Classificações com base em 2.034 avaliações verificadas

4,3 de 5
88% dos hóspedes recomendam
4,5 Limpeza do quarto
4,3 Serviço e equipe
4,4 Conforto do quarto
4,3 Condição do hotel
Avaliações verificadas da Expedia
5 de 5
por um viajante verificado

Publicado em 12 de mar de 2019
Comentário de Administração do hotel
16 de abr de 2019 por Nick M., Guest Services ,Administração do hotel
Thank you for choosing the Hayes Mansion and for sharing precious feedback regarding your visit. We are thrilled to know you had an enjoyable stay and we hope to welcome you again soon!
4 de 5
por um viajante verificado

Hotel muito bom em San Jose!

Publicado em 29 de set de 2018 na Hotels
A estadia foi muito boa. O local é muito agradável e bem cuidado. Só não gostei de terem me cobrado USD 8 para recebimento de CADA encomendas. No meu caso foram 3. Essa informação deveria estar disponível no momento da reserva.
5 de 5
por Alexandre

Grata surpresa. Excelente Hotel!!!!

Publicado em 14 de set de 2017 na Hotels
Muito bom Hotel. Uma surpresa para nós que estávamos passando por São José e reservamos de última hora. Hotel tem um parque e uma área verde maravilhosa para família. Pena estarmos de passagem, não tendo tempo de curtir as dependências do hotel. Atendimento super rápido tanto no check in, como no check out.
Comentário de Administração do hotel
16 de set de 2017
Thank you for your 5 Star review!
2 de 5
por um viajante verificado

Publicado em 17 de out de 2019
The reception clerk was very rude. Plus i received a phone call from this person telling that my account was frozen because. my id was in my maiden name and my cc was in my married. I would not be allowed to charge anything. Rooms old and outdated. No one around to help me get my luggae to the other building where i was staying. Lobby of this building smelled of sauerkraut. A dirty dish was outsde my room when i checked in and stayed there until i left 4 days later. This hotel looks fabulous on the web but very soso in person.
4 de 5
por um viajante verificado

Publicado em 16 de out de 2019
Property was very nice and all the amenities were great
Comentário de Administração do hotel
16 de out de 2019 por Customer Service,Administração do hotel
Thank you for the great rating! It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon. We'd like to share an even better experience with you soon. Have a lovely day!
4 de 5
por um viajante verificado - Peru

Publicado em 15 de out de 2019
Muy buena ubicación, las instalaciones son lindas. El desayuno brunch espectacular
Comentário de Administração do hotel
16 de out de 2019 por Customer Service,Administração do hotel
Thanks for the lovely review! We're delighted you enjoyed your time with us so much! It's fantastic you appreciated our delicious breakfast selection. We care deeply about the happiness and satisfaction of our guests and your praise for our food lets us know we're doing our job. We look forward to hosting you again soon for another amazing experience. Have a lovely day!
4 de 5
por um viajante verificado - Long Island, NY

Publicado em 14 de out de 2019
The grounds are quite and are absolutely beautiful, but the amount of hair that was in the bathtub/shower drain backing it up seemed like it had never been cleaned out and was a bit disturbing. I went to the front desk and it was addressed immediately though, but still should never had happened since you would think this would be something standard that would have been cleaned out before a guest checks into the room.
Comentário de Administração do hotel
14 de out de 2019 por Customer Service,Administração do hotel
Thank you for sharing your thoughts with us, Sal. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!
5 de 5
por um viajante verificado

Publicado em 13 de out de 2019
Comentário de Administração do hotel
14 de out de 2019 por Customer Service,Administração do hotel
Thank you for the wonderful rating! It's fantastic you enjoyed your time with us so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
5 de 5
por um viajante verificado

Publicado em 11 de out de 2019
Beautiful hotel, great location, clean room, feeling great!
Comentário de Administração do hotel
11 de out de 2019 por Customer Service,Administração do hotel
Thanks for the perfect rating! We're pleased to hear that you have fully enjoyed your stay here with us, as we strive to create a full service experience for our guests. We can't wait to see you again soon! Have a fantastic day!
4 de 5
por um viajante verificado

Publicado em 11 de out de 2019
Comentário de Administração do hotel
11 de out de 2019 por Customer Service,Administração do hotel
Thank you for sharing your thoughts with us! It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit. Thank you and have a lovely day!