6/10 - Ok
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Viagem em grupo
15 de jul. de 2025
Pontos positivos: Comodidades
Could have easily been rated 5 stars had it not been for a few instances. Firstly the owner/manager was quite rude on two occasions, unnecessarily due to his lack of communication and customer service skills. I stayed at this accommodation with a few very easy going friends, for quite a lengthy period and felt like we were not valued for whatever reason. Huge AC problems as it can/was being controlled from downstairs. Some nights we had no AC in the living room as it was switched off by owner/receptionist staff. This was raised a few times and we went back and forth with it working then not. Humidity can and does occur with paint from ceiling falling off onto kitchen section, however this could have been cleaned up before our arrival - first impressions count. I can go into detail about the toilet not working on the first night and the power cut of the whole building one instance, which could have been brushed off had the owner not left a sour taste in our mouth. The apart hotel is very well placed in St Pauls and we actually did enjoy it and its facilities but we were definitely not valued and spoken to poorly by the owner. They say we can use the rooftop in evening after hours, however all the lights are turned off so it is pitch black, pointless. We gave this establishment a very decent amount of money but will not be coming again. No communal bins to throw our waste and rubbish bins as we preferred no one to enter room. No vending machines in building, shops close early
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Hospedou-se por 14 diƔrias em jun. de 2025
