem

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Meike de Vos, Guest Experience Manager em 5 de dez. de 2023
Geachte Willem,Hartelijk dank voor de tijd die u genomen heeft om een review te plaatsen. Fijn dat u ons een hoge waardering geeft, wij zien dit als een groot compliment voor ons hotel en personeel. Wij streven er altijd naar om iedereen een onvergetelijk ervaring te bieden.Graag willen wij u namens het gehele team bedanken en hopen u in de toekomst weer te mogen verwelkomen.Met vriendelijke groet,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

HansCarin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Mooie accommodatie en heel vriendelijk personeel!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Meike de Vos, Guest Experience Manager em 28 de nov. de 2023
Beste Dhr. Hans,Dank u wel voor het delen van uw ervaring. Graag willen wij u bedanken voor uw complimenten naar ons hotel. Uw aardig woorden worden gedeeld met het team.Wij hopen het genoegen te hebben om u terug te mogen verwelkomen bij ons in Hotel Des Indes.Met gastvrije groet,Meike de VosGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Marina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Meike de Vos Guest Experience Manager Hotel Des In em 8 de nov. de 2023
Dear Ms. Marina,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,

10/10 - Excelente

Gudrun

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Prachtig hotel en heel vriendelijk personeel. Je kan er mits reservatie vlakbij parkeren. Het hotel ligt heel centraal en dus vlakbij de musea, de shopping en ernaast ligt een straat met tal van restaurants.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Meike de Vos Guest Experience Manager Hotel Des In em 8 de nov. de 2023
Geachte heer/mevrouw Gudrun,Graag willen wij u bedanken voor de tijd die u genomen heeft om een review te plaatsen. Het doet ons erg goed om te zien dat ons personeel en onze faciliteiten uw verwachtingen hebben vervuld. Wij hebben dit dan ook met ons team gedeeld.Wij hopen u in de toekomst nogmaals te mogen verwelkomen in het hotel!Met gastvrije groet,

10/10 - Excelente

Sebastiaan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Geweldige ervaring, top service en accommodatie.
Hospedou-se por 1 diária em out. de 2023
Resposta de Meike de Vos Guest Experience Manager Hotel Des In em 8 de nov. de 2023
Beste heer Sebastiaan, Hartelijk dank voor uw verblijf in Hotel Des Indes. Wij waarderen het dat u de tijd heeft genomen om een review te plaatsen. Fijn om te lezen dat u een positief verblijf heeft gehad, wij hebben dit intern met veel plezier gedeeld met ons team.Bij een volgend verblijf in Den Haag hopen wij u wederom bij ons te mogen ontvangen.Met gastvrije groet,

10/10 - Excelente

Pia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em out. de 2023
Resposta de Meike de Vos Guest Experience Manager Hotel Des In em 8 de nov. de 2023
Dear Ms. Mikkonen,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Warm regards,

10/10 - Excelente

Richard

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel des indes is one of the world’s best hotels. It’s been there for centuries ee feels modern and up to date. It’s good enough for rock stars, heads of state and the Dali lama so it exceeded my standards in every way. You won’t get better service anywhere.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Guest Experience Manager em 26 de out. de 2023
Dear Richard,Thank you for sharing your enthusiastic review of the Hotel des Indes! It's always wonderful to hear about such positive experiences. It sounds like the hotel has truly made a lasting impression on you. From its rich history to its modern amenities, and the fact that it attracts renowned figures like rock stars, heads of state, and the Dalai Lama, it's clear that the Hotel des Indes is a remarkable establishment. The outstanding service you received must have contributed significantly to your overall satisfaction. Your review serves as an excellent recommendation for anyone seeking a top-tier hotel experience. We appreciate your feedback and hope to welcome you back to the Hotel des Indes in the future.With kind regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Patrick

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Mooie locatie en vriendelijke staf. Perfect hotel voor een weekend weg.
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Experience Manager em 18 de out. de 2023
Beste Patrick,Wat geweldig om te horen dat u genoten heeft van uw verblijf in dit hotel! Een mooie locatie en vriendelijk personeel kunnen echt het verschil maken en zorgen voor een onvergetelijke ervaring. Bedankt voor het delen van uw positieve ervaring! Als u in de toekomst weer een uitje plant, hopen we u opnieuw te mogen verwelkomen.Met vriendelijke groet,Ruben van GroningenGuest Experience ManagerHotel Des Indes

8/10 - Boa

thomas

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
aankomst ,service
Aankomst was bijzonder rommelig.er was een bruiloft in de lounge,echter bij aankomst liepen er allerlei mensen door elkaar,lagen er overal kabels etc.etc.en leek de receptie bijna verstopt te liggen. Keurige ontvangst receptioniste. Bediening in het algemeen slecht.hebben bijna 1 kwartier moeten wachten op ons drankje bij de bar;Pas toen ik er een opmerking over maakte,gebeurde er iets. Bij ontbijt bestelling cappuchino tegen het einde van mijn ontbijt. Ik kreeg de indruk dat gebrek aan goed personeel moet worden opgevangen door mensen met helaas weinig of geen ervaring. De kamer was uitstekend,alleen de badkuiprand erg hoog om in te stappen. Hoewel er keurig een waarschuwing bij stond,helpt dat niet bij het in -en uitklimmen....Aparte douchecabine is een oplossing. Verder een heerlijk hotel waar ik met mijn familie al lange jaren van hebben kunnen genieten.
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Experience Manager em 27 de set. de 2023
Beste Thomas,Allereerst willen we u bedanken voor uw waardevolle feedback betreffende uw recente verblijf in ons hotel. We stellen uw opmerkingen zeer op prijs, omdat ze ons helpen onze dienstverlening te verbeteren en de ervaring van onze gasten te optimaliseren.We willen ons oprecht verontschuldigen voor de rommelige aankomst die u heeft ervaren en het ongemak dat dit heeft veroorzaakt. Het is spijtig dat de aanwezigheid van een bruiloftsfeest in onze lounge tot verwarring heeft geleid. We zullen intern bespreken hoe we dit soort situaties in de toekomst beter kunnen beheren om de ontvangst van onze gasten te verbeteren.Wat betreft de service in onze bar en het lange wachten op uw drankjes, bieden we onze excuses aan voor de vertraging die u heeft ervaren. We nemen uw opmerkingen serieus en zullen ervoor zorgen dat onze medewerkers beter worden getraind om dergelijke situaties in de toekomst te voorkomen.Uw opmerking over het gebrek aan ervaring bij sommige van onze medewerkers is genoteerd, en we zullen stappen ondernemen om ervoor te zorgen dat ons personeel de juiste training en ondersteuning krijgt om de gasttevredenheid te waarborgen.Nogmaals bedankt dat u de tijd hebt genomen om uw ervaring met ons te delen. We waarderen uw loyaliteit als herhaalde gast en hopen u in de toekomst een verbeterde en vlekkeloze ervaring te kunnen bieden.Met vriendelijke groet,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Ahmed

Hospedou-se por 3 diárias em set. de 2023
Resposta de Guest Experience Manager em 14 de out. de 2023
Dear Ahmed,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Nicolas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Magnifique hôtel. Prestations de haut niveau pour un prix très raisonnable.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Guest Experience Manager em 14 de out. de 2023
Dear Nicolas,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Sheilla

Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Experience Manager em 7 de set. de 2023
Dear Sheilla,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Maryann

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Top notch hotel!
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Guest Experience Manager em 5 de set. de 2023
Dear Maryann,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Neal

Viagem com a família
Pontos positivos: Comodidades
Great spot with many bars and restaurants nearby. Close to train station.
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Guest Experience Manager em 28 de ago. de 2023
Dear Neal,Thank you very much for your stay at Hotel Des Indes. We appreciate you have taken the time to post a review. It is great to read that you had a positive stay and we have shared this internally with our team with great pleasure.We hope to welcome you again during your next stay in The Hague.With hospitable greetings,Ruben van GroningenGuest Experience Manager Hotel Des Indes

10/10 - Excelente

Abraham, Gainesville

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great location
Hospedou-se por 1 diária em ago. de 2023
Resposta de Guest Experience Manager em 24 de ago. de 2023
Dear Abraham,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Roula, San Diego

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly and professional staff and great hotel and amenities. Centrally located and close to great dining options.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Guest Experience Manager em 18 de ago. de 2023
Dear Roula,Thank you very much for sharing your experience. We are really pleased to see that our staff and facilities fulfilled all your expectations; we won't miss the chance to share it with our team. We truly hope we will welcome you again.With warm regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Dwina

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Allereerst de medewerkers van Hotel des Indes waren allen super! Fijne sfeer in het hotel. We hebben genoten.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Duty Manager em 15 de ago. de 2023
Beste Dwina,Hartelijk dank voor uw verblijf in Hotel Des Indes! Wij waarderen het dat u de tijd heeft genomen om een review te plaatsen. Fijn om te lezen dat u de service van al onze collega's tijdens uw verblijf erg heeft kunnen waarderen! Wij streven ernaar onze gasten te voorzien van een onvergetelijke ervaring en vinden het geweldig om te weten hier geslaagd in te zijn.Bij een volgend verblijf in Den Haag hopen wij u wederom bij ons te mogen ontvangen.Met gastvrije groet,Hanna PersoonDuty ManagerHotel Des Indes

10/10 - Excelente

Stéphane

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Duty Manager em 15 de ago. de 2023
Dear Stéphane,Many thanks for the time you took to post a review! We see your high rating as a great compliment to our hotel and staff ans always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Hanna PersoonDuty ManagerHotel Des Indes

6/10 - Ok

G.W.

Viagem a dois
Sfeervol hotel, maar het eten is niet aan te raden, plus een slechte bediening. Kamer was erg fris en niet warm te krijgen.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Duty Manager em 11 de ago. de 2023
Beste G.W.,Dank voor uw bezoek aan Hotel Des Indes en de tijd die u heeft genomen voor het schrijven van een review. Fijn dat wij uw feedback inmiddels persoonlijk via de mail hebben kunnen bespreken. Veel dank voor uw opmerkingen, wij delen dit graag intern met het team zodat wij herhaling kunnen voorkomen en zorgen tijdens een volgend verblijf dat de temperatuur regeling in de kamer naar uw voorkeuren zal worden afgesteld. Hopelijk komt u de doorgevoerde verbeteringen zelf in de nabije toekomst ervaren. Met gastvrije groet,Hanna PersoonDuty ManagerHotel Des Indes

10/10 - Excelente

Hannie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Prachtige ambiance, zeer vriendelijk personeel, hele fijne rustige kamer.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Duty Manager em 5 de ago. de 2023
Beste Hannie,Hartelijk dank voor uw verblijf in Hotel Des Indes! Wij waarderen het ontzettend dat u de tijd heeft genomen om uw ervaringen te delen. Fijn om te lezen dat u heeft genoten van de ambiance, uw rustige kamer en de service die ons personeel geboden heeft! Wij hebben dit intern met veel plezier gedeeld met ons team en zullen in uw gastenprofiel vermelden dat u erg tevreden was over deze kamer.Bij een volgend verblijf in Den Haag hopen wij u wederom bij ons te mogen ontvangen!Met gastvrije groet,Hanna PersoonDuty ManagerHotel Des Indes

10/10 - Excelente

Stephanie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful hotel with old-world elegance and hospitality.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Guest Experience Manager em 28 de jul. de 2023
Dear Stephanie,Thank you very much for sharing your experience. We are really pleased to see that our staff and facilities fulfilled all your expectations; we won't miss the chance to share it with our team. We truly hope we will welcome you again.With warm regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

10/10 - Excelente

Kay

Hospedou-se por 2 diárias em jul. de 2023
Resposta de Duty Manager em 27 de jul. de 2023
Dear Kay,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience and hope you had a wonderful wedding anniversary!We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Hanna PersoonDuty ManagerHotel Des Indes

10/10 - Excelente

Richard

Hospedou-se por 1 diária em jul. de 2023
Resposta de Guest Experience Manager em 27 de jul. de 2023
Dear Richard,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes

8/10 - Boa

Marc

Hospedou-se por 1 diária em jul. de 2023
Resposta de Guest Experience Manager em 26 de jul. de 2023
Dear Marc,Many thanks for the time you took to post a review. We see your high rating as a great compliment to our hotel and staff. We always strive to provide everyone with an unforgettable experience.We would like to thank you on behalf of the entire team and hope to welcome you again in the near future.Kind regards,Ruben van GroningenGuest Experience ManagerHotel Des Indes